Working for the company
 

I work for Ntl but before you start bombarding me with complaints I feel there's something that needs to be said. Myself & my colleagues at the moment are very disillusioned with the company, as many of you out there will be aware the company have recently changed some of the billing systems. The plan is to eventually get all services on one bill, the problem is that the new system is an absolute nightmare, we are constantly having problems with the system running slowly or not working at all. One of the major issues at the moment is that there ae loads of problems with the system creating incorrect bills, this obviously causes a great deal of anger & frustration for you & us. The business unit I work for (south central)is losing a lot of its experienced staff due to the fact that more accounts are being added to the new system but they are a long way from resolving the current issues. We have been informed that they are concentrating on migrating more accounts to the system & will look at the faults afterwards, this is the most backwards thing I have ever heard of. The company had started to move forwards in the last 2 years but is now taking giant leaps backwards. I could not recommend Ntl as an employer or a service provider at this time.:mad:

Re: Working for the company
 

hi and :welcome: to the site , sorry to hear you ar having a rough time of it , i know you will be a great asset to this site in helping out with members problems , enjoy your stay :D

Re: Working for the company
 

:welcome: to the site m8 - you are very welcome :)

Edit - Doh - you have done it again paul / step outside :D

Re: Working for the company
 

Welcome to nthellworld the devil :)

Quite alot of staff seem disillusioned with NTL just lately... for many of the reasons you are.

Stick around the site, im sure you'l be of great help in whatever capacity :)

Re: Working for the company
 

hiya all....
after reading 'the devils' little story....i just have to say that i know exactly how he feels...i work in south central, and the 'new' system we use is an absolute joke. it runs slow......it makes a complete mess of peoples accounts....i had a customer today who was triple billed for a service.....and i can't even work out the credits cuz they won't let me off the fones!

Devil mate, i can fully understand where you are coming from....

shocked :wavey:

Re: Working for the company
 

A big :welcome: to the site m8 :)

I am sure you will enjoy yourself hear - we are not a bad bunch (apart from this guy called paul :naughty: )

Edit - HA beat you to it that time Paul :D

Re: Working for the company
 

WOW:eek: Never been made to feel so welcome anywhere when people know who I work for. Glad to see I'm not the only associate on here. There are some of us who take great pride in being 'customer service representatives' its just such a shame we're not allowed to provide customer service, its all about how quickly we can get you guys off the phones & on to the next sucker ( sorry that was meant to be customer!! ). :wavey:

Re: Working for the company
 

LOL - some on here have a problem with NTL staff but you will find that the majority will welcome you to the site. Its allways good to have some extra techy or customer service help........

Now - do any of you work for Luton NTL :mad: :D

Re: Working for the company
 

If this is why I have been double billed for my BB etc.... thats not on :mad: I'm having to phone you every month to sort this crap out.

Ah well I'm off to BT/ADSL next week :D

Re: Working for the company
 

Leave them alone you big bully :)

Re: Working for the company
 

:blush: :D Sorry the devil but having to phone you every month gets beyond a joke in itself

Re: Working for the company
 

hey Ben, wot part of Hertforshire u in?

Re: Working for the company
 

:welcome: the devil and shocked glad to see so more ppl from South Central have made it here at last :erm:

Ben no you are not billed on this new system in your area at the moment, so it has nothing to do with your problems

Re: Working for the company
 

You see -- He is offering to help allready :D

Re: Working for the company
 

he??????

