Remote control problem
 

My remote control is faulty and after phoning ntl they want me to pay £15 to replace it. Do anybody know how to get a free one of them?

Thanks in advance.

Re: Remote control problem
 

Hi they shouldonly charge you if it is faulty:tu: They will send you a new one and you send the old one back

Re: Remote control problem
 

Thats correct Ned,as long as you send the old 1 back and it has not been eaten by the dog or ran over by a steam roller it will get replaced free of charge.

Re: Remote control problem
 

'ned' is usually correct for our area, people like him are rare & I, for one, have nothing but praise for his approach to his job.

I've been trying a Tevion remote that allegedly 'learns' ntl remote commands, but it was only £5 and is a bit 'intermittent'

Re: Remote control problem
 

Thaks Homealone. Make sure you tell them what colour the remote is blue for langley blac for bromleyWe get called out a lot when they send the wrong remote out :tu: ;)

Re: Remote control problem
 

Nedkelly, if the remote is faulty but unmarked I can send it back and get a free one? What phone number should I use?

Re: Remote control problem
 

Hi cusomer serices will be able to sort this out for you:)

Re: Remote control problem
 

Sorry to trouble you again Ned but my wife phoned yesterday and they tried to charge her £15 to replace it! What should I ask them/say??

Re: Remote control problem
 

just tell them that it was working fine, then it stopped working, it hasnt been dropped, attacked by a dog etc youve tried replacing the batteries but still no joy, and they should send one out FOC.
can i ask what area your from?

Re: Remote control problem
 

I'm from Swansea. Does this make a difference?

Re: Remote control problem
 

I thought NTL had stopped sending free remotes out now!?

Re: Remote control problem
 

nah they still send em out FOC, i'll find out today if i can send one out to you, im from swansea myself so wouldnt be able to bring up your account, but im pretty sure the new form we have to fill in for keyboard and remote ordering can be done without an account number, ill check today though

Re: Remote control problem
 

Thanks mate, there will be a pint in it for you;)

Re: Remote control problem
 

If you were able to help here, I'd be grateful if you could do the same for me. My remote went mad a couple of days ago, & I'd like to avoid having to speak to customer services (shudder) if possible....& avoid having to pay as well :)

Re: Remote control problem
 

I am afraid you willhave to call cust serv .As i said before there is no charge for the remote if it is faulty .Customer serv and faults are the only people to send them out:) Unless you see a tech in the street he might give you one depending on his stock

Re: Remote control problem
 

Cheers - there seem to be ntl vans on our street on a regular basis. Maybe I'll have a word ;)

Re: Remote control problem
 

Just bought my replacement on eBay for £3.20, saving having to send back the old one, and hanging on the phone with customer service.

Regards,
Ian Tresman

Re: Remote control problem
 

You can also buy brand new ones from NTL online for only £9.99:
http://www.ntlshop.ntlworld.com/webs...ionSelected=34

Re: Remote control problem
 

I never knew NTL even had a shop!!
Hmm, overall they don't even seem too badly priced!! Do they just add the charge onto your bill? ;)

Re: Remote control problem
 

A while ago, a friend of mine asked me if I could fix his TV remote for him... I asked him what was wrong with it, and he replied "I hit it with a baseball bat" :shocked: The thing was in two pieces lol.

Re: Remote control problem
 

Have you seen their delivery charges? The cheapest is the next day delivery at £6.50.

Re: Remote control problem
 

I know that sometimes it's not actually the remote that stops working but the IR (IRDA) receiver on the box. You can check to see if the original is working by placing it in front of a digital camera (even the one on your mobile phone) and pressing the buttons... if you do not see any white lights through the screen of your camera it means that the remote is broken (to make sure please replace batteries) however if it does give you the white lights it means that the IR receiver of the box is broken, I guess they will replace the box free of charge... I have to mention that I have not got much info about exchanging these things as I live in Holland, however I believe that for each and every single device there is a two year garantee period....you might want to remind the manufacturer

good luck!

Ps if it turns out to be the remote and they will not send you a new unit unless you pay 15. you might want to start looking at a universal remote..