Caller ID
 

Just to let you know we can now add on caller ID in the Celtic region (Scotland, Wales, Belfast)

As per other regions it is £1.00 a month

Re: Caller ID
 

Nice one Dezzo-thanks for letting us know. :tu:

I'll make this thread a 'sticky' so it sits at the top of the forum. :)

[Edit]-Is there any way you can obtain a definitive list for us of what regions do & don't offer caller I.D? As it is one of the most sought after products in ntl's range!

Thx.

Re: Caller ID
 

I'll see what I can do.

Re: Caller ID
 

Any news on getting it for the Peterborough region?

Re: Caller ID
 

Gtr. Manchester (Oldham/Rochdale Area)?

Re: Caller ID
 

People-why don't you just wait to see what Dezzo can find out?

There's little point in everyone posting their region until he posts back. ;)

Re: Caller ID
 

Sorry didnt see your edit

Re: Caller ID
 

Sorry I know this one is a definate no no

Re: Caller ID
 

CLI has been launched in Leeds, York, Harrogate and Wearside now too.

:)

Re: Caller ID
 

Well, it's only taken me about 4 years of asking for it.. and 2 months after I move one of my lines to BT because I can't get it... they give me it..

Typical.

Re: Caller ID
 

By the way, it works perfectly - just ordered it and tested it on one of my other lines... bah :)

Re: Caller ID
 

My dad has just got it - he lives in Sandy in Bedfordshire.

Re: Caller ID
 

That NTL are working on providing Caller ID is great news.

So the obvious question: are they planning on in introducing it to any other regions, and when? ;)

Re: Caller ID
 

I have it on good authority that Caller ID was "always" available in glasgow (from a technical point of view), it was just never sold, for continuity-of-products-betwen-regions reasons. The fact they are actively selling it in Glasgow and other SMS regions suggests they may be looking at making it nationally available... no?

Re: Caller ID
 

mmm... but petewire, who lives in Warrington, reports on DS that CLID is available in the north-west.

I'm afraid I can't confirm this 'cos we went back to BT months ago. Main reason - so that we could get caller-ID :dozey:

Re: Caller ID
 

Well unless they have introduced it since I was in work yesterday it's defo not available in north west

Re: Caller ID
 

Just shows - don't believe a word you read on DS :D

Re: Caller ID
 

Is it available in the kent (maidstone/Ashford area?)

Re: Caller ID
 

I can confirm that Caller ID is now available in:

Glasgow
Erskine
Renfrew
Bishopton

Re: Caller ID
 

Didn't see a definative list, is there one?

DI

Re: Caller ID
 

No, not yet. But if you pm me your postcode I'll check whether it's available to you? I'm an employee, I'm sure one of the admin or mods will vouch for me on that. :)

Re: Caller ID
 

They will. :)

Re: Caller ID
 

Surely someone must be able to get a list of the areas? It's something we've been asking for years for.

P.S. Can anyone check if at long last Woking has got it (GU22 postcode)?

Got some nice DECT phones with Caller Display that can't display because of no Caller ID :(

Caller ID is something that's taken longer than Digital TV (and that was a heck of a long wait... remember "coming soon"? ;))

Re: Caller ID
 

The lack of this feature in the woking area is one of the reasons I finally left NTL.

Re: Caller ID
 

Maybe it's time to apply for that BT line :(. I'm just worried about the very old cable over the street as far as potential ADSL goes (though I'll stick with NTL cable modem at first), but mainly the potentialy large connection fee as it's been so long since I've had BT and never in this house so it's likely to be a new connection fee (£70 ? :(). I don't want to lose my phone number either (not sure if you can port NTL numbers to BT and I bet they charge for it if you can).

Re: Caller ID
 

You can port it DK, & they don't charge for it. :)

Re: Caller ID
 

Cheers for that :) Just typical that when its available at last they bump the price up (now £1.50/month) :rolleyes:

Re: Caller ID
 

And especially down here in Worthing/Brighton (where itz not available yet atm) as I discovered when I bought some Panasonic phones with CLI/SMS BUT THEY DONT WORK PROPERLY NTL ! ! ! >>>>> until you enable CLI/SMS !

