Email AGAIN
 

Yep, you guessed it, no email through Outlook Express again, it just hangs....webmail is also pooched.

But then again, maybe I'm just putting my username and password in incorrectly.....:rolleyes:

Re: Email AGAIN
 

Are you getting any errors in Outlook Express?

Re: Email AGAIN
 

"....not responded for 60 seconds, would you like to wait etc..."

Re: Email AGAIN
 

I think it will be just a case of waiting then. I have a similar problem with my Demon email account, sometimes and i just have to wait untill the server sorts itself out.

Re: Email AGAIN
 

nah its you russ , mine has been fine for a while now :D

Re: Email AGAIN
 

Gee thanks, that makes me feel a whole lot better - shouldn't you be working for NTL with an approach like that?? :D ;)

Re: Email AGAIN
 

ooooooooooooooo you bitch :knock: , seriously though , do you know anyone local to you that you can ask if they are having the same problem , there aint nowt showing on server status , hang on , i know , ring t.s. up :D :D

Re: Email AGAIN
 

Don't mean to be :notopic: here, but when i go into Outlook Express is there any way that i can get it to ask for a password for my email accounts? The reason is that my dad likes to go in and view my emails just to wind me up. So rather than letting him do this i have protected my XP account with a password. To be extra cautious how can i stop OE from remembering my password every time i type it in, and so it asks for it every time i go into OE?

Re: Email AGAIN
 

It's odd - I deleted all my mail accounts from OE and put them back in, now my mail is working fine, and that's the third time in 3 days that's happened :confused:

Re: Email AGAIN
 

yeah untick the remember password box , tools >accounts >properties >servers :)

Re: Email AGAIN
 

When the dialog comes up to ask for it, and i type it in will it remember it?

Re: Email AGAIN
 

By removing the password from the settings for that account in OE

Each session you would then be prompted for the password when you first collected mail. You can then tell it to remember the password in which case you will need to then delete it at the end of the session, or alternately, you would have to give the password each time you want to check the mail. (bit of pain so I would go with the remember then delete option)

Dont forget you can also set the PC up to require a password after going to screensaver etc just in case. :)

Re: Email AGAIN
 

Cough *hijacked thread* cough......

Re: Email AGAIN
 

It worked. Thanks PY666. :cool:

Re: Email AGAIN
 

Cool! Maybe we can go back to my issue now....unless anyone else has an email issue they'd like to hijack my thread with??? :dunce:

Re: Email AGAIN
 

As long as it's not Hijacked e-mail you should be ok Russ. :)

This is a complete guess but part of the problem could be they are still working on tweaking the system which means that every once in a while and individual server carrying the user/pass details will be off-line causing the intermittant fault just for those users on that specific server.

AFAIK this won't effect people geographically so much as perhaps alphbetically or in account setup order depending how the user DB is setup.

Just a guess though as I have no idea how the system actually works.

EDIT: One other possibility is that when the window pops up asking for user/password and you are using keyboard at the time you could inadvertantly be changing the password.

Then when the server is back you are then sending the wrong pass so need to reset the account to get back to the correct one again.

Again just a theory. :)

Re: Email AGAIN
 

Been getting lots of spam these days have we not?






;-)

Re: Email AGAIN
 

LOL Not Russ he would love to get spam though. :)


But right now he can't find the little Key for the tin. :)

Re: Email AGAIN
 

imap.ntlworld.com has been working fine for months now.

But then again, that's 'cause most people don't realise ntl offer imap, which is good for me ;)

Re: Email AGAIN
 

Perhaps you should have been a bit more specific with the title of the thread Russ?The present one is rather general. Something like,Russ's email problems again.

Though what are the odds it will be merged with all the other email threads?

Incog. :)

Re: Email AGAIN
 

My NTL mail has been fine all day - have I missed out again ?

Re: Email AGAIN
 

No. We have hijacked a thread according to Russ. :D

Re: Email AGAIN
 

Now 3 of my email addresses timeout!

My experience of NTL has been shocking of late. I'm surprised I've been using their services for so long. We once had all 3 services, TV, phone, internet.
Rid the TV for Sky beacuse Sky is better. Still being charged for the TV service we don't have. Enraged, rid the telephone.

