Goodbye NTL, hello BT Broadband
 

Well, push finaly came to shove, or should I say run!

I had an outstanding bill for ntl to the tune of £120. They suspended my service and requested payment. I got in touch with them and explained finances were tight over christmas, but would get it to them in January. They seemed pretty cool about this. I was a bit peed at not having any ntl services over christmas / new year, but hey, if I havn't got the cash, who am I to complain?

So, January gets here, I get some cash together and ring ntl.
I explained I have my friends debit card (I have no bank account) ready to pay the outstanding £120 over the phone. The guy from ntl said "It's not as easy as that, it is no longer £120 it is now £145 because you have taken another month to pay." I pointed out I have *NO SERVICE* and surely shouldn't have to pay for a full month! He said the best he could do was get it down to £120 but charge me a £35 re-connection fee. I explained that this adds to the same ammount.... he then said I'd have to do it the second way anyway as I am now a *NEW CUSTOMER* and would be getting a new 12mth contract!
I tried pointing out that it must be cheaper for me to be a new customer as I allready have the cable modem, already have had engineers check my line etc.

He decided to stick to his guns.

I decided the time for total honesty had arrived.

I explained that I was moving house at the end of Jan and the settlement of this payment would decide wether I took ntl to my new address or just left it like the ton of hot crud that it is.
I explained in nice simple terms;
If you let me pay the outstanding £120 and no more, you can reconnect me and get a further £30 every month that I use the internet.
There was a pause.
I then explained that if ntl want to charge me to connect me as a new customer, I would not give ntl a single penny and use this £120 to buy an ADSL modem and get on-line at my new address with BT.

"We are not going to waive the fees, nor will we just reconnect your services. You MUST register as a new customer.
If you feel this is unfair, I sugest you go with BT for ADSL"

There you have it.

I sure hope the call was recorded!!

Needless to say, I am now a happy BT Broadband customer.
I got my BT line on the Friday, after the weekend I ordered an ADSL modem and BT Broadband. I was on-line by saturday.
£40 for modem, £30 for connection. I took that from ntl's £120 which left me £50.


NOTE: I do NOT condone the witholding of monies owed to companies. I also do NOT sugest you do anything similar to me.
Ignoring bills in this way can get you CCJ's and a poor credit rating.

Re: Goodbye NTL, hello BT Broadband
 

FFS :rolleyes:

I had roughly the same issue apart from the fact they didn't charge me to be reconnected and they put my services back on after I said I will end the contract (this is after the fuss over I was a "new customer" too as I had moved house and started a new 12 month contract) yer right :rolleyes:

Whatever the fact a month or 2 i'm off to BT too! :D

Re: Goodbye NTL, hello BT Broadband
 

I only had BB services from ntl (I used to have CTV, Telco, CM and Dial-up, but when they introduced a charge for dial-up, I dropped it. When they kept palming me off with toasters instead of STB's I dumped the CTV. When they introduced "the CAP" I dropped my phone line.) but my friend has CATV, Phone & CM. He has had the usual on-going nonsence with ntl (e-mail, DNS, crap TV, when is 'soon' etc.) and, like me, was a frequent late payer. They pulled the "New 12mth contract" crap on him so he decided to go with BT for phone and broadband like I am. He was talking about dropping the TV as well, but thought it would be too expensive to change. After a quick web-search, he now has Sky.
In total his PCM charge has reduced by £2!

This nonsence of a new 12mth contract is just a farce. Surely someone at ntl will realise they are LOSING custom as a result!

Re: Goodbye NTL, hello BT Broadband
 

How will BT treat you any different with frequent late payments? Or are you going to pull your socks up?
What are you going to do about the £120 legitimately owed to NTL?

Re: Goodbye NTL, hello BT Broadband
 

Stuart - you illegally uncap your modem, you don't pay four months worth of bills etc etc etc....how much more should they (ntl) put up with?

Not paying your bill is a breach of contract. ntl reserve the right (t&c's - read 'em) to terminate that contract, charge interest etc etc, hence a new contract isn't BS, it's what you agreed to when you accepted services from ntl... :shrug:

I'm not defending ntl for one minute, just putting across the other perspective - plenty of customers on here scream 'breach of contact' soon enough, why can't ntl? :confused: :erm:

Happy birthday BTW :) :birthday:

Re: Goodbye NTL, hello BT Broadband
 

they wont , it sounds like a sure fire way to end up in court eventually :(

Re: Goodbye NTL, hello BT Broadband
 

Well at least you have BT Broadband.

Re: Goodbye NTL, hello BT Broadband
 

Stuart, I can honestly say that NTL acted the same that ANY company would in the circumstances. I certainly know people who have had the same experience with BT.

You did withhold payment (for whatever reason), so therefore you breached your contract. NTL were totally within their rights.

Re: Goodbye NTL, hello BT Broadband
 

I am just going to announce that its finally got to me and have decided to join this thread.

I hope that my help has in the past, helped some people.

But there is a time when you have to realise that no matter how you wrestle with the Pig in the MUD ( that being NTL ) the pig actually enjoys it more and more .

So the campaingning face of th'engineer is going to cut his loses, but will keep you updated on how easy the change is

After this reply
Hi

Thank you for your recent e-mail.

Thank you for your comments about proxy servers. We would like to take this opportunity to make you aware that ntl uses proxy servers in every area of the country and not just in the North West. Therefore we feel it highly unlikely that this is the cause of any connection problems you may be having.

However you may like to try specify a different proxy to see if this helps. For details on this you can visit
http://homepage.ntlworld.com/robin.d...cache.html#ntl

Alternatively, in order for us to help resolve these issues we will need to speak with you directly. Please call us on 0845 650 0121, if you have a stand alone cable modem or 0845 650 0125 if you received broad band via a set top box (lines open between 8am – midnight) where an agent will be happy to help you.

Apologies again for any inconvenience caused.

I hope the above answers your query, however, should you need further assistance, please don't hesitate to contact us again.

Regards

Nathan
Ntl:home Technical Support Bureau

In respect of the NW proxy problems its the BIGGEST LOAD OF PATRONISING BULL**** THAT I HAVE EVER SEEN.:mad: :mad: :mad:

Re: Goodbye NTL, hello BT Broadband
 

Welcome to nthw.co.uk m8. In the years nthellworld(.com/.co.uk) has been open ntl seem to have learned nothing.

Re: Goodbye NTL, hello BT Broadband
 

That looks like nothing more than a standard reply someone has very slightly adapted. :rolleyes:

As for you [Stuart W] not paying the £120 you owe - NTL will most likely pass your debt to an agency and you will end up with them chasing you and a badly dented credit history. Not something you really want. :(

Re: Goodbye NTL, hello BT Broadband
 

And added charges :rolleyes:

Re: Goodbye NTL, hello BT Broadband
 

OK, I don't know how ntl will play it, but here's my idea....

They will continue to bill me each month for the service they disconnected in December (I just got a bill for £151.25 including CM rental for 24-Jan-04 to 23-Feb-04) until my bill is around £200.
Then they will pass it on to a debt recovery service.

The recovery service will write to my old address and try to get payment. They will also add their own 'charge' of between £50 and £200.

Getting no reply, they will apply to my local county court to summons me.

I do not have to attend a county court hearing, so they will go ahead in my absence.
This will add anywhere between £100 and £500 onto the bill.

They will then send a bailif round to recover goods (as they will not have had any corespondance from me).

The bailif will then meet whoever moves into my old place, who will quickly prove they are not me.

The bailif will then go back to the collection agency and explain I no longer reside at that address.

The collection agency will then drop the whole idea, as trying to trace me would incur more costs at little chance of success.

It means that I will have a CCJ, which will reduce my credit rating.
It also means if I appear in county court any time in the next 5years, this case will be refered to.


Having said that, I have no bank account, credit card or loan, nor will I ever get one.

Now, It's fair to say I have 'stolen' £120 from ntl by way of non payment. But... how often do ntl 'steal' from their customers?
How about-

• Every time your DNS doesn't resolve
• Every time your proxy doesn't work
• Every time you can't use your e-mail
• Every time your CATV goes black for no reason
• Every time you don't get that callback you were promised
• Every time the engineer doesn't turn up for the appointment which you took a day off work for
• Every time they say "SOON"
• Every time you are on hold for up to 2hrs to report a fault to them at 1p per min COST TO YOU!!!!
• Every time you read yet another poast complaining about ntl's customer service and they to FRACK ALL ABOUT IT.

Re: Goodbye NTL, hello BT Broadband
 

I think you underestimate the tracking powers of debt collectors (my mate used to work for one)

I also have been in the position of recieving debt collectors letters for people who have lived with me. They were eventually tracked down.

They have paid NTL for the debt. NTL no longer care.
You have this agency who's sole purpose is to track people like you down and make you pay.
You now owe them the money.

If you are buying a new house, they can go through the estate agent.

Re: Goodbye NTL, hello BT Broadband
 

Very true, don't forget they can also go through Electoral Roll records and are able to trace you from any form of credit you apply for or currently have your address registered on. In addition, you'll find that when they do catch up with you, it won't be £120 you owe, with their fees added trying to find you it could be double or even treble this amount, and if they don't get their money, eventually (and legally) they will enter your property and remove goods to the value of the debt owed.

I had a gripe with a local council a few years back over council tax, they performed a classic NTL trick of billing me after I'd left the property despite me informing them of my leaving date well in advance, they kept telling me not to pay the bill and pay the correct one when it came through (which never came) and eventually I got a magistrates court summons, basically, (which is what I'd advise you to do also) I had to pay the full amount + legal fees and claim what I didn't owe back from them, it's a pain but you do at least avoid the collection agencies who are not interested in any excuses and will force you pay up.

Re: Goodbye NTL, hello BT Broadband
 

Anyway NTL employing people that do not give a toss about customers, suppose there are still some people left that care somewhere usually on this forum

Re: Goodbye NTL, hello BT Broadband
 

Well StuartW, Withholding the £120 from NTL and going to BT may seem like a good idea, tbh I think you have made a HUGE can I repeat that HUGE mistake.

CCJ's stay on your credit record for 6 years, it will be on the land registry for your house possibly even your new house if they track you down. You will still Have to pay the costs to NTL plus any additional costs they incurred. and you will also have to pay BT now who by my understanding arent any better than NTL anyway.

So although I understand your frustration, I cant see what you have achieved, I think youve just dug yourself in a lot deeper.

Re: Goodbye NTL, hello BT Broadband
 

OK, you missed some major points...

I neither have, nor wish to persue:
Bank Account
Loan
Mortgauge
My own home
Credit Card
Debit Card

Oh, I am not on the electoral role (obviously, I have just moved!)

I was also a certified Balif.
I used to recover peoples cars for tax evasion, believe me, I know when a debt will be dropped.

Maybee I should have gone into more detail, but suffice to say, I am most confident at pulling this one off.

FYI, ntl do not know my date of birth. This makes it incredibly difficult to trace someone. The way I would trace debtors would be via PNC (the Police National Computer) at my local poloce station or a case of me sifting through public records. Either way, without a DOB it is nigh on impossible to ever get a positive ID.

Now, there is a possibility that I could be traced through either my driving lisence or my balifs lisence, but as both of these are registered at my old address.......

So, thanx for your concerns guys, but there is now no need to continue posting to warn me of the pitfalls.
Maybee your time would be better spent defending ntl's sinking ship?

Re: Goodbye NTL, hello BT Broadband
 

Ultimately, the stealing is not beng done from ntl but its customers: bad debts simply result in higher prices. :-(

Re: Goodbye NTL, hello BT Broadband
 

So when you saw this list :-
You can safely attribute the above list to non payment by customers?

I think you need to see just how much the top dogs from ntl reap into their own pockets for doing nothing but sweeping problems under someone elses carpet before blaming us non-payers.

Re: Goodbye NTL, hello BT Broadband
 

Show me where NTL guarantee a service in your contract.

Re: Goodbye NTL, hello BT Broadband
 

they dont , that is why it is the price it is , if you want uninterrupted service then you pay a ****load more for it , right or wrong :)

Re: Goodbye NTL, hello BT Broadband
 

Can I just point out the penalty for not having your Driving licence details up to date? You will then have to update your cars log book (if you own a car) with the DVLA. Cahnge of addresses happen, but someway they can and WILL track you down. Its entirely your choice to withhold this payment but I am just saying that at the end of the day you will be caught. If its not by NTL it'll be for not updating your driving licence with your new address. then NTL will get ya anyway. Its swings and roundabouts mate.

