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PC won't access network
I have a 6 week old PC that won't communicate on my DLink wireless network. It runs XP home, pentium 4, 512Mb RAM
Advice please? I have removed and reinstalled the drivers (several times) I have removed and reinstalled the card (several times) I have run the networking wizard many times I am unable to ping the router on 192.168.0.1 or other PCs (range 100 - 104)Device manager says that the device is working properly, no problems or conflicts I have 2 desktops and a laptop than can use the router, suggesting that the router is not the problem I have swapped DLink PCI cards with my other new PC (virtually identical, same supplier, 2 weeks younger) - both cards work in one PC and neither works in my PC, suggesting that the card is not the problem I have contacted DLink who emailed me their latest XP driver, which still does not work I have moved the card into each of the three PCI slots in turn, in case the motherboard had a failed PCI slot - no help I have disabled the Internet Connection Firewall and the McAfee firewall I have compared the DHCP, DNS WINS etc settings with those on the other new PC - no difference The position of the router and the computer has not changed, nor is there any new metalwork or electrical equipment, suggesting that there is no problem with the radio link I have reinstalled the motherboard drivers I have repaired Windows XP - which resulted in a blue screen of death telling me that Windows had shut down to prevent damage to my PC I have reinstalled Windows XP from scratch on a different partition - still no joy I can't ping the router on 192.168.0.1 Ping mypc gives a response on 127.0.0.1 - suggests that I need to adjust software, all DNS, DHCP, WINS etc settings are "assign automatically" or similar. Can anyone help? :banghead: |
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Are you getting a good signal on the site monitoring software ? Have you tried moving the pc nearer to the router ? I would allso check that no one else local to you is running a wireless network. You can check this my changing channel on the router and cards... HTH |
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Also have you tried re-booting the router? I've had several problems with mine when adding machines to the network the router will allow them to communicate over the network but not to the internet. Also, admittedly I am not a wireless network kinda guy, but have you checked the channel settings on the new card? |
Re: PC won't access network
Thanks to both of you.
The PC sits where the old PC sat, so reception should be ok. Site monitor just says unable to connect to network. Have rebooted router so many times that I start to worry about wearing out the reboot button, ditto the set-top box. 3 other PCs access the router, so prob. not interference, but will try a different channel, thanks. And I'm not sure about the correct settings, so have left them on Auto, which works for the other new PC. If you can advice on each setting, I'll try a manual setup Alan -- there are 10 sorts of people in this world: those who understand binary........ |
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Open a command prompt and type " ipconfig /all " This will give us all some decent info... |
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Sorry, forgot to say that IPCONFIG returns message saying it can't do anything with media card disconnected. Device manager says that it's there, working ok, no conflicts
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sounds more like the new PC has a problem with the card.. Just a thought its not from Time? |
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Have you checked out the setting for wireless authenticaton in XP, also have you got and encryption/mac filtering options set on the router?
Jon |
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sorry, just tried IPCONFIG /ALL:
slightly different message: hOSTNAME = MYPC Primary DNS suffix is blank node type = broadcast IP routing = no WINS proxy enabled = no Ethernet adater wireless network connection media state = disconnected Description dlink airplus wirelles adapter card etc Physical address 00-80-c8-b1-8f-b4 WEP encryption is off on this network Have disabled mcafee firewall and the XP firewall hAVE disabled & re-enabled card often and the PC is from Simply Not sure what the rest means |
Re: PC won't access network
I had a not very similar problem with my Belkin wireless PCI card, but it may help.
I had problems installing it and finally read the manual, this said rather surprisingly that you had to install the software drivers *before* putting the card into the PC. I think it had something to do with initialising the card when it first started. I think all these cards use the Broadcomm chipset so D-Link may be the same. I'd also try to manually config the IP addresses, as Timewarrior suggests. |
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Thanks, have removed card and re-inserted, so that should have effectively had the software present before the hardware, then used add new hardware wizard.Does anyone have a list of settings that I should try manually? I don't understand much about networking - I'm learning (8-(( - but I know that the router is on 192.168.0.1 and the subnet mask on every PC I've seen is 255.255.255.0, don't know about WINS DNS or DHCP
Alan:banghead: |
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Might be worth contacting Simply to see if they have the PC configuered like Time do to only use one ISP. Others have had problems removing this to use their ISPs for interent.
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I notice that wep encryption is switched off according to what you said earlier. Its not switched on at the router is it?