I now only have the internet service from them and even that is ****e. The only reason I still have it is because BT Broadband isn't available in my area and probably won't be for another year or so.

Get it sorted NTL! Get it sorted now!

Re: Email AGAIN
 

not that I am totally au fait with it all, but I understand ntl has been carrying out major work on its e-mail system this week

Re: Email AGAIN
 

I'm no expert on the inner workings of OE, but that suggests there may be a problem with OE losing the settings somehow?

And before anyone says anything I'm not saying the NTL mail servers are perfect. I'm not suggesting there are no faults with NTL. I'm not implying that all NTL customers are stupid. I'm merely offering an opinion based on the above statement from Russ ;)

Re: Email AGAIN
 

Russ, somebody (stuartbe? or an NTL tech?) mentioned why this is the other day in a large thread - you'll have to search for it unless somebody can remember what it was called.

Re: Email AGAIN
 

You can also try

start > run > ipconfig /flushdns

this will clear your dns cahe and allow OE to search again for a working (if any server)

worth a try for the 30 seconds it will take you to do it ...

Re: Email AGAIN
 

Good point - It could be dns !

Set the outlook mail server settings as bellow.....

pop - 62.253.162.50
smtp - 62.253.162.40

I wonder if using the ip instead of the dns name will help ?

Re: Email AGAIN
 

I dont think it would be dns - if the server is not found then it won't ask for uid and p/w - just unable to find pop.ntlworld.com....

Re: Email AGAIN
 

That's what I was getting. I changed to the IPs and now my mail is working! :)

Nice one Stu!

Re: Email AGAIN
 

The thread, originally, had nothing to do with "server not found",

It was to do with timeouts....

Did you read the whole thread before posting? :rofl:

Re: Email AGAIN
 

Yes...I started it....

Re: Email AGAIN
 

DNS then ....

or something similar to that

or just coincidence :/ lol

Re: Email AGAIN
 

no it didn't but as you can see dns was raised a couple of posts before mine, and it was this I was commenting on.

did you read the whole thread before posting? :rofl:

Re: Email AGAIN
 

Yep

I raised the issue on DNS...

Re: Email AGAIN
 

but this thread was not originally about dns.....

Re: Email AGAIN
 

i know

it was about fixing a problem with his emails

which was fixed as a result of avoiding DNS resolution

Re: Email AGAIN
 

so what exactly is your point?

Re: Email AGAIN
 

my point....

read the thread before posting?

Re: Email AGAIN
 

Don't you guys have the "Knowledge exchange" for this kind of banter?? :D

Re: Email AGAIN
 

:D im done now

Re: Email AGAIN
 

whatever.......

Re: Email AGAIN
 

nice anonymous red rep for that post :(

Re: Email AGAIN
 

Come on, you work for NTL, you should know by now not to take it personally :D

Re: Email AGAIN
 

threadbare works for NTL ...

Where?

Tech Support?

PM me m8,I work there too...

lol, unfortunately :/

Re: Email AGAIN
 

no i don't

Re: Email AGAIN
 

Glad its sorted m8....

I sugested dns as windows may have a duff ip in its table. Outlook may also store this info (though I am not sure on that one)......

Maybe Justanothernoob should check the dns A records on the servers. Actualy one of the reasons I sugested it is that I thought NTL would have more than one mail server, with the size of the network I thought there would be multiple servers....

oh and I dont think that red repping threadbare was very nice and I will green rep him myself....

Re: Email AGAIN
 

My sources need to be spanked then!! :D

Re: Email AGAIN
 

Tomato or daddys ? :)

Re: Email AGAIN
 

Neither - it's just my way of saying I got it wrong :angel:

Re: Email AGAIN
 

Have you repped threadbare m8 ??? I think he deserves it !! IMO

Re: Email AGAIN
 

No

Re: Email AGAIN
 

Fair enough :) Cant say much to that can I ?

