Screw The Payers, Give The Chancers Free Deals!
 

A member of a forum has just posted details of how he is only paying 17.99 for a year for his 10mb broadband.

What did he do?...phone 0800 052 9403 and threaten them that you will leave to Sky BroadBand

And within an hour, 6 more people just posted saying thanks, on how they got great deals, 3 people got the same deal of paying 17.99 for one year for their 10mb BB, and the rest said they got price cuts aswell.

Is it that easy...just phone NTL and make some sorry as excuse and get a massive cut on your bill.

Screw us who have been with them for years!...about time some Managers at NTL got their act together, i know they want to keep customers, but this is ridiculous.

Re: Screw The Payers, Give The Chancers Free Deals!
 

It's been like that for a looong long time, ntl have always been concerned about reducing churn, but it does actually make sense. It can cost more to get a new customer, than keep an existing one. Just think of the installation costs to ntl alone.

The only real issue is how many people phone with no intention of moving. They are playing with fire because if ntl were to call their bluff :erm:

Would be nice to see some genuine offers for long term customers though, without having to resort to underhand methods to save some pennies.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Yes, it is ridiculous. I just hope that when these 'bargain hunters' need a fault resolving, they don't **** and moan about it taking a week to fix. :rolleyes:

Re: Screw The Payers, Give The Chancers Free Deals!
 

What ntl should do is make them sign a new contract for the discounts.

Mobile phone companies do it rigidly, so why can't ntl....? :rolleyes:

Re: Screw The Payers, Give The Chancers Free Deals!
 

Well said. It seems that businesses depend on the "silent majority" to pay disproportionately larger bills. I've been a loyal customer with many firms (car and house insurance, credit card companies, banks, utility companies, etc.) and often leave when they start playing this sort of game. Loyalty counts for nothing.

Re: Screw The Payers, Give The Chancers Free Deals!
 

A couple of them have admitted that on previous times, NTL have just moved them to cancellations, and where about to Cancel them, untill ofcourse they said, they were "thinking" about it.

Still, looks like some of them are scoring this time

---------- Post added at 13:33 ---------- Previous post was at 13:29 ----------

Apparently one of them was given some info by a CS Rep that is not common knowledge

1:
because other companies are offering free wireless modems ntl won't give you a modem/router but if you buy your own-send them the receipt and they'll credit your account.

2:
latest ntl broadband price list they're not telling peeps about unless you threaten to cancel
1mb=9.99
4mb-14.99
10mb=17.99

3:
also they will match all 24/7 call plans for 6 months then allow you to review and upgrade/downgrade eyt every six months

Re: Screw The Payers, Give The Chancers Free Deals!
 

The problems that these con artists are creating is just starting to rear it ugly head. To be able to offer these reduced prices to every con artist that phones up means that NTL has to reduce cost elsewhere. How are they doing that, Simple

They are getting rid of the very people YOU all will need to fix your faults.

I hope you will all be happy when it takes days and days to get anything fixed. :mad:

Re: Screw The Payers, Give The Chancers Free Deals!
 

Sorry, but that is absolute rubbish. ntl supply the modem, you sort your own router out.

Looks about right with what peeps are posting.

Sounds about right too.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Oh well...what can we do

Just wish NTL could do a little more than what they are doing now regarding this

Re: Screw The Payers, Give The Chancers Free Deals!
 

Easy solution:

Their own fault. People see they can pay less and try and make it happen.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Neil, you're Mr Angrys biggest fan when he starts going on about ntl not legally being able to hold anyone to a 12 month contract - what's so different about this? :rolleyes:

Re: Screw The Payers, Give The Chancers Free Deals!
 

I phoned NTL saying i wanted to cancel, paying £25 for 2meg (plus phone calls) was in my opinion to much, I had seen the Talk Talk offer and liked the look of that.

NTL offered me the deal am on now. 10meg (never get that much, 4meg at best ) and TU24. I was happy to stay.

Its not something that was made up just for me.

Somewhere in an NTL office, managers have sat down and put together price plans to match there competitors.

