Ntl:Home win award
 

I know this will probably get shot down in flames but in case you were not aware I would just like to point out that Ntl has been voted best Broadband provider by www.digitalspy.co.uk for the 3rd year in a row.

http://www.digitalspy.co.uk/article/ds12903.html

Re: Ntl:Home win award
 

It won't be shot down by me, I have no complaints.

Re: Ntl:Home win award
 

The larger company will always win that type of vote on numbers, over a small company. The larger 3,000,000 company with only 28% satisfied will still beat the small 750,000 company with 100% satisfaction (the true better company).

(840,000 votes for the large company, 750,000 for the small)

There you go. ;) NTL are rubbish. :D

Re: Ntl:Home win award
 

However you look at it, NTL won :)

Re: Ntl:Home win award
 

so run a poll and see if any users voted for them, I didn't

Re: Ntl:Home win award
 

That's quite true.

Re: Ntl:Home win award
 

Yes, but the DS vote was a simple vote by each member on who was best, not on customer satisfaction with each ISP.

It is probably likely that the majority of DS members use NTL so that would give them an advantage if the members using NTL voted for NTL.

Re: Ntl:Home win award
 

If its just a simple vote count, then how can this possibly be noteworthy - if it doesnt take into effect customer opinions, whats the point ?

As I'd guess is the case with the majority of broadband subscribers, I've only ever had my BB though 1 company (NTL !) - how could I possibly say that NTL is better than X.

Not that I'm saying they shouldnt've won it - I've not had any major problems since I got it in well over a year ago. :)

Re: Ntl:Home win award
 

Lets be fair here, it doesn't matter if every reader was an NTL user, if they werent happy with the service they would vote for someone else or not vote at all.

Re: Ntl:Home win award
 

will people stop trying to pick holes in NTL's products, there broadband service is a key core of there business as a money earner for them, they are doing something right, if they are attracting thousands of new customers on a regular basis which they are

me personally have had no major problems with my broadband service since i had it installed a couple of years ago

it seems its the only product for which they are good at providing........

Re: Ntl:Home win award
 

lets be honest statistics a re a complete waste of time as are online polls - 30% of americans know that :D

Re: Ntl:Home win award
 

I have to agree with kronas here - I find very few problems with NTL BB myself - I know that as members of this forum (and other similar ones previousely ;) ) we tend to have a worse outlook on the product, after all, we mainly see the problems, rather than the good bits.

I have friends/co-workers who have other BB suppliers, and they seem to have as many, if not more, issues as I see on this forum. I know at least a dozen of them who would love to switch to NTL, but cannot (for geographical reasons or corporate policy reasons).


As always - this is my 2c, feel free to ignore/disagree :angel:

Re: Ntl:Home win award
 

BT are far bigger than NTL, although I can't remember how many subscribers Openworld has.


I have been with NTL/Cable & Wireless since about 1998 and I have had only one problem that was not sorted out quickly, so I am perfectly happy.

Re: Ntl:Home win award
 

I think this is fairly common .... Most of NTL's users are perfectly happy with the services that they receive.

The problems start when there is something out of the ordinary that goes wrong. NTL, like others of the same ilk, struggle to satisfy the customer.

Also over the last few years, with all the redundancies in the Telecoms sector, a lot of experience and a great number of skills have been lost.

Re: Ntl:Home win award
 

I agree, broadband is still relatively new and people are still ignorant of what it is capable off. People are happy as long it works and when it stops they probably think it's their fault, wait a day and find it working again. Unless people have been between BB services (at this early stage is unlikely) they can't really compare experiences with each company and probably dismiss NTLs faults as standard problems.

Re: Ntl:Home win award
 

i think they have about half the number of BB subscribers that ntl have

Re: Ntl:Home win award
 

Let's face it, the award is meaningless on just straight numerical grounds between large and small company users.

The large company of 3,000,000 only needs 26% of them voting, to beat the small company of 750,000. The small company cannot get more than the large, even with it's 100% votes.

Though it is obvious that the small company with 100% voting for it, is better than the large company with only 26% voting for it.

The straight numerical vote gives a completely distorted incorrect win to the large company.

It is exactly the same with ntl's 'best dial-up award', it is invalid.

You can even reverse the question, and the large company will win again.
Question - which company is the worst.
The large 3,000,000 company above gets 74%, the small 750,000 company gets 0%.