Re: Email AGAIN
 

No

Re: Email AGAIN
 

thanks guys :D

Re: Email AGAIN
 

No problem m8 :D

You are allways helpfull so I dont see why you should not be thanked for it :)

Re: Email AGAIN
 

Reminder:- ntl service status says:-

The ntlworld email service will be unavailable to all customers between 2300 on Monday 16th February 2004 and 0700 on Tuesday 17th February 2004. This is to allow work to upgrade the email servers to improve the performance of the email service. This outage will affect all ntlworld email users, including dial up, broadband and Freedom customers.
During this time, ntlworld customers will be unable to send or receive emails, either from using Outlook (or Outlook Express) or using the webmail service on ntlworld.com. Any emails sent to your account during this time will be available to you once the email servers are available on Tuesday morning from 0700am.

Re: Email AGAIN
 

B*gger!I've not been allowed on the PC all day(it's half term and my 15 year old is already bored)and now I don't get very long online.

Incog. :(

Re: Email AGAIN
 

Still here!! :D Just got some email after the deadline!!

Re: Email AGAIN
 

Mail servers just went down in luton BTW

Looks like the sheduled work is on time !

Re: Email AGAIN
 

Yep I posted too soon. :D

e-mail not working
 

Is anyone else having problems with e-mail? I'm trying to book a holiday and the e-mail conformations aren't arriving

Mon, 16 Feb 2004 23:21:43 SMTP failure connecting to smtp.ntlworld.com:
[translating host name to IP address]
Host IP address = 62.253.162.40
... trying to connect
Connection failed -
-- Winsock ERROR : Connection timed out

Re: e-mail not working
 

The mail servers are down for maintenence m8 -

Check this thread - http://forum.nthellworld.co.uk/showt...761#post140761

Re: e-mail not working
 

Yeah mines shagged too, great...not. I'm also waiting on a mail damm and blast!! :mad: :mad:

Re: e-mail not working
 

I get

Task 'pop.ntlworld.com - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Was working before 11 pm. Most annoying :mad:

Re: e-mail not working
 

why now?. We have too wait until after 2am till we take the network down

Re: e-mail not working
 

my e mail has been down since before 11pm, way before then with the same errors

Re: e-mail not working
 

We have to give NTL the opertunity to fix there crapy mail servers....

They have had the notification up for a while at - http://www.ntl-isp.ntl.com/lookup/default.asp

If they complete the work and its still as pants then we can all complain.....

I am no NTL lover but lests give them the chance - AGAIN :)

Re: e-mail not working
 

I know the notification has been up a while but the e mail went off before 11pm and the whole of NTL is pants, my connection has been rubbish for ages, its about time it got sorted

Re: e-mail not working
 

I agree m8 - I am in the same boat....... Lets just give them this last chance to make it right ...... :)

Re: e-mail not working
 

well being in Luton you would know about the poor service and it being half term week its impossible during the day

Re: e-mail not working
 

Yep - cant argue with that..... My only gripe is the proxy servers (I have my own mail servers) If they could sort out the proxy's I would be a happy chappy....... Cant see that though since I have called them over 15 times and they have done nothing :mad:

Re: Email AGAIN
 

Mail back up @ 7:00 am... Seems to be wrorking o.k. :)

Re: Merged-Email AGAIN
 

Mines not up, can't send a thing smtp.server was found but there was no response from the server

Re: Merged-Email AGAIN
 

2 of my accounts are back up the other 2 are'nt

Re: Merged-Email AGAIN
 

If there is only one IP for the NTL mail servers then why are some people getting different results to others ?????

The name pop.ntlworld.com only resolves to one address so maybe some kind of load balancing to multiple servers is at work ? - Who knows !

Re: Merged-Email AGAIN
 

my mail still isn't working either

Re: Merged-Email AGAIN
 

Can you tracert to smtp.ntlworld.com for me. I want to see the route that the trafic takes.

Thanks.

