Change of service?
 

My Broadband service from NTL seems to have changed from 10MB to 1MB :erm: Modem's fine. Not sure what to do - no connection issue. Maybe someone's just pressed the wrong button somewhere and it'll sort itself out :shrug:

Re: Change of service?
 

Is the correct tier level file on the modem? I take it you have tried rebooting the modem etc.

Re: Change of service?
 

The status pages for the modem don't seem to mention the speed anywhere - unless I'm missing something. I've rebooted it and the PC.

I noticed slow streaming - 44Kbps and less, which is dire. The speed test on this site normally reports around 8MB but it's just over 1MB at the moment. Something's not right.

Re: Change of service?
 

If you have an ntl 250 then go to this page - default user/password should be root/root.

http://192.168.100.1/CmOpConfig.asp

Post back the figures for upstream/downstream data rate. If you have a cm other than the ntl 250 just hunt around looking for upstream/downstream data rates on the setup/status pages for your own flavour of modem.

Re: Change of service?
 

Downstream power: -4.5 dBmV
Downstream SNR: 31.5 dB
Upstream power: 50.50 dBmV

All within the ranges posted by Ignition :nworthy: which is why I said modem was fine.

Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000

Re: Change of service?
 

J, I know the system for your modem is currently being upgraded so no-one can have pressed the wrong button to change your speed as we can't access it full stop :shrug:

Re: Change of service?
 

Well that's good. I think :erm: :D I was thinking more along the lines of the engineers - all those wires. Must be easy to make a mistake :shrug:

Just ran Dan Elwells speed test, set it to 1MB as my service - http://homepage.ntlworld.com/dwarfin...skin/test.html

Re: Change of service?
 

Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000

Is what you should be getting if your on a 10Mb connection - you cable modem is configured for 2Mb downstream, upstream is a bit strange - AFAIK is should be reading 256000 on a 2Mb connection. Although I can't see how that would have changed just in the last few days as no cable modem changes can be actioned due to the Harmony downtime.

Re: Change of service?
 

200000 upstream is correct for the current 2Mb NTL connection by the way.

When they sorted the 3Mb connection out, they went to a 200k upload for the 2Mb and 300k upload for the 3Mb (IIRC)

Re: Change of service?
 

You know, I'm not even sure what level I should have - all the changes and offers and I've lost track :spin: I'm pretty certain I'm on 10MB but I don't think I'm paying £35 :erm: All too confusing for me. Maybe the slowness it just the normal occasional slowness due to the neighbours, only more pronounced. I dunno. Marge is going to have a look tomorrow for us.

Re: Change of service?
 

you are in very good hands, spotty, but 'even she' may not be able to change things till Tuesday ;)

Re: Change of service?
 

She's a star. I mean figuratively, not literally, though they may be a marge constellation out there.

Yes. Something changing or something. I think it's to do with billing. It's important. Big. Is all this confusion normal for old age, or is it just me? :D

Re: Change of service?
 

Its possible you were recieving 10Mb before but only being billed 2Mb as a result of an upgrade not going through correctly - it happens. NTL carry out audits on a regular basis to ensure that the customer is recieving the service that they are being billed for - if this is not the case then either the billing amount is changed or the service level changed, hence confusion!

Re: Change of service?
 

What a shame they dont audit the quality of service thats being paid for. :(

Re: Change of service?
 

It's me - early onset dementia. I am on 2MB. I blame the pans. Streaming definitely wasn't right - could just be the neighbours.

Re: Change of service?
 

Even if your on 2Mb though, 48Kb/sec is still dire - it should be more like 256Kb/sec thoretical max, in practice with overheads more like 200Kb/sec, so there is still an issue. Have you tried a tracert to news.bbc.co.uk, www.mirror.ac.uk or other UK site? Post results back here.

Re: Change of service?
 

Tracert is below. The connection here always has been intermittently poor but changing proxy seems to help. There are a couple of silver doofers sticking out the back of modem - the green box is about 1m from the house. A while back Ignition said something about noise. The neighbours are chavs. Caught a couple of them mating the other night. Think they might be related :erm:


C:\WINDOWS\Desktop>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.127]
over a maximum of 30 hops:

1 7 ms 8 ms 17 ms 10.74.16.1
2 7 ms 7 ms 16 ms leed-t2cam1-a-v110.inet.ntl.com [80.0.54.113]
3 6 ms 28 ms 19 ms leed-t2core-a-ge-wan62.inet.ntl.com [80.0.241.57]
4 10 ms 11 ms 73 ms lee-bb-a-so-120-0.inet.ntl.com [62.253.185.17]
5 21 ms 14 ms 32 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
6 16 ms 39 ms 18 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
7 22 ms 18 ms 13 ms gfd-bb-b-ae0-0.inet.ntl.com [213.105.172.6]
8 15 ms 17 ms 17 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 18 ms 50 ms 19 ms 212.58.238.189
10 20 ms 43 ms 16 ms 212.58.238.133
11 17 ms 14 ms 14 ms www.bbc.net.uk [212.58.224.127]

Trace complete.

Re: Change of service?
 

Well, at least you've not been paying for a 10mb service all this time so thats at least one good thing. Hope things settle down especially with the neighbours :erm:

I take your point about the pans though, I went out before to the shop in my pj's, won't be long before I don't even realise :erm: See you in the nursing home but don't go wearing my teeth please :D :D

Re: Change of service?
 

They'd probably stick me in one of your dresses :erm: :D

Re: Change of service?
 

It's still crap. Just tried watching a few classic snooker clips and I hear the balls potting before I see them potted :spin: Spend half the time looking at "communicating". Just a joke. Changing proxies makes no difference. Streaming radio is awful - keeps cutting out and then sounds like the orchestra are in the bath. Have to close the player and start again.
What's the point, other than to make money a la Dyson, in offering fast broadband if you can't use it :confused: