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Speed problems in Luton
I had the NTL 10Mb installed in April this year and everything was fantastic with average download speeds of 7Mbps. I do quite a bit of online gaming and all was well until the beginning of May, now it is impossible to play.
My connection stays on and and signal levels are fine. I have noticed that visiting websites has slowed down considerably, especially ones that may not be cached. I have changed to other proxies which is fine for web browsing but useless for online gaming. Battlefield 2 won't even find any servers. I know it's not my hardware as my ADSL is still active until the end of the month, seriously thinking of cancelling if this continues. Anyone having the same problem in the Luton area? |
Re: Speed problems in Luton
As an update I spoke to NTL Technical and they told me to switch to the Cardiff proxy as that is a fast one. So I changed my internet settings for IE and FireFox and the browsing is quicker. Then I had to set the proxy settings for Getright so it would download properly!! Then I have to change the settings for the email client. I still can't get the online games working correctly as I have no idea how to make them use a proxy server ... NTL's answer ... it's not our problem you have to contact the games manufacturer to figure it out! How can it not be NTL's problem, they provide me with the connection to the internet which, at it's default settings, won't work ... that is there problem.
This is a joke NTL, how are people who are unfamiliar with proxy servers and browser / internet settings going to get this working? And why was it working perfectly for a month and then suddenly it won't work? Why are the proxy servers in Luton so bad all of a sudden? |
Re: Speed problems in Luton
Another update ....
There is a problem with the Luton proxy server even if NTL have as of yet not admitted it. I spoke to a very well informed technical support person and described exactly what I was doing to test the connection. If I change the proxy to Swansea then the connection if fine. However this only works for ports relating to http, ftp and smtp. All other ports exhibit very poor speeds and up to 50% packet loss. Since it is online gaming I can't force the game to use a proxy server. The game is Legend of Mir. The final nail in the test coffin was an attempt to download the game client from the ftp server. With the proxy set to Swansea I get 9Mbs download, set to Luton 1.3kbs. Hopefully this will escalate to a point that someone will check the proxy server in Luton ... we wait and see. |
Re: Speed problems in Luton
Can anyone please test the following:
My default proxy is lutn-cache-2.server.ntli.net If I try to download the following game client using this cache I get really slow download speeds, is this just me? Address for client is: ftp://ftp.lom3europe.com/mir_install.zip If I change to another then the downloads are fine. This is having an adverse effect on online gaming but NTL say that it should only make a difference to ports for browsing, ftp and mail. The game uses port 7203 if that helps. As another test if you change to lutn-cache-1.server.ntli.net the connection rockets along. Can I get NTL to change the default proxy server for my connection? |
Re: Speed problems in Luton
Not tested through a proxy but i can confrim that FTP site is working perfectly well, throwing the file to me at 465kbps on a 4Mb line. I'm afraid it looks to be a proxy issue, or at least a problem with NTL.
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Re: Speed problems in Luton
Maxes out my 2Mbps connection for that FTP link.
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Re: Speed problems in Luton
Would it be possible for someone to test using the Luton proxy server shown above. I'm going grey trying to get NTL to resolve this.
Thanks in advance |
Re: Speed problems in Luton
Im using your default proxy and its maxing out the download. Pages seem sluggish though but they do load quite quickly.
249KB/s from the link. |
Re: Speed problems in Luton
Thanks for checking, now I'm totally confused. If I change the proxy to lutn-cache-2.server.ntli.net I get this:
https://www.cableforum.co.uk/images/...2006/05/46.jpg And if I use lutn-cache-1.server.ntli.net I get this: https://www.cableforum.co.uk/images/...2006/05/47.jpg Totally confused and frustrated. The two ways I relax, Legend of Mir and Battlefield 2 are unplayable ... one reason I changed to 10Mb NTL ... ah well maybe time for another change. |
Re: Speed problems in Luton
ftp doesnt use http proxy servers.
here after letting speed settle down in IE download speed is 60-310 fluctuating. |
Re: Speed problems in Luton
What I actually did with the ftp download was set Firefox to use the proxy server for ftp protocol downloads.
I did this as I suspect that ftp requests would be router through a different server. In my case the default proxy server is server 2 and everything on that server is slow. I'm guessin that, if a proxy server is specified for ftp in firefox then it bypasses the server causing the problem and actually gets the http proxy server to download the file and pass it to me using ftp protocol. Its not a good solution as I can't force games to use this proxy and it would make secure requests insecure (I think). I've tested setting https to use the proxy and again this sorts out speed problems on https protocol. Deep breath ... There are a few other people in my immediate area that are having connection problems and all are default to server 2. I asked them to change proxy and the same result. Anyone know if my assumptions are correct? I'm nearly 100% sure there is a problem with anyone connected by default to server 2 in Luton. My call to NTL has been double escalated now ... so here hoping!! |
Re: Speed problems in Luton
AH THANK GOD!!!!!!
Someone else is getting the same crap as me. I'm in Luton and I game, but lately it has been completely pointless. It so wierd...'some' downloads I get what I should for a 2mb connection (about 245kb a sec) but most sites and downloads I'm getting less than dial up speeds. Your link for example, 1.28kb a sec. I had TWO engineers around my house on wednesday trying to find out what the problem is...they were here for over an hour, gave me a new modem and were playing around with the settings but theyre best guess was that there was a problem with the hub, that feeds my area. So, a repair team was sent to it earlier today to fix it, but I'm still getting the same crap. Could you guide me through what you did to get web browsing back to normal speeds please? Also, my connection keeps locking out. Even though all the lights stay on on the modem, I have to unplug it and turn it back on again to get connected. This happened with my old modem as well as my new one. Any thoughts on why? |
Re: Speed problems in Luton
I'm in Turnpike Drive, is it a local problem? Saw two vans going round yesterday :)
To get the browsing back to normal speed in FireFox: 1. Open Tools>Options 2. Click the General tab on the options page. 3. Click Connection Settings... 4. Click the radio button for manual proxy settings 5. In HTTP proxy put: lutn-cache-3.server.ntli.net 6. Enter 8080 in the Port part 7. Make sure Use proxy servers for all protocols in unchecked If you have any local IP addresses you access,such as routers etc, then enter these in the local addresses section. There are 12 proxy servers in Luton and you can switch by changing the number in the HTTP proxy above. If you still have problems then try one of the ones available on this list: http://www.cableforum.co.uk/forum/article.php?a=10 Apparently Swansea and Cardiff are fast. You still wont be able to get to secure HTTPS sites or any gaming. If you need more help then please PM me and I'll get back to you. |
Re: Speed problems in Luton
I'm gonna get on that- I use microsoft explorer...do you know how I do it in that?