Ram Jet

Re: Caller ID
 

hello there,

Does anyonme know if Caller display is available in Ashford Kent (Post Code TN23 5YQ) ?. When i was with NTL back in 1997 , they kept saying "you'll get by the end of the month". Our local Tesco has piles of Caller Display 'phones with the NTL badge on !. :)

The web site says yes but their Sales dept will give mixed answers.

Re: Caller ID
 

Sorry if a little OT but what does caller ID actually do?

Re: Caller ID
 

Displays the number of the person who's calling you on your phone, like on a mobile- if your phone and network support it and it's not witheld that is.

Re: Caller ID
 

Hi Guys

I'm in York, phoned NTL yesterday and was told that Caller Display was still on test here. Anyone know when the test period might end as Deev posted the above last December - surely it can't take NTL 10 months to sort it out?

Daz

Re: Caller ID
 

just wondering, why do we have to pay for this, but you get it FREE on a mobile phone?

Re: Caller ID
 

Because NTL are gimps and want to charge for it... but seriously, suppose the mobile phone networks know all phones since the year zog have supported it... but not all phones obviously support it ;)

Re: Caller ID
 

Hi, Caller Display allows you to see the number (and name in some cases) of the person who is calling you. BT have had this service for years as have all the mobile 'phone providers.

Re: Caller ID
 

I've been waiting years too for caller ID in the Solent Area used to be Cable and Wireless, we even bought C & W phone to ensure that the Caller ID would be compatable. I ring every now and then to hassle customer services but to no avail. Just get strung along everytime, what I find frustrating is that they can't even offer any light at the end of the tunnel by telling me when. That is crazy as I can't believe that an organisation the size of NTL doesn't have a schedule for when each exchange will be enabled, or do they just plod along ?

To be fair though I have been very happy with the phone service as well as cable broadband, could be though as I'm in Whiteley and the infrastructure here is only 7 years old.

Re: Caller ID
 

:welcome: Paul!

The problem is that some exchanges do not just need to be "enabled", CallerID is not even an option. For it to be offered in these areas, the entire exchange would have to be replaced!

Re: Caller ID
 

Thanks Bob.

So when are they going to replace them then, must be old switches if they don't support Caller ID

Re: Caller ID
 

They are probably not that old but were probably cheaper to buy.

I would guess they would only bother replacing them when they break down.
NTL's latest aim is to gain customers on the BT network through Local Loop Unbundling (LLU) and so they have no real incentive to invest in their cable network anymore. :(

Re: Caller ID
 

Ntl use 3 different types of Exchanges, depending which company built the network in the first place!! i.e whether it was Nynex, Videotron etc etc. They can be Nortel DMS, Marconi System X or Nokia. The oldest of these would be about 10 years. They can all support Called ID but some require Hardware upgrades to line controllers. The street hardware (multiplexers) are also a problem in some franchise areas, some of this also requires upgrading! NTL seem very reluctant to spend a lot of money on this. :erm:

Re: Caller ID
 

I'm confused about Caller ID like everyone else. Phoned CS who said it wasn't supported where I live (CV11 6FU) but one of my neighbours has just ordered ntl on line and it took her order for Caller Display!


So can I have it or not? Can any of those nice ntl people who read this forum help?

:dozey:

Re: Caller ID
 

Well I'm seriously considering moving back to BT for the phone service - having been told by ntl before I signed up that is was available in my area (RM13), then confirmed again when I ordered that it was available. Surprise surprise, when I rang to activate the service, I was informed it wasn't available and there are no plans in the forseeable future for it to be provided either.
I needed it at the time too, the police advised me to use it to stop my extremely abusive ex-husband making a nuisance of himself!

Re: Caller ID
 

If your neighbour placed the order online she may have seen this page and not seen the bit up the top, therefor she thinks she has the Caller ID in the package but may not get it. If she did it on the phone then maybe she can get it and you just need to ask NTL nicely again ;)

Re: Caller ID
 

Caller ID should definitely be available to you :)

Re: Caller ID
 

Does anyone know if caller ID is available or not in the M33 area?

