Channel ReShuffle
 

Over on Digital Spy a thread has been started about a reshuffle of all the channels happening on September 6th - Link - http://forum.digitalspy.co.uk/board/...d.php?t=452045

Surely this is a wind up, you would think they would have had a high profile campaign to let people know this well in advance, the call centres would go into meltdown if they did this unannounced.

Re: Channel ReShuffle
 

Very unlikely to happen soon.

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how do you know? why not?

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Because I work for ntl. ;)

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Really can't see this happening on that date- as pointed out by the OP a change in channel numbers would be preceded with a high profile campaign, otherwise there would be lots of confused punters.

At the moment TW and the two NTL platforms have different numbers, so i would imagine that any renumbering would be done across all platforms at the same time.

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I hope they don't I have just memorised my favorite channels :(

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It's not too hard though - Sky managed it recently with no real issues. :)

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Something must be happening on the 6th September, I had a letter from Ideal World TV this morning and in it they state their channel no. from that date will be 747

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There is probably just a couple of channels moving.

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I hope it doesn't affect my favourites list. It took me about 2 hours to get that sorted. :shocked:

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http://www.ntlworld.com/microsites/t...hannelnumbers/

The big bang change of channel numbers is 06/09/06...

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Ditto. Bet it does though!

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There's a PDF with all the new channels numbers here: http://www.ntlworld.com/microsites/t...nelnumbers.PDF

Your channel list should reset to numeric order when the numbers change.

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does it happen on both platforms langley and bromly?

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It will, but not at the same time. Langley first, then Bromley. There's also some changes to the Knowsley (ex-Telewest) numbering.

Compare and contrast: http://www.digitalspy.co.uk/displaye...elewestDigital ;)

Re: Channel ReShuffle
 

Your view is right - there really should be a high profile campaign before this happens, and employees, such as the ones that post on here, should really know in advance what is about to happen.

However, this, as with many things, shows that ntl have still not got their act together with respect to customer service. There will be a lot of confused punters, as there appear to be confused employees, and there will be a load of calls about this.

Why is it that time and again, under different sets of management, ntl manage to engenger such confusion? Acting in this way as well reduced the usefulness of sites like this in preparing, albeit a smallish number, of punters for these events.

Re: Channel ReShuffle
 

No wind-up. I received a letter from NTL this morning:

Important service announcement.
Changes to channel numbers.

"At NTL, we're always on the lookout for ways to improve our service. So when customers told us our channel numbers were a little strange, we checked it out. And guess what... they were right."

etc etc etc

www.ntlworld.com/newchannelnumbers


DW

Re: Channel ReShuffle
 

And so it begins... ;)

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Welcome back Quadplay - nice to have you back posting with us again :)

Thanks very much for the confirmation :)

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Hmm. You're not A Vorlon by any chance are you? :angel:

----------
Babylon 5: Season Five

Kosh: And so it begins ....
(Chrysalis, December 2258)

Re: Channel ReShuffle
 

;)

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All staff will be briefed soon. Even monkies. ;)

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The letter I recieved was signed by Steve Stewart, MD Customer Care.
Perhaps some poor soul on the NTL front line should suggest to him that it
would be a good idea to tell THE STAFF about such major changes FIRST.

I've worked in retail all my life, there is nothing worse than the customer being told things before
the staff have been informed and trained. It makes you look and feel a prat. :mad:

DW

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At bloody last!

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LOL, we will probably get told about 4 hours after everyone runs around asking what the hell is going on! :D

I hope the call centers have got plenty of people on OT. (or is the over flow now india?;) )

Re: Channel ReShuffle
 

when is brombley being changed over?what date?

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I noticed a channel called premplus 2 on that list. Does anyone know what this is?

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Apparently it will be during the night of Tuesday 26th and Wednesday 27th September - so exactly one month to wait

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Prem Plus 2 is for when there are two game sshowing the same weekend. Apparently there is some limitation with the Langley software which requires two separate channels :)

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he does now, what needs to be done.

i wish they would make another one or 2 of those, it was the best soap on the box.

hmm, thinking about it , perhaps NTL are Vorlon?. 8)

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Thanks for that info :)

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I am going to have to print off a guide as it seems that most of them have changed.

I just wish they had let us know as it seems some people were told and some like me were not

Re: Channel ReShuffle
 

With the letter I received there was a booklet listing all the changes, hopefully everyone will get both in due course.

DW

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Yep got mine here in Cambridge this morning! :)

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I will keep my fingers crossed :)

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We've not received anything up here in York yet regarding the "Big Bang" changeover of numbers either, but as we're not due to switch across until the end of September I won't be suprised if we don't get the letter and leaflet unit the day before it actually happens.

