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naughty_customer 06-04-2006 12:41

Ntl Sucks
 
I had been using NTL over 3 years and besides being an expensive service I found that the Internet side of things was totally unreliable and useless.

I would suggest to who ever wishes to use Broadband to stay away from NTL. The last few months of my NTL connection has worked but usual delays of 30 seconds to open a page sometimes pages timing out while your browsing a site and the most annoying issue was the patchy internet where it worked for 10 minutes and then 10 minutes of timeouts and no data. This is because their connections are not pure they put you through transparent proxies which half of the time can not resolve sites. There is no way around this either as in you can not assign Public DNS servers or Public proxies because NTL redirects all port 80 traffic back to their own transparent proxies. DOH .

The cheeky monkeys also charge you for a Basic TV package that you get FREE of charge on FreeView

NTL your marketing Tactics are OLD and times are moving on.

I can see how they can afford to buy out Virgin Mobile considering after 3 years to be having the same issues they had initially when I joined them points to them never actually fixing the issues rather pocketing all that money for new investments.

If you do not want the headache of unreliable Broadband dont choose NTL go with someone that Internet Is their Number 1 thing rather than a mutli packager seller of Media ie t/v telephone etc since what you end up with is a JACK OF ALL TRADES oh ye and mobiles now too heheheh wonder how long before the virgin mobile be lagging and not picking up reception lol

:o::o::Yikes:

Just SAY NO to NTL

Big TUMBS DOWN

Definitly a BIG THUMBS DOWN FOR THAT NAME


BOOOOOOO

Chris 06-04-2006 12:45

Re: Ntl Sucks
 
There ... does that feel better now? :D

:welcome: to Cable Forum - it's a pity you didn't find your way here 3 years ago, the advice in these pages could have made some of the NTL experience a lot more bearable and might have cured some of the problems all together.

On that note, it may be worth your while checking out this site sooner rather than later. ;)

orangebird 06-04-2006 12:48

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
I had been using NTL over 3 years and besides being an expensive service I found that the Internet side of things was totally unreliable and useless.

In your experience of course.

Quote:

I would suggest to who ever wishes to use Broadband to stay away from NTL it really does suck.
And go where? ADSL? That can suck too my friend.

Quote:

Their connections are not pure they put you through transparent proxies which half of the time can not resolve sites.
Again, in your experience maybe. Have you reported any problems or faults you have had?

Quote:

The cheeky monkeys also charge you for a Basic TV package that you get FREE of charge on FreeView
But what they don't charge you for is the stb, maintenance on said
stb, a new aeriel, access to PPV, VOD etc.

Quote:

NTL your marketing Tactics are OLD times are moving on and I can see how now you can afford to buy out Virgin Mobile cos all the money you take off your clients doesnt seem to be going back into the client base but rather into making NTL more money !!!
And you get your facts from where?

Quote:

And If I was wrong after 3 years of problems and issues with their nasty transparent proxies it would have been fixed rather than them looking to buy out new companies
If I had probelms with any service provider, I wouldn't stick around for 3 years. More fool anyone who does really. :shrug:

Quote:

It seems like the morons are trying take me to be one of them nah no moron here and I suggest who ever uses NTL has a rethink about all that money they pay these bunch of thiefs !!!!
:o::o::Yikes:
Thanks for your input.

Derek 06-04-2006 12:50

Re: Ntl Sucks
 
:welcome: to the site.

There are some channels in the base pack you don't get on freeview and some people live in areas with poor or no freeview reception.

There are some customers who have issues with the proxies but the majority have internet access without any issues.

naughty_customer 06-04-2006 13:04

Re: Ntl Sucks
 
Orange bird and all you Under Cover NTL workers I really dont care about your feedback my feedback is a 100% honest and genuine

NTL is a bad Internet Provider and nothing you say can change this since I have 3 years experience of it and maybe after 3 years of constant issues you may too come to the same conclusion

Admin Edit (Chris T): You do not come on here and insult other members. Behave, or leave.

eddie00001 06-04-2006 13:06

Re: Ntl Sucks
 
If I had the chance, I'd go to ntl for the broadband access, would love to have 10mb, but I'm about 10ft away from the tee :( Friend of mine who has ntl B loves it, and I did too when I was in a ntl area.
Do prefer Sky+ though to what ntl offers on their TV side at the moment.

naughty_customer 06-04-2006 13:07

Re: Ntl Sucks
 
10 MB going via transparent proxies that can not RESOLVE sites is completey as useful as 56 K dude

it is USELESS!!!!

eddie00001 06-04-2006 13:10

Re: Ntl Sucks
 
I know there have been a people who have suffered from the proxies, but I have to say, the time I was with ntl, and the experience my mate currently has with ntl, the BB service is great. Have to say, they are a b*tch to get through to if somethings goes wrong, but so are nearly all large companies today

naughty_customer 06-04-2006 13:11

Re: Ntl Sucks
 
Also for all you INTERNET USERS

I have used other ISP's who when they have had issues you know what they have done

they have given you extra free months / weeks of service for the days/times they have issues

What did NTL do when they had problems

Made me wait in a queue for over an hour evertime (charged me for this too )


to tell me there are issues and they are looking into it blah blah blah

Prove to me how good NTL really ARE?