Re: Goodbye NTL, hello BT Broadband
 

We'll see.

Re: Goodbye NTL, hello BT Broadband
 

Stuart, did you end up in this situation because you ended up in arrears due to your own incomptence or because you held back payment due to receiving a poor standard of service?


this isnt stealing - it's just poor service.

but deliberating evading payment of outstanding arrears by moving address and not providing a forwarding address is theft.

Re: Goodbye NTL, hello BT Broadband
 

can you still buy ' grow up ' pills , deffo a need for them here i reckon :(

Re: Goodbye NTL, hello BT Broadband
 

Yep, I need to grow up.

You need to get a life.

I wonder which will take place sooner?


Anyhoo, I guess I'll be reminded of this thread for as long as I have been reminded about uncapping, so it's about time I made myself scarce.

Don't panic, I won't be back with a different name or anything.

So long, and thanks for all the fish.

Re: Goodbye NTL, hello BT Broadband
 

BT Broadband has got to be far much better off than NTL broadband eh?

Re: Goodbye NTL, hello BT Broadband
 

Yes, you are a very naughty boy! Report to Kink for a good whipping :D

Re: Goodbye NTL, hello BT Broadband
 

Some very mature responses in here.

Stuart W - just face facts you are in the wrong, full stop. It doesn't matter if you are a certified baliff, in fact if that's the case you should know better.

As for your sig, I know you will still watch this forum, people who claim never to post again always watch threads they have created and find it extremely difficult not to reply.

You say you will never apply for a bank account or mortgage etc., never be so sure that you will never ever need a credit facility. Only a fool would discount such things.

I'm not an NTL apologist, but they are definitely not in the wrong this time.

So enjoy yourself when the debt collectors track you down and come knocking.

Re: Goodbye NTL, hello BT Broadband
 

It is. BT don't randomly cut me off at 1am every Monday evening without fail, citing 'router maintenance'. Oh, and when I actually want to talk to BT, I don't wait 3 hours in a queue just to be put through to the wrong department.

Not that I'm defending BT in any way, you understand. They're plainly incompetent. They just can't seem to go that extra mile of plain idiocy that ntl have made their trademark.

Re: Goodbye NTL, hello BT Broadband
 

but that is only your experience , i have had ntl cable since they brought out the 64k service and hand on heart i have had very little trouble , either with the service or c.s. / t.s. , and anyway i am stuck as my local exchange is only half way towards being enabled for adsl , so i couldnt move if i wantd to :(

Re: Goodbye NTL, hello BT Broadband
 

Quite right. I actually had very few problems with my cable when I had it. It was when the problems did actually arise that I had trouble, for example contacting them about billing, outages, disconnection etc. Factor into this the fact they can't even perform a simple task such as switching a phone line off, it doesn't exactly inspire me.

Re: Goodbye NTL, hello BT Broadband
 

The whole point is that users leave NTL because they think BT offer this supreme service. BT are equally as **** as NTL are.
OK ntl has this site, what happened to BTopenWoe?
What happened to the constant disconnection the ADSL users in some areas reported last year?
What happened to all those people who were told Yeah you can have ADSL and they buy the modem to find out they cant actually have it?

I know it isnt just BT but the grass certainly is NOT greener.

Just look at BT, you know BRITISH telecom with its CS in INDIA!!!!!

Re: Goodbye NTL, hello BT Broadband
 

BT pulled their fingers out & did something about it?

I bet you don't find anywhere near the same problems with BT users that ntl customers have to endure.

Summed up well by 'prolific8' for me-the real problems begin when you have to phone ntl.

My DTV failing I can live with.

My BB packing up I can live with too.

I can even put up with my phone line failing.

But pi$$ poor service I cannot & will not accept from anybody.

Re: Goodbye NTL, hello BT Broadband
 

You should have paid the 120 pounds, the bailiff will find you and when he does he will have no problem taking away your computer when he finds you haven't got the cash to pay him, bailiffs rarely give you any amount of time over a few hours to get the money owed and like everyone else says there will be other charges on top.