I'm in bramingham...off kirby drive...thats all i'm giving out on the net LOL! |
Re: Speed problems in Luton
Yeah it will be on the same hub. I know of three other people with the same problem.
For IE try this: 1. Tools>Internet Options... 2. Click on Connections Tab 3. Click on LAN settings 4. Tick Automatically Detect Settings 5. Tick Use a proxy server for your LAN 6. Tick Bypass proxy for local addresses 7. Click Advanced... 8. Put lutn-cache-1.server.ntli.net into HTTP section 9. Put 8080 in to port 10. Make sure Use proxy for all protocols is un ticked 11. Click OK then OK then OK 12. Test out by clicking Speed Test at the top of the forum 13. You should get better speeds. Again you can change the proxy number to get the best speed. Your default will be 2, same as me, which has the problem. Hope this helps. Update: server 2 and three have problems now :( |
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arr great! Much much better. thanks a tonne! I first tried 3 but it wasnt much better...so I'm now using 11.
Why should 'Use proxy for all protocols' be unticked? |
Re: Speed problems in Luton
If you tick the rest then ftp and https will work quickly but https will also be a non-secure connection.
This is just a theory so I may be flamed for saying that!! Some people seem to get offended when you have a thought. Just to add: this wont help games or anything ... I play one game quite seriously and I haven't been able to log on since last Tuesday. I also can't do any internet banking, online shopping or anything to do with secure connections. I'm phoning NTL again tomorrow. Glad it helped |
Re: Speed problems in Luton
i'm connected directly to a router via cable, but i have another pc connected by wireless...will I have to do something different on the other pc?
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Re: Speed problems in Luton
Just put the same settings in to the other computer .. should work
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Re: Speed problems in Luton
ok...thanks again!
edit - gaming is still dodgy lol |
Re: Speed problems in Luton
Yeah, I edited my post above .. no joy doing this with games I'm afraid
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Re: Speed problems in Luton
Hi Gizzy,
I'm just the other side of the A6 from you and I've noticed problems since about last Friday. I've noticed my game pings go up a bit and connection quality go down a bit with up to 10% packet loss at times. There are a couple of servers that I administer via VNC remote control and this is painful too. Also I have been trying to get a file off of one of the servers via FTP since Sunday without joy :( I'll try your proxy suggestions and we'll just have to hope they fix it I suppose. I too have logged a call and they said they will refer it up to the next level of support. |
Re: Speed problems in Luton
One way around the downloading from FTP is to put the proxy into the FTP for the connection settings, this seems to force the server to fetch the file via HTTP. I get fast downloads this way from FTP.
As I mentioned above, not a good idea to use it fro HTTPS protocol. Ironic that I can't get it fixed as NTL use my friends car park in High Town!! Maybe I'll have a word and clamp there vans until it's fixed :naughty: I'm going to call customer services today and see what they say. If the technicians don't know about it then they won't fix it. I used to be with PlusNet but changed to NTL for the speed. There support system is excellent, all online and all dealt with by one person allocated to your problem ... unfortunatly in my area the phone wires are aluminium so ADSL is dodgy. Day 11 ... the saga continues (hopefully not for long) |
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Same over here in Stopsley. Problems started just over a week ago. I usually use netscape but had the same when i moved over to explorer. 2 seperate comuters-same problem. Phoned tech support yesterday and was told to change proxy. Still appears slower on some websites such as the secure ones. 6 e-mails were taking 30 minutes to come down to me.
Called again today and was told that if i could access my e-mail online via webmail, it meant their bit was ok and it was an outlook problem. Ended up hanging up on her. Called again and they could see a problem with e-mails coming down to me. Suggested it was a spam filter setting being too high at the ntl end. He turned it down a bit and i'll see how i go. Broadband should work straight away without adjustment to all these settings. Why won't they admit there is a problem in this area. A free upgrade to 4MB is no good if i can't even get the 2MB version |
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Thats 6 people I know of with problems. I'm typing with one hand as the phone is on my ear to tech support again.
They have just said that they will be calling me in the next 24hrs ... but they told me that 3 days ago. I think we should all get together and go to the place where they keep the servers and knock on the door. If they are busy I'm quite happy to help them out for free. It is so frustrating that I live less than 3 miles from the servers ... why can't I just be put through to someone at the building where the servers are ... I like talking technical, and I'm sure they would like to explain to me how this all ties in. FOR GOD SAKE IM FED UP TALKING TO PEOPLE THAT DON'T KNOW WHAT I'M TALKING ABOUT!!!!!!!!!!!!!!!!!!!!!!! |
Re: Speed problems in Luton
Yeah they never got back to me either...this isp is crap. My connection is rubbish unless I change proxy, games are still laggy at best, my old and new modem keeps cutting out and I see no sign of any of it being fixed. The only alternative in my location is bt but theyre crap to...I dont want their phone line. Do you know of any alternatives in this area? They should be arrested for being such a joke LOL!
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Re: Speed problems in Luton
if forcing ftp transfers via the proxies speeds them up then something doesnt sound right, perhaps shaping or some serious routing problems between you and the ftp server.