It is not my fault that they have not made this plan visible to everyone who is with NTL. Shame on them.

Re: Screw The Payers, Give The Chancers Free Deals!
 

What they should have done however is match the TT 18 month contract in exchange for your discount.

ntl will never learn.....:rolleyes:

Re: Screw The Payers, Give The Chancers Free Deals!
 

Why are you slagging ntl off for not enforcing another minimum contract, when you're more than happay to big up Mr Angry when he says the contracts aren't enforcable? Are you not being a little bit hypocritical here Neil?

Re: Screw The Payers, Give The Chancers Free Deals!
 

No I'm not, & here's why....

When the terms are fair-IE matching the Talk Talk package as close to like for like as they can, then including Talk Talk's 18month contract is not unreasonable.

ntl's other wooly terms deserve to have the holes exposed as Mr Angry has proved.

Re: Screw The Payers, Give The Chancers Free Deals!
 

I sometimes wonder why you don't just change the forum name back to nthellworld.co.uk or wehatentl.com or better still iloveskyandbt.co.uk:D

Considering this is a cableforum its very very anti cable

Re: Screw The Payers, Give The Chancers Free Deals!
 

Just because it's a cable based forum (something that we chose to offer by the way), it doesn't mean that we have to pander to ntl.

Re: Screw The Payers, Give The Chancers Free Deals!
 

:LOL:

Surly you don't have to knock them in every post you make.

Re: Screw The Payers, Give The Chancers Free Deals!
 

I don't do it in every post I make, & don't call me Shirley.

Re: Screw The Payers, Give The Chancers Free Deals!
 

:D

Re: Screw The Payers, Give The Chancers Free Deals!
 

No, I know it's not unreasonable, but t&cs are t&cs regardless of what package you take from ntl, and you're more than happy to agree with Mr Angry when he says ntl can't hold you to them, so what are ntl supposed to do?!?!?!?! :rolleyes:

You can't have it both ways just to suit your own agenda Neil, ie slag ntl off. You think it's OK to have a new installation on a 12 month contract (at a rough cost to ntl of 250 quid), and then the sub decides to move to another country or whatever 4 months later, and they should be let out of that contract although in that 4 months ntl have only gotten an average of 120 qiud out of their 250 investment. You think ntl are stupid and losing more money by not keeping existing customers tied to new lower priced deals for x amount of months? Good job your vocation in life was not accountancy. :erm:

Re: Screw The Payers, Give The Chancers Free Deals!
 

Fair Ts & Cs are very different to unfair Ts & Cs, don't confuse the two as they are totally different things.

Re: Screw The Payers, Give The Chancers Free Deals!
 

I know what t&cs are for goodness sakes, I negotiate them every day.

There's only one set of t&cs at ntl Neil. Your argument is lame and holds no business sense whatsoever. And let's not forget, ntls objective is to make money..

Re: Screw The Payers, Give The Chancers Free Deals!
 

Yes, & that's ntl's Ts & Cs, never mind whether they're legal & enforceable.

What is my arguement exactly?

Every company's objective is to make money, & perhaps if ntl were a little more clued up they would make more of it.

Re: Screw The Payers, Give The Chancers Free Deals!
 

OMG its like half of you people dont look for bargains.Bet some of you never haggle at a car boot sale or a market. We live in a capitalist society where greed is everything. I for one will squeeze everything I can out a company if there taking my hard earned cash and I make no apoligies to those who feel hard done to cuz they wont stand up and fight for better value

Re: Screw The Payers, Give The Chancers Free Deals!
 

here here

if your not prepared to squeeze your suppliers then more fool you, its regular business to them and regular business is valuable. At the end of the day if the company is well organised and profitable then you squeeze should only come out of the shareholders dividends.

Re: Screw The Payers, Give The Chancers Free Deals!
 

So customer loyalty counts for nought?

Re: Screw The Payers, Give The Chancers Free Deals!
 

i never said anything about loyalty. All im saying is if i can squeeze a regular reduction out of my supplier i will.

