ISPs rapped over 'misleading' 8Meg claims
 

I saw this in Computer Shopper (http://www.computershopper.co.uk/?ne...y.php?id=94041):

Those ADSL ads have always irritated me. Well done NTL!

Re: ISPs rapped over 'misleading' 8Meg claims
 

about time too :)

Re: ISPs rapped over 'misleading' 8Meg claims
 

Sky'll be getting a slap on the wrist too then with their claims of 16 Meg.

Re: ISPs rapped over 'misleading' 8Meg claims
 

(waits for james henry to appear...)

Re: ISPs rapped over 'misleading' 8Meg claims
 

Who? Do you mean the Irish classical scholar (http://en.wikipedia.org/wiki/James_Henry_%28poet%29)? But he died 130 years ago!

Are you suggesting that someone on this forum has links with the afterlife...?

Re: ISPs rapped over 'misleading' 8Meg claims
 

I think that claim is probably even more misleading, as I'm guessing there are a lot more people on a BT 8meg enabled exchange than on a Sky/Easynet unbundled exchange.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Don't even go there on the unbundling/advertising stuff. I know several people who have said they switched their phone to CPW after being assured they'd get the free broadband only to be told later on that it wasn't available because they were in an unbundled area :mad:

Re: ISPs rapped over 'misleading' 8Meg claims
 

this is long overdue and I reckon ntl targeted bulldog since they are a weak target and it sets a precedent for all adsl providers. Their was a real danger of when BT rolled outadsl2+ on their platform that we would see advertised 24mbit speeds with people on poorest lines getting under 1mbit.

The 2 key problems with way adsl1 is sold.

1 - it only gives a max of 7.15mbit "including" tcp overheads.
2 - its dependent on line conditions, the article got BT of lightly they using 3.8km as a figure for 8mbit boundary when in truth its much lower meaning a much higher % then 35% cant get the max speeds. When they say live from exchange one would assume straight distance which makes it even worse here is a example my line.

Straight line distance 1.65km
Real line distance 2.96km
Achievable stable synch rate 4mbit.
Line attenuation 50

The reason for this is my line clearly has some poor quality cabling or joints somewhere pushing the attenuation up which BT still wont look into since they base all their diagnosis on the attenuation figure over everything else, if someone had a attenuation of 40 on a 500m line BT would probably assume the line is long and thats the reason rather then investigating it. Also my real line distance is considerably over the straight distance.

I would expect many more lines are like mine and I think its a lot more then 35% and I would say more then 50% that cant get full synchs and stable.

Re: ISPs rapped over 'misleading' 8Meg claims
 

UPTO...meg ive herd that one before, but not after 5pm lol
NTL guilty of same thing

Re: ISPs rapped over 'misleading' 8Meg claims
 

Cant think of any isps that havent been upto something "naughty" at some point, its about time the worst were brought into line. ;)

Re: ISPs rapped over 'misleading' 8Meg claims
 

wyngriff yeah but the difference is most ntl customers can get full speed at some point during the day, for adsl customers many can never hit full speed due to the line not been capable and 8mbit is impossible to reach.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Well TalkTalk, is now giving customers the ability to opt-out of their 18 month contract if customers are unhappy.

People hear 'Free Broadband up to 8MB' on telly. People don't really get it. It means 'Broadband is free with a particular telephone package which we offer, but we cannot garuntee you an 8MB connection nor 128K connection if you live a distance from the telephone exchange. And sometimes if too many people are using the service, we cannot garuntee a service at all. Sorry.

And customers up until recently had to put up with the above policy.

Re: ISPs rapped over 'misleading' 8Meg claims
 

I get full speed from ntl nearly all of the time . Im on 10 meg , have had dns probs though :)

Re: ISPs rapped over 'misleading' 8Meg claims
 

Yeah well you are using cable internet which is more reliable and NTL,Telewest and White Cable are able to offer you what they promise. I think BT's network and ADSL services are quite flawed and would avoid as much as possible.

I think Cable and Wireless offers ADSL internet services over its Mercury/Energis telephone network to its business customers, that might be much better than what BT offers.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Well Cable and Wireless did own Bulldog [now Pipex] and i must admit to getting 8 meg every day through their adsl.
The service however is terrible, customer service is non existent, and loss of phone and BB were frequent.
Basically it was crap. ;)

Re: ISPs rapped over 'misleading' 8Meg claims
 

Rone so you got 960kB/sec ? For that I believe you would need something like a 8800kbit synch.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Where was 960kbps mentioned?

Re: ISPs rapped over 'misleading' 8Meg claims
 

Well Cable and Wireless just owned the Bulldog company, Bulldog was like that before Cable and Wireless took over the company in 2004 and was like that throughout Cable and Wireless' ownership and will always be like that!

Cable and Wireless now only provide the infrastructure for Bulldog and all the problems which customers experience is down to poor management which took hold of Bulldog in 2001, Cable and Wireless should have got shut of the poor management.

With regards to the loss of service, this was partly to do with BT as employees of BT Openreach made many errors whilst carrying out work for Bulldog and other companies such as TalkTalk and NTL.

Currently, Bulldog Communications is owned by Pipex and customers are still experiencing the same problems, the company owes many customers hundreds of pounds.

In my previous post, I mentioned ADSL services from Cable and Wireless. Cable and Wireless have its own telecoms infrastructure just like BT and NTL and used to be called Mercury, they recently aquired Energis making it even bigger. The network is completely independent of BT and it provides many corporations and some SME's ADSL internet services. Since the network is quite advanced and not as old as BT's I thought that maybe its more reliable and efficient. Maybe Cable and Wireless could expand its network to residential areas and offer telephone and ADSL TV and Internet services. Or they could just simply take over NTL-Telewest and Wight Cable as well as Virgin Mobile.

Previously Cable and Wireless owned some franchises which NTL now owns, back then the market was quite small and a loss, but now it seems more profitable and they would even gain some more business customers along in the process.

Re: ISPs rapped over 'misleading' 8Meg claims
 

960kbps wasnt mentioned since you are writing 960kbit/sec.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Well thats me lost.

My point was the reliability\speed of connection was good , when it was connected. ;)
They advertise upto 8 meg and it pretty well was, nearer 8 than say 7.
And thats the only good thing there was , that and the price was'nt extortionate, £30pm for 8 meg and phone line rental.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Pedantic git.

So, where was 960kBps mentioned?

Re: ISPs rapped over 'misleading' 8Meg claims
 

Rone said 8mbit 960kB is 8mbit.

I suspect Rone actually got nearer 840kB.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Ok, but i still can't see that post for some reason, was it edited out?

Re: ISPs rapped over 'misleading' 8Meg claims
 

Ah sorry i see what your saying. :)

I should have said 8meg not 8mb.

Re: ISPs rapped over 'misleading' 8Meg claims
 

Rone I know what you meant, you meant you was seeing max speeds, I was probably confusing everyone when I was pointing out 8meg on adsl isnt actually 8mbit and every single adsl1 provider is guilty of this.