NTL offering package to challenge talk talk
 

NTL are now offering a package similar to talk talk for £20.99. The full details are:

Details for NTL:
Free set up - no fee
Unlimited Download Limit per month
2MB Broadband (guaranteed)
12 Month Contract
Telephone line
Talk unlimited 24 call plan
£20.99 a month

They are not openly advertising this offer as it could lose them a lot of money but if you ring up threatening to cancel then they can offer this package!

Re: NTL offering package to challenge talk talk
 

Guaranteed??

Shouldn't think so.

Re: NTL offering package to challenge talk talk
 

nice to know about but unless NTL sort out the problems I have I am considering moving away from cable.

Re: NTL offering package to challenge talk talk
 

is this available for existing subscribers too?

Re: NTL offering package to challenge talk talk
 

It's only available for existing customers :)

Re: NTL offering package to challenge talk talk
 

What about TV in that package?

Re: NTL offering package to challenge talk talk
 

Why would tv be in that package? It's to match talk talks, and they're not offering it. :shrug:

Re: NTL offering package to challenge talk talk
 

Just tried... the person who i spoke to doesn't know anything about that offer....any ideas??

Re: NTL offering package to challenge talk talk
 

It was more a question of can TV be added to that package ;) ie, Base pack is £11/m + £10.50 phone, so can you get the Base pack & above package for £31.99?

Similar price as 3 for 33, but this package includes 2Mb BB & TUL24!

Re: NTL offering package to challenge talk talk
 

There's no way that even ntl would offer 2Mb BB as "guaranteed".

Hmmm-I'm sure someone made that point earlier, who was it?

Was it Orangebird? ;)

Re: NTL offering package to challenge talk talk
 

No.

Re: NTL offering package to challenge talk talk
 

Maybe because Ntl force you to have their phone line if you want to take TV service from them
- or has this changed now? :erm:

Re: NTL offering package to challenge talk talk
 

LMAO!!! yes please!

---------- Post added at 15:25 ---------- Previous post was at 15:23 ----------

it's likely to be a 'rententions' deal - ie. straight calls to customer services wont get you it but if you ask to cancel you will be transferred to the department of 'nice people'. aka retentions aka cancellations

Re: NTL offering package to challenge talk talk
 

Hmm, that must explain why they bent over backwards to sort out my 9-month-long problem in five minutes as soon as I mentioned the "c-word"...!

Re: NTL offering package to challenge talk talk
 

:confused: But this package is about phone and BB, nothing to do with dtv... :erm:

Re: NTL offering package to challenge talk talk
 

Just got all 3 for £27-49 per month via retententions

---------- Post added at 16:02 ---------- Previous post was at 15:56 ----------

Just got all 3 via retentions for £27-49 per month
2 mb unlimited
talk unlimited 24
base pack dtv ;)

Phoned NTL to Disconnect and...
 

I rang NTL rententions today to switch to TalkTalk and low and behold they offered to match TalkTalk's service with me keeping my 10meg broadband, phone w/ talk unlimited24 and they will refund ALL international calls at end of each month all this for £22.79. Good Deal ???? I think so

This price is for as long as i stay with NTL.

Re: Phoned NTL to Disconnect and...
 

I'd double and triple check this bit. Does it apply to all destinations or just the talk talk ones?
Also do you have to call in each month for the refund or will they do it automatically?
I'd make sure the points like speed etc. and the lifetime offer were noted on the account and you have the details of who authorised it.

Its a good deal but I'd make sure of it as they might have just been saying what they needed to say in order to keep you for a few more months.

Whoever you got in retentions for this wants their head examinded. They can't expect to give this type of offer out to people without any limitations being mentioned. Already getting a hefty discount on the 10Mb broadband with free phoneline + calls will get out to other customers and eventually everyone will want put onto it.

Re: NTL offering package to challenge talk talk
 

Heard about this on radio 2 business news, they said that they could see happening what happened when dial-up 1st came out, everyone went to the cheapest/fast (at the time) and after a few weeks of over loading no-one could get on or your connection crashed half way thru DL a file.