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Re: Speed problems in Luton
The only options are NTL and ADSL (BT Line) ... best to check with neighbours what they have. When I lived in Scotland I was with PlusNet for 5 years or so with broadband and never had any problems.
I know you can have sat broadband, but not very practical. I'm very tired of this now, if I treated my customers this way they would never call me back. Unfortunatly NTL know that the only alternative is to have a BT line and some people don't want this. However, BT do have far better customer support (just). Maybe Bulldog can help? But I would only get 2Mb at max on ADSL, not enough for me as I regularly transfer file 1Gb+ for work ... I am really sick of this :tired: ---------- Post added at 21:23 ---------- Previous post was at 21:20 ---------- Hi Chrysalis, Yes I have been telling NTL for the last 5 days that this is a port routing problem, but of course since I don't work for NTL I must be some dumb f*k who pays there feckin wages. sigh |
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I was this close to signing up for 10mb blueyonder when I found out they dont cover this region!!!! You have to have bulldogs phone line, which again is a joke. Plus, I've just read up on bulldog and I hear nothing but problems with billing, connection, customer service.....how can ntl get away with this bs? Surley theyre breaking some kind of law or something here. I'm paying for a pruduct that I'm simple not getting, and they have no cure for this modem problem either!
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Re: Speed problems in Luton
Unfortunatly NTL = Telewest = Blueyonder. Were stuck i'm afraid, or maybe I'll go back to dial-up ... :drunk:
If this isn't fixed by wednesday when I have some very important work to do then who's up for going to NTL's office in wigmore lane??? :) |
Re: Speed problems in Luton
I could bore you with the usual stuff about ntl resi services not being suitable for use in business, etc, but no real point.
If you're regularly working from home or require the connection for business you may want to investigate other more business class options with better support though. I know the ntl business cable modem services have a higher quality of support than the residential services. |
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:mad: Well ntl lowering my spam setting has made a difference of precisely f*** all.
Just to wind me up even more, i've just received a leaflet from them saying my analogue tv has gone up by £2 a month even though i'm receiving less channels than ever. |
Re: Speed problems in Luton
Ive also noticed that the proxy servers in Luton are dropping like flies, I think 2,3,4,5 are crap now
---------- Post added at 11:41 ---------- Previous post was at 11:28 ---------- Unfortunatly with the business services they only offer 1.5Mb, the reason I switched to NTL was that I needed a faster speed ... and paying twice the price for nearly a seventh the speed isn't that attractive to be honest. I'm paying £500 a year for a service I'm not getting, thats what it comes down to. People say you get what you pay for ... well send me a cheque for £500 and I'll agree with you :) NTL have said they will compensate me ... box of chocolates probably. |
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I'm gonna try to get compensated to...I'm sure that theyre aware of the problem so what is the hold up with repairs? You got a ntl:250 there gizzy? If so, any problems with it?
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Re: Speed problems in Luton
Yeah I've got the new blue modem ... only got NTL BB a month ago because of the ADSL problems. Seriously thinking about going back to ADSL as I could live with disconnects once a week. My modem is stable and sync'd all the time. Stats are:
Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 3 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : 0.8 dBmV Downstream SNR : 41.5 dB Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 1 Upstream Frequency : 33600000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 61.0 dBmV Upstream Mini-Slot Size : 2 To check the stats go to http://192.168.100.1/ Username and password is root You may need to change the proxy settings again. Just untick the proxy server box in the LAN settings so you can access the modem stats. And tick it again for browsing. You can also add 192.168.100.1 to the local ip addresses in the internet options ... under advanced proxy settings. Also the 24hrs have passed and no contact from tech support. |
Re: Speed problems in Luton
Not much to add other than whichever Luton server I was on stopped working about 2am. I'm just going through Huddersfield or somewhere now.
I haven't called anyone to at NTL as I have just spent a day and a half on the phone to Timbuktoo and CS, trying to get a relatives new install recognised by them. |
Re: Speed problems in Luton
Well Upstream transmit Power Level : 61.0 dBmV won't be helping. Rest is fine.
Be interested to see if you have high pings or packet loss. If you do then the above is probably the issue. |
Re: Speed problems in Luton
I discounted my stats as being the problem as quite a few people in the same area have the same problem. Everything is fine through port 80, just all the rest that have a problem.
Would the upstream dB cause this problem and what do NTL do to sort the high dB out? |
Re: Speed problems in Luton
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Yes it could cause this problem that's why I was interested in knowing if you have high pings or packet loss as well. Needs either an engineer to visit your local cabinet and have a mooch or alternatively if it's an area fault a network engineer. |
Re: Speed problems in Luton
Yeah, well not high pings ... no pings at all. The tech support insist on me tracert ing at every given opportunity even though I tell them that this will be port 80 and proxied and isn't the actual problem!!
Just to add ... I'm done, had it!! Been 12 days and I've never had that '24hr and we will call you back' Cancelling monday and they can pick up there modem from the end of the garden. FU NTL ---------- Post added at 18:46 ---------- Previous post was at 18:23 ---------- I also notice that torrent software has no problem? Azureus will happily download at 5Mb ... what's going on??? It is because Azureus is an aggressive piece of software that will get the data no matter whats in the way or what? One thing I tried today which I hadn't before ... Xbox live ... disconnects frequently but not as laggy, suspect they have had so many complaints from Xbox live users that the ports are wide open for this gaming. |
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I've told you what is almost certainly wrong, and it's probably an area issue, the end result is that your transmissions back to ntl arrive with low power and poor signal quality causing slow speeds, packet loss, etc. Very low latency traffic such as via the caches will help to alleviate, opening multiple connections can also help, however fundamentally you need to report this as a slow speeds issue and stop messing trying to be overly technical talking about 'port routing'. Quote:
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---------- Post added at 22:06 ---------- Previous post was at 22:02 ---------- Quote:
'We are ntl, We don't have to yell, No use phoning us We won't phone you back and that's the truth 'Cos we're, we're ntl.' Welcome to the quality customer service of ntl. Never ever ask them to call you back, if you need an engineer get one sorted while on the phone. You seriously need to consider a more expensive premium service, have a look at Zen Internet perhaps, their customer service is good quality. |
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Has anyone had any success trying to get those idiots to sort this out. Every time i phone up, i get someone who doesn't know one end of a computer from the other.