Its nice to finally see some logic being applied to the numbers and good that ntl: listened to what people had been saying for a long time about the chronic mess the EPG's had got into. The only shame is that we lose the 1, 2, 3 digit numbering that we'd got used to on Bromley side.

Now, all we need is for some of those obvious gaps (Sky Three, Performance, Sky Movies 10) to put in appearences on the EPG on the ntl/cwc side of the network. Wonder how long that'll take?

Re: Channel ReShuffle
 

Hi All,
maybe check before making statements.
George.

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I did. :)

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I must say that I am amazed that ntl ahs placed the adult channels betwene films and sport. Surely they should be at the end of the EPG?

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But if they're near the end, they're also near the beginning - four CH- keypresses gets you from BBC ONE to an adult channel on the current Sky channel plan, or just two on the current ntl numbering!

EDIT: I take that back, forgot about the radio channels being at the end of the Sky layout now.

Re: Channel ReShuffle
 

It is officially happening on the 6th Sept. I have had no letter of anything on my bill about this.

Re: Channel ReShuffle
 

[quote=quadplay]But if they're near the end, they're also near the beginning - four CH- keypresses gets you from BBC ONE to an adult channel on the current Sky channel plan, or just two on the current ntl numbering![quote]

Came across this by accident, did you? :dozey:

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Fnarr! :naughty:

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Letter arrived this morning, printed guide to all channels included.

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I have major issues and resevations of this channel conforming in my region.

1. Grimsby for some reason has always come under nottingham when channel transmition done. So we always seem to get central TV as our main ITv station and our proper ITV Yorkshire 751, its the same with our BBC 1. Now I am not bothered that this happened as I am not particularly fond of look north calender. They treat this area with contempt when reporting news. The problem lies we always had 2 ITV's and 2 BBC's regioned channels to cover the problem. I would like it be kept that way.

2. Grimsby have since the days of diamond always had our very own community channel broadcast Channel 7 which on digital is 925.

So do we assume this will no longer the case after the reshuffle. I am for the need to conform the platforms. However I would say other regions have issues such as ours.

I hope that what I read was roughly what is correct for the main would suffice for many regions with exceptions like us not losing out on channels we always recieved.

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Not quite sure on this one... so pass...

The community channel is 233 on the new listings- so looks like it isn't disappearing, just moving a bit. There is a community channel here as well, currently on channel 511. Never watched it though so no idea what's on.

I don't see anything at all being lost here- it is as far as i can see just a renumbering.

Re: Channel ReShuffle
 

The regional channels (extra BBC/ITV regions, Channel M (Manchester), etc.) will remain. The numbers will change, but they're not listed on that PDF as they'll be different in each area.

You won't lose any channels as a direct result of the renumbering.

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As long as my Tivo gets updated (I know it's up to Tivo to do this), I'll be OK.

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Renumbering?All I've noticed is that they are now all in the correct chronological order..Not sure if it's a boon or not yet.It will reinforce my husband's habit of not learning the channel numbers.He'll just flick up or down instead.:erm:

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It will. I'm making sure of that personally! ;)

*strokes TiVo lovingly*

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Ewwwwwwww! :eeek:

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Well quadplay I'm dissappointed in you. With all that TiVo love I would have thought you'd have convinced ntl to license the TiVo software for their PVR! ;) :p:

A.

Re: Channel ReShuffle
 

thanks quadplay for this reply and same with Chris W.

On Chris W comments I assumed this is the national community channel which currently number 511.

In sense quadlplay has probably hit the nail that these are general line up and there will be variations which will be added to the line up like local channel other area terrestrial channels like we get central & yorkshire.

Maybe in future the might transmit them all then you could watch whichever regional news you want.

Cheers for the reply folks

Re: Channel ReShuffle
 

The alternative BBC1 (for those that have one) will be on 858. Alternative ITVs will be 870 and 871.

Channel M (Manchester only) is 878. Channel 7 (err... Grimsby???) is 879.

Me too! I find that slightly worrying.

I find that VERY worrying. :)

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Well I hope that Guide + on my HDD/DVD-R updates at the same time

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Can anyone from ntl confirm that the change over for Bromley will be at the end of September? If that is the case, why such a large gap between the Langley and Bromley renumbering? Surely, the whole lot can be done on the same day.

Re: Channel ReShuffle
 

Spiderplant, have you ever seen Fight Club? ;)

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Not a happy bunny at all.
I like the channels starting at 1, NOT 101. I know it sounds a tiny gripe, but it p*sses me off that again ntl change something that works.

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101 works as well you know.

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Erm... You're saying having Paramount on 105 and Paramount 2 on 936 works? :erm:

Sorry, I'm being facetious, but seriously having one- and two-digit channel numbers just doesn't make sense on a platform with hundreds of channels.