I would like to see talk talk prove me and them [rad2] wrong as it seems to good to be true a deal.

Re: Phoned NTL to Disconnect and...
 

I am still on the phone to them but as for international calls i only call the USA so i dont care for the other destinations. will ring CS when i hang up and double check. As for the refund the bloke says he will keep an eye on the account and when each bill is due he will refund eash month. I dont mind if i have to ring up and do it myself as long as i am saving. Just got off the phone he said he applied 3 things to my account.

1 1/2 price line rental for 3 months
2 £8.50 discount for something cant remember...will have to wait for next bill i think
3 1/2 price 10meg broadband for 3 months

he did say that international calls are for like 30 countries

at the end of every 3 months these same credits/deductions will be reapplied. Again i dont mind if i have to ring them up and remind them as its saving me nearly £40 every month

Re: Phoned NTL to Disconnect and...
 

I can tell you now, they will not be reapplied (even though he said so), and in 3 months time they might well say the offer has changed (like they did for me).. But anyway, 3 months is better than nothing. :)

Re: NTL offering package to challenge talk talk
 

After asking to cancel, retentions offered me half price phone & 2Mb broadband, plus free Talk Unlimited 24, for 12 months.

I grudgingly accepted.

Re: NTL offering package to challenge talk talk
 

Has anyone else got a better deal from retentions after rob got it (nice work btw!)

At home we've got the standard 3 for £30 deal, no probs with the tv (not been jerky for a good few months now :Yikes: ) or phone, but the net...well its just too slow. Browsing is fine but trying to download off bittorrent?? Takes too long! The upload is the main problem i guess and bittorrent rags our wireless network. At uni we had telewest (I honestly still cant believe they're effectively the same company as NTL) and had 2mb and it made such a difference. The upload was twice what i'm on now. And as there are deals flying around at the mo, and UK Online offer 22mb!! bb for £30 I feel hard done by!

I would therefore be very interested in somehow getting our internet upgraded (and maybe talk ul24 in the process) and if it just takes a threat to cancel..well it won't be the first time ;)

Re: Phoned NTL to Disconnect and...
 

Not like ntl to actually give stuff away, unless of course it doesnt work properely. ;)

Re: Phoned NTL to Disconnect and...
 

I agree and if i have to i will threaten to leave again.

I did phone CS and they have confirmed my account and it is £22.74 per month and will be reapplied every 3 months but like i said if i have to ring them up and remind them i will.

Re: NTL offering package to challenge talk talk
 

So I'm paying 24.99 for 2MB and I already have my telephone with TalkTalk. I think ntl are taking the **** out of me.

I'm going to call them about this, I expect to get the 2MB I have now for LESS than 20.99 as I don't even need/use the phone service.

Re: NTL offering package to challenge talk talk
 

Re: NTL offering package to challenge talk talk
 

free to which countries???

Re: NTL offering package to challenge talk talk
 

Not doubting you, but I'll believe it when you post back to say that you've received your bill & it's all good. :)

Re: Phoned NTL to Disconnect and...
 

wat about existing customers that are in the contract... the problem is that i have had ntl for well over a couple of years, but my broadband only started this Feb [1 yr contract!] [as ntl took 7-8 years to get bband in my area:p: ] If i call them up then would i be able to get this deal?

edit, 7-8 years mite be a bit much, but deffo 5 minimum!

Re: Phoned NTL to Disconnect and...
 

i doubt it as your still in your contract. I have had my phone and BB for over 4 years

Re: NTL offering package to challenge talk talk
 

They said to 30 countries but i only phone USA anyways. I also rang CS and they confirmed my package deal as £22.74 so we will see when the bill comes.

Re: NTL offering package to challenge talk talk
 

I look forward to seeing this offer on the NTL home page as an official package you can purchase but I wont hold my breath!