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Re: Speed problems in Luton
WOW! Thought I was going mad.
I'm in Stopsley and for the past couple of weeks I've been suffering with connection drops and slow speeds. I originally thought it was me,or should I say my router,with trialing different firmwares and ended back with the official one only to find that it's still happening.Not as much,but still dropping and browsing/DLoading is cr*p. Don't seem to have to much trouble with BF2.Okay occasionally it will drop but most of the time it's okay. Tried different proxies but to no avail...:mad: Just noticed that whilst typing this it's dropped again...:mad::mad: My Upstream Transmit Power Level:51.50dBmv Remembered reading that someone having similiar trouble had found out that the local 'UBR' they were on had to many top tier connections and was moved to a different 'UBR' and it's all okay now....Does this sound right or familiar to anyone |
Re: Speed problems in Luton
I'm having problems trying to cancel the damn thing now ... I'm sure the next offer they make will be a week in Barbados with an NTL employee of my choice!!
£17.99 for the next 6 months ... is that for a working connection or just this rubbish I'm getting now. I've been a customer for just over a month and so far have warned 6 people off NTL broadband ... so thats another £200+ per month that NTL won't be getting. Still trying to cancel ... :mad: ---------- Post added at 09:52 ---------- Previous post was at 09:17 ---------- Out of interest can everyone in th Luton area post there default proxy. You will have to make sure no proxy is specified in IE or FireFox This will tell you: http://www.nthellworld.co.uk/home?nav=tools&exec=proxy My one is lutn-cache-2.server.ntli.net |
Re: Speed problems in Luton
Im also on 'lutn-cache-2.server.ntli.net'
Just spent another 45 minutes on the phone to them. Went through the whole thing again. Eventually my 7 -mails came down (25 minutes) and he reckoned that was it sorted. Probably a Norton problem he said even though i told him a million times it's the same on my laptop which hasn't got Norton on it. What chance do we stand??? I know i'll waste most of morning doing this but i'm going to try a few other things which have probably been tried already. Bypass router, another computer with XP without the latest updates etc. Will report back later |
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Do a google for "what's my ip" and you'll find many sites that show similar details. You'll see from those other sites that different URLs will use different lutn- caches. You don't have a "default" afaict. I certainly don't. An example of how I know is the problem using .rapidshare.de because under their newer system the initial request for the file can be on one cache, and the final one to get the file after you wait the 20 seconds, choose a mirror and type the 3 digit code can be another one depending on the mirror. Anyway that's digressing a bit, I'm in LB and use the luton caches and I'm not having problems at the moment [hope I'm not tempting fate :)] Indeed I've not had any problems with my connection for ages, I just wandered past to read about the 4mb. Nevertheless I've been where you are now in the past and I can sympathise with how frustrating it is. But perhaps James is right when he suggests a localised issue? |
Re: Speed problems in Luton
Im afraid you do have a default proxy.
Try specifying this proxy for all protocols and see what you get: lutn-cache-2.server.ntli.net And of course it is a localised issue ... anyone who has as default the luton 2 proxy has gaming, secure and ftp problems. If you read some of the other posts you will see that many people in my immediate area have the same problem. They won't even let me cancel it now ... :mad: |
Re: Speed problems in Luton
I've been having the same problems in Luton since Friday 5th May. Called up numerous times but still no progress. Eventually, they said it will take time as they have heard simular complaints in the area and their 'technicians' are working on it and will be fixed next week...
Over a week has past now and no change. Its the usual thing, browsing seems to be ok since i changed the proxy, but gaming is a definate no-go and even VOIP/webcam on MSN lags me out all the time. This never happened before, i've been with them since November. I've been patient up until now (no online games for about 2 weeks now, i think i'm going cold turkey!) but this really does take the biscuit. Is there anything we can do on our side to fix this problem or is it simply down to NTL who need to get their act together - again... |
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I get that cache when I go to your link - I use the same lutn caches that you do as I said :) OTOH, if I use this link I get a different lutn cache :- http://megawx.aws.com/support/faq/software/ip.asp If I go to .rapidshare.de to get a file, I use different caches for different mirrors. i.e I don't use lutn-cache-2 for every request, there is no default in place here. YMMV, but I very much doubt it. Unless ntl uses http caches for gaming I can't see how that will be affected [the fact your gaming and others voip traffic is affected suggests it's something else] As for cancelling send them a registered letter / fax etc - bear in mind minimum contract periods though if you have one, you might be better using the letter to document the problems, if you've already accepted some kind of discount / refund for the problems you've had. As for localised I meant that it doesn't appear to be the caches - because they are used in a far wider area than the kind of issues that James indicated, e.g LB where I live uses the same caches that you are and despite using lutn-cache-2 I'm not experiencing the problems you're having. Believe me, if lutn-cache-anything were giving me similar problems I'd shout from the rooftops. |
Re: Speed problems in Luton
Ok, can you try the test I placed earlier:
change yout FTP proxy to: lutn-cache-2.server.ntli.net try to download this file: ftp://ftp.lom3europe.com/mir_install.zip what speeds do you get? then change FTP proxy to: lutn-cache-2.server.ntli.net what speeds do you get? I'm not trying to challenge peoples knowledge, I'm trying to get my broadband sorted out. The more information I can get from people testing there connections compared to mine the better. If you had a problem and asked me to test certain aspects then I would be glad to help ... just saying ... 'your wrong' will get the response 'no your wrong'. Most people here are working from pseudo knowledge. I'm quite sure that I will be picked up on spelling and grammer eventually. |
Re: Speed problems in Luton
I have already told you what is wrong. You don't know how the caching works so please stop trying to be technical about it. I'm not working from pseudo knowledge at all.