Reducing pices as a loyalty bonus doesnt work, however 1 month fre at the end of every 12 months might work. Suppliers need to balance discount with retention

---------- Post added at 20:05 ---------- Previous post was at 20:03 ----------

negotiate T&C's?? who negotiates with NTL of behalf of a customer?? No one thats why the office of fair trading exist.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Correct, so screw ntl the same way they will screw you with their unfair ( if not challenged ) t&c's, and no, they are not enforceable, point me to a case that ntl has taken to court :erm:

Re: Screw The Payers, Give The Chancers Free Deals!
 

hmm... might try this tomorrow :D for the record, my parent has been a customer since 1996, not once has NTL offered us a discount, we have been with sky a few years less and last year (or was it the year before ?) they rang up and offered a discount on their sports packages or movies, went for sports, we have had sports since then after the offer ended, so infact sky make more money off us, and look set to do so with their broadband.

if it wasent for me (i made the decisons based on the cost and information provided) we would not have sky or ntl!

there is no such thing as customer loyalty for compaines its not about how long you are with them, its about whether they will loose your existing custom, some bother others dont, so why should we not squeeze any company out of some discounts ?

it seems alot of utility compaines dont offer existing customers discounts, yet are signing new ones up with some excellent deals.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Unconsciously, maybe, but in this world of marketing led, venture capital funded, corporate-ness, the key performance indicators don't usually measure 'loyalty', just new accounts gained & potential lost accounts, retained - the presentations at the meeting get really boring, otherwise...

Just imagine, instead of a strategy for growth, there was a strategy for excellence, and a consolidation of resources, with the focus on dealing with actual performance, rather than a spin doctored hearts & minds campaign, based on 'mine is bigger than yours :(

Re: Screw The Payers, Give The Chancers Free Deals!
 

The difference being people here are talking about getting a discount on what they already pay for. Your talking about a discount that was offered to get you to spend more money.

Re: Screw The Payers, Give The Chancers Free Deals!
 

well all I can say is stuff that. Im not loyal to any company who provides me a product. How loyal are they to me? they just want my money. you have really made me laugh there

Re: Screw The Payers, Give The Chancers Free Deals!
 

Wouldn't it make better business sense to offer discounts to loyal customers to stop them leaving (as said in post #28)? This must be cheaper than getting new customers, surely.

Re: Screw The Payers, Give The Chancers Free Deals!
 

As long as you commit those customers to a new contact too, then yes-it is an excellent idea.

As I've said before, you don't get a mobile phone upgrade without comitting for afurther 12 or 18 months, why can't/don't ntl do the same?

Re: Screw The Payers, Give The Chancers Free Deals!
 

isnt that what there doing? ive been with ntl for years.I get 10 meg for less than 17.99 ;) I get a good discount on the 24/7 call package so there keeping me by looking after me. New customers should get a good deal lets face it we are in a competitive world no one is going to pay more than they need too

Re: Screw The Payers, Give The Chancers Free Deals!
 

Absolutely, If NTL offered me 1 free month at the end of a 12 month contract as a carrot to sign for another 12 months the chances are i'd take it up. Yes i'd consider my options once a year but i wouldnt consider my options everytime a new offering or price change came on the market from a competitor.

The trouble is the retentions unit at NTL are too reactive.

Re: Screw The Payers, Give The Chancers Free Deals!
 

I bloody wouldnt.Im quite happy not having a contract I served my 12 months NTL have had a fortune out of me.Not the market is changing and at a rapid rate at that then I will want the best offer I can get.And while NTL will at least give me value for money then im happy

Im not gonna lie or paint a rosy picture of the type of guy I am.I will want what I can get out of NTL and intend to continue asking for better deals as the market changes

Re: Screw The Payers, Give The Chancers Free Deals!
 

so you wouldnt take a 12 month contract if the total was less than your paying right now? I can see pro's and con's, but at the end of the day you have to put a price on your own time for finding cheaper services and then getting NTL to match the price. Personally i feel that you get to a point where your own time costs more than the saving you make.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Would like to add I was at the end of my 12 month contract the otherday, Seen a few offers regarding ADSL so was going to cancel NTL and go with ADSL, upon ringing NTL they offered me 10mb at £17.49 a month for 12 month`s.