Re: Phoned NTL to Disconnect and...
 

my mate next door threatened to leave [being in the contract for bband, but not for the tv], and got a similar deal to urs [£22.49], but not including international calls, but including TV BASE PACK... so i called, and I COULDN'T get the same deal :confused:

i got crappy £40 a month:
TV BASE AND TELEPHONE LINE RENTAL
TU24
10mb broadband
1 ASIAN CHANNEL [worth £6]

so basically better off, but doing all the calculations, £5.50 a month worse off than my neighbour :mad: :mad: :mad:

Re: Phoned NTL to Disconnect and...
 

when i quit i got a letter saying i could carry on using BB for free for 3 months.
still leaving though

Re: NTL offering package to challenge talk talk
 

Yeah indeed we'll see, how long does that discount last?

Seems obscenely cheap either way, well under half price.

If ntl can do this without losing money it shows they are royally ripping customers off for the current packages, however seeing their margins I'm pretty sure this'd be a loss leader.

Anyway keep up the good work with retentions guys, let's see if it makes ntl rethink.

They might even try taking better care of their customers rather than throwing discounts at them to make them stay, and even when customers routinely phone up to ask for discounts letting them go, a customer isn't worth anything if they aren't making you money.

I know the ntl mindset is permeating the ex-Telewest employees and they aren't happy about it. They are being set stupid and basically unachievable targets. One of the main issues being that Telewest actually credit check and care what the credit check says whereas ntl will happily sell to anyone to get the figures looking nice. After all the 'figures' can be painted to look good even if the company itself is deeply in the gutter.

Re: NTL offering package to challenge talk talk
 

They said it would last for aslong as i stay with ntl. The only thing i dont like is that they have only applied this offer for 3 months so i will more than likely have to ring up every 3 months to remind them which i dont mind because it's saving me £40 a month. And when they tell me that this is no longer available i will leave.

Re: NTL offering package to challenge talk talk
 

erm that's a contradiction - it's available for as long as you stay with them but you have to ring up to ask for it every 3 months.

Re: NTL offering package to challenge talk talk
 

Ok so maybe i didn't word that right. They said that they would add the discounts to my account every 3 months but as we all know how forgetful NTL are so what i was saying is I do not expect it to be added every 3 months so therefore i will have to ring up CS and remind them to add it to my account instead of relying on NTL to do it. It's gonna have to be done manually every 3 months.

Hope this comes across better.

Re: NTL offering package to challenge talk talk
 

You'll be leaving pretty soon then, it's ridiculous that they discount from over 60 quid a month to 23 with no contract to make sure they get the money back from you paying full price, and I can't see it lasting, they just can't make money.

Although this is ntl, for whom profit is a swearword, so maybe they will, after all a triple play customer is far more important than actually making money on said customer :D

EDIT: I would actually strongly question whether retentions could discount this deeply without serious management involvement.

Re: NTL offering package to challenge talk talk
 

what did you say to them rob ?

i have the same package and paying £33 but have 1mb and talk unlimited local

as i have said before £30 for unlimited uk local calls & base pack tv & 2mb broadband and ntl will keep me

Re: NTL offering package to challenge talk talk
 

I Just rang them up and told them I wanted to cancel my contracts (I was on 10mb internet, talk unlimited and base pack dtv) as I was switching to talk talk offer....I was put through to retntentions and after a few minutes I was offered the deal. Easy as chips m8 lol

Re: NTL offering package to challenge talk talk
 

Did the same, was transferred from dept to dept for about an hour, the bloke on the other end said you need to add on a load of extras with talktalk (insurances here and there) totalling £10ish. I said I will still go to them, was transferred again offerred same as talktalk but without international calling and 2mb BB for 23.99 p/mth.

Still said no...got offered it for £20.99. ...result.:tu:

Re: NTL offering package to challenge talk talk
 

When speaking to retentions did they say how long it was for ? Did they tell you they would discount it every 3 months like they told me ?

Re: NTL offering package to challenge talk talk
 

did they try and bluff it out of you i.e have you signed up with them yet ?

Re: NTL offering package to challenge talk talk
 

Nope :)
If they had of I would just of said I am signing up after the holiday weekend

---------- Post added at 19:42 ---------- Previous post was at 19:41 ----------

Nope, again they just said that was my deal for as long as I stayed with NTL

Re: NTL offering package to challenge talk talk
 

what time are retentions there till ?

Re: NTL offering package to challenge talk talk
 

M-F 9-5pm

Re: NTL offering package to challenge talk talk
 

think i will call them after the easter break

Re: NTL offering package to challenge talk talk
 

It's worth a shot. They are sure to offer you a deal as they have to compete with talktalk now.

Re: NTL offering package to challenge talk talk
 

Wonder if Bulldog are running scared too. Maybe I'll give them a bell on Tuesday and see what they'll offer me. :D

Re: NTL offering package to challenge talk talk
 

Well am i glad i moved to bt today. Because if NTL are giving these offers then they will be in trouble soon enough. They have trouble making any sort of a profit on what they charge now so how will they do it when they are charging next to nothing.

Re: NTL offering package to challenge talk talk
 

Are you taking the p!$£ with this statement, of course you are going to get slow up/down loads you are paying for 1meg. But if you are having problems ring ntl faults and they will sort it out.

Re: NTL offering package to challenge talk talk
 

I think his point was that other providers could give him more for (roughly) the same money, I guess that's why he feels hard done to.

Re: NTL offering package to challenge talk talk
 

we are talking about a company that has just paid nearly 1 billion pounds to use the virgin brand here and have just become uks major cable tv player i cant see money being a problem as the now have virgin mobile to help them out its all about 4play :Yikes:

Re: NTL offering package to challenge talk talk
 

for £34 a month i got given:

tv base and telephone line rental
TU24
10mb Bband...

+6 for Asian channel = £40...

PS, called 4 hours later to check with cs that it was 40, and was told it is 48??? i sed i was told 40. she sed something to do with some discount must have been given on the broadband, and some1 from retentions will call me back on tuesday now...... also was told it was for 3 months? and i wasnt told it was for only 3 months, so will have to get that checked out too...

PPS the deal was given to me after i spoke to the "SUPERVISOR"...

Re: NTL offering package to challenge talk talk
 

So when are you going to admit you jumped too soon?!

I say milk them for what you can until the offers run out or they go bust. They'd do the same to you!

Re: NTL offering package to challenge talk talk
 

You can't see money being a problem? :rofl:

They only just managed to avoid bankruptcy by the skin of their teeth.

They bought Virgin Mobile mainly with shares, they have limited money at the moment - well they always have.

---------- Post added at 00:05 ---------- Previous post was at 00:04 ----------

Bill's service hasn't worked properly for ages, why would he stay even at a reduced price? :confused:

Re: NTL offering package to challenge talk talk
 

why pay 1bn for a company if you have no money ? why not just purchase telewest and rebrand ?

of course they have money :dunce:

ntl / telewest / whoever they are will have to pay 0.25% royalties on its revenue for three decades - with a minimum annual payment of £8.5m - to Virgin Enterprises for the use of the brand name created by Sir Richard.

Re: NTL offering package to challenge talk talk
 

Because Ntl cant help themselves when it comes to swallowing other companies. :erm:

What's that got to do with them having cash to splash about? :confused:


Whatever made you think that, have you forgotten they only just missed becoming bankrupt?

This is OT but Ntl swapped shares with Dicky Branson for Virgin mobile, he now owns 12.5% (or whatever) on the combined Ntl/Telewest/Virgin company AIUI hardly any money was spend.

Ntl are skint. Why do you think they're not expanding by building extensions to their network?

This is all academic anyway. If Ntl are selling BB/Phone line/Calls for less than it costs them to provide then they'll go bust anyway regardless of weather they have cash spare or not.

If you're really interested I'm sure there's a thread knocking about with the details of the merger/acquisition with info from Frank/Neil on exactly how much money and shares were involved.

Edit - Can't find that post bu here's another: http://www.cableforum.co.uk/board/sh...&postcount=124

Edit #2 - Even Bill C states there's no moey for repairs: http://www.cableforum.co.uk/board/sh...&postcount=119

:dunce:

Re: NTL offering package to challenge talk talk
 

Well you know this is because the shareholders are seeing customer numbers more important then actual profit numbers, I bet they are on a mission to just get more and more customers no matter what the cost. Just cram them in.