The caches only receive requests sent to port 53 (DNS) and 80 (HTTP), no other traffic goes through them unless you explicitly send traffic to them by specifying a cache. Even this tends not to work too well if at all. So your claim of a 'default proxy' affecting your FTP download is just wrong. It's not really surprising that FTP doesn't download too well through a webcache. Whether you specify or not, traceroutes cannot go through the ntl webcaches as they don't run over TCP. I have asked you repeatedly for info on latency / packet loss but again your obsession with cache 2 meant you ignored my question. They are web caches not all protocol proxies, misusing them as an all protocol cache as you are it's not surprising things aren't working 100%. They are dedicated webcache appliances supplied by Network Appliances. There is no default cache, the IP address of the site you request is hashed and from this hash a decision is made on which of the caches to use, the entire IPv4 address space is split between the caches. Frankly you're expressing your anger at the wrong people and overestimating your own knowledge here, it doesn't help that you're telling other people they don't know what they are talking about when infact you don't. Just to repeat what's wrong, you have a bad upstream path to the ntl equipment, it's very unstable (as your two power readouts showing 61dBmV, the absolute max, and then 51.5dBmV have evidenced), and when a change in transmit power above a certain level is forced by a variation in this path it can cause a disconnect. Using a cache may alleviate this as it reduces the latency to servers dramatically meaning that there's more chance of retransmits compensating for the packet loss more. Could even be a load of noise on the upstream causing your modem to increase power to try and get over it too. Ask the cretin you speak to at tech support (assuming it's one of the people who has so far failed to spot this extraordinarily obvious issue) to check the flap list on your modem, preferably looking for power adjustments, the column marked P-Adj. Their tools should be quite capable of doing this if he can be bothered to look at them. Also worth checking is your upstream SNR. If they can't see the problem (IE a very big number where working as intended modems have a very small one or zero) then they need the sack to be honest. As you appear to have issues accepting that your technical 'knowledge' isn't all that here's a couple of links to save you the trouble of arguing the toss with what I've said: Web Cache Control Protocol Flap list info Acceptable Modem power levels as per the sticky at the top of this board Now stop trying to argue technically with tech support over which cache does what, how, when and why and just report a slow speeds / intermittent connection issue and ask them to check out the flap list for your modem. The fact it affects gaming as well as TCP based protocols, and affects FTP as well as HTTP makes it abundantly clear that caches aren't causing your particular issue. I'm not saying that there isn't potentially a cache fault somewhere, but it's not the cause of all of your issues. Get the physical connection issues sorted first, then can move a bit further up the chain. EDIT: For punctuation, clarity, and a small addition. |
Re: Speed problems in Luton
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But the test is flawed. Because as I've said there is no default cache and I use lutn caches whether I put them in firefox or not, and as I've said twice, I don't have a problem. Hoping I'm a ****head won't change that. Besides, I didn't just say you were wrong, I gave evidence and a test you could have done yourself to check what I said about the caches was correct and applied to you. I then had to repeat the same points and post a link. Spelling and grammar are the least of your problems, you can write it in Klingon for me, it won't change what I'm going to say. That said, if there is a problem with a particular cache in lutn - and from time to time there certainly can be - it'd be easily solved and you would have done it already and the sun would be shining, skies blue and you wouldn't be trying to cancel. Simply put, no amount of testing that cache is going to fix the problems in Luton with gaming. Nor is it really going to help because asking who uses that cache is widening the number of people beyond those with the problem, not narrowing it down. That was the reason I posted - but if that info wasn't helpful so be it. Logically, for those of us using lutn caches, either downloading that file would use lutn-cache-2 if we don't specify a cache - which you seemed to believe earlier happens to all our requests. In which case I'd be testing nothing when I specified it. Or it doesn't use lutn-cache-2, in which case that file wouldn't be a problem even if that specific cache did have problems for the requests that do use it. I'll bow out now anyway - someone as intelligent as yourself should be able to figure out what info to get to narrow it down from those who share the problem - but to answer dxl's question the chances seem high that there's not a lot you can do even if you narrow it down, other than wait for the engineers to sort out the problem. :( |
Re: Speed problems in Luton
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Re: Speed problems in Luton
Presumably you think his disconnects are being caused by cache 2 as well. Am sure I referred to both instability on the upstream path and noise as being potential causes.
As you clearly know more than everyone else on this entire board you can help yourself to be honest, I really don't know why you posted on here asking for assistance when you are refusing all the assistance offered and are only interested in proving your own incorrect hypothesis out. BTW the same upstream issues affecting you could be down to a component which feeds several hundred homes, could call that your local area actually and noise on it will affect everyone on the fibre node. Still it must be cache 2, Gizzy says so and who's a peon like me having worked with cable for 3 years and IP networks professionally for over 5 to argue? Also bowing out, no point in trying to offer advice or help people who aren't going to listen to anything they don't want to hear. |
Re: Speed problems in Luton
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Re: Speed problems in Luton
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I download that file through my transparent proxy and get 256kB/s. I then change to the Watford Proxy "watf-cache-1.server.ntli.net" and download at 1200kB/s. Someone explain that one :) Come on NTL sort it out :) Please :) I should also Mention Im in Hemel Hempstead Also my transparent Proxy is ALWAYS 'lutn-cache-2.server.ntli.net' TBH tho all i do is surf using the Watford Proxy and use NNTP which isnt affected so my connections fine at moment. |
Re: Speed problems in Luton
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Firstly, stop stuffing FTP through the caches, they aren't there to cache FTP transfers and as you probably noticed performance can't be guaranteed. You don't download any FTP file through a transparent proxy in normal operation, they cache web not FTP. You're a network tech (whatever a network tech is, these days means anything from a CCIE guru in charge of the entire world network to someone who changes passwords at a College) but you didn't read my link on WCCP, Web Cache Control Protocol, nor what I said about it. Just to repeat... Quote:
The only time this changes is if a cache is down, in which case the hashing algorithm will take account and split the traffic between the remaining caches so they all take a slightly larger address space each. The reason you see the same cache is probably because you are going to the same site to check it every time. In any case, I'm not denying there might be issues with Luton caches, however for the absolute last time This isn't what's affecting FTP and gaming, for God's sake just get the signal issues fixed then start worrying about what might be wrong a bit further down the line!!!! OK I'm really out of this thread now, by all means get the caches fixed as there probably is an issue with one or more of them, still won't resolve the slow FTP transfer issue so you'll have to carry on stuffing every protocol through a cache not intended for it, which may stop working at any time. |
Re: Speed problems in Luton
Right, i'm not going to lose my temper or get sarcastic (at least not until i get on the phone to ntl tomorrow). I know it's all been done before but here's what i've done to be sure it's not me. Took the router out of the system, Tried using Internet Explorer and Netscape. Tried another computer. Tried a 3rd computer without the last 12 months windows updates, without SP2, without any firewall and without an anti virus program. Only way i can speed up browsing is by changing the proxy setting but it doesn't help me when trying to get my e-mails. They take about 15 minutes for 2 or 3 to come down the line.