Its true ntl have a poor service but to be honest thats no excuse not to have paid that bill, if you had paid the 120 pounds and then cancelled you would have been fine.

When I was with nildram I cancelled my service after openly admitting to them I no longer had the cash to pay them, they deffered the month's payment I owed them and told me they would order a cease, it turned out they took their time doing this and I had free ADSL for nearly 2 months but because I had communicated with them and made an agreement over the debt this was done with no ill feelings between me and nildram, of course the bill has now been paid.

Re: Goodbye NTL, hello BT Broadband
 

you could still get out of this, I would do this.

offer to pay of some of your debt by using the money you still got left after the costs of getting adsl, and then offer to pay of the rest in monthly installments, ntl will likely accept this, then explain that you havent had any service since it got suspended and ask for the charges you have incurred since the suspension date to be dropped, and if they agree again you are back to the original debt and have a good way of paying it off interest free. Of course the longer you leave the harder it will be to get rid of it.

Re: Goodbye NTL, hello BT Broadband
 

Stewart W really isn't bothered mate, I shouldn't worry. he'll learn one say :)

Re: Goodbye NTL, hello BT Broadband
 

Absolutely correct!!

BT Broadband is the pits I 'used' it at work, it went off more than it was on and the emnail servers were nearly as bad as ntls. Now on Pipex which is ok most of the time. Incidently BT closes down a lot of sites like this one similar to ntl with nthellworld.com

BT Telephone years of **** poor customer service, reached the end when i was speaking to an indian called 'bob', who knew nothing about telephones and seamingly had no knowledge of how to log problems on a computer system despite 5 calls!! And apparently speaking to the same person everytime. I have had years of a crackly telephone, BT wouldnt even send an engineer out unless I tested 5 telephones in the line (where the **** do i get 5 telephones) even they I would likely have to pay. I cut my losses and went to ntl.

A honestly dont think phoning BT is any better than ntl.......trying to speak to someone with little grasp of the english language is not something you want to do.

I still deal with BT on a regular basis, they are **** poor, have always been **** poor and always will be.

Different people have different experiences, ntl is not great, BT isnt great, Telewest isnt great, $ky isnt great etc etc.

They are all big companies who know they can get away treating 50% of their customers like ****e! look at BT......they offer the only telephone line rental in some areas, there is no choice! if people in the outer limits of scotland want to pay their line rental to another company because BT CS is ****....they cant!! if they want a landline BT is the only option.

Its better to have choice, and if people change thats upto them, but a service isnt always bad for everyone.

There does seem to be a concensus on this site that BT are brilliant, ADSL is the dogs bollox and Sky is the best thing to happen!! My experience with the above would suggest otherwise.

Re: Goodbye NTL, hello BT Broadband
 

THis guy said he doesnt have a bank account.
He cant be on NTLs register as the paying customer.
He isnt responsible for the bill.
As for being billed for a month when NTL didnt provide you with any service, thats total BS and you would probably win if you argued that in a court of law.

If NTL';s accounts department are anything like the rest of the company they have probablylost his account details and billed some guy in the Shetlands for it by now.

Re: Goodbye NTL, hello BT Broadband
 

I had no problem with NTL's phone service & since moving back to BT i have had no problem with BT's phone service however i have noticed although the standard line rental are the same BT is the cheaper of the two because included in the standard line rental you get a few quids worth free of off peak calls making my phonebill each month less than what it used to be (without having to pay an increase price on my rental charge each month) when i was a NTL telephone customer, the level of customer service has'nt changed since moving either, both NTL & BT customer services have been polite & helpful.

The main difference for me between ADSL & NTL BB cable is that my connection is alot faster especially at peak times simply because i have an ADSL service that is faster than NTL's 1mb BB service for around the same price that NTL charge per month.

I switched over from NTL digital TV to sky years ago simply because for choice of the amount of channels available to me & price.

Re: Goodbye NTL, hello BT Broadband
 

Is that the standard package for £9.50??