The large company of 3,000,000 (ntl) win, at being the worst company. ;)

Re: Ntl:Home win award
 

it reminds me of those cat food adverts - the one where they claimed "8 out of 10 cats prefer wiskas" - this slogan had to be changed when they found that the people who were surveyed were only people that had actually purchased wiskas! ie. they cleverly asked their clipboard people to only interview people who were walking out of the supermarket with wiskas in their trolley!

so the slogan was changed to "8 out of 10 cat owners who expressed a preference said their cats prefered it".


so your Broadband survey is probably meaningless unless you survey only people who have experienced at least more than 1 broadband supplier - otherwise they are voting for NTL or whoever because they are happy with it rather than because it is the best they have experienced.

Re: Ntl:Home win award
 

We don't know if the votes were weighted, and whether subscriber numbers were taken into account. However, there is the possibility that people do actually like the ntl: service. I've only ever had one outage in all the time I've been with them.

Re: Ntl:Home win award
 

Well, I don't know how accurate the Digital Spy results are, but the table of complaints that OFCOM (or Oftel as they used to be) published should be an accurate indicator. They published a table of the most complained about ISP for broadband and, you guessed it, it was BT. NTL were merely average.

http://forum.nthellworld.co.uk/showt...ighlight=ofcom

Re: Ntl:Home win award
 

The only way to get a fair result from this is to get one user in every area of the country to try all the internet providers in that area and rate them by pionts. This wont even work as not all isp services are available in all areas. Rodd is 100% correct - these results are totaly useless.

If I held a poll entitled " do you like beer " and stopped 1000 people outside a pub asking them to vote I am not going to get a high number of NO replies am I ??????

A waste of time and money !!!

Re: Ntl:Home win award
 

www.adslguide.org do a monthly report on feedback from customers of various suppliers - NTL dont top the list but then NTL customers wouldnt be attracted to an ADSL site!

Re: Ntl:Home win award
 

ok so far in this thread, i have seen people that cannot accept the fact, that NTL can get it right, why is it so hard to realise there broadband product, is superior to telewests this is not about CS its about the service itself :rolleyes:

Re: Ntl:Home win award
 

That would seem to fit in with BT being bigger than ntl, as you said, - quote BT are far bigger than NTL, although I can't remember how many subscribers Openworld has. end-quote. So I guess BT would have more complaints.

The numerous other smaller excellent ADSL companies offering BB (and so easy to switch to), are merely using BT lines, and are not BT BB itself, so the focus is more than just between BT and ntl. :)

Re: Ntl:Home win award
 

I havent seen that. All I've seen is people pointing out that the result is flawed.

how can this indicate that NTL are better than broadband? - unless of course all who voted have experienced both services. how can this indicate that NTL have a better product than Telewest?

You'll be telling me next you prefer Coke even though you've never tasted Pepsi?

Re: Ntl:Home win award
 

i agree it could be flawed, but there is an echo of 'it cant be true because its NTL'

if it was telewest or BT winning the vote, im sure many would be singing the praises of those compaines, and saying 'NTL should take note' :rolleyes:


people who are on NTL know what to expect from the broadband service reliabilty and speed, ok maybe everyone is not bothered with the last one, but the overall quality of the service is what its about here in the poll or have i missed something ?

for the person who repped me that i have 'no facts' check this thread quite a few on here are happy with NTL on the whole

http://forum.nthellworld.co.uk/showthread.php?t=5324

Re: Ntl:Home win award
 

Actually, looking at the original BBC article, I found

The article is at http://news.bbc.co.uk/1/hi/business/3284529.stm

So, BT got more complaints per 1000 customers than NTL (thereby nullifying any size difference). Having said that, the article doesn't mention other ADSL suppliers, any of which could be better or worse than NTL.

Re: Ntl:Home win award
 

OMG people are arguing over some little survey's results. You really should find something better to do with your time people!

Re: Ntl:Home win award
 

I've never actually thought of taking my complaints to Oftel, maybe we should be directing all our complaints to them, as well as to here. It's like the crime figures, only the ones that get reported, get quoted.

A direct comparison of speed, reliability and service, could be a better indicator? Note the last low reliability and service reading of ntl. They are getting worse.
http://www.adslguide.org.uk/isps/com...action=Compare
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Quite so, there are better things to do.

The poster suggested that the results would be shot down.

We obliged. ;)