Also whats your SSID (Kinda like a wireless network name), you always have to specify one of these, if its not Identical on both machines it will not allow you to connect (Its case sensitive too, i.e. the word FART is not the same as fart or FaRt, fArT, FARt you get the Idea :D ) |
Re: PC won't access network
DOH !!!
just had a thought..... When you say you cant connect do you mean the internet ???? It may be that you have a bad proxy set... Can you try ping 192.168.0.1 and see what happens ! Can you ping any other machine ? One last thing -- Have you ever had zone alrm installed ? |
Re: PC won't access network
My son's PC is virtually identical, from Simply, both his and my PCI cards work fine in his machine.
Can't ping at all, the router is unreachable (192.168.0.1) Never had ZoneAlarm on this machine SSID = "default" on each machine In case it's interference, I've changed the channel and enabled WEP at router and on this PC Alan |
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Physically remove the card, de install the driver, boot the system and install the software, turn off and install the card. I know it sounds odd but thats what I had to do for my Belkin card, all I could guess was that the driver gets corrupted if the card is already there when it loads |
Re: PC won't access network
You could also try manually setting the IP address on the PC to an address on the same subnet and then seeing if you can ping anything else (Router, other PC). I'd go for the post above tho. Remove card, remove software. Re-install software and then card.
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Ping mypc gives a message that it can find the pc on 127.0.0.1, whereas my router is 192.168.0.1 ..... and now it can find a network called BT traveller A8; I have already changed the channel on the ruoter from 6 to 10, and added a WEP number which is 10 digits long. Whenever I check the wireless connections, it seems to think the WEP key is 8 digits long! Apart from shouting at it (I've tried that), has anyone any other suggestions? |
Re: PC won't access network
Can you see a little symbol with two ickle screens in the bottom right of your screen, by the clock. Double left click on that, then under the general tab, click properties,
Highlight the Internet Protocol (TCP/IP) line and then Properties. This should currently have the Obtain an IP Address automatically button filled, if not then this may be your issue. If it is filled, then click on the Use the following IP address button, and then fill in an IP address with the same subnet 192.168.1.XX (XX is a number you select) and a subnet of 255.255.255.0 Then try pinging the router. |
Re: PC won't access network
For now I would disable all WEP and other security options on the router until you get it working.
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TCP/IP is set to Obtain an IP Address automatically, have also tried 192.168.0.xxx (which it doesn't like; all other PCs have xxx as 100 or more, can I use a number < 100). Subnet mask is set autmatically but have tried 255.255.255.0 as that's the only number I've ever seen for a subnet mask. Will try removing in safe mode tomorrow; it's past my bedtime now. Gentlemen, many thanks for your thoughts Alan |
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AAAARRRRGGGGGHHH |
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Node type = broadcast IP routing enabled = no WINS proxy enabled = no Media state = disconnected Description = D-Link AIR- PLUS DWL 520+ Adapter physical address = 00-80-C8-B1-8F-B4 I've downloaded something called Network Stumbler, which says that the PC detects an access point, s/n reading of about 70dB, but I still can't even ping as far as the router! |
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Just a thought, but I had a similar problem with my router - check that the DHCP server on the router has enough addresses available... I spent ages trying to work out why my X3 would not connect, then found I only had 3 dhcp addresses available and this was my 4th dhcp device... :dunce: This is normally under the DHCP tab on the router. :angel: |
Re: PC won't access network
One other suggestion, do you have Bluetooth enabled on the PC, this can interfere with or confuse a Wlan connection. If you do disable it temporarily.
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Router has 4 slots for ethernet cables, presumably the software can cope with 4 wireless links instead, but I don't know how to check that one. Will browse the software and see, and try an ethernet link and let you all know many thanks for all your help so far Alan |
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If you telnet to the router, there should be a tab for dhcp (may say dhcp server), this normally has a maximum number of devices (my linksys was set to 3..) what sort of router is it? I'll try to find out where you check it..:) It looks to me like everything is working from the wireless point of view, but the router is not able to service the dhcp request. |
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Are they on the same Workgroup? Just a thought yanno.. wasn't in your list :)
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It's a D-Link 614+ wireless router, D-Link 520 PCI card and yes, the workgroup is the same - for originality, I called it WORKGROUP
TIA Alan |
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When you used netstumbler did it definitely find an Access Point and not a point to point link? I'm thinking maybe your card is set up as an adhoc link rather than infrastructure, or your original setup was set as adhoc and your now trying to add an infrastructure connection.
Does that make sense? I wrote it and barely understand what I'm trying to say!!! :) |
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Rep on its way Proppinupthebar -- 2 if this solves the problem :D |
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And yes, netsumbler found an access point - actually, it found a BT network too. Other PCs have now FAILED to log on, so I'm sending the router back to D-Link on Monday, I think. |
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Is this other network on a different channel to you ? |
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