Re: Working for the company
 

Ahhh - I am sorry :blush: I take it that should be a she :D

Re: Working for the company
 

shouldnt be so presumptious , slap :D :D :D



mods , is there any chance of a slap smilie , i could do with one :D :D :D

Re: Working for the company
 

Hey !!! :mad: Do you want one ? :D

I can easily set Lesleyann on you so be carefull :)

Re: Working for the company
 

no no no please dont , and anyway we are both bj fans , counts for a lot you know :D :D :D :D

Re: Working for the company
 

:knock:

Re: Working for the company
 

I'm in sunny stevenage :D Although if what Grum says is true I apologies for my outburst :blush:

Re: Working for the company
 

Will you two get a room. :naughty:

Re: Working for the company
 

Sunny at this time of night :eeek:

Ben I can't believe you are doubting my word :bigcry: :bigcry:
where's all the love gone :D :naughty: :rofl:

Re: Working for the company
 

no no no that is a knock smilie , i want a slap one :D :D :D

Re: Working for the company
 

OOer I'm off :walk: :D

Re: Working for the company
 

Oh Kink! Where are you? Paul wants a slap!!!

She has a mighty store of smilies,I'm sure she can oblige you. :D

Re: Working for the company
 

:rofl: PMSL - I strongly suggest that you run for it now paul :D

Re: Working for the company
 

i am so out of here :walk: :D :D :D

Re: Working for the company
 

:LOL: Wise move m8 :D

Re: Working for the company
 

Guys, was there any need to take this quite so off topic?

Re: Working for the company
 

Sorry m8 - my bad - PAUL STARTED IT :D

I will be good from now on :)

Re: Working for the company
 

:welcome: Shocked and the devil you will find most on these forums know that those who arrive here working for NTL are the best. I hope you will stay and join the community. We do :luv: you all really and know its NTL that can't run a buze up in a brewery.

Re: Working for the company
 

there you go , back on topic , nice one kitty :D :D :D

Re: Working for the company
 

I feel for the lads and lasses dealing with the South Central issues at the moment :( I do think that the ultimate aim of one system for the whole company is a good one.

I also think such a huge project is bound to have problems and the test of the skill of the company is how quickly it solves these problems and what it does to minimise them.

Re: Working for the company
 

It is a good idea, but when that system is unreliable, really slow and generally ****e you have a problem! :mad:

I've lost count of the number of times the new system goes down, I had a friend say if he found a girl that went down as often as this system, he'd marry her! :cool:

And this is the future? Can't wait.....

Re: Working for the company
 

I worked in south central myself(coventry) before i left woo hoo and can confirm it was horrendous. The new system was bought in to stop us using three systems, but because it was a bit crap, it meant using 4 instead. Personally, i didn't mind using the 3 other systems, i guess i was just used to them, but when the new one came into play, it just made it more difficult.

Welcome to nthw shocked and the devil

Re: Working for the company
 

Thank you for welcoming us, life here in south central is getting most of us down, the management seem to have seriously lost their way. It wouldn't be so bad if they just listened to us once in a while. I was just talking to one of the guys in customer services here, he's losing his flat & desperately needs somewhere to live before the end of march...the manager wouldn't even let him have his dinner a coupla hours later on friday to look at a house & now someone else has took it - seems the company don't give a damn about us.:confused:

Re: Working for the company
 

u have been forgiven..!!

don't think i mite be able to help cuz we don't deal with ur area in this place...!! :eek:

Re: Working for the company
 

Thanks :)

I am sure you will enjoy yourself here !

Re: Working for the company
 

Hey Shocked, are you ccmc or wcmc? Bit quieter today here, dreadin next week when next batch of accounts get put on new system aren't you?

Re: Working for the company
 

as long as the stats are ok wot more do they care about? as long as the managers look good in front of the 'big bosses' i mean, my job if i remember correctly when i signed my contract was to be a customer service representative.....which i thought (correct me if i'm wrong) i help people (customers) when they need it?! not wait till they've been on the fone six mins then hurry up with the call so i can get my ccall handling time down.
aaaaaarrrggggghhh!!! this place does my nut in:mad: :mad: :mad: :mad:

Re: Working for the company
 

Is that why I've been billed far less than I should have been?

Not that I'm gonna complain. I only have to pay what I'm invoiced for, so that's I'm going to do.

Re: Working for the company
 

:wavey: hello Devil..!!
how r u? i work in the cmc not telling where incase i'm getting watched!!
heheeee!!

nice to meet you though.

ur rite though, it is bliss at the mo...better make the most of it i guess! not gona be like this after the 3rd! :mad:

i reckon we should go on strike! :rofl:

Re: Working for the company
 

do it..!!

