Email server
 

Anyone else having massive problems at the moment? I haven't been able to check my email since I got home about 45 minutes ago! :mad:

Re: Email server
 

You do reailse your using NTL mail servers ... right ;)

Re: Email server
 

LOL Yeah, forgot that. Normally it's not too bad for me though. this is the worst it's ever been. Someone flip the hamster another peanut for god's sake!

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We've run out of peanuts ... thats the problem

We have sent a YTS employee to quicksave, but he has done a runner with the £3 for the nuts as its more than his monthly wage ;)

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Lol :)

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Its very dead at the moment, NTL has no shame, pay these directors a lot of money for s.h.i.t., can't even bother to upgrade their mail servers, this is a s.h.i.t.t.y. company offering s.h.i.t.t.y. email service. Even, the server status page is dead at the moment!!! :mad: :mad: :mad:

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I told you, they have no peanuts :/

Seriously tho, there is a problem, engineers are currently blah blah blah

Hopefully wont be to long and we'll all be back up and running

Re: Email server
 

i know it wont help you but it is fine and dandy in chilly teesside :rofl: :rofl: :rofl: :rofl: :rofl:

Re: Email server
 

what sort of errors are you getting?

Re: Email server
 

timeouts mainly is whats been happening tonight with the customers

Re: Email server
 

Timeouts and incorrect pop3 server etc.

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Big probs here too.

Mailwasher spends much of its time 'Initializing' or 'Waiting for authentication' and often times out.

Is this to do with the general packet loss?

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Phone in.

Parrently thers no fault cos nothing is being identified!!! :eek:

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yeh i'd give TS a call - it maybe that faults are on the ball but if TS havn't had any call regarding they may not know there is an issue

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We know theres a problem...

Only intermitent, and not with every customer :/

It hasn't been escalated as we have not had enough examples of a problem, so ringing may not be a bad idea I suppose

Re: Email server
 

me too, but only on one account, I have two accounts with ntl, & the 'other' one is fine?

- the 'service status' page has been up & down a bit again, as well. - but maybe the work, it reports, tonight, will sort a few problems.:)

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Mine is ok now. Just got rid of all my spam!

Re: Email server
 

My mail server collects the mail from the pop boxes I have on ntl every so often the amount of errors I get like below are amazing....

mail_pop3c.cpp: PASS command failed: -ERR mail storage services unavailable, wait a few minutes and try again.
user ******.****** server pop.ntlworld.com:110)

:(

Re: Email server
 

Sorry.... but not round here it hasn't.

Re: Email server
 

Yo guys, there are still certain people with problems. We have a Hot-Pot going collecting issues, so if you have 5 minutes free then do give us a ring. The more issues collected the quicker it shall be resolved. Well...

Re: Email server
 

I'll bet you would!

How many times can ntl apologise for this poor excuse of an email 'service'? :rolleyes:



Yeah right. :dozey:

Re: Email server
 

I'll believe that when I see it. The last few days have been pretty rotten as far as email goes. Lets see how long the resolved issue lasts. :( :( :mad:

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The server status page has been updated.

What a joke!!! :mad:

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They have now announced more email problems. Ohh the pain of it all. Ohh and the joy of not teching email for a few hours :)

Re: Email server
 

Mr Moony-are you not ashamed to work for a company as downright incompetent as this?

They are way beyond a joke now, if I had the time, I would trawl back through their server status page just to see how many times email had been on there (that's on top of the times that there was a problem but they never bothered to put anything up about it) :dozey:

Re: Email server
 

I use ntlworld email and do have niggles with it but not enough to justify stress.

It seems a lot of you are experiencing problems that are causing a fair bit of stress. If that was me I'd be on the phone to CS saying that I have had no of little access to email and I want a refund - its been a recurrent fault and is not acceptable.

I'm sure after £x thousands they would decide to get it sorted once and for all. The servers are clearly running at capicity.

Does anyone know how much hardware is needed to run x amount of email accounts as a rule of thumb?

Re: Email server
 

What did Azaid actuall say to you about email when you had meetings with him?

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No. but always dissapointed that some1 who has been my site admin for over 6 months still cant spell my name. (thats including .com and .co.uk - if you are that neil....even if your not)

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Apparently someone in Accounts wanted to do some proper sums so used the calculator thats in the corner, unfortunately this is also used for the email server so no wonder it was slow...

Re: Email server
 

My bad, spelling corrected (Yes I am the same Neil)

I can't believe you're not ashamed/embarassed to work for an ISP that can't even supply a reliable email service tho? :erm:

Re: Email server
 

Well its the first time ive seen the boards flash with the email servers down in well over a month. Its getting better. I work for them at the end of the day and il still do my best to help our customers. Crummie mail servers or not.