It works for DTT because there's only a few channels (comparitively) - those over 100 are special channels like Interactive streams and Radio - but cable has over a hundred channels that could fit into 'General Entertainment'.

How do you decide what gets channel 15 and what gets channel 150 without upsetting one of the channel providers? Much better to have 140 and 150 - same number of keypresses then!

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You'll get used to it pretty quick. ;)

Re: Channel ReShuffle
 

thanks spiderplant for the numbers.

I noticed some intriguing gaps in the numbering. Which I would guess some.
Anybody else got some ideas for the gaps

108 BBC 5
113 Living TV 2 + 1
115 could not even hazzard a guess its between 2 & 3 maybe ITV 2 + 1
118 119 suppose could be + 1 for the other itv channels
122 SKY THREE
128 New UK entertainment channel
129 Drama + 1
130 131 New channel maybe with + 1
134 Paramount Comedy 3
136 Sci Fi + 1
139 Bravo 2
141 trouble + 1

Afterwards we get spreads of gaps to suggest space for new channels. With some existing to get + 1.

Certainly some good thought gone into the channel configuration a bit.

Re: Channel ReShuffle
 

I have to wonder: Do channel providers really think that people are that petty that given two channels, one with two digits, one with three, that they would go to the two digit one purely because it's one less keypress?

Re: Channel ReShuffle
 

108- BBD HD
118- ITV HD
141- Trouble
154- Player
204- UKTV History +1
226- UKTV Documentary +1
261- UKTV Food +1
281- Fashion TV
312- Performance
410- Sky Movies 10
726- Toon Disney

I also agree with most of yours mertle.

Re: Channel ReShuffle
 

People aren't petty, it's just easier to remember a 2-digit number than a 3-digit one! And channel providers can be a paranoid lot! ;)

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I think this reshuffling of channels is the most sensible thing NTL have done for years, even if it does mean another 2 hours rearranging my favourites. :)

---------- Post added at 11:19 ---------- Previous post was at 10:57 ----------

A few more....maybe?

147- Zone Reality +1
148- Zone Reality X
149- Zone Thriller
214- Discovery HD
216- Animal Planet +1
232- Nat Geo HD
272- Discovery Realtime +1
276- Discovery Home & Health +1
420- TCM 2
421- True Movies
422- True Movies 2
423- Movies4Men
424- Actionmax
425- Movies 24
705- CN Too
716- Nick Jr 2
729- Disney Cinemagic +1

Are there going to be any prizes awarded for correct predictions ?? :)

Re: Channel ReShuffle
 

never thought about HD channels good pickup on these. I would assume these would be extra charge like sky.

I would assume some space is for the new channel 5 channels FIVE US and FIVE LIFE set for the october release.

http://www.five.tv/aboutfive/press/p...ndfiveuslogos/

Re: Channel ReShuffle
 

so does this reshuffle mean more channels? I bet I'll still be sitting there flicking away going 'there's nothing on telly!?' :rolleyes:

Re: Channel ReShuffle
 

Look on the bright side - there will be more channels with nothing on! ;)

Re: Channel ReShuffle
 

It should be only £10 per month if you have the Family Pack. Base and Select are probably going to be £15 per month for the HD PVR.
At the moment with Telewest you will get free installation of TVDrive when you keep your existing set top box in another room for an additional £5 a month. If you're an existing digital TV customer to swap out your existing standard box for TVDrive a £75 installation fee will apply. I don't know if the same will apply when NTL launch its HD PVR.

Re: Channel ReShuffle
 

Well ITV2 +1 is due to launch later this year, so you should have that one right ;)

Re: Channel ReShuffle
 

I think it makes more sense that the channel numbers are being reshuffled so that both ex NTl and ex Telewest have the same TV platform!!

I know we were told a few weeks ago that some of the Telewest channels were changing to tie in with the NTL reshuffle and got a list of which ones were planned to change - there was also a couple of channels that were on the list that are actually not on the Telewest platform as yet so maybe they are going to be introduced or maybe it was an error...

it would make sense that they would also add the missing channels on each platform aswell, isnt NTL changing what channels are currently available in the 3 TV packages anyways so maybe once thats done and the reshuffle the missing channels will be added :)

Re: Channel ReShuffle
 

The Bromley change is currently planned for the 27th. Several reasons:
- the CR3 rollout in London needs to be completed first (the CR1 favourites system has some odd behaviour when channels are renumbered/renamed).
- it spreads the load on the call centres. Despite the mailshot etc, you can bet plenty will ring up wanting to know where channel xyz has gone.
- it lessens the risk in case it all goes horribly wrong. We've tested the changes extensively, but you can never be certain.
- it's too much work to do both networks in one night.

No. Do I need to?

Re: Channel ReShuffle
 

I think he's implying that the first rule of TiVo ownership is you don't talk about TiVo... ;)

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Thank you for your reply Spiderplant.