TIA

Re: Caller ID
 

DN36 aswell please :)

Re: Caller ID
 

and just to be a nag, is it available in NG18?

Re: Caller ID
 

The last time I asked Orangebird, it wasn't available in the Manchester area, but it might have changed. :) I'm in the M27 area btw...

Re: Caller ID
 

sorry mal, nowt doing

(and keep my secret safe please :erm: )

Re: Caller ID
 

Are they going to be testing it soon or is it one of those areas which will cost to upgrade?

Secret? ;)

Re: Caller ID
 

Are there any plans to have caller ID in Manchester?

My dad is now seeing it as a necessity, and doesnt seem to believe me when I say we cant get it.

Is it available on BT In Manchester, and if so do they charge?

Re: Caller ID
 

It's available EVERWHERE on BT and yes, they do charge. NTL ex-Nynex areas still need upgrades to cab equipment, usual story, no money. :erm:

Re: Caller ID
 

Thanks Orangebird!!

Called CS again, this time told it was available, said "OK"; reply, "it'll be on within two hours" called home from mobile straight away and BINGO, "Peter Mobile" was calling.
:angel:

Re: Caller ID
 

If I cancel just the phone account with NTL will that affect anything else to do with my account?

Re: Caller ID
 

It depends on what else you have on your account (TV, Broadband, etc.). If you have TV you have to have a NTL phone line. If you have NTL dial-up internet you would have to migrate to NTL Freedom dial-up (your current account will not work on a BT line). You can have Broadband without a phone line, however.

Re: Caller ID
 

Got one of these new fangled cordless phones with caller id any update on the situation in the North West

Re: Caller ID
 

Still not available in RM13 - unless anyone here knows different! ;)

Re: Caller ID
 

I spoke to CS today - I live in Waltham Forest ( ex CWC area ) couldn't tell me when I would get Caller ID - sometime by the end of the year possibly !

Couldn't get my upgrade to 2MB either due to a backlog on the waiting list

Plus half my channels are missing due to a poor signal probelm in my area !!

I dont get VOD either


remind me again what the justification for the price increase was ?

Re: Caller ID
 

Inflation!

Re: Caller ID
 

Does anybody know of any plans for PE2 area of peterborough?

Re: Caller ID
 

I retained my BT number when I switched to NTL and paid a £20 porting charge, which I understood to be the cost for linking BT equipment in the local exchange to NTL equipment in such a way that my calls are received on BT equipment in the exchange abd tranferred across to be dealt with by NTL equipment.

Given that the BT equipment can pick up Caller ID, why is it not possible for that information to be passed to the NTL equipment and on to the customer?

I understand that the problem arises from the kind of switches used. Is it not possible to have certain parts of NTL areas to be upgraded with a long term view of upgrading the rest when finances permit?

Re: Caller ID
 

What actually happens is that the call is automatically routed from BT to NTL at the local exchange as any call to NTL would be.

The CallerID information is passed on to NTL by BT. What happens then is it gets routed through the NTL equipment to your local street cabinet via optic fibre where it then gets sent to your house via wire. If any of that equipment does not support CalllerID then that does not arrive at your phone.

Certian parts of NTL support CallerID in whole, certain parts partially and some not at all. As the older equipemnt dies it will be upgraded with newer stuff that will probably support CallerID so it will take a long time to upgrade everybody.

Re: Caller ID
 

Thanks for that, Bob. Any idea what kind of timescale we are talking about here please?

Re: Caller ID
 

Theoretically probably years, NTL can't afford to update equipment until it fails so you could be unlucky in that equipment in your local exchange may not fail for quite some time to come.

Re: Caller ID
 

Cheers, Paul. I kinda guessed as much.I'm in South Manchester so I doubt if it's likely to happen any time soon.

Re: Caller ID
 

Agreed! Also, it may not be just one piece of equipment that needs upgrading.

Re: Caller ID
 

Depends on age of equipment and the load on it I would suspect. Some areas have been cabled for years (pre-NTL) and to be honest it wasn't NTLs fault that many cannot get caller ID, it's just their problem to try and replace the equipment as they go along.