Re: Email server
 

Aaaah-that's ok then. ;)

It is??? :eek:

Fair play to you Mr M, can't fault you for that. :tu:

Re: Email server
 

To save you the trouble Neil I have done a rough count back over the past year and problems with e-mail showing on server status page occured 56 times not counting the three times so far this year.
Of course what that does not tell us is how long it took to be fixed each time.
Quite often it would show up again very shortly after it was "fixed".
As you so rightly say Neil this does not account for the times e-mail failed but was never flagged up on the status page.
So if you divide the figure up it would mean that e-mail failed once every week for last year.
I appreciate of course that some months were worse than others but it did fail every month in 2003.
If NTL think that is a good service then heaven help us if ever it was to get bad.

Re: Email server
 

So...

56 divided by 52 (weeks in a year) equates to 1.07 (roughly! :D ), so by my reckoning ntl's email service failed once per week on average last year (at least) :rolleyes:

What an absolute disgrace. :2up:

Re: Email server
 

Glad you found the info useful Neil.
I think it can only be called damn disgusting and about time they did something to fix it properly.
Talk about "what a way to run a company".
I sometimes think it was a shame they did not get made bankrupt last year.
At least we then would have been forced to take action to change supplier.
Mind you saying that I am glad for the employees that did not happen as I know what it is like to lose a job after 30 years with the same company but that is another story.

Re: Email server
 

I've been at my dad's sorting his pc out all day today. (his emails are also still intermittent at best)

He found out my old Amiga 1200 and BBC 'B' micro's for me - But as I don't need them NTL can have them - I'm sure they'd do a better job than what they are using at the moment

Re: Email server
 

Wonder if NTL have ever heard of 'supply and demand'??

Ok they supply the service but they can't cope with the demand ie bad email servers, constant DNS outages, terrible customer service...what else?

They basically can't handle and run a smooth service.....still puzzles me how they won ISP of the year!!!

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:rofl:

Yea, supply remains constant... demand increases > therfore cost of supply increases due to the increase in demand. harrrrr

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haven't been able to receive mail since lunch time today here in Belfast. Mail washer says pop.ntlworld doesn't exist? Can't get on to hotmail either. Also having to surf through proxy server.........gggrrrrrrrrr!

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Latest server status:

Resolved?? Still can't receive my email and now have 96 emails waiting....probably 10 of them are not spam!!

Whats going on???

This is the error message I get:

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Oh well, I seem to be immune - I just fired up my Outlook and it downloaded all my NTL mail inside 20 seconds. :cool:

Are different accounts on different servers ?

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Someone must have slipped the hamster some extra sunflower seeds :D

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Well at least I can get my emails now, straight away, or near enough. Much better than the last few days. how long before it goes again. :( :)

Re: Email server
 

Well after having problems getting my mail...always stuck on receiving 2 of whatever, I have now got another email address setup via Ntl and guess what? No problems!!

Goes thru the receiving email process with no problems.....wonder why my now old email address won't work???

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Mailwasher is whizzing thru my accounts this morning - faster than in months - thanks guys :)

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I know people can have different experiences with the NTLWorld mail service but frankly, for the whole week it's been ntlhellworld for us. Surely, NTLworld people can get this sorted out once and for all. Constant failure to receive and send mail is unacceptable and it's time the company did something to substantially improve the service. I suppose it won't be long before NTLWorld will want more money for this pathetic service.

It seems to me someone should be fired.

:mad:

Re: Email server
 

ok a month or so ago for months the problem was repeatedly not been able to authenticate to the server, now that problem has gone for me but instead I am getting serious email lag.

Email sent to me is normally lagged 1-5 hours, email I send is normally lagged 3-7 days. This is getting beyond the joke now.

Re: Email server
 

Mines a bit on and off atm :(

Re: Email server
 

I suppose we'll all have to bear in mind that as nobody (or only the *very* lucky) have been able to actually access their email for the last couple of days, there will, without doubt, be a humongous backlog of email sat around waiting to be delivered.

Of course, this is going to put even more load on the already struggling servers.

In addition, if mail sent to your "@ntlworld.com" account has been "bounced" (i.e. declined by the server due to unavailability, time-outs, what have you) then that mail (depending on the policy of the sending server...) may attempt to retry its delivery also....putting further load on the servers!

If it's true as I believe that the mail has been down for nearly a full day, then we're all going to have some lag until the outstanding mail queues have been cleared (this depends on how many servers they have and how they are configured).