For me personally BT £9.50 worked out very expensively as I had to pay 7.9p a minute for daytime calls which I doo tend to make a number of. I was getting bills in excess of £50 on BT the mostI have with ntl is £25

A lot depends on you preference in calls, but both services are equally bad or good. I dont think any company in this country is perfect.

Re: Goodbye NTL, hello BT Broadband
 

I did post the info before but im having trouble finding the thread & post...

BT Standard day time charge is still 7.9p a minute

BT Standard Line Rental is £9.50 paid via DD you get £2.15 worth of free off peak calls making BT's line rental £7.35 a month. (providing you use up all your free call allowance each month)

you also get a free answering machine service 1571 to get this free just ask BT CS it takes about 24hrs to set up

From the 1st February 2004, customers will pay the standard line rental fee for additional lines on the same BT Together account.

BT also do call options pay more rental & your charged a cheaper rate for phone calls...

BT Together Option 1
Rental £11.50 inc vat per month by DD
Day Time 3p a minute inc vat
Evening & Weekends 6p up to an hour per call
(up to 1 hour per call - if you talk for over an hour, every extra minute is charged at 1p)

BT Together Option 2
Rental £17.50
Day Time 3p a minute
Evening & Weekends No charge
(up to 1 hour per call - if you talk for longer, every extra minute is charged at 1p)

BT Together Option 3
Rental £28.50
Day Time No charge
(up to 1 hour per call - if you talk for longer, every extra minute is charged at 3p)
Evening & Weekends No charge
(up to 1 hour per call - if you talk for longer, every extra minute is charged at 1p)

All BT Together Options also offer you:

5% off all calls you make to UK mobiles.

Reduced Evening & Weekend calls to our most popular international destinations

Additional 10% discount on five Friends & Family Overseas numbers

Extra ways to save on International & Internet calls with a range of Add-ons

Friends & Family is a residential discount scheme that is free to join. You can nominate up to 10 numbers, including one international & one mobile number. You receive 10% discount on direct dialled calls to those nominated numbers. Your home telephone number is automatically added as an eleventh number so that you receive a 10% discount when you call your home number or your Friends & Family numbers using your BT Chargecard or Ring Me Free cards. Premium Rate Service numbers are excluded.

Friends & Family members can nominate one of their 10 existing Friends & Family numbers or their home number to be their BestFriend number. This means that they can enjoy an extra 10% discount on calls to that number, saving a total of 20%. However, the BestFriend number cannot be a mobile or international number.

Finally, Friends & Family members can receive a 10% discount on five further international numbers by joining Friends & Family Overseas. Friends & Family Overseas costs £1 per quarter for customers who do not have BT

Which is the cheapest NTL or BT? its swings & rounderbouts but i rekon the swing is more to the BT side depending on your phone usage.

Re: Goodbye NTL, hello BT Broadband
 

I had my BT phone line installed today, (Couldnt look the guy straight in the face after he managed to somehow take out a traffic calming bollard in the street I live in in his BT van. Honestly how he hit a bollard thats up on its own island in my road I shall never know, looked like he was coming in through my front windowfor a second.)

Lines installed now fine, when its all activated and ive paid my first month, im going to invest in a DLink ADSL modem, and get myself some nice Zen ADSL 512k Broadband I think, after 4 years as a customer, using and experiencing all aspects of their services, I cannot wait to leave them for pastures new.

Re: Goodbye NTL, hello BT Broadband
 

Good luck m8. As far as I'm concerned, it's better the devil you know. :shrug:

Re: Goodbye NTL, hello BT Broadband
 

To be honest I never knew about the free calls, but I would soon use up this allocation at 7.9p a minute, which would most likely render ntl cheaper in my circumstances.

I did used to have the 1571 service and found it pretty poor, I used to get random messages from strangers on a different number, it is free so you cant expect much. I prefer my built in answerphone!!

Also I never realised the +vat on option 1, what is that all about?? So basically they are saying Option 1 is 3.5p per minute daytime?

I have had numerous flyers from BT asking me to come back, stating that option 1 is cheaper than ntl for daytime calls. Mmmmm

The only fault with ntl is the connection charges, but a 10 minute daytime call on ntl or BT Option 1 would be exactly the same.