Re: Working for the company
 

I agree with Shocked, pay whats on the bill. If they try to amend it later tell them you paid the amount billed & its Ntl's fault not yours. You are very lucky, lotsa people have been billed more.

Re: Working for the company
 

Hey Shocked how r ya?, great idea bout striking but not gonna happen. I have discussed this with other people, although most staff moan they never back you up when you voice your discontent. If more staff weren't so spineless we could get better working conditions & stop the management treating us like cattle.

Re: Working for the company
 

now that is true.....can i just ask u Devil, if a tech has an am job wot time should he be going out to the customer? cuz i thought it was between 8 & 12...just me wondering thats all....!!!

it ain't really the staff...i mean wot i've noticed where i am the people have lost a lot of moral....the staff can't be happy and enjoy work if they have no confidence in the systems. the working conditions are fine....apart from parking of course..! i know in one of the call centres if u wana drive to work u have to park miles and miles away!!!!

Re: Working for the company
 

I didn't know they ever knew the way wasn't they lead in blindfolded. :rofl:


Have they ever looked good :shrug:
Wasn't being :mad: in the job discription?
Tell them that the customers would like a CSR that has the time to deal woth the customers problem correctly. not rush it through to make the figures look good.

Re: Working for the company
 

my point exactly! 4get the management....i'm here to do a job so i'm gona do it...!! :zzz: oooops...i mean erm....:cool:

Re: Working for the company
 

The company never did. Saying that, i rememeber my managers (i was customer services) being great, got on with all of them, and most were disillusioned about the company as much as anyone. Are you Cov? if you don't want to post it then pm me, as its a good chance we may know each other

Re: Working for the company
 

Managers? mismanagers more like. I tell my TM every time I have a 121 that subs want people to sort out the problems not rush the job & do it half assed. Trouble is its a vicious circle, loadsa calls cos loadsa problems, to reduce the amount of calls coming in we need to spend more time with each customer to get problems sorted so they don't need to call in another 10 times thus reducing repeat calls. But to do this the call handling time will increase so abandonment rate will increase but look at the bigger picture - if problems sorted first time then repeat calls not necessary & less waiting for customers. I have just got off a 20 minute call where customer had billing issues because someone didn't take payment properly, wasn't until we went back to last august & checked every bill & every payment that we found the payment not processed. Now he's happy but I got moaned at for taking so long on call. I NEED A BEER!
:rofl:

Re: Working for the company
 

Good on ya! I have had dealings with quite a few different ntl staff over the years and I must admit I have had very few complaints. They are curtious and (when you get the chance) very careing. But I have been on here long enough to realise all's not well behind the scenes. We all appreciate the info we are able to get. And hope that it doesn't send you all totally mad but then this is NTL we are talking about!
and just for you m8 how about this one!http://homepage.ntlworld.com/kerry-a...ilies/slap.gif

Re: Working for the company
 

i just had a well long call.......ARRRRGGGGHHHH!!!! guess wot?? triple billing.....on wot??? guess???? the new and improved system..!!!!! think i mite join u in the pub..!! see u down there? :angel:

Re: Working for the company
 

Well lets say you deserve a medal for giving the customer the time needed to sort out the problem and tell the person who moaned to get their but on here so we can enlighten them on the best way to stop recalls..

Re: Working for the company
 

I know its a big step but I'd vote with your feet. You've obviously got the skills that would be better appreciated elsewhere.

Scarlett,

Back for the moment!

Re: Working for the company
 

I second that one, have two

:beer::beer:

I was soooo happy when the Co I used to work for took the callcenter in house and the CHT* went out the window and they just said don't break rule 7**... Ah bliss (appart from the fact that I wanted to be programming and not answering phones...)

Scarlett.

* Call handling time for those who have not been touched by the curse.
** Rule 7 : Do not take the ****.