since I aint got a good thing to say

Derek 06-04-2006 13:12

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
NTL is a bad Internet Provider and nothing you say can change this since I have 3 years experience of it and maybe after 3 years of constant issues you may too come to the same conclusion

So why have you stayed for 3 years?

naughty_customer 06-04-2006 13:13

Re: Ntl Sucks
 
Your mate is in an area where their transparent proxies are working just you and him wait till that all goes wrong dude

http://www.cableforum.co.uk/board/ar...hp/t-9354.html

Read this which explains the difference between a standard connection and what NTL offers ppl lol

Chris 06-04-2006 13:14

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Your mate is in an area where their transparent proxies are working just you and him wait till that all goes wrong dude

http://www.cableforum.co.uk/board/ar...hp/t-9354.html

Read this which explains the difference between a standard connection and what NTL offers ppl lol

Do you know how to avoid proxy issues by manualy specifying one, and have you ever tried to do it?

naughty_customer 06-04-2006 13:15

Re: Ntl Sucks
 
cos it had set my house phone number via them and also one of those "morons" awaiting NTL to fix their issues specially when they said their gonna move up to 10 mb connection

This moron thought they be fixing issues prior to moving upwards.

Nah I dont want to keep my number any longer and i certainly dont want to spend 60% of my nights awaiting on sites that timed out to work !

Derek 06-04-2006 13:16

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Read this which explains the difference between a standard connection and what NTL offers ppl lol

That doesn't change the fact that 99% of Ntl customers have no issues at all with the proxies or their connection.

They aren't the UK's biggest ISP for nothing. If they were so bad people would be leaving in their droves.

naughty_customer 06-04-2006 13:19

Re: Ntl Sucks
 
lol @ chris

Hmm manually specify what external proxy servers that exist outside of NTL ?

nah as far as i was aware NTL uses layer 4 switching whereby the read into the packets coming in and redirect it accordingly hence you can not bypass this as far as i was aware or that NTL had specified..

Ohhh once they gave me an IP to one of their own proxy servers ...


So here I am now i want to play an online game can I still go via the same proxy DOH

no it still sucks DUDE

Nugget 06-04-2006 13:24

Re: Ntl Sucks
 
All this does still beg the question - why have you stayed with them for 3 years if their service is so bad?

Derek 06-04-2006 13:25

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Hmm manually specify what external proxy servers that exist outside of NTL ?

No another proxy on the Ntl network that might not have the issues your current one has.

For someone who claims to have such deep insight into Ntls finer networking points you don't really seem to have much of a grasp of the basics. :rolleyes:

hammered 06-04-2006 13:26

Re: Ntl Sucks
 
Quote:

Originally Posted by dezzo
So why have you stayed for 3 years?

Probably like me, lives that far from the exchange, the only way of getting a half decent speed is to stay with NTL. I know if I lived closer to an exchange I'd be off like a shot!
I agree with quite a lot of his comments as I hate it when things go wrong with my connection. I hate the long wait on the phone, I definately hate the fact that I get charged for that call (made longer by the crap CS). Any the fob-off answers that you get off of CS make it even worse!!! Now I just put up with any problems I get for at least 2-3 days to see if they get resolved, it's only after that do I painfully ring CS...

Quick note to Chris T - How on Earth does "Orange bird and all you Under Cover NTL workers I really dont care about your feedback" class as an insult??? You're being a bit pedantic aren't you? Unless that is that you have already changed his original comment to that statement. If that's the case, then please ignore this...

Chris 06-04-2006 13:29

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
lol @ chris

Hmm manually specify what external proxy servers that exist outside of NTL ?

nah as far as i was aware NTL uses layer 4 switching whereby the read into the packets coming in and redirect it accordingly hence you can not bypass this as far as i was aware or that NTL had specified..

Ohhh once they gave me an IP to one of their own proxy servers ...


So here I am now i want to play an online game can I still go via the same proxy DOH

no it still sucks DUDE

lol @ yourself. When they work, NTL's proxies are fine. When they don't, you don't have to look far for a list of all of their proxies. Pick one and away you go. Many of us on this site have been doing this for years.

You're right, it's not brilliant, they should fix it ... but what is surprising me, and some other people in this thread, is how little you appear to have done to help yourself during the three years you were an NTL customer.

Stuart 06-04-2006 13:45

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
If you do not want the headache of unreliable Broadband dont choose NTL go with someone that Internet Is their Number 1 thing rather than a mutli packager seller of Media ie t/v telephone etc since what you end up with is a JACK OF ALL TRADES oh ye and mobiles now too heheheh wonder how long before the virgin mobile be lagging and not picking up reception lol

:erm: , like BT, whose primary business is Telephony, but who are also moving into TV? (note: Whichever ADSL ISP you go with, at some point you interact with BT's network, even if it is just your line to the exchange).

Also, to correct a misconception you appear to have. Last time I checked, Virgin didn't operate their own network. They lease access to T-mobile's network.

---------- Post added at 12:45 ---------- Previous post was at 12:42 ----------

Quote:

Originally Posted by hammered
Quick note to Chris T - How on Earth does "Orange bird and all you Under Cover NTL workers I really dont care about your feedback" class as an insult??? You're being a bit pedantic aren't you? Unless that is that you have already changed his original comment to that statement. If that's the case, then please ignore this...

Generally, if an insult is bad enough to warrant a warning, we overwrite it with the warning.

orangebird 06-04-2006 14:00

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Orange bird and all you Under Cover NTL workers I really dont care about your feedback my feedback is a 100% honest and genuine

I'm not an employee.... Your feedback I'm sure is honest and genuine, but not particularly constructive. However, your feedback is your experience only, and your sweepeing statements about ntl being generally awful are simply untrue.

Quote:

NTL is a bad Internet Provider and nothing you say can change this since I have 3 years experience of it and maybe after 3 years of constant issues you may too come to the same conclusion
That's your experience of it. There are plenty of people on here who could claim to be have had a trouble free internet service from ntl. Does that make them liars?

Quote:

Admin Edit (Chris T): You do not come on here and insult other members. Behave, or leave.

Ah, spoil sport. ;)

Chris 06-04-2006 14:26

Re: Ntl Sucks
 
Quote:

Originally Posted by hammered
Quick note to Chris T - How on Earth does "Orange bird and all you Under Cover NTL workers I really dont care about your feedback" class as an insult??? You're being a bit pedantic aren't you? Unless that is that you have already changed his original comment to that statement. If that's the case, then please ignore this...

As Chris W has alrady said, I have deleted the insulting comments from the post.

agatward 06-04-2006 14:35

Re: Ntl Sucks
 
Quote:

Originally Posted by orangebird
That's your experience of it. There are plenty of people on here who could claim to be have had a trouble free internet service from ntl. Does that make them liars?

Personally my only issue with NTL is that the communication between them and their customer base sucks. As far as the technical service goes, it's fine!

Transparent content caches are used for a number of technical reasons and you'll find a large majority of ISPs will use them, whether they admit to it or not. Layer 4 switches (or layer 7 for the advanced stuff) are the norm nowadays in enterprise - even the edge switches we deploy at work support some basic L4 functionality.

For those of you who have never designed and administered a network for use by a large number of people, it is difficult to appreciate how difficult this actually is. I work as a network architect for a university and one of our more recent projects to roll out 100Mbit ethernet to every student room in every hall of residence (just over 4700 rooms) certainly enlightened me as to the issues ISPs face.

So in short, give NTL a break. Yes their helpdesk is generally a pain in the butt, but many users have the technical awareness of a wet fish (obviously not us forum residents though!). Given the size of their user base and the issues faced in deploying UBRs and a decent, fast routed network that operates over a wide area, I think they do a technically sound job.

With NTL I just plugged my laptop in, ran their CD through (before I found out there is another method of registering), registered, unplugged the laptop, waited 20 minutes then plugged the firewall in. Job done. Ethernet and DHCP is definitely the way forward - none of this naff PPPoA (or PPPoE) to configure, no user names, no passwords, just plug and go.

Compare NTL to the issues that made me switch to them. My phone line is on old aluminium cabling as it was installed in the early 80's. Aluminium -> Copper joints corrode to hell and back, which caused me intermittent faults on ADSL. BT's response was always "no fault found" despite me sending them the logs off my firewall that clearly showed "ADSL sync loss". To this day, they still maintain that there is no problem with my line and still try to charge me £50 for the privilege of telling me so.

- Andy

eddie00001 06-04-2006 14:49

Re: Ntl Sucks
 
Quote:

Originally Posted by agatward
Personally my only issue with NTL is that the communication between them and their customer base sucks. As far as the technical service goes, it's fine!

Have to agree, most people I know, myself included when I had ntl, would say the service is great, but when something does go wrong, it's a pain in the **** to get it sorted, or to get the info needed - communications is their biggest weakness.

naughty_customer 06-04-2006 14:53

Re: Ntl Sucks
 
In response to the Chap about it all goes back via BT Well I dont think that is strictly true for example AOL's broadband I think does not ! (not that i would use them either)

Anyhow even if it does go back to BT - BT is not the one pushing internet traffic through dodgy transparent proxies - NTL however are very guilty of this.

In regard to 3 years - yes at the time I moved in to my area NTL was doing the best deal I was a cable newby and learnt my lesson the harshway - I was with them cos there was no digital TV back then or if there was it was just all starting up and it was really to keep my phone number etc all the same and being lazy i just hanged about hoping they be fixing their issues (which was fixed for a while)

Also To Note NTL Provides you with their crappy SETOP box which when all fails you need to reboot this (interupting what you are watching)

If you want to connect more than 5 Unique PC's in the house you have to remove old MAC addresses from SETOP box before proceeding with new box and keep on rebooting that nasty old SETOP box EWGHHH

or there is an alternative get a cable router which then emulates a connection between all PC's in the house but you know what
I found i had to reboot the cable router daily to get maximum output from the connection

This is not how broadband WORKS !

This is how NTL broadband works

it goes back to what I said NTL TRULEY SUCK

---------- Post added at 13:53 ---------- Previous post was at 13:51 ----------

What ever happened to good will - we cocked up we didnt give you service for a day so now we give you a FREE WEEK for the hassle .