Oh well, back on the phone to them tomorrow. They'll probably start by advising me to turn my computer off and on again. |
Re: Speed problems in Luton
Of course it wont help with emails as james henry already said its only used for http port 80, emails are not port 80.
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Re: Speed problems in Luton
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You need to take a chill pill son :) Dont get soo excited its not doing your heart any good. Just calm down ;) (/scouse accent off) Chill Out! And believe it or not, not all folks that are working in the IT world are experts on Proxy servers and Web Caches. Just a shame, 2 members are no longer visiting the forum, thanks to your views and comments, which i take it are always right. When members feel they need to leave and start a thread on a forum elsewhere, thats really good mate! WELL DONE! I thought the idea of these forums were to help and assist people, and if they arent technical eggheads, you try and explain in a friendly approachable manner? You might want to try it sometime. Of course thankfully the majority of forums users do, do that, which is why this is such a great forum. |
Re: Speed problems in Luton
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Presumably these cache obsessed posters will throw a paddy on the new site and stop posting on it when someone tells them they have signal issues because that's not what they want to hear? I just said it like it is, if that offends then tough to be honest. My tone changed due to the complete and utter ignorance being shown to what I was trying to say. I consider it to be rude when someone asks for assistance then totally ignores the advice given as they consider themselves to know better. Everyone's an expert, few have actually worked on this stuff, and I'm one of them so would like to think it qualifies me to troubleshoot basic connection issues. Incidentally a lot of people start threads on other sites, doesn't really mean that much they are just spreading their bets to be honest. Quote:
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Still as I've apparently been the spawn of Satan let's take a look back shall we? http://www.cableforum.co.uk/board/sh...3&postcount=39 I thought was pretty clear what I was trying ot achieve but difficult due to OP's insistence that traceroutes are proxied and apparently also go on port 80? http://www.cableforum.co.uk/board/sh...1&postcount=41 Reason I posted there is that OP is trying to be technical and is being incorrect, he's trying to tell TS that traceroutes are handled by web caches and wasn't interested in being told he was wrong. I thought I was pretty polite there. http://www.cableforum.co.uk/board/sh...0&postcount=51 By this time I was losing my patience a bit with his ignorance of what multiple people are telling him and what he would have found had he researched this issue rather than continuing his ongoing obsession with Cache 2 http://www.cableforum.co.uk/board/sh...1&postcount=54 I showed him why he was wrong with his assertion that the customer he was quoting had fine signal levels, namely that they were seeing disconnects which last I checked a proxy would struggle to do, and by that point had had enough of having someone who clearly didn't know what they were talking about but could tick the button to proxy everything telling me that I didn't know what I was talking about and absolutely REFUSING to listen to anything that disagreed with how they saw things. So yes I may have been harsh. http://www.cableforum.co.uk/board/sh...5&postcount=57 I was curt with you because you simply ignored my posts which I thought were fairly clear that FTP isn't proxied, and also quite clear regarding how proxies were allocated. Anyway anyone who has issues with gaming / FTP in Luton following this witch hunt against a web and just to emphasise again not FTP, not gaming, web cache as being the root of all evil in those areas is wasting their time with this. I've already said it's signal problems at least in the two cases I've seen, could also be congestion issues for those whose signals are fine as signal problems can also cause congestion due to extensive retransmission of upstream traffic which will obviously cause bandwidth problems as something retransmitted twice will suck up 3 times more bandwidth than necessary. EDIT: Been busy! I'd like to take this opportunity to apologise to anyone who was unduly offended by my tone of posting in this thread, it is as I'd hope is obvious not the way I normally conduct myself on this forum however exasperation does these things. |
Re: Speed problems in Luton
Why do you continue to post if being ignored angers you so much.