Yet they could work on improving their quality raise prices a little and have half the customers leftover but with a much healthier profit.

---------- Post added at 18:32 ---------- Previous post was at 18:26 ----------

I think bill is happy to pay more for a better service, but seeing as NTL appear to be doing dumb things on tues I will be ringing for my free TU24 :D

To go with my half price 10meg (due to congestion, probably result of cramming customers in who half are loss leaders), and 3 for £30 discount.

Ntl never learn and will keep been happy having customers that they pay for so I might as well just play along.

Re: NTL offering package to challenge talk talk
 

I think you can say that connection SPEED is "guaranteed" with NTL cable (as opposed to the "up to 8Mb" of ADSL (assuming perfect conditions) , but usable throughput is not guaranteed on either!

I guess it's worth having a pop at retentions (best offer for Family pack, phone not used much, as we kept the BT line and uses the NTL for dialup originally , broadband - currently 1Mb).

Note, there IS a BT line, and I've already checked that the special IS available (first one that has been!).

Just depends... TT seem to have no news server (compared to a restricted one with NTL) and to already throttle P2P (which NTL seem likely to do) - would mean biting the bullet on the £29.99 charge, and another £16 for an Ethernet modem, so maybe better to see if NTL have something approaching a price match.

Re: NTL offering package to challenge talk talk
 

I would sooner have 2 meg that works continuously and consistently than a 10 meg that goes up and down like a whores draws.

Re: NTL offering package to challenge talk talk
 

You know, if this was my company and idiots kept ringing up saying they wanted to leave just to get a good deal i'd say, so be it, leave, goodbye, i'm sure i'd make more money letting these rats leave rather then giving out these mad deals.
It isn't fair that some of us are paying full price for our service, yet people getting 10MB Broadband, digital TV and phone pay less then what i do for 2MB Broadband, NTL need to get themselves in line and STOP handing out mad offers like these.

Re: NTL offering package to challenge talk talk
 

What's idiotic about making a 5-minute phone call that saves you £100's? Who's the idiot?

I'm still in my first year, but I'll be straight on the phone at the end of it.

The system might be wrong, but you'd be mad not to use it like everyone else does.

Perhaps NTL are happy with people paying 2p a month after their 12 months are up. The installation's all paid for, so it's free money for them, 2p more than if you cancelled. The idiots are those who keep paying for the "free" installation after the first 12 months.

Re: NTL offering package to challenge talk talk
 

anyone got any good deals over the bank holidays ?

Re: NTL offering package to challenge talk talk
 

Completely off-topic, but where did you get that picture Paul? It makes me feel a bit ill every time I see it!

And what's with the "Hurry up Richard"? I'll have some of whatever you're on.

I'm sure you've been asked this before.

Re: NTL offering package to challenge talk talk
 

Hmmm i want to ring up and do this, but knowing my luck they'll say okay then your account will be cancelled byeee... and i'll end up with nothing:rofl:

Re: NTL offering package to challenge talk talk
 

Tell em you're "thinking about changing", and looking at TalkTalk's new offer.

Re: NTL offering package to challenge talk talk
 

im drinking john smiths bitter and stop asking silly questions lol ;)

Re: NTL offering package to challenge talk talk
 

Then that should prove to you that they're not worth your hard earned cash.

Re: NTL offering package to challenge talk talk
 

Yes it works, just rang CS, told them I was thinking of cancelling, they put me through to the next dept, who asked why. I said talk talk is cheaper, so they offered me a price match !! £20.99 pm for unlimited uk calls, line rental and 2mb BB ;) (never had the tv, so wasn't interested in that).

Needless to say, I took the offer! I see it as a reward for 10 years loyalty to NTL/Cabletel !

I will however be double checking the bill when it comes !!

Merlin

Re: NTL offering package to challenge talk talk
 

Did you get the free International calls too?

Re: NTL offering package to challenge talk talk
 

why (upto) 2meg broadband when Carphoneywhorehouse are offering (upto) 8meg? hardly a deal match is it?