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Ah, I see. Well I don't even have one, never mind stroking it.

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Well if Spiderplant says that is what is going to happen and why then that is good enough for me :)

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good that all UK cable customers have the same channel numbers but a right pain in the ass having to rearrange my favs again

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I frequently have trouble working the remote control quickly enough for any channel with a number having more than one digit - so now they all have three I expect to have more trouble. Still, I guess like all these things those of us with older stiffer hands will just have to put up with it.
I too do not look forward to having to start all over again with my favourites.

Re: Channel ReShuffle
 

If ALL channel numbers are three digits, the box will presumably have to wait until you've entered all three, rather than the current timeout.

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Yes -- this for me is THE major advantage of having three-digit channel numbers. But it will require a software update (on Bromley at least) for it to start behaving this way.

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Surely Channel 0 is still there?

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Not according to the guide I got through the door today. Channel 100: On Demand Previews and channel 400: FilmFlex Previews.

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The Bromley non-VoD software (known as BU2) currently has quite a short timeout to make changing to one- and two-digit channels quicker. The Bromley VoD software behaves the same as the Langley software (i.e., longer timeout). I believe the timeout is very long on current Telewest software as they have only ever had three digit channel numbers.
Yes, it will still exist, but only for Near Video on Demand (i.e., Front Row, Special Events and some Adult PPV on Bromley), same as now. It's not listed in the leaflet partly because you don't need to specifically switch to it, the box automatically tunes to what's shown as channel 0 when the programme starts. And partly because it doesn't really exist, it's only an illusion of a channel! ;)

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Oh yeah. Langley have seperate channels for PPV, whereas Bromley have access via the On Demand menu :)

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Channel changes happened - my box was on 722 (Sky Sports 2) : just this minute switched to 512 :)

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Excellent. Let us await the inevitable "all the channel numbers have changed, NTL really suck" threads...

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I'm in Derby - no changes here as of 4.30 am. Am I on a different platform to Nottingham?

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Yes. Expect changes nearer the end of the month.

Re: Channel ReShuffle
 

Quote by Monkey
Very unlikely to happen soon.
Unquote

Quote by Condoleezza
how do you know? why not?
Unquote

Quote by Monkey
Because I work for ntl. ;)
Unquote


Just the sort of answer your given when your ring up - just goes to show, the workers know nothing and talk bull.

Re: Channel ReShuffle
 

Not necessary, Bengie.

On a lighter note, Channel Renumbering has been successfully completed in Langley and all customers who previously had BBC1 on 101 should have the new channel lineup, as shown at http://www.ntlworld.com/newchannelnumbers

If you do not have the new numbers, or your box is exhibiting strange behaviour, please change channels a few times, or failing this reboot it in the first instance.

If your channels appear in a strange order, you will need to reset your Favourites by following these steps:

1. Press TV to bring up the Mini Guide
2. Press Yellow to open the Favourites dialog
3. Press Red to enter Rearrange Channels
4. Press Red again to Restore default channel order (i.e., numerically ordered)
5. Press Select to confirm
6. Press TV to exit the menu and save the new lineup

It is expected that programme data will be slow to load in the Mini Guide and TV Guide for the next few hours, and you may experience a few seconds delay while changing channels. This is due to the amount of new data your STB is having to process at the moment and should settle down.

If the above does not resolve your problem, please call Faults on 0845 454 0000.

Bromley customers, keep watching out for new numbers - they're coming in the next few weeks! :)

Re: Channel ReShuffle
 

Is anybody elst experiencing 'issues' this morning? We've got a Pace box which has gone from slow to practically stationary after the channel reshuffle. The box is very unresponsive when changing channels, sometimes taking 30 seconds to do so! It was fine yesterday, so I'm assuming that the channel renumbering has got something to do with it. A reboot has made no difference.

EDIT:
OK post above answers that question - not there when I started posting. Thanks Quadplay.

Re: Channel ReShuffle
 

My 3 boxes changed this morning, a bit slow but it's there.

Now where are my favourite channels. (Search party on stand-by)

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I'm curious -- what new data is being broadcast, and why?

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Channel renumbering in Glasgow has gone without a hitch. My Samsung box works great, just as fast as it was before. Im well pleased with the new numbers it's much easier to get around than before.. thanks NTL! :)

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It's not so much "new", as changed!

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They will probably look to tweak the SI table playout rates once the system has been proved to be working OK. This will mean looking at how quickly the boxes gather the data, and either slowing down or speeding up the repetition rates.

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I notice no ETV - assume that has been done on purpose until everything settles down?

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Correct

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:tu:

A few people over of DS are reporting ITV1 missing from channel 103. Suggested your steps in post #91 to see if that makes any difference :)