When NTL starts doing this
(which means people will get a free years connection for every year their on since they have so many issues lol)

Then I think NTL customers will be more satisfied knowing NTL is paying for their own mistakes

as it stands they dont pay the customers pay for their service regardless of wether it works or NOT

this truely points back to NTL being the biggest SUCKERS
HAHAHA

orangebird 06-04-2006 14:58

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
In response to the Chap about it all goes back via BT Well I dont think that is strictly true for example AOL's broadband I think does not ! (not that i would use them either)

Anyhow even if it does go back to BT - BT is not the one pushing internet traffic through dodgy transparent proxies - NTL however are very guilty of this.

In regard to 3 years - yes at the time I moved in to my area NTL was doing the best deal I was a cable newby and learnt my lesson the harshway - I was with them cos there was no digital TV back then or if there was it was just all starting up and it was really to keep my phone number etc all the same and being lazy i just hanged about hoping they be fixing their issues (which was fixed for a while)

Also To Note NTL Provides you with their crappy SETOP box which when all fails you need to reboot this (interupting what you are watching)

If you want to connect more than 5 Unique PC's in the house you have to remove old MAC addresses from SETOP box before proceeding with new box and keep on rebooting that nasty old SETOP box EWGHHH

or there is an alternative get a cable router which then emulates a connection between all PC's in the house but you know what
I found i had to reboot the cable router daily to get maximum output from the connection

This is not how broadband WORKS !

This is how NTL broadband works

it goes back to what I said NTL TRULEY SUCK

---------- Post added at 13:53 ---------- Previous post was at 13:51 ----------

What ever happened to good will - we cocked up we didnt give you service for a day so now we give you a FREE WEEK for the hassle .

When NTL starts doing this
(which means people will get a free years connection for every year their on since they have so many issues lol)

Then I think NTL customers will be more satisfied knowing NTL is paying for their own mistakes

as it stands they dont pay the customers pay for their service regardless of wether it works or NOT

this truely points back to NTL being the biggest SUCKERS
HAHAHA

:erm: :erm: I think a wet flannel and a dark room is required mods....

Nugget 06-04-2006 15:00

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
What ever happened to good will - we cocked up we didnt give you service for a day so now we give you a FREE WEEK for the hassle .

When NTL starts doing this
(which means people will get a free years connection for every year their on since they have so many issues lol)

Then I think NTL customers will be more satisfied knowing NTL is paying for their own mistakes

as it stands they dont pay the customers pay for their service regardless of wether it works or NOT

this truely points back to NTL being the biggest SUCKERS
HAHAHA

No business is obliged to give free anything to their consumers - while I accept that ntl could sometimes go about things in a slightly better way, there is no reason that they should.

As for your assertion that ntl are the biggest suckers? I'd argue that the biggest suckers are the people who utilise (and pay for!) the service for three years, even though they think it's rubbish :shrug:

naughty_customer 06-04-2006 15:03

Re: Ntl Sucks
 
and to orange bird

My comments are completely constructive

I have been paying NTL on average £80 per months for 3 years

Thats £2.800 over 3 years - for which i have had a very troublesome internet connection ( the most important reason why I took out package)

and if I dont get the satisfaction for the money I have paid them (helping them buy out virgin - rather than helping its own customers have a better service)

if someone else sees what I have written - and knowing that I aint no beginner and know my **** and if this save them £2,800 or 3 years worth of hassle - in the hope that things will get better well I see it as very constructive.


The best form of marketing if you ask me is bad service to your customer base and I am sure NTL are world famous so all you that dont know now you know :)

Derek 06-04-2006 15:08

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
My comments are completely constructive

Ahem.

Quote:

Originally Posted by naughty_customer
it goes back to what I said NTL TRULEY SUCK

Yep thats very constructive. :rolleyes:

Nugget 06-04-2006 15:08

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
<snip>if someone else sees what I have written - and knowing that I aint no beginner and know my **** and if this save them £2,800 or 3 years worth of hassle - in the hope that things will get better well I see it as very constructive.<snippetty-snip>

You might 'know your ****' when it comes to computers, but it's safe to say that you're not as hot when it comes to economics - if you've never liked the service, you only have yourself to blame for the 2800 that you've lost :shrug:

naughty_customer 06-04-2006 15:08

Re: Ntl Sucks
 
hahahah you think i am the only person who used them for over this long and thought what I thought...

I think there are many more people like me out there but because they want to keep their same phone number or just purely too lazy to change over they just pay up every month.

Believe me I have tried to leave a few times before but they dont accept cancellation over the phone they want you to write in via post or in my case just stop direct debit.

Its called accepting their problems and letting things be unchanged hoping things will change and become better - this is ultlimatley the reason for 3 years of service and I am sure there are lots of silent users out there who have been doing the same said thing.

Nugget 06-04-2006 15:10

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
hahahah you think i am the only person who used them for over this long and thought what I thought...

I think there are many more people like me out there but because they want to keep their same phone number or just purely too lazy to change over they just pay up every month.

Believe me I have tried to leave a few times before but they dont accept cancellation over the phone they want you to write in via post or in my case just stop direct debit.

Its called accepting their problems and letting things be unchanged hoping things will change and become better - this is ultlimatley the reason for 3 years of service and I am sure there are lots of silent users out there who have been doing the same said thing.

