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-   -   10 Meg for £17.99 offered to me (https://www.cableforum.uk/board/showthread.php?t=50397)

BlockShocker 25-07-2006 09:53
10 Meg for £17.99 offered to me
 
I range ntl today to tell them that I have Sky+ & that they offered my 16meg broadband for an additional £15 per month, they referred me to customer retentions who offered to reduce my monthly payment from £35.99 to £17.99 for the next 12 months.
I also asked if they had any intention of increasing the broadband speeds, the girl told me that they are currently testing faster speeds & that they should be out soon. Does anybody know what these speeds will be.

banjo 25-07-2006 10:35
Re: 10 Meg for £17.99
 
Quote:
Originally Posted by BlockShocker
I range ntl today to tell them that I have Sky+ & that they offered my 16meg broadband for an additional £15 per month, they referred me to customer retentions who offered to reduce my monthly payment from £35.99 to £17.99 for the next 12 months.
I also asked if they had any intention of increasing the broadband speeds, the girl told me that they are currently testing faster speeds & that they should be out soon. Does anybody know what these speeds will be.
Hi, :welcome: please,please, please, don't start any more rumours about speed upgrades as my nerves won't stand it :bigcry: stands back and wates for another 2000 plus thread. :)

turbulentone 25-07-2006 10:46
Re: 10 Meg for £17.99
 
There are NO plans for any speed increases. I think the 1 to 2 Mb increase may be what ntl are concentrating on at the moment. Additionally you would have to be very close to the exchange to get 16Mb. Its an upto service you may get a lot less than 16

Rufus Fook 25-07-2006 10:56
Re: 10 Meg for £17.99
 
Quote:
Originally Posted by turbulentone
There are NO plans for any speed increases. I think the 1 to 2 Mb increase may be what ntl are concentrating on at the moment.
Thats nonsense, 10meg is a product now so the technical people at ntl will be trialing and testing faster services, there may be no concrete plans as to when to implement but its guarenteed to be being looked into.

etccarmageddon 25-07-2006 11:05
Re: 10 Meg for £17.99 offered to me
 
if ADSL is being marketted by some companies as 16meg or 24meg then NTL will be looking at increasing the headline speeds.

Enuff 25-07-2006 11:08
Re: 10 Meg for £17.99 offered to me
 
There was talk on these and other forums, of ntl trialing 50mb / 100mb. I don't think we should be asking the question will there be an increase, we should be asking when will there be?

gaffer_gump 25-07-2006 11:10
Re: 10 Meg for £17.99 offered to me
 
Quote:
Originally Posted by BlockShocker
I range ntl today to tell them that I have Sky+ & that they offered my 16meg broadband for an additional £15 per month, they referred me to customer retentions who offered to reduce my monthly payment from £35.99 to £17.99 for the next 12 months.
.
You will find that they can only reduce the billing for 3 months at a time and that will show on your bill as a 3 month offer, they leave a note on your file account and every 3 months the person sets the discount again, you will get the full 12 but just be aware that you may have to ring them again if the person forgets to set it again :)

Mr Angry 26-07-2006 19:21
Re: 10 Meg for £17.99 offered to me
 
Quote:
Originally Posted by etccarmageddon
if ADSL is being marketted by some companies as 16meg or 24meg then NTL will be looking at increasing the headline speeds.
According to an individual at NTL who I'm currently dealing with 4mb customers will be moving to 10mb in September and 24mb connections, whilst not commercially available, are known to be working and currently "on test" in certain areas.

kronas 26-07-2006 19:24
Re: 10 Meg for £17.99 offered to me
 
i thought the broadband revolution was going a bit stale, glad to see it warming up over the past 6-12 months, lets hope that we have 'speed' wars as we have price wars...

just cross your fingers, its NTL after all, they are capable of anything, speed increases may happen but i cannot see them happening in the next few months, maybe next year...

lucid 27-07-2006 05:48
Re: 10 Meg for £17.99 offered to me
 
If they're moving the 4mb to 10mb what happens to those of us alreay on 10??do we get faster rate?? At mo (before call retentions) i pay £34.99 and previously £37.99 for 10mb used to be 2mb for that price back in the day when all the £17.99 were on 256k i remember so hope they upgrade the speed.

they have miles more bandwith to play with on cable than ADSL so lets hope for 100meg.

Bill C 27-07-2006 07:01
Re: 10 Meg for £17.99 offered to me
 
Quote:
Originally Posted by lucid

they have miles more bandwith to play with on cable than ADSL so lets hope for 100meg.
No they don't have tons more bandwidth and because NTL have no balls and give out stupid retention deals to anyone that asks "NTL's own fault" they soon will have not enough engineers to do any upgrades anyway ?.

Florence 27-07-2006 09:37
Re: 10 Meg for £17.99 offered to me
 
Don't expect to stay online now its at least 72 hours to get an engineer to your home to sort out your fault.... Used to be within 24hours..

Wonder who is to blame for all the loss of staff..

Flame me if you like I have been with NTL since they took over and cable before that.