I know we'd all like to call for the head of whoever runs NTL's mail servers, but to be honest, (and I know 'cause I design these sorts of things for a living!) that you can only guess at your peak throughput of mail traffic, until you've seen your domain in use. There are few magic "rules of thumb" for mail servers - mostly, it's a case of experience telling you much server capacity to deploy for a given number of users. You can't calculate for an unknown amount of mail - you just don't know how much mail you'll get until you put your domain out there - and don't even broach the subject of NTL and spam!

While the NTL techies may be monitoring the servers devoutly, if they have no funds to upgrade or add new servers, then we're all going to suffer in the short term!

So yes, we can cuss NTL and demand action, but unless Roman Abramovich decides to give up on Chelsea and buy NTL, I think our best bet is to bear with it until they deploy the "new" mail service - I would hope in the light of all the preceding problems, they do this sooner rather than later!

</sermon>

;-)

Re: Email server
 

Well NTL should have thought of these things beforehand.

The more people that sign up for the service, which is what they want potential customers to do, then the powers to be should with common sense think "hold on, we got more customers so we better upgrade/add new servers to cope with the demand."

Re: Email server
 

my thoughts exactly

out of interest I sent an email to myself from my ntlworld account and what a surprise I never got it.

Re: Email server
 

Is anyone else still having problems with their email?
I still haven't been able to download anything since Friday Morning. It just get's stuck on Receiving: Message 1 of 20 but it never manages to download anything.

Re: Email server
 

Hi tinsnail,

Firstly welcome to nthelworld.co.uk

Have you tried accessing via webmail ????

Also if you have a firewall then try turning it off.

Have you tried to telnet it as they may be an offending mail blocking your download etc.

To telnet it try the following -

To telnet the mail server:
Start>Run
"telnet pop.ntlworld.com 110"
+OK InterMail POP3 server ready.
(type) user user.name
+OK please send PASS command
(type) pass password
+OK user.name is welcome here

this logs you into the pop server.

Try that and report back.

:)

Re: Email server
 

Hi,
I have no firewall, and i tried telnet and it seemed to log me in correctly. Don;t know if i was supposed to do something after that though. webmail works ok (although it's very slow).
I deleted all the spam type messages with webmail, and still nothing. just the same as above. It says it is receiving: message 1 of 20 and just sits there doing nothing. I know it's not downloading anything cos i can check my dialup status.
I am using Mozilla as my mail program btw.

thanks
Rob

Re: Email server
 

Strange though if you have deleted them from webmail.

When you telnet etc.

What happens when you after loggin on with username and pass etc what happens when you type list ??

Does this show a list of messages and if it does have you tried deleting the offending mail if there is from the telnet session.

To do this you will need to identify the mail and type DELE 1 or whichever number corresponds.

Then type quit to close the telnet connection.

I myself am not to familiar with Mozilla but stick around and someone on here will be although like other mail clients have you tried deleting the account from Mozilla and recreating this.

Maybe worth changing the pop and smtp settings to

Instead of pop.ntlworld.com try 62.253.162.50 and smtp.ntlworld.com try 62.253.162.40

Like I say someone who is more familiar with Mozilla may have some further ideas.

:)

Re: Email server
 

It's working again now.
I didn't do anything so i'm sure it was just typical ntHELL.
I've now changed my email setup so now i download direct from my email server without getting them forwarded through my ntl address first, so hopefully i won't get this trouble anymore.

thanks for the advice.

Re: Email server
 

Glad to hear it is sorted.

Lets hope it dont happen again.

:D

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Fat chance



It already has! :rofl:

Re: Email server
 

Yep, same here in Manchester (Baguley Server). The server info status reports says the e-mail problem is resolved but I can't access my e-mail directly or via the ntlworld website.

Anyone else in Manchester or beyond having e-mail problems?

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I'm getting the password problem again in Nottingham.....

I think I might get some more email elsewhere if it carries on like this!

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Guess what :rolleyes:

Yeah whatever, we've heard it all before. :zzz:


You can say that again! :D :angel:

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This is getting beyond a joke!!!!!!!!!!!

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You're absolutely right. Do what I've done..sign up for a free Yahoo account and when NTL is down you can still e-mail to those who have a backup e-mail address..unless of course Yahoo goes down!! ;)

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E-mail is now back on here in damp and dismal Manchester. ;)

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If it is supposed to be fixed how come two of my accounts I cannot access even tried webmail.
I really do wonder how much longer I will put up with the crap service NTL provide.

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vote with you wallet and feet :D

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And dynamite if you have access to it :D