STB died on me
 

I'm Hoping someone is still awake who's able to help me.

My STB is showing 8888 and the 3 LEDS are lit. nothing works ie rebooting, switching off for a while then rebooting, doesnt receive signal from remote. The STB is a pace. Am I able to sort it or am I stuffed. Would appreciate any help. Thanks

Re: STB died on me
 

Nothing you can do!

I bet it's a pace... ;)

Call NTL in the morning! :)

Re: STB died on me
 

thanks guys. I was getting that impression from other posts. Now I will have to wait days to work out a time that I can be at home to receive a new box ( preferably not a recon ) oh woe is me I will have to talk to the wife now and read books lol

---------- Post added at 23:09 ---------- Previous post was at 22:58 ----------

A post seems to have dropped from the thread with the number to call faults. does anyone else know it please. Ta

Re: STB died on me
 

8888 on stb box will need to be replaced :mad:

Re: STB died on me
 

well eventually got through to faults. Imagine having to pay to stay on hold for 20 mins to report a fault of one of their services. Anyways got an engineer coming out on Wednesday, we will wait and see. Now to wrangle the time off work. Groan

Re: STB died on me
 

should have called to cancel your services!

Re: STB died on me
 

Well the engineer came out this morning about 9. I now have a nice new samsung box and all channels seem to be there. success (so far) woo hoo Long may it last LOL

Re: STB died on me
 

And you got a day off work as well....result :)

Re: STB died on me
 

My Pace box has done a similar thing, although I get a variety of displays. Most of the time it looks like fractured numbers and one of the indicator lights is on - don't know which one as I haven't seen any of them on before.

The system has only been installed for just over three weeks, previously had NTL at another address for over five years with no real problems. Strange thing about this box (which was changed when I moved) is that when it boots up, after displaying 'PACE' it then says 'NLT' instead of 'NTL' !

Is it a dead box, or can it be revived in any way?

Re: STB died on me
 

Its a dead box a phone call to ntl is going to be needed to get the box replaced;)

Re: STB died on me
 

Spent 30 mins holding on phone on Sat pm only to be told that my new address hadn't been registered on the system, so if they send an engineer he will go to my old house!! That's odd because when I notified them of the address change they sent the installation crew to my new house the day before I moved in!!
Apparently it can take several days to type in a new address, I gave them the info on Thursday and it hadn't been done by Saturday so I need to check again later. Is the Samsung box better than Pace? ie should I ask for one?

Re: STB died on me
 

Yes they are but there is no guarantee you will get one it depends what is on the van :)

Re: STB died on me
 

If the box was showing nit(not nlt)then this means something totally different and isnt intended to be ntl.(network information table i think).:confused:

Re: STB died on me
 

Don't know if my new Samsung box has died, but it's certainly not very well. Premature senile dementure, I suspect.

Symptoms of this include regularly freezing - as in not accepting commands from the remote, then belatedly "remembering" those commands and implementing them when I least expect it.

Tasks like changing channels etc have therefore become a bit of a lottery. Apart from anything else, you might eventually get it to switch to the channel you require, but a few moments later it'll choose a different channel seemingly of its own peculiar preference. Then it might display the miniguide, the information panel, or perhaps even switch to interactive.

I've tried using the originally supplied remote, a meticulously-programmed one-for-all-six and the combined ntl keypad and remote. Same problem occurs with all three.

Cust Servs seem intent on sending me a NEW remote which, at a guess, is probably among the least of my problems. Surely this must be a dodgy box, mustn't it? Anyone else suffered this or, even better, got a solution?

PS: Not trying to hijack this thread, just keen to avoid uneccessary new ones.

Re: STB died on me
 

Oh, and by the way . . . yes, I have checked and changed all the batteries!

Re: STB died on me
 

Hi marko press page up page down then the blue button on the first page do you have any errors in the pre and post error bit .Also what is the snr value.last of all on the 3rd page what is the return path value saying.;)

Re: STB died on me
 

Thanks Nedkelly. Pre and post errors both show 0 per 0.5s, which sounds promising! SNR is 21.3dB. Doesn't seem to be an entry marked Return Path, but Return Power is 41dBmV.