Re: Caller ID
 

Well it says on the website we can get it here - so I've just rung CS to find if it is available. The nice young lady checked and said yes - it's available - I'll just enable it on your digital TV!!!!!!! :rofl:
I had to explain exactly what it was, and the fact that I don't have ntl TV. Then she said no, it's being trialled in the South East at the moment but there are no plans for it to be made available here in the forseeable future. (RM13 area, Essex)

Re: Caller ID
 

I've been waiting for caller ID for about 7 years now - what's the problem ? BT have offered it for over a decade. Perhaps Worthing in Sussex (where there is a lot of cable) are just plain ignored ! !

Re: Caller ID
 

In order to get Caller I.D,the Linecards in the Mux (large street cabs) need to be upgraded to CLI Linecards.These hold up to 30 channels (30 seperate phone lines) These cards can be over £1000 each & most areas should have them by now.It's a very labour intensive job & cant be done by flicking a switch.
With some cities like Belfast having over 100 Mux's & up to 10 Line cards per Mux,well you do the math.
Spike

Re: Caller ID
 

I rang them and asked about having caller I.D put on (bought a new phone specially for it) and was told by a ntl guy "No chance" https://www.cableforum.co.uk/images/local/2005/10/8.gif ...Im sure that's not meant to be the official statement https://www.cableforum.co.uk/images/local/2005/10/3.gif but I got the message https://www.cableforum.co.uk/images/...2005/07/26.gif

So is it a nono never ever chance of getting it? https://www.cableforum.co.uk/images/...2005/09/21.gif

Re: Caller ID
 

It is probably more likely that we will all be using VoIP before they upgrade the PTSN.

Re: Caller ID
 

BT are really rubbing it in now - not only do they offer Caller ID, they've announced that it's totally free :tu:

http://www.bt.com/btprivacy/


(all you have to do is actually make calls via BT, though I expect you probably get away with one a month or something).

Re: Caller ID
 

https://www.cableforum.co.uk/images/...2005/09/21.gif I dont know what that means https://www.cableforum.co.uk/images/...2005/08/13.gif

Re: Caller ID
 

I would hazard a guess that he is saying that most people will be using voice over internet protocol (Phone calls via the internet basically) before NTL get round to upgrading the necessary hardware to allow caller ID to be available in all areas.

Re: Caller ID
 

Oh I see ..thanku Paul https://www.cableforum.co.uk/images/local/2005/10/9.gif

Re: Caller ID
 

Essentially, yes! Although I would take that one stage further and say that NTL will be providing most people with VoIP before they get round to upgrading the old hardware and so will not ever bother.

Re: Caller ID
 

Is there anywhere you can go online to check whether CLI is available in your area ? (RG12)

Re: Caller ID
 

Any Caller ID news?

Re: Caller ID
 

Absolutely none and please don't hold your breath for the next few years :erm:

Re: Caller ID
 

Read my post on page 5 & that'll explain why some areas dont have CLI.It's basically a money issue....We dont have any!!!!!

Re: Caller ID
 

My partner just signed up for NTL online. TV, Phone etc. My partner ordered CallerID for a couple of pounds per month along with the package. The cable was installed today and alas no callerID. I'm wondering if they are now cheeky enough to actually charge for it on the bill.

You would of thought that once you had entered your postcode etc that the system would of been clever enough to not give you the option when you sign up.

This should be grounds for getting the whole lot cancelled I'm guessing. Has anybody else been misselling NTL?

Still could be worse, I could tell you about the whole disaster which was Sky digital installation, needless to say my partner now has NTL.

Re: Caller ID
 

It could be that they have forgotten to enable Caller ID on the account rather than the fact that it is not available - give customer services a call to find out for sure.

Re: Caller ID
 

I am told by CS that Caller Id is not available to me in HG3 but my mate who lives 3 miles away in HG1 has had it for years! :confused:

Re: Caller ID
 

I am sure this is about right †“ from 2 sources.


Last year I wrote to Simon Duffy (no less!) to complain about the lack of Caller Display. I got a call back from someone in NTL. The caller made it clear that a decision had been taken to cancel any further roll out on the current network †“ for cost reasons. It would have to wait for new technology †“ but he knew of no dates †“ would be years!