I haven`t signed another 12 month contract with them and it rolls on month by month, they have saved me from being a lost customer and they probably look at it as they would rather get £17.49 than nothing at all.

I also get a good deal on my TV and phone package, If i didn`t I wouldn`t have the phone because I use VOIP with sipgate and the TV would go because I use a Dreambox with Rotator and I pay for a Digital ALB package at £144 for 14 months and thats 23 channels of movies sports etc along with the free channels that are up there on diffrent satelites.

Ntl do have a fine line to walk, doing these discounts winds up the full paying subs but they also don`t want to lose customers, NTL haven`t anything "new" to offer to offset making discounts, if they had something to offer with a big "Wow" factor then they wouldn`t lose customers but as it is SKY is already offering PVR and a decent EPG. :angel:


*Would also like to add, it`s alright for SKY, Orange and Talk Talk to offer "Free" broadband but when like me you live in a small town then you will be charged for using BT`s kit to get to said providers..

Re: Screw The Payers, Give The Chancers Free Deals!
 

But they have only got you for a minimum of one month, whereas if ntl had any sense they would have locked you into a 12 month contract so that you are on their books for 12 months.

Re: Screw The Payers, Give The Chancers Free Deals!
 

... unless you leave the country or move to an uncabled area, then it's alright to get out early, yes Neil?

Re: Screw The Payers, Give The Chancers Free Deals!
 

Absolutely.

Re: Screw The Payers, Give The Chancers Free Deals!
 

Can someone bang this pair's heads together...

Re: Screw The Payers, Give The Chancers Free Deals!
 

Why are some people blaming the customer? Surely the fault (if any) should be with NTL for allowing the deals to go ahead in the first place?

At the end of the day, all NTL have to say is "Thank you for your custom, Goodbye!"

Re: Screw The Payers, Give The Chancers Free Deals!
 

I think the reason they dont ask for a new 12 month contract is because they at NTL dont want to tie themselves down to it!

I mean these people are so disorganised in terms of the systems that they can only apply these rentention discounts for a 3 month term, they have to put a note in their diaries re when to reapply the discount in 3 months time and remember to do it!!! and if they're off sick or on holiday in 3 months you could end up finding your discount has been accidentally forgotten.

so there's no chance of a 12 month term - not when they cant organise a **** up in a brewery. they being the management not the retentions/customer services call centre staff who in my opinion are great.

---------- Post added at 14:29 ---------- Previous post was at 14:27 ----------

I'm on a discounted 10meg deal - I would love to sign up for another 12months as I'm happy it matches the marketplace offerings.

Re: Screw The Payers, Give The Chancers Free Deals!
 

No I wouldnt cuz market forces are moving at such a pace that in 12 months we could all be getting as good as free net.But not those tied to a contract lol

Re: Screw The Payers, Give The Chancers Free Deals!
 

Yeah i totally agree but i`m not going anywhere with an offer like that but yes they should enforce at least a 6 motnh contract if not more.

Re: Screw The Payers, Give The Chancers Free Deals!
 

if people want a discount on top of a discount then ofcourse thats wrong, but what about people who have paid full price for years and years for products and services, yet not had anything offered to them, yes im aware we live in a corporate world, where profits bonuses for executives just a few of the things on a companies mind.

---------- Post added at 16:30 ---------- Previous post was at 15:59 ----------

i went for a lower discount, just rung them, explained the situation and they said £19.99 till january but i went for the 3 months deal.

the guy said ring back on a specific date to get it reapplied

*jots down the date he has to call back... :D

Re: Screw The Payers, Give The Chancers Free Deals!
 

if people think Sky is better, then move to Sky, or get NTL to give you the same price Sky are asking

Who the hell offers 17.99 for uncapped 10Mb service?
most companies who say they offer uncapped, just talk the talk, but later down the line, you get a call/email saying enough is enough, i download over 300gb a month, and no complaint from NTL, and 35.99 for such a service is worth it.