Well, if you've accepted the problems, what's the point in beefing about it?

naughty_customer 06-04-2006 15:11

Re: Ntl Sucks
 
AHHH My point it to spread the WORD

To Market NTL the best way I have been tought by NTL

NTL truely SUCKS and I am gonna make sure you all know about it the ones that have used them and the ones who never used them well DONT !

this is my whole point of this post

I am passing on good knowledge dont diss it :)

Chris 06-04-2006 15:12

Re: Ntl Sucks
 
Quote:

Originally Posted by Nugget
Well, if you've accepted the problems, what's the point in beefing about it?

Because it's therapeutic? :angel:

Nugget 06-04-2006 15:14

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
AHHH My point it to spread the WORD

To Market NTL the best way I have been tought by NTL

NTL truely SUCKS and I am gonna make sure you all know about it the ones that have used them and the ones who never used them well DONT !

this is my whole point of this post

I am passing on good knowledge dont diss it :)

But you're not passing on good knowledge - what you're doing is criticising a service that you have received for the last 3 years (and presumably have been happy to pay for), but have now decided that you're going to complain about to all and sundry, even to the point of ignoring anyone who hasn't had problems with ntl.

---------- Post added at 14:14 ---------- Previous post was at 14:14 ----------

Quote:

Originally Posted by Chris T
Because it's therapeutic? :angel:

So's T'ai Chi, but that just makes you look like a pillock as well ;)

orangebird 06-04-2006 15:16

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
AHHH My point it to spread the WORD

To Market NTL the best way I have been tought by NTL

NTL truely SUCKS and I am gonna make sure you all know about it the ones that have used them and the ones who never used them well DONT !

this is my whole point of this post

I am passing on good knowledge dont diss it :)

Most people on this forum already have their own established opinions of ntl. Don't give up the day job. Scaring billy goats on their journey or whatever. :)

Chris 06-04-2006 15:17

Re: Ntl Sucks
 
Quote:

Originally Posted by Nugget
So's T'ai Chi, but that just makes you look like a pillock as well ;)

Ramrod'll kill you. :disturbd:

Nugget 06-04-2006 15:19

Re: Ntl Sucks
 
Quote:

Originally Posted by Chris T
Ramrod'll kill you. :disturbd:

Nah, he'll be moving far too slowly :D

naughty_customer 06-04-2006 15:20

Re: Ntl Sucks
 
Yep orangebird and as for new comers to the forum or to those who havent gone to NTL as yet this is a good put off wouldnt you agree

and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou !

Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha

Nugget 06-04-2006 15:22

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Yep orangebird and as for new comers to the forum or to those who havent gone to NTL as yet this is a good put off wouldnt you agree

and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou !

Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha

Why would the opinions of someone called 'naughty customer' be enough to put someone off using ntl? TBH, the way you've come across here wouldn't make me think that ntl has widespread problems, just that you've got a huge grudge :shrug:

naughty_customer 06-04-2006 15:24

Re: Ntl Sucks
 
Yep orangebird and as for new comers to the forum or to those who havent gone to NTL as yet this is a good put off wouldnt you agree

and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou !

Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha

Besides the whole point of forums like this is for people to discuss their difficulties issues that they had with their providers so it is out in the open and everyone is aware of their slyness !

Not to insult those honest comment makers on their bad expeirence

Nugget 06-04-2006 15:25

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Besides the whole point of forums like this is for people to discuss their difficulties issues that they had with their providers so it is out in the open and everyone is aware of their slyness !

Not to insult those honest comment makers on their bad expeirence

But you're not discussing your difficulties - you've come in and started criticising the service , and have ignored anyone who has a differnt opinion to you...

orangebird 06-04-2006 15:26

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Yep orangebird and as for new comers to the forum or to those who havent gone to NTL as yet this is a good put off wouldnt you agree

No. It'll take them half an hour to decipher your posts, by that time they'd have probably made their minds up without your influence anyway. Besides, anyone stupid enough to make their minds up about choosing an ISP just by reading a post from one disgruntled customer really shouldn't be in charge of a PC by themselves in the first place....

Quote:

and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou !

Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha
I had ntl services for two and a half years. The tv was fine, my interactive worked, and my telephone service was good. So there, they don't suck. :rolleyes:

Quote:

Besides the whole point of forums like this is for people to discuss their difficulties issues that they had with their providers so it is out in the open and everyone is aware of their slyness !
Exactly what is 'sly'???

Quote:

Not to insult those honest comment makers on their bad expeirence
Of course. Only slagging ntl off and insulting me is allowed... :dunce:

Derek 06-04-2006 15:27

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou !

Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha

I've not had any trouble and thats with being a TV customer for 8 years and broadband for 4, in that time I've had to have 1 engineer visit to replace the broadband modem and thats it.

So I've had my broadband for longer than you with no problems so judging by your schoolyard logic Ntl are great :rolleyes:

naughty_customer 06-04-2006 15:29

Re: Ntl Sucks
 
My difficulties will be shared with all those other poor people sharing the same exchange except they probably dont have a voice and cant express themselves or dont know about such forums

anyhow re read my last post - since I thought the point of forum like this was about expressing issues with providers so it is out in the open and everyone is aware how good or bad providers treat customer base

Nugget 06-04-2006 15:33

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
anyhow re read my last post - since I thought the point of forum like this was about expressing issues with providers so it is out in the open and everyone is aware how good or bad providers treat customer base

If you re-read your previous post, you'd see that you used the word 'discuss' - you aren't willing to discuss ntls performance, you just want to slate them.

jtwn 06-04-2006 15:36

Re: Ntl Sucks
 
naughty_customer, switch off Kazaa; your connection will work alot better without.

naughty_customer 06-04-2006 15:39

Re: Ntl Sucks
 
haha @ turning off kazza nah dont run that dude that gives u adaware :)

Use edonkey emule on linux dont use windows :P windows and NTL what a great combo goes hand in hand hahahaha

Anyways Nope not listening to anyone about NTL and slating them to the end hahaha

shall I tell you why cos I am free of their service and dont need to burden myself with their troublesome slow connections.