Couple this with the presentation made by Steve Upton (NTL Technical Director) at the 2004 Investors Day (Found on NTLââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s Investors pages at http://www.ntl.com/locales/gb/en/inv...w-final-vr.pdf )

Look at page 31 and you will see the then planned timescale for the roll out of VoIP was: start - 2006, complete †“ 2009.
He makes it clear he is referring to VoIP within the network, transparent to the end user (in other words using existing phones) and replacing the 'ageing legacy "TDM" network'.

No doubt these dates have slipped †“ all dates slip with NTL.

His presentation also says the current TDM technology is becoming obsolete and the way ahead is to converge the data and voice networks. ie the voice network in the future will share the backbone Broadband network.

Re: Caller ID
 

This is one of the many resons why I now use VOIP. Along with lack of online instant billing from NTL, crappy voicemail that they charge for, and general lack of other 'star services' like call waiting etc. (I'm Ashford ex-CWC area)
As mentioned in another thread, after a bit of persuasion, NTL have cut £10.50 from my TV pack, as I argued that I dont use the POTS they insist on bundling with the telly.

Re: Caller ID
 

I've been asking for years too and i've never had the same answer!

Re: Caller ID
 

Sorry but DE24 ???? pls, pls , pls

Re: Caller ID
 

Time to look at Vonage (£7.99 for free national/local calls, caller display et al.) for your phone and Sky for your TV (PVR/interactive at a reasonable cost). Keep your BB for Internet if it works for you but run your new phone line over it for a fraction of the cost of a "real" Ntl line! :D

Re: Caller ID
 

What he said, that's my neck of the woods too!

Re: Caller ID
 

Hi

I need to get hold of a user manual for the NTL D5100 phone or at the very least the basics for operating the phone also problem how listening the message need pin code can anyone help me out?

Cheers

Re: Caller ID
 

:welcome:

That's such common problem, and Google directs you to this site where a number of us have this phone! If I could find my manual I would scan it in to avoid you paying 4.99 from sites that sell it!

You can only operate the answerphone from the main handset, not the slave (d505).

To listen to messages you press the top left 'tape' symbol. The display changes to "ANS MAC" you then use the words under the buttons to operate the answerphone ie "2" for play.

I don't recall ever using a PIN - is this for collecting messages via calling in remotely? You can set one using Menu - Ans Menu - ok - PIN code

I can't test as my NTL phone line doesn't work...

Re: Caller ID
 

Ok how long has Great Yarmouth had Caller ID? :confused:

Phoned for the 6th time to complain about a balls up an NTL engineer did in the green cab down the bottom of the road (he was instaling cable for someone else on the street 2 weeks ago, went in the cab like a bull in a china shop and pulled me piggin wire out for me phone :mad: )

Anyway, I got put through to a spot on geezer called Terry who finally fixed a call divert that was placed on my line to divert calls to my Sipgate number whilst i was waiting for the repair but it stuck on for two weeks:td:

Anyway, to get back to the point, he was doing some tests at my local NTL exchange and I said to him could he check if Yarmouth was enabled for Caller ID yet he said "Yes", at this point i`m in denial :cool: Turns out it frigin is :Yikes:

Can someone shed any light to when this was enabled?

Re: Caller ID
 

Nice to see NTL still upgrading their network (albeit very slowly).

Re: Caller ID
 

I'm in Warrington, I just called NTL and CLI is not available for me.

Ian

Re: Caller ID
 

Anyone know if Lincoln has CLI? I've just switched to NTL and I've been with BT for the last year and had it there OK. Before that I lived in Cyprus for 4 years and even they had it no problem. I really miss CLI.

Re: Caller ID
 

Anyone know if CLID is available in Nottm yet?

Re: Caller ID
 

Still not available in the old C&W area in Southampton region.

Re: Caller ID
 

anyone know if caller id available in Abingdon, OX14? (and why ntl don't have a simple site list?)

Re: Caller ID
 

Is called ID available in Northampton? Currently geting calls through NTL but no caller ID as standard...