If NTL can afford to give what seems masses of people 17.99 10mb broadband, then we should all been on 17.99

Re: Screw The Payers, Give The Chancers Free Deals!
 

i'm not paying anything for my 10Mb and haven't been for well over a year. That was NTL's way of getting me to stay (and I only have BB with them)!!! thanks very much!

Re: Screw The Payers, Give The Chancers Free Deals!
 

Now that's a deal! :D

Re: Screw The Payers, Give The Chancers Free Deals!
 

you know that!

at first I was offered 6 months half price - i said "no, I'm going to Bulldog"

so they offered 6 months free - i said "no, I'm going to bulldog"

so they offered me 18 Months free. I stayed!

Re: Screw The Payers, Give The Chancers Free Deals!
 

Well, they are going to get a nice little call from me

Offer me 17.99 for my 10mb broadband
Why they ask

Because your dishing it out like Candy, and it's my turn
If they refuse, i will go to Sky and while i'm at it, see if i can get their Sky HD

Re: Screw The Payers, Give The Chancers Free Deals!
 

Thats sheer madness, if you had other services with them then fair enough but how the hell can a company "Give it away"?

I know i`m getting it for £17.99 a month but free for 18 months is taking the P**s :Yikes:

Re: Screw The Payers, Give The Chancers Free Deals!
 

jammy sod ;)

im not jealous but that is taking the excessive **** though :erm:

Re: Screw The Payers, Give The Chancers Free Deals!
 

stick to your guns and be adamant you want to leave. i think most people accept the first thing they offer. keep saying no until you get a really REALLY good deal. If you don't get the deal you want to hear, just tell them they will need to make it a really good deal for you to stay, then just go quiet. the silence puts the ball in their court and they will keep going until you respond well to what they are saying. use a bit of psychology and you can get some awesome deals anywhere, even in the highstreet. the trick is to truely stay silent. works better if you are looking at someone as they know ytou are still there!!! just ask for their best offer and stare at them. if they offer you something not quite on the mark, keep quiet and keep staring. you watch them drop their price!!! seriously, it works!! be confident in what you are saying to them.

at the end of the day, they must realise that the competitor you are looking to go to is offering something they are not, otherwise they would not offer 'deals'. make the most of their own shortcomings.

Re: Screw The Payers, Give The Chancers Free Deals!
 

What if they call your bluff though?Then you will have to go research and find another provider.;)

Re: Screw The Payers, Give The Chancers Free Deals!
 

Surely you do that first to know what price you would be happy with?

Re: Screw The Payers, Give The Chancers Free Deals!
 

exactly. you would have to be happy to leave to go that far, as I was. if that is then the case, any deal is a bonus. but you also then have the option of pushing it to the edge, safe in the knowledge if they don't give you the deal, you will still be better off by leaving for another service provider.

Re: Screw The Payers, Give The Chancers Free Deals!
 

This is Sky's pricing

http://img238.imageshack.us/img238/6637/s1dk4.jpg

Re: Screw The Payers, Give The Chancers Free Deals!
 

i just did this to sky, i thought it would be fun just to atleast try, they knocked £17 off for 5 months, not bad!

Re: Screw The Payers, Give The Chancers Free Deals!
 

you did that just now?

Re: Screw The Payers, Give The Chancers Free Deals!
 

about 30-40 mins ago, i got the number for retentions by a helpful chap from another forum, i rang first and got put through to program advisors, that was rollocks, so hence i got this number, said i thought about leaving as i could not afford paying this much so he offered me two deals, i accepted the more lucrative short term offer, he noted id been with sky for a number of years, i also said i have sky digital and sky+ which i do, i said i was happy with the service, just the financial side could potentially force my hand.

its a half truth, i wanted to get rid of sky+ a few months ago, but everyone in the family agreed not to, so i went along with it.

Re: Screw The Payers, Give The Chancers Free Deals!
 

nice one. welcome to the revolution!! ;)