BT Standard (£9.50) -- 7.9p x10 = 79p!! ahhh!
BT Option 1 (£11.50 ) -- 3.5p x 10 = 35p
ntl 3-2-1 (£9.50) -- 3 x 10 +5 = 35p

I think BT does some very misleading adverts!! I wont be going back either way, because theres not a chance im changing my TV as I refuse outright to ever ever let a Sky man near my house again!! Which brings me on to ntls other fault.......why include the phone?? Im sure the would have a lot more TV customers if the phone wasnt bundled!!

Re: Goodbye NTL, hello BT Broadband
 

BT is defenitly cheaper for my usage pattern, my old bills averaged around £13 a month including line rental, this was for their Bt together package, now on NTL I pay the rental and my calls cost between 5-7 pounds a month on top of the line rental, this is for the basic ntl package.

Re: Goodbye NTL, hello BT Broadband
 

BT have re-vamped their BT option web page again here is the Link that better explains the BT Together options of 1, 2 3

Re: Goodbye NTL, hello BT Broadband
 

If you read the post that you quoted again you will see that the BT together option 1 daytime rate is 3p per minute INCLUDING vat. That makes BT 30p against 35p for NTL. It would also help a comparison if you compared like with like and compared BT Together option 1 with NTL talk unlimited which are both £11.50 per month and both have 6p per hour charges for evenings and weekends.

The main factor that is missing from your comparisons is that with a BT line you have a choice of provider which can mean call rates significantly lower than those of either BT or NTL.

Re: Goodbye NTL, hello BT Broadband
 

For me that's the key, I pay only 1p per min during peak times (www.call18866.co.uk) and because I'm on the 6p per hour plan with BT I pay 1 tenth of a penny a minute off peak. Again I'm shafted by the 08 numbers, but lets hope of-com sort that one out soon :)

Re: Goodbye NTL, hello BT Broadband
 

Why wait for Ofcom? :angel:

http://djbnet.co.uk/tel/

Re: Goodbye NTL, hello BT Broadband
 

Anyone else one the NTL low usage line rental scheme?

Not certain exactly what the figures are but line rental is no around about £7 a month. I cant actually understand an NTL bill so thats where the confusion lies, we were told that it would be £5 a month for line rental but that doesnt seem to have materialised but we do not pay £9.50.

Re: Goodbye NTL, hello BT Broadband
 

And if you're an ntl/Telewest customer then you can also ditch them (at least for international calls) and pay your money to these people: http://www.telediscount.co.uk/index2.php

Re: Goodbye NTL, hello BT Broadband
 

I was comapring like for like.......the £9.50 package, which is all i am interested in at the moment. On BT the £9.50 package would cost 7.9p a minute on a daytime call, on Ntl it would be 3p a minute plus a 5p connection charge.

What I was getting at with Option 1......If I paid and extra £2 a month for BT option 1, then I would still be paying roughly the same for daytime calls. I would need to make 40 connection charges to make the £2 worthwhile...which is unlikely!! I use the phone very little during the evenings so the 6p is neither here or there!!

I totally accept that there are other cheaper operators through a BT line, thats great, but the flyers I am getting are from BT not other companies and in my opinion they are open to debate when they say BT is cheaper because it isnt in all circumstances, so to the unsuspecting dimwit who is on the ntl £9.50 package which is a lot cheaper than the equivilent BT Pacakge....they will come back and get a big bill!! False advertising.

They should compare all packages on the flyers and say 'You can save with BT'

not

'Think ntl is cheaper than BT, Think Again'

Despite being incredibly patronising, that is a outright lie in certain circumsatnces. The 3-2-1 package is cheaper and the Talk Unlimited 24 package is cheaper. International Plans are cheaper for certain countries, Phones add ons are cheaper if brough in bulk, A second line is cheaper (half price)

I thought BT and no thanks.........

Yes other providers provide good deals on BT lines I accept that no problem, If I had to have a BT line I would definately use another provider no doubt.

Re: Goodbye NTL, hello BT Broadband
 

Thats a dam good link too, but some of the companies I call just don't have a number listed :(

P.S. I've been trying to get hold of you Neil, but I can't find your e-mail addy to get you on MSN :(