The whole point of this point is to express NTL suck and to uphold this Status that they really earned

Nugget 06-04-2006 15:42

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
haha @ turning off kazza nah dont run that dude that gives u adaware :)

Use edonkey emule on linux dont use windows :P windows and NTL what a great combo goes hand in hand hahahaha

Anyways Nope not listening to anyone about NTL and slating them to the end hahaha

shall I tell you why cos I am free of their service and dont need to burden myself with their troublesome slow connections.

The whole point of this point is to express NTL suck and to uphold this Status that they really earned

SO if you're not willing to listen to anyone else, why should they listen to you? More to the point, if you're free of their services, there's absolutely no need for this thread anymore, is there?

orangebird 06-04-2006 15:44

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
haha @ turning off kazza nah dont run that dude that gives u adaware :)

Use edonkey emule on linux dont use windows :P windows and NTL what a great combo goes hand in hand hahahaha

Anyways Nope not listening to anyone about NTL and slating them to the end hahaha

shall I tell you why cos I am free of their service and dont need to burden myself with their troublesome slow connections.

The whole point of this point is to express NTL suck and to uphold this Status that they really earned

*sigh* You're an idiot. A real proper idiot.

Derek 06-04-2006 15:44

Re: Ntl Sucks
 
Quote:

Originally Posted by Nugget
SO if you're not willing to listen to anyone else, why should they listen to you? More to the point, if you're free of their services, there's absolutely no need for this thread anymore, is there?

I don't think there is. He/She/It has made the distinction of being the first person I've ever added to my ignore list since its clear they are either trolling or on a windup.

homealone 06-04-2006 15:45

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
My difficulties will be shared with all those other poor people sharing the same exchange except they probably dont have a voice and cant express themselves or dont know about such forums

anyhow re read my last post - since I thought the point of forum like this was about expressing issues with providers so it is out in the open and everyone is aware how good or bad providers treat customer base

If they don't know about 'such forums' they aren't going to see your posts, are they?

You are more than welcome to continue expressing your opinion, but please don't assume everyone on here will be taking much notice. The tactic of trying to extrapolate your own experience to include the whole of NTL's customer base does not work. Firstly, this forums members represent a very small proportion of NTL's customers, overall, and secondly the number of members who have perfectly adequate service for their money is too great.

Rather than ranting & alienating people, you may get a more considered response if you outline the problems you have & ask for any help or advice others might be able to offer.

- but, for example, complaining you can't connect 5 PCs when the terms of your contract specify a maximum of 3, won't help. It will only make people wonder what else you might be doing to contribute to your own problems.

agatward 06-04-2006 15:50

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
My difficulties will be shared with all those other poor people sharing the same exchange except they probably dont have a voice and cant express themselves or dont know about such forums

NTL doesn't use exchanges for the majority of their broadband (assuming cable is the majority, which it is).

In my opinion, don't start slagging off a service if you don't fully understand how it works and appreciate the difficulties behind it. Once you know the reasons why there could be a problem, try to work with whoever to resolve it. Only if they can't be bothered or don't give a satisfactory response should you then make your issues known more.

So tell us... what hard evidence can you provide that NTL haven't given you the service you've paid for, given that there are industry standard definitions of an "always-on" Internet service, which I believe may even be as low as 95% availability. Note that it says "availability" not "100% functional and working at the speed you've paid for". Also note that when you sign up, you're paying for an "up to x Mbit/s service" due to the nature of how the physical media used in the service works.

Bill C 06-04-2006 15:52

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
haha @ turning off kazaa nah dont run that dude that gives u adware :)

Use edonkey emule on Linux dont use windows :P windows and NTL what a great combo goes hand in hand hahahaha

Anyways Nope not listening to anyone about NTL and slating them to the end hahaha

shall I tell you why cos I am free of their service and dont need to burden myself with their troublesome slow connections.

The whole point of this point is to express NTL suck and to uphold this Status that they really earned

Hey dont stop.

been waiting for a phone call so i can continue installing a router for a customer. But in the mean time you have kept me from falling asleep with this rant. Be a good sport and continue to keep me awake :)

naughty_customer 06-04-2006 15:52

Re: Ntl Sucks
 
Add me to your ignore list do what ever my point of this post is to do the number 1 thing that comes with a business

1. Giving customers a good service so the word of mouth does not destroy or make bad business.

NTL need a lot of training there.

orangebird 06-04-2006 15:52

Re: Ntl Sucks
 
Quote:

Originally Posted by agatward
NTL doesn't use exchanges for the majority of their broadband (assuming cable is the majority, which it is).