Re: NTL offering package to challenge talk talk
 

I just rang CS Like Merlin did but they said there was no package to compete with Talk Talk and to get the same services would cost £32.99 So I guess it all depends who you get to talk to at CS as to whether you get a deal or not, Which is totally unfair as all customers should be able to get the same deals.

Re: NTL offering package to challenge talk talk
 

I think you probably have to ring retentions and ask to leave first.

Re: NTL offering package to challenge talk talk
 

not probably - DEFINITELY!

Re: NTL offering package to challenge talk talk
 

I've tried this a few times over the past 4 or 5 yrs with ntl... always worked. My last deal was 10mb for 6 months at £19 a month, this has only just finished about a month ago... I only got that because of ringing retentions and threatening to go with Be.. Plus they messed up my bill, so I used that as a gripe too. I'd feel a bit cheeky ringing them back to try and get another deal so soon after my last one. :erm:

Re: NTL offering package to challenge talk talk
 

Okay i just rang up, and i was on hold for about 20 mins with the whole thing lasting about 35 mins:erm: Good job the call was free :disturbd:

Anyway, this is what i got:
2 meg broadband =£12.49 (I'm currently paying £17.99 for one meg)
Phone Talk Unlimited 24 + free international calls: £12.25
This totals £24.74, but she said i'll be getting a credit every month of £3.75 to make up the difference of the Talk Talk plan, so will only be paying the £20.99. :)

So wooot thanks for telling us about this OP, it's saving me about £25 a month i reckon:tu:
One thing though, does that mean i'm on 2 meg now what do i have to do? Does this mean i get Broadband Plus too?
She also said that all 2 meg customers will be getting upgraded in the next 6-8 months to 10 meg :shrug:

Re: NTL offering package to challenge talk talk
 

after being on hold for 30 minutes they offered me

1mb broadband

talk unlimited 24

base pack tv

£21.49 but this is for 6 months only when i will have to ring them again because there deals change all the time so for 6months £21.49 and free uk calls 24hrs a day not bad as i was paying £33 and call charges so a nice saving :tu:

---------- Post added at 12:28 ---------- Previous post was at 12:24 ----------


but did you threaten to leave ?

Re: NTL offering package to challenge talk talk
 

Hi again,

Gaz, I did say I wanted to leave.... and it wasn't customer services who offered me the deal, it was someone who I was forwarded to... I presume retentions.

As for International, didn't ask, don't care as I've no use for it.

What counts for me is the approx £20 savings I make per month, from £24.99 for 2MB BB plus line rental and call charges (around £14 - £20) totalling around £40 to a fixed price of £20.99.

Merlin

Re: NTL offering package to challenge talk talk
 

only retentions have the power to offer these 'under the counter' deals.

Re: NTL offering package to challenge talk talk
 

OK - I called to cancel - held for 45 minutes to speak to disconnections :mad: Told the quite sympathetic Lady I was taking up the Talk Talk offer. She gave in without a fight and started to process my cancellation :confused: During this process I asked if they were prepared to keep my custom (since 1999) with any price matches? After some light haggling :argue: I agreed to stay with 2Mb Broadband - Talk Unlimited 24 - Line Rental - Phone extras ie itemised billing - call divert - voicemail - for £21. I rarely dial outside the UK and have no great need for a greater bandwidth - I'm probably a typical customer in that sense...
She said I would need to call back in three months when there would be a new offer available - or I could just renew this offer for 12 months.
Whilst she was setting the new pricing up - I asked her about the state of play - and she was very frank in saying they were losing customers 'constantly' - people were leaving and cancelling in droves. The tone was very much that she had given up the 'fight' to keep customers now:tired:

Personally I have had 'issues' with NTL Technical support - who hasn't... But overall the service has been good - so I am quite prepared to stay for now with this new offer.

Re: NTL offering package to challenge talk talk
 

Ooooh i would have rather had the phone extras than international calls!:tu::D

Re: NTL offering package to challenge talk talk
 

This was inevitable, & something that I felt would happen.