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Re: Speed problems in Luton
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They could, as suggested by others in this thread, mess with proxies to get their web and maybe their FTP and not much else working, or get on the phone, get it logged and get it sorted properly. No brainer I think? |
Re: Speed problems in Luton
Hello guys,
I'm not entirely sure whether I'm going to contribute anything to the discussion as far as a resolution is concerned, but I thought I should throw my experience of the current NTL slowdown in the knowledge pool for communal consumption. I live in Brighton (all is well here on the NTL front) but my brother lives in Luton, Stopsley more specifically, and has been experiencing issues of very similar sounding nature to the ones detailed earlier in this thread. Changing the proxy server seems to have sorted out his browsing speeds, however, he is still experiencing slow down and packet loss through MSN and a verbal communication program called Team Speak. He's also an avid internet gaming fan but reports no slow down in performance during his games. I’ve advised him to ring up and “report a slow speeds / intermittent connection issue and ask them to check out the flap list for your modem” which he assures me he will do tomorrow. I’ll keep you posted on how things play out! |
Re: Speed problems in Luton
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If I know anything about 'James Henry', I think he will be pleased someone has taken notice of one of his attempts to help out. If your post has contributed only that, it will have been worth it ;) - I will be interested in the feedback :) |
Re: Speed problems in Luton
Hello guys. I am the brother of CptCoatHanger. I rang NTL and quite frankly they are a bunch of people who know absolutely nothing about anything.(From my experiences with them). I've rang up 9 times in the past two weeks. 4 Times i've had the phone put down on me, I guess no-one does overtime :'(. The first 2 times that they didn't put the phone down was a mixture of things, they first did some random checks which then probably lied about since they CLEARLY is a problem with the NTL service, then they told me that it was that i had Spyware/Adware...I knew that i didn't have anything of the sort as i'm pretty nerdy and upto date with the latest PC protection stuff. But non the less when i told them this it was a "Ring back if this doesn't solve the problem" type of reply... (/indian_accent)
The second time i rang it was the usual check business, ofcourse nothing was shown to be odd. Then i was told it was probably my Firewall, funny that since i don't use a firewall... :td: -___- So i said, Mate, it's clearly not my firewall since i don't have one.... Then they said "Do yo use a router" I use one so i said "yea" and they say it's definately a problem with your router... "Call back after you've bought a new one and the problem persists" Too bad other people in Luton are experiencing the same problem and my router is only 4months old or something like that ='( :td: The third time i rang, i was put on hold for like 20mins whilst they "Ran some checks" which had previously taken 1min w/o hold... Then they came back saying saying open Run, CMD, check the ping to www.bbc.co.uk, (i'm sure you know the process) and it came back that i was losing packets and general lag. (This is before i changed the proxy) And we established that i was losing packets (No sh*t Sherlock) even though i'd told them that this was the problem. So then they said we're going to take you off the system then re-add you. They did this and nothing changed regarding my packet loss on Team Speak. They said give it an hour to sort itself out then ring back..... :td::td::td::td: So i rang back saying can you just send a technician round to have a look. And they're like: Well it will cost you "a heafty amount" So i was kind of annoyed that we're paying for a 2mb connection and haven't been able to properly use it. They just said, i'm gonna do some checks... so i said, look your tests will return fine and its not spyware/virus's/adware/ i formatted my PC and the problem is still there its a PROBLEM at YOUR END. Not my end.... Then they just put the phone down and didn't want to help. NTL are a joke in my oppinion and still 3weeks after i've started having this packet loss problem, nothing has been fixed.... I use a program called ventrilo or TeamSpea(Its where people can communicate whilst playing games) And i can't go on there as i have so much packet loss that i don't hear what people are saying and i just crash from there... So thats my story. :) Thanks for reading ;) |
Re: Speed problems in Luton
Oh look.... The problems with Luton were issues with the local networks, they are aware there are issues with noise and power and are working on them.
I'll take one order of 'I told you so' with a side order of patting myself on the back. http://www.chetnet.co.uk/portal/foru...ead.php?t=6725 has more information. I have as little tolerance for a smart **** or smug git as anyone but in this case I'll allow myself some smugness. |
Re: Speed problems in Luton
Hello to one and all and my word am I glad to have found a group of suffering gamers, for a moment I wa fearing for my sanity.
I work in IT and basically know what I am talking about. I have tried EVERYTHING that can be done with my PC, down to changing the MTU size. I have been on the phone to NTL on no less than 7 occasions now over the last month and am getting sharper on the phone each time as they attempt to talk me through the usual "safe-boot" pants. I KNOW that there is some form of signal degredation issue somewhere along the lines within Luton. But it is rather specific as I have a good friend using the same settup around the corner 'in Luton' who is not seeing a problem with Gaming latency at all. I argued with a 'gent' from some foreign shore for the best part of an hour about Webcache being a port 8080 work-around and not a solution. He basically told me that "NTL does not support gaming", suffice it to say, I went mental at him...he basically hung up on me in return. Bravo to him!!! :dozey: So the short of it is kids, the guy I just spoke to says that it IS up their their Technical SUpport Intranet as a problem with "Gaming in Luton". So you can all call of the hounds for the moment. However, keep the hounds ready as the 'again foriegn speaking gent' basically said that I have to "bear with NTL" while they resolve. He even mentioned a 'recabling program', but I could have mis-understood is thick-accent so apologies. I said to him "should I leave NTL?" (to test the water). He replied, if you think that you can get a better service elsewhere it is up to me, "so Yes then..." I replied (I bet he smiled ;) ). So, the short of it is. All the phone calls from all of us have paid off and they are finally starting to investigate the causes if they haven't identified them already. I very much doubt that it is throttelling as I play games from dawn til dusk on some days and have seen the problems all through the day('s). Maybe they have a nasty bottleneck on a local exchange but my gut feeling is either a routing of traffic problem of infrustuctural cabling problem. Lets prey for routing!! as that should just be some routing changes and then its fixed, but I bet it is far nastier and is a re-cabling job. The guy on the phone said to give it a week and try again, he did say he would note it on my account and that the Faults department could be contacted about re-imbersment. James mate, this may be a better strategy of attack. If we all ring up the Faults department and complain about gaming asking for money compensation I garantee that someone will start to care when they realise that lots of people are demanding money back!! Obviously they wont give any back but the point is that their Fault Manager will chase up the Problem/Investigation team manager('s) to see what the eta's are and what cost implication may be occured. I think that this would be a wiser move that TS. Take care all and hope to lining up in some distant battle-filed with some of you in the not too distant future.... Best regards, Luke |
Re: Speed problems in Luton
Hi Luke. The cable modem technology isn't digital, its' analogue and the signals can be degraded, noise can get onto the cable network (it's kinda like a giant aerial) and cause problems, corroded joints, badly seated cables, loadsa reasons. As the noise gets worse the error correction systems become unable to compensate so you end up with retransmits happening at lower levels which causes latency and packet loss. Latency and packet loss equals slow speeds.
Rerouting generally isn't an option so the causes of the noise have to be tracked down and resolved which can be pretty tough. |
Re: Speed problems in Luton
Thanks for the info James. The reason that I was thinking it may be more of a 'traffic routing' problem through the NTL network is due to the fact that my HTTP browsing is working as expected. I appreciate that I shouldn't have to use a different webcache server but when I do it does work 'normally' (within the defined speeds of an expected 2Mb link).
So I can only assume that the physical links are fine and that it is something within the configs of specific customers setups. Either by our IP's being allocated addresses that route a certain 'wrong way', or by some local exchange being down and our traffic having to 'go around the houses' (excuse the pun) before reaching some local NTL server? I understand some of the routing/cabling issues that can occur, but you may have more knowledge on the subject than me. Oh, by the way. When I spoke to NTL earlier in the week the guy told me that they had (for some reason) set the config file on my 2Mb connection to be 56K!! So in addition to the problems with cables/traffic, you may wish to have your modem speed confirmed by NTL TS. Best regards to all, Luke |
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Re: Speed problems in Luton
A genuine letter to NTL:
Dear Cretins, I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office: My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive. When he did not arrive, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website....HOW? I alleviated the boredom by playing with my testicles for a few minutes - an activity at which you are no-doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After 15 telephone calls over 4 weeks my modem arrived... six weeks after I had requested it, and begun to pay for it. I estimate your internet server's downtime is roughly 35%... hours between about 6pm -midnight, Mon-Fri, and most of the weekend. I am still waiting for my telephone connection. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled ******* jugglers. I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating Scottish robot woman...and several other variations on this theme. Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music. Forgive me, therefore, if I continue. I thought BT were ****, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum incompetents of the highest order. British Telecom - ******s though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and its worthless employees. Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John Brilliant :) |
Re: Speed problems in Luton
I live in the LU2 area of luton and have not noticed any problems at all aside from the ocasional page hang that I have allways had.
On proxy 62.252.64.13 here and not to many problems Have come to expect that the connection will never be perfect on NTL anyway :) |
Re: Speed problems in Luton
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Quote from customer concern at ntl: "well im sorry but to tell you the truth you would be better with adsl in your area if you can get it, we have so much hassle in your area that it's not economically viable to fix it, it's a physical cabling problem" ADMIN EDIT - (Russ) Do NOT attempt to avoid the swear filter thanks. |
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Some NTL Employees are very very helpful, I dont think calling them those kinda of names is gonna help anybody! A bit harsh that post Gizzy, I take it you were on the Shandies when you posted that? :D |
Re: Speed problems in Luton
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---------- Post added at 15:01 ---------- Previous post was at 15:00 ---------- Quote:
The fact they can't be bothered to maintain their plant and resolve the network issues is absolutely astonishing. Have you considered speaking to trading standards, the DTI and your MP about this? The admission above is a bit of a smoking gun to be honest, that they know the service is broken but refuse to fix it is an admission that they are selling a service not fit for purpose. Take them to the cleaners to be honest mate, them saying the above is pretty firmly extracting the urine. Do you have this in writing? |
Re: Speed problems in Luton
i ran a speed test and got these,
Download speed: 4148 kilobits per second, i just got upgraded to 10mb about 45 minutes ago, |
Re: Speed problems in Luton
I still cant play my games!! or get on Teamspeak properly! This is worse than dial up and seems to be going on forever.
Someone phone watchdog up and lets get this on tv! |
Re: Speed problems in Luton
Sorry to say to all but I have finally given up with NTL due to 13 calls to Tech support and constantly being told either there is NO PROBLEMS in the Luton area or that there are problems and that I should call back in a few days for an update. When I do call back they are then oblivious to any faults and say that they is no problems....grrrr
I have now cancelled my contract with NTL and am looking at an alternate ISP. I HIGHLY recommend that if you have been with NTL for more than 12 months then you follow suit and move to a 'better' ISP, as in anyother ISP is the country... ...if 10 people leave that should sting them a bit financially as much as they have been stinging us!! if more leave then perhaps they will re-consider there approach to Technical Support... |
Re: Speed problems in Luton
Hmm I wish someone would admit what Gizzy said about Leics :(
Leics is same has poor cabling and we all knows the reason it isnt upgraded is because its "economically unviable". |
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Ditto segmentation. Fibre not running too deeply and SCGs being too big isn't the issue with Luton. Don't let Stu catch you saying the network there is noisy ;) |
Re: Speed problems in Luton
excess noise is picked up on modem stats?
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Re: Speed problems in Luton
I got round to phoning ntl today to sort it out.
The nice chap did a remote test on the modem but could not find anything wrong so he then said we can send an engineer round tomorrow to have a closer look. I thought fantastic what a service and said yes by all means send an engineer so I can get this sorted. But I was stopped dead in my tracks by the next comment the nice ntl chap said.He said that if the engineer could not find anything wrong with the modem he would charge me £25 for the false call out..:Yikes: Sods law it's gonna behave itself when the engineer comes. |
Re: Speed problems in Luton
Apart from the blip i had a few weeks ago, my connection is absolutely brilliant, no problems at all to report here, all protocols working flawlessly.
Im located in Hemel Hempstead, and get routed via Luton. Keep up good work NTL! See they do have some satisifed customers :) |
Re: Speed problems in Luton
Looks to me like they have now fixed the problem, hooray.
My VNC access seems fast now and doesn't blow up, FTP not via IE is back to full speed to and I expect the quality of my game connection will be better when I try it tomorrow night. I've removed the proxy workaround and all seems good. It was still dodgy Tuesday night so was fixed Wednesday or today. So thats 6 weeks of very poor service - I'll call them tomorrow and see if they would like to offer me some money off as the latest bill has the tech support call on it grrrr :( Thanks to everyone for badgering them to get this fixed and for everyone's constructive comments :tu: EDIT Just did the speed test I'd previously used...zero packet loss from servers on all continents :D |
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