In my opinion, don't start slagging off a service if you don't fully understand how it works and appreciate the difficulties behind it. Once you know the reasons why there could be a problem, try to work with whoever to resolve it. Only if they can't be bothered or don't give a satisfactory response should you then make your issues known more.

So tell us... what hard evidence can you provide that NTL haven't given you the service you've paid for, given that there are industry standard definitions of an "always-on" Internet service, which I believe may even be as low as 95% availability. Note that it says "availability" not "100% functional and working at the speed you've paid for". Also note that when you sign up, you're paying for an "up to x Mbit/s service" due to the nature of how the physical media used in the service works.

Especially when you've got the connection between 5 pcs... and the maximum allowed on the t&c's is 3. :rolleyes: :dunce:

opelfruitcase 06-04-2006 15:54

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
The whole point of this point is to express NTL suck and to uphold this Status that they really earned

Hi everyone, having been reading CF for a good while, I believe now is the time to jump and make my first post.

I can't quite see how you could have stuck with a connection for three years if the extent of the problems you have are as bad as you mention. If you think that NTL suck, thats your opinion, thats not factual statement. Now I've had problems in the past, but I phone NTL and get things sorted. Admittedly the broadband has never been the cause of any problems, so I've never had to speak to tech support. But even if I did and the Indians didn't sort out the problem, your entitled to ask to speak to level 2 support in Swansea.

Now then, hopefully as a first time poster the mod's will be ok with this, but if you want to send me a PM with your name, post code and house number with a more detailed description of the connectivity problems your having, I'll investigate the problems for you.

Bill C 06-04-2006 15:56

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Add me to your ignore list do what ever my point of this post is to do the number 1 thing that comes with a business

1. Giving customers a good service so the word of mouth does not destroy or make bad business.

NTL need a lot of training there.

Trust me.

You are 1 customer on a forum with about 15000 members possibly who are some of the millions of NTL customers. You are really going to make an impact "talk about visions of grandeur". Next you will be thinking you can take on the world :)

BTW i have my info now so pip pip off to work now. :)

Chris 06-04-2006 15:57

Re: Ntl Sucks
 
Quote:

Originally Posted by opelfruitcase
Now then, hopefully as a first time poster the mod's will be ok with this, but if you want to send me a PM with your name, post code and house number with a more detailed description of the connectivity problems your having, I'll investigate the problems for you.

:welcome: lurker :D

I can see from your IP data that you're NTL staff - but I can also see that Naughty_customer is no longer an NTL customer, so you may be wasting your time.

However, there's a PM on the way to you. :)

Nugget 06-04-2006 15:58

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Add me to your ignore list do what ever my point of this post is to do the number 1 thing that comes with a business

1. Giving customers a good service so the word of mouth does not destroy or make bad business.

NTL need a lot of training there.

Actually, I'd argue that the number one priority of most businesses is to make a profit...

Trust me, your opinion of ntl won't make a blind bit of difference to the number of users they have - frankly, it sounds like they're better off without you anyway.

naughty_customer 06-04-2006 15:59

Re: Ntl Sucks
 
Ahem I know how NTL fully works thank you very much the problem is it dont work hahahahahahaha

so there !

it is online 24/7 and we are stepping away from initial problem which is delayed webpages which strictly speaking is still online just took 30 seconds to open bbc news ah its ok sometimes it be saying resolving news.bbc.co.uk for over 2 mins and then eventually hmm this is not acceptable broadband so all those techie wannabees hush

this points to one thing
Trying to resolve DOH can not resolve why cos the transparent proxies have DUFF dns servers configured.

Just stop and accept NTL suck cos of how they like to BE DIFFERENT and provide internet differently to everyone else

If they did not take their internet via transparent proxies this post would not have occured !

Incidnentally what is the point of those transaprent proxies -
To keep a track of what all its clients look at ??


or is it to protect the users from actual LIVE internet hackers etc lol ( throughly doubt this since I have found scripts such as prxjdg.cgi which report back actual physical IP's on the other end of a transparent proxy )

orangebird 06-04-2006 16:03

Re: Ntl Sucks
 
:rofl: :rofl: :rofl:

Is this a wind-up?

Chris 06-04-2006 16:04

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Incidnentally what is the point of those transaprent proxies -
To keep a track of what all its clients look at ??

The point of a transparent proxy is to serve you content from within NTL's network as far as possible. This reduces the need to send traffic outside NTL's network onto the internet, where it incurs access charges for NTL. So, it's about saving money, not snooping on users.

UncleBooBoo 06-04-2006 16:04

Re: Ntl Sucks
 
I'm no fan of NTL but I will give credit where credit is due!

NTL's customer service in my opinion may suck but I have never had any problems with my broadband connection, they may not be the cheapest but I would not say their broadband sucks!

I wouldn't recommend NTL because of all the billing errors and the poor customer service not to mention the constant price increases, just because other companies may also have poor CS etc doesn't mean it's ok to follow suite which is what NTL seems to do as a company on many things!

Overal a thumbs up to the broadband, telephone and the tv side is ok to!

Just a shame about the CS and all the billing errors etc!

orangebird 06-04-2006 16:06

Re: Ntl Sucks
 
Quote:

Originally Posted by acoolwelshbloke
I'm no fan of NTL but I will give credit where credit is due!

NTL's customer service in my opinion may suck but I have never had any problems with my broadband connection, they may not be the cheapest but I would not say their broadband sucks!

