OMFG - Tech Support...
 

My grandad was having problems with his broadband connection. So this is what he told me.

He phoned Tech Support after 12mins waiting.

Gets through, explains that when ever he goes on the internet he gets Page Cannot Be Found. Blah Blah Blah.

After a few suggestion from the guy on tech support he ask's my grandad if he has a reload/windows installation disc. MY grandad replied with a yes and the guy on tech support says that "we dont reconmend it but i think you will have to do a format and a re-install of your operating system". My grandad being who is is says "stuff that" lol and says good bye. end of.

He calls me up, explains and tells me that, thats when i thought oh, it must be a serious problem if he told him to reinstall windows. Anyway, i go up there to sort out the re-installation but as im in the car, i ask my grandad if you restarted the stb. he said no, and the bloke on the phone didnt even tell him to do that.

Rebooted and everything worked fine.

Surely re=bootting the stb is the first thing they reconmend?

But besides the point, reinstallation of windows? wtf?

Re: OMFG - Tech Support...
 

flippin 'eck!! :erm: :erm:

rule 1 - check the IP

rule 2 - reboot pc/stb

man thats bad teching :(

Re: OMFG - Tech Support...
 

Training issue. It sounds like the guy on the other end doesn't know anything about computers

Re: OMFG - Tech Support...
 

i would make a comment about the training taking place for the new people joing tech support at the mo, but you all know what happened to the last ntl person to speak out like that :rolleyes:

Re: OMFG - Tech Support...
 

only 12 mins of waiting ??
most of us have to wait 2 or 3 times that.

If the waiting times are coming down thats good. Now if only quality of the information provided could improve as well.

Re: OMFG - Tech Support...
 

Mark don't risk your job we can read between the lines and see its either not there or the people they are trying ot train havnet got enough knowledge to learn it..

Re: OMFG - Tech Support...
 

training;) - our place takes people from an agency & expects them to 'suddenly' fit in - and immediately be an expert on everything - but pays them bugga-awl?

Re: OMFG - Tech Support...
 

That's probably every company's policy that :)

Re: OMFG - Tech Support...
 

Just as an aside to this, I was told recently by Tech Supp that my problems were OS based (Windows ME and XP) and the fact I was using Zone Alarm. Those two combined were the root of my problem and for that matter, the majority of calls they receive. Funny how for three years I had "struggled" along with these geeky set ups. I just laughed and said goodbye. :banghead:

Re: OMFG - Tech Support...
 

Not in the one i work in its about orientation and you are partnered with someone of vast experience. That person then has to sign off your capability its called governance

Re: OMFG - Tech Support...
 

hehe us techs still have to wait on hold you know too!! even though we have direct numbers for cm tech support , sabs and pad etc etc..

Re: OMFG - Tech Support...
 

Don't risk your neck Mark - we get the idea, NTL's actions speak louder than their words. They have a big problem and they know it; they just don't like the thought of their customers knowing is as well.

Re: OMFG - Tech Support...
 

I had an interesting call with TS on monday they could not help because the systems are down.

Re: OMFG - Tech Support...
 

Probably because of this... taken from ntlworld.com

Re: OMFG - Tech Support...
 

And there was I thinking they got all their idea's off the back of a fag packet..lol

Only kidding :Peace:

th' engineer you beat me to the exact same avatar but I forgive you :)

Re: OMFG - Tech Support...
 

On the telephone it said limited support did not realise how limited:rolleyes:

Thank you its a nice little avatar

Re: OMFG - Tech Support...
 

We normaly get slated for asking people to re boot on here, so perhapse some techs took the advice to stop doing it :D

Re: OMFG - Tech Support...
 

well, could i just say, those of you that are connecting via STB will be able to get tech support as normal...... the databases that are being upgraded dont really effect our support - only if you want accounts migrated or email and passwords confirmed

oh, and by the way - we are sitting here with no calls in the q....so nows the time to call ;)

Re: OMFG - Tech Support...
 

It's because they are all coming through to me on Langley then :D

Re: OMFG - Tech Support...
 

Maybe they like you then or you could send some back either way just help the customer be happy..

Re: OMFG - Tech Support...
 

phoned monday they could not help im on STB

Thats what i was told

Re: OMFG - Tech Support...
 

whats up...anything i could help with?

Re: OMFG - Tech Support...
 

It was just a joke :shrug:

Re: OMFG - Tech Support...
 

I must admit only having had to ring th NTHELLPLine once in 4/5 years I must have been lucky.

The guy I got was knowedgable and helped fix the problem...

Twas a specifc driver issue sourrounding the PMCIA slot in this particualr laptop.

Other than that one occasion I have spoken to a bunch of goosberrys. (STB problems not associated iwt t'internet)

I once got £60 claiming for backache because the CSA kept telling us to uplug and plug in the STB. I really did have backache as the plug was behind the TV cabinet a pain in the Arse... must have been 5 times she told us to unplug on/off/on/off I was well dizzy by the time I had finished so I sat down had a cuppa then phoned back and demanded they take the lot back and send me a claim form.

£60 free calls for next two months.....

Re: OMFG - Tech Support...
 

I dont work for ntl , never have, never want to... but i did do some 'temp'ing a while back, and one of the jobs i had was doing telephone interviews for people applying to work for ntl as cs...
the number of really crap ones that got through because they wanted a certain number was unbelievable, I wouldnt have put forward 90% of them, but it was a kind of 'take the best n'

given the rates they were offering, its hardly surprising...
you pay peanuts you get...well people who like peanuts...