Re: Merged-Email AGAIN
 

here it is

Tracing route to smtp.ntlworld.com [62.253.162.40]
over a maximum of 30 hops:
1 16 ms 93 ms 53 ms 10.139.119.254
2 150 ms 12 ms 207 ms lutn-t2cam1-b-ge93.inet.ntl.com [80.4.118.173]
3 151 ms 61 ms 10 ms lutn-t2core-b-ge-wan64.inet.ntl.com [213.107.47.
213]
4 89 ms 258 ms 244 ms nth-bb-b-so-220-0.inet.ntl.com [62.253.188.189]
5 168 ms 49 ms 144 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]
6 62 ms 54 ms 55 ms win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]
7 18 ms 17 ms 31 ms win-bb-a-ae0-0.inet.ntl.com [213.105.172.161]
8 50 ms 105 ms 54 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
9 49 ms 69 ms 18 ms smtp.ntlworld.com [62.253.162.40]
Trace complete.

Re: Merged-Email AGAIN
 

Hmmm. Nearly identical to mine yet I am getting mail from my pop boxes. I dont use the NTL smtp though......

Very strange :eek: Can you try a telnet to the pop and smtp servers. If you dont get a response then something very strange is happening.

Re: Merged-Email AGAIN
 

no response there, seems strange both in Luton yet my mail isn't working.....again.....oh well Pipex is being connected today so at least I'm going to have one decent service

Re: Merged-Email AGAIN
 

That is realy strange - !!!!!!

Good luck with the Pipex BTW - I am getting the 1mb bussiness service as soon as I move.

Re: Merged-Email AGAIN
 

I'm an insomniac and as such often check my email at ungodly hours such as 3 am.

I've noticed that I often, and maybe even usually of late, can't connect overnight. Haven't kept a log up to now because it's only just dawned on me that it's a pattern.

Or maybe it's just my imagination??

Boots - Farnborough area

Re: Merged-Email AGAIN
 

Connections have been timing out quite regularly this morning.
Things seemed to have improved over the last few weeks, but the last couple of days it's been pants.

Re: Merged-Email AGAIN
 

Anyone actualy got working email ATM ???? :eek: :eek: :eek:

Re: Merged-Email AGAIN
 

Mine is working fine right now stuart and I'm in the main Luton area too.

Re: Merged-Email AGAIN
 

Me too - mine is o.k. this morning . Though I am only picking up pop mail and not using smtp.

Re: Merged-Email AGAIN
 

Both working fine for me just sent a test message without any probs via smtp

Re: Merged-Email AGAIN
 

my e mail is still down this morning, has been since well before 11pm last night

Re: Merged-Email AGAIN
 

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'NTL', Server: 'smtp.ntlworld.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F


the error I'm getting from it

Re: Merged-Email AGAIN
 

Just for fun..... Try using the ip instead of the domain name.... It has worked for some people before !

Re: Merged-Email AGAIN
 

My monitors showed SMTP & POP down until 8am and then intermittently down for a couple of hours after that - maybe a lot of poeple swamped it when it came back - or maybe they overran slightly ?

There have been a couple of timeouts since 10am but it seems to have settled down now. :D

Re: Merged-Email AGAIN
 

can't even get into my box with webmail on the ntl site its so slow it just times out

Re: Merged-Email AGAIN
 

just got home and Pipex is all up and running on another pc and what a surprise going through the NTL connection I still cannot get my mail but use the Pipex one and its straight in there retrieving it.......no wonder I'm going to dump NTL

Re: Merged-Email AGAIN
 

my mail is finally working this morning 24 hours after it should have been back on

Re: Merged-Email AGAIN
 

ntl:home Email Service - All packages

ntl:home internet customers on all packages may currently experience difficulties sending and receiving email, with connections to the mail servers being very slow or timing out.

Our engineers are aware and are investigating the cause of this issue.

Please accept our apologies for any inconvenience this may cause.



really??? why do they bother to post these things after its resolved and the problem was purely on their servers on not for the first time its an ongoing problem that needs sorting out

Re: Merged-Email AGAIN
 

Well I've just got THE email letter about NTL email 'changes' and the offline times of the upgrades.

It's a bit late though.Should have been sent out at least two weeks ago.

Re: Merged-Email AGAIN
 

You mean this one?

Re: Merged-Email AGAIN
 

Typical I didn't get any email message about this email change.It's a good job I occasionally visit this site. :mad:

Re: Merged-Email AGAIN
 

I never got one either but then half the time it doesn't work anyway so you'd never know what they were doing unless you go to the status page and then its not very up to date