I wouldn't recommend NTL because of all the billing errors and the poor customer service not to mention the constant price increases, just because other companies may also have poor CS etc doesn't mean it's ok to follow suite which is what NTL seems to do as a company on many things!

Overal a thumbs up to the broadband, telephone and the tv side is ok to!

Just a shame about the CS and all the billing errors etc!

:dunce: Don't you get it? NTL SUCKS, DUDE! :rofl: ;)

jtwn 06-04-2006 16:06

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
haha @ turning off kazza nah dont run that dude that gives u adaware :)

Missed my point entirely, lol.

Nugget 06-04-2006 16:06

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
<snip>

What a significantly large amount of old toot!

If I were you, I wouldn't worry about the transparent proxies - I'd be worried about the fact that everyone here can see right through you!

eddie00001 06-04-2006 16:07

Re: Ntl Sucks
 
Quote:

Originally Posted by acoolwelshbloke
Just a shame about the CS and all the billing errors etc!

That does seem to be the common theme, good product, just poor CS

Bill C 06-04-2006 16:14

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Ahem I know how NTL fully works thank you very much the problem is it dont work hahahahahahaha

so there !

it is online 24/7 and we are stepping away from initial problem which is delayed web pages which strictly speaking is still online just took 30 seconds to open BBC news ah its ok sometimes it be saying resolving news.bbc.co.uk for over 2 mins and then eventually hmm this is not acceptable broadband so all those techie wannabees hush

this points to one thing
Trying to resolve DOH can not resolve why cos the transparent proxies have DUFF dns servers configured.

Just stop and accept NTL suck cos of how they like to BE DIFFERENT and provide internet differently to everyone else

If they did not take their internet via transparent proxies this post would not have occurred !

Incidentally what is the point of those transparent proxies -
To keep a track of what all its clients look at ??


or is it to protect the users from actual LIVE internet hackers etc lol ( thoroughly doubt this since I have found scripts such as prxjdg.cgi which report back actual physical Ip on the other end of a transparent proxy )

:LOL:


This is fun. Now your a master hacker as well :rofl::rofl:. Can you now please stop i have work to do instead of rolling on the floor laughing at you.

homealone 06-04-2006 16:16

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
Incidnentally what is the point of those transaprent proxies -
To keep a track of what all its clients look at ??

If you don't know why the proxy servers are used, how come you are so convinced they were the source of your problem?

As was pointed out earlier, there are ways of getting round the few times when the proxies play up, but I think you are too convinced of your conclusions to listen - and, for you, it is academic, now.

I never fail to be amused by people who come on here & try to convince us that the whole of NTL is intent on screwing their customers. They have faults, yes, but not to the extent you suggest. Your argument would be much more convincing if it had more than just an agenda to slag them off.

Paul 06-04-2006 16:21

Re: Ntl Sucks
 
Ok, I think this has just about gone far enough - there appers to be nothing useful about this thread, just an excuse to wind up and insult people. I find it quite ironic that someone on a Bulldog connection should come and rant about how ntl sucks, given Bulldogs incredibly poor record.

Unless the level of this topic rises from the depths it has currently sunk then it will soon be closed.

naughty_customer 06-04-2006 16:25

Re: Ntl Sucks
 
dude you got it all wrong this is about the fact that NTL has issues.

as far as snooping on clients it is not direct but yes if any external agencies required records it will be there (since all proxy servers hold logs ) hence this might be a future requirement for all ISP's and if it is their first attempt they havent done a good job at it .

opelfruitcase 06-04-2006 16:32

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
dude you got it all wrong this is about me and my personal connection at home.
and its about the fact there are real issues that NTL has

as far as snooping on clients it is not direct but yes if any external agencies required records it will be there (since all proxy servers hold logs ) hence this might be a future requirement for all ISP's and if it is their first attempt they havent done a good job at it .

Not all proxies will log requests. Squid can be configured not to log requests, and I'm sure that Inktomi can be configured in a similar way. NTL have been running their transparent caches for at least the last six years or so that I'm aware of, quite possibly longer again, long before the debate came about of ISP's having to log their customers traffic. In any case, as has been mentioned previously, all you need to do is manually configure a proxy in your browser that's located away from NTL's network to bypass NTL's own proxies.

Good luck on bulldog, I'm happy as a pig in s**t with my cable broadband :-)

Stuart 06-04-2006 17:22

Re: Ntl Sucks
 
naughty_customer, as you are apparently on a bulldog connection, if you have trouble with it, you might like to go here

Chris 06-04-2006 17:23

Re: Ntl Sucks
 
Quote:

Originally Posted by Stuart C
naughty_customer, as you are apparently on a bulldog connection, if you have trouble with it, you might like to go here

/cough
post #2
/cough

:D

Stuart 06-04-2006 17:36

Re: Ntl Sucks
 
Worth repeating though..

naughty_customer 06-04-2006 18:02

Re: Ntl Sucks
 
What is this ?

I want to say how unprofessional The admin's of this forum are ?

Why or for what reason is it required for you to track my IP to work out where I am coming from

If I knew admin was going to be childish about legitimate complaints about one of the cable broadband providers then I would have done all my postings via a public proxy.

I am here to complain about the lack/Quality of service provided with NTL whom I was with for 3 years