Replacement TV Control
 

I appear to have lost my NTL remote control, anyone know how id go about getting a new one? and how much it would cost?

*mutters under his breath*

Re: Replacement TV Control
 

As far as I remember they're £15 and you can get a replacement by calling Customer Services

Re: Replacement TV Control
 

Spot on :)

Re: Replacement TV Control
 

Well I've done well then having had at least three sent to me for FREE in the last 5 yrs!

just phone CS and ask nicely.

Re: Replacement TV Control
 

Or look on E-bay ;)

Re: Replacement TV Control
 

Have a look down the sides of the sofa, found my remote there many-a-times. :)

Re: Replacement TV Control
 

OK despite the fact that they are free from NTL, the first person to PM me can have my still wrapped, spare shark remote.

All I want is a stamped and addressed jiffy bag to put it in.

can't say fairer than that.

Terry

Re: Replacement TV Control
 

Ntl will charge you £15 for a replacement, after all they have to pay for them their selves.

Re: Replacement TV Control
 

I may have knocked ntl in the past, but one thing I will praise them for is that EVERY time I have phoned to say my remote is knackered, they have sent me a new one by return of post FOR FREE. after all we do RENT THE EQUIPMENT from them!

They have sent me so many I have one spare hence the offer. I will be returning all my ntl equipment at the end of the month including a remote for each stb.

Re: Replacement TV Control
 

I think you only get charged the £15 if its stopped working because of something you've done - eg stood on it and snapped it or similar - if the problem is due to wear and tear, then I'm sure they'd replace it for free :)

Re: Replacement TV Control
 

In my region a £15.00 charge is put on the account. When the replacement is sent it has an returns envelope with it.

Once the remote is returned and checked if it is faulty due to wear and tear the £15.00 is refunded

Re: Replacement TV Control
 

stingy buggers, to think that they think it's worth somebody's time to test returned remote controls! :o

Re: Replacement TV Control
 

The Remotes are quite durable I think - they have to be, how many of you have thrown it in temper because the STB has frozen up on you? :naughty: :angel:

Re: Replacement TV Control
 

Or accidently sat on it :rolleyes::erm:

Re: Replacement TV Control
 

They made me send my broken one back. They put a tenner on my bill and said when they recieved the broken one they would take it off.
I felt quite silly realy as it had been put in the bin on christmas day and it was a story we concocted to try and get another one :(

Be truthful when you phone!

Re: Replacement TV Control
 

With the different responses I think this may just be an different area response situation.So depending on which area you are in will dictate the reaction you get. :)

Re: Replacement TV Control
 

I must have done really well then. I've had 2 replacements, never been charged and never sent the old ones back. They've both been replacement for faulty controls. The first time I called the guy said I could either send it back or just bin it. The second one said I should send it back. I've never had a return envelope sent to me and my policy about things like that is, if you want me to reply/send something back, send me an envelope!