Llamehtdos 27-07-2006 10:21
Re: 10 Meg for £17.99 offered to me
 
Ah for those halcion days of Diamond when I could understand what language was being spoken on the enquires lines.

16/24 meg!!!!! I would settle for NTL to sort my speed problems out on my 10 meg! Who knows if they increase speeds I may make 2meg:mad:

James Henry 27-07-2006 11:01
Re: 10 Meg for £17.99 offered to me
 
Quote:
Originally Posted by Florence
Don't expect to stay online now its at least 72 hours to get an engineer to your home to sort out your fault.... Used to be within 24hours..

Wonder who is to blame for all the loss of staff..

Flame me if you like I have been with NTL since they took over and cable before that.
Speak for yourself there on the two occasions I required an engineer, once for telephony, it was 4 and 5 working days respectively.

You claiming at least 72 hours is inaccurate you were quoted 72 hours one time, be fair, next time you contact them it could be lower.

You were lucky previous times there were service techs available, this time you weren't, could be a lack of service techs or could be they are very busy. These guys shouldn't be confused with network engineers that are getting the axe even though a lot of them are abused for service tech duty at times.

Either way for a lot of us 72 hours isn't uncommon, especially on a non-priority service like broadband.

This is at least the 3rd post you've put on this matter as well, at least two of those in threads with nothing to do with it.

Think we get the point already and climbing on your soap box in irrelevant threads doesn't improve the speed of response.

---------- Post added at 11:01 ---------- Previous post was at 10:59 ----------

Quote:
Originally Posted by unlimited
No they don't have tons more bandwidth and because NTL have no balls and give out stupid retention deals to anyone that asks "NTL's own fault" they soon will have not enough engineers to do any upgrades anyway ?.
The upgrades will be outsourced, followed by an outsourcing of all Internet traffic, it will as of then all go via India. ;)

Bill C 27-07-2006 11:43
Re: 10 Meg for £17.99 offered to me
 
Quote:
Originally Posted by James Henry
Quote:
Originally Posted by Florence
Don't expect to stay online now its at least 72 hours to get an engineer to your home to sort out your fault.... Used to be within 24hours..

Wonder who is to blame for all the loss of staff..

Flame me if you like I have been with NTL since they took over and cable before that.
Speak for yourself there on the two occasions I required an engineer, once for telephony, it was 4 and 5 working days respectively.

You claiming at least 72 hours is inaccurate you were quoted 72 hours one time, be fair, next time you contact them it could be lower.

You were lucky previous times there were service techs available, this time you weren't, could be a lack of service techs or could be they are very busy. These guys shouldn't be confused with network engineers that are getting the axe even though a lot of them are abused for service tech duty at times.

Either way for a lot of us 72 hours isn't uncommon, especially on a non-priority service like broadband.

This is at least the 3rd post you've put on this matter as well, at least two of those in threads with nothing to do with it.

Think we get the point already and climbing on your soap box in irrelevant threads doesn't improve the speed of response.

---------- Post added at 11:01 ---------- Previous post was at 10:59 ----------

Quote:
Originally Posted by unlimited
No they don't have tons more bandwidth and because NTL have no balls and give out stupid retention deals to anyone that asks "NTL's own fault" they soon will have not enough engineers to do any upgrades anyway ?.
The upgrades will be outsourced, followed by an outsourcing of all Internet traffic, it will as of then all go via India. ;)
They have already started going on my connection last night :LOL:

James Henry 27-07-2006 12:03
Re: 10 Meg for £17.99 offered to me
 
Quote:
Originally Posted by unlimited
They have already started going on my connection last night :LOL:
Fruity language: http://media1.gkko.com/135/neuroticallyyourstech.swf

But it's funny :D

NOT SAFE FOR WORK

jrift 27-07-2006 12:12
Re: 10 Meg for £17.99 offered to me
 
Be very wary about offers from the retentions department. They offered me 2Mb uncapped for £12.50 per month as an incentive to stay. I've been billed the full amount ever since. No amount of calls to their customer services has been able to resolve this.

turbulentone 27-07-2006 12:22
Re: 10 Meg for £17.99
 
Quote:
Originally Posted by Rufus Fook
Thats nonsense, 10meg is a product now so the technical people at ntl will be trialing and testing faster services, there may be no concrete plans as to when to implement but its guarenteed to be being looked into.

Ok no plan to release higher speeds at this time:angel:

lucid 30-07-2006 01:08
Re: 10 Meg for £17.99 offered to me
 
Got no probs with the 10meg get the full speed always. On the odd occasion that i needed an engineer had been offeed one the same day if i'd phoned in the morning or the next day. Even on a saturday which surprised me.

was told that they may well be upgrading speeds tho not officially and that probably the 10meg connections would be the 1st to be upped. if and when etc

Re the bandwith its obvious that a cable broadband by its nature has a bigger potential capacity compared to ADSl and its problems with the quality of the line and distance from the exchange that affect yr speed etc.

Got sorted with retentions so will cancel the bt install and keep an eye on the bill to make sure its right.


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