What ntl should now be doing IMO is putting together an official deal to offer customers who phone to jump ship to CPW-they should also be locking those customers in by making them agree to an 18 month contract (same as CPW)

No customers=No business.

No customers=Uhnappy shareholders.

Will ntl ever learn?

Re: NTL offering package to challenge talk talk
 

So what number do you ring to get through to retentions?
I did tell them I was thinking of cancelling, but still no luck.

Re: NTL offering package to challenge talk talk
 

I don't know if i rang the right one, but i dialled 150, option 2, then he put me through to disconnections. It worked anyway:shrug:

How long does it generally take for the speed to be upgraded? I can't see any change after rebooting?

Re: NTL offering package to challenge talk talk
 

Don't worry, I'll keep paying the full price to subsidise you grabbing freeloaders!

...but when my 12 months are up, I'll be ringing up like the rest of you :)

This is a crazy situation though. Usually, by the time retentions speak to a customer, they have already chosen their new ISP, taken a 12-month contract, set up direct debits etc. Many of them can't be persuaded to stay at this point, whatever the deal.

NTL need to discount heavily or they'll lose much more money in lost customers.

Re: NTL offering package to challenge talk talk
 

How about offering a well priced, well specified product to begin with instead of offering knee jerk price reductions all the time? :shrug:

Re: NTL offering package to challenge talk talk
 

Hey Dagga, you sound like a miserable old one I knew in chat... he lives in hampshire too...

Anyway after paying full for 10 years or so, we existing customers should get some good deals too, not just the newbies !!

;)

Re: NTL offering package to challenge talk talk
 

you speak to customer services - their job is to stop you leaving by offering you a current 'normal' deal - retentions is the last resort (also known as cancellations). customer services transfer you to retentions when they have given up trying to keep you. retentions is where the real money is to be made if you're an existing customer. e.g. they once offered me half price TV family pack plus phone - for as long as I wanted - so £28 a month was reduced to £14. all because I wanted to ditch my TV and phone and just have a cable modem.

Re: NTL offering package to challenge talk talk
 

So you think you're having a pop at a southerner do you?

Well, I'm actually from Halifax, next to Huddersfield. That's why I'm so miserable. To define miserable, have a walk round Huddersfield bus station (if it's still there!). So ey up lad, get back down t'mill. There's sunshine and air and everything down here y'know.

Re: NTL offering package to challenge talk talk
 

No Dagga, not having a pop at all, just don't go on chat anymore, thought you were him (he's a good mate) ... As for miserable, well as I live in Hudds, yes the bus station is still there. I know what you mean.., personally though I prefer a hilly countyside like the lake district....

Merl :)

Re: NTL offering package to challenge talk talk
 

It should be almost instant sometimes even whilst they still on the phone with you, if nothing happens within 2 hours I would reboot the modem to try and force then ring back if that doesnt work.

Re: NTL offering package to challenge talk talk
 

i just phoned up and said i wanted to cancel because i was moving over to the talk talk offer, without any trouble at all i now have 2 phone lines without paying line rental, talkunlimited 24 on both lines and 10mg broadband all for £32.49, now thats a bargin and its for a year

Re: NTL offering package to challenge talk talk
 

ok any more deals that anyone has got today from ntl ?

Re: NTL offering package to challenge talk talk
 

well i must be of no value to NTL what so ever, well i contacted them stayed on hold for 1/2 hour , was asked why i was cancelling my services, explained about the talk talk deal, the bloke just said yes good offer and cancelled my services from 18th may (30 days notice). will prob have to ring them back to stop cancelation, well peed off.

have looked into switching, bt have confirmed free reconection but minimum 3 months connection,which might be to much of a pain 3 months with bt before i could then switch to talk talk.

Daggman

Re: NTL offering package to challenge talk talk
 

Why are they not offering to keep you ? which services to you take ? or maybee they know you are not in a talk talk catchment area

Re: NTL offering package to challenge talk talk
 

and why the hell is someone put on hold for 30 mins!

Re: NTL offering package to challenge talk talk
 

Why on earth would someone hold on for that long?

Imagine your bill on their new 0870 number....