One thing I have noticed on further investigation is that holding down the button on the remote slightly longer will sometimes convince the box to accept the command. Don't know what that's about either! ;)

Re: STB died on me
 

Do you have a 2100 or 2110 samsung it could be a level poblem looking at the snr but you can only use that as a guide .my 2100 is messing around at the mo but my pace and 2110 are ok :) My plasma tv also affects my ntl remote

Re: STB died on me
 

I've got a 2110. Had a tecchie round last Saturday to check why the box kept changing channels on its own. He couldn't provide a proper explanation, but said the signal was too high and adjusted the level down. Since then, the box has been freezing even more - unless I'm imagining it. Cust Servs tried adjusting things from their end during the week, with no effect. Hence the new remote gambit, I suppose. Can't imagine what difference that'll make - and, frankly, hope it DOESN'T work as I don't much fancy re-programming my OFA6 . . again. :(

Re: STB died on me
 

marko:
It sounds to me like the box is picking up IR interference, which stops it from seeing commands from the remote properly. There are lots of possible sources: plasma or LCD TVs, fluorescent or energy-saving bulbs, direct sunlight, PCs with IrDA ports enabled... If you've got any of these, try rearranging your kit to make the problem go away. Be aware the interference can bounce off the opposite wall (common with wall-mounted plasma TVs). Adjusting the backlight on a LCD TV may help.

You may need to make a cardboard shield to cure the problem.

Re: STB died on me
 

Our box as just done the same. After the TV freezing unplugged it at the back and I got the dreaded 8888. I've phoned NTL and they say it is a fault from the box. Engineer won't be with us until Monday between 12pm and 6pm. (lucky I'm off work- Unlucky I now have to stay in)
This will be the 4th box we've had off them for 7 years. This time I'm going to make sure we get a new one and not a recon one.
I'd bring the freeview box from upstairs but I just can't be bothered lol.

How do you pass the time with only 4 channels available?

I spy with my little eye something begining with N
;)

Re: STB died on me
 

Thanks Spiderplant. Ntl have already asked whether I've got a plasma screen or energy-saving bulb. The answer to both is no. Neither do I have a PC with IrDA port enabled, anything fluorescent, or indeed an LCD set. Quite a lot of direct sunlight, though. I'll try pushing the box back a bit to see if it's better in the shade. But I think this problem is happening at nights too, which raises an obvious doubt. I'll report back!

PS: Don't spose mobile phones could affect the signal, can they?

Re: STB died on me
 

Yes mobile and DECT phone can cause problems with the box .:)

Re: STB died on me
 

OK, it's not the sunlight by the looks of things. Next step is to remove all phones from the room and see if THAT makes any difference! If this wasn't all so inconvenient, it could almost be fun! :)

Re: STB died on me
 

What about any other remote controls which could be sending out signals? I had a Pace DTT box which locked up whenever I used a Yamaha Amp remote.

Re: STB died on me
 

Would it possible for a DECT phone (not the main one) which is positioned directly over the top of my Pace STB, say about two inches from the top of the box with a piece of Ikea wood in between, cause the STB to malfunction and go completely t*ts-up (to the extent where I just have fractured characters on the STB display and cannot get it to do anything)?

The engineer is coming out on Tuesday am and I would like to know if I should move the phone!

Re: STB died on me
 

The DECT phones RF can certainly cause havoc with the STB.
Another alternative could be the box over heating if its in a confined space. However if the DECT handset is that close it sounds like the favourite for the cause.

Re: STB died on me
 

OK, I've moved the phone approx 10 feet away, but the box is still not working. presumably once the damage has been done, it's terminal (assuming that the phone was the culprit)?

Re: STB died on me
 

I wouldn't have thought so. Try power cycling. Off and back on.

Otherwise, how hot is the box?

Re: STB died on me
 

Engineer's been out this morning - took one look at the old box (Pace recon) and said it was knackered. I said that I had heard something about another brand of box, so he went off to his van and returned with a brand new Samsung 2110!

Powered it up, all seems fine, seems to be finding channels. Had to go to work, so will check further this evening. Fingers crossed at the moment!

He didn't seem to think that a DECT phone or anything else would do that amount of damage to the box, so I'll put the phone back where it was on the top shelf of the TV unit.

Re: STB died on me
 

I think it would cause freezing pictures at worst, and thats about it.

Re: STB died on me
 

I'd have thought it would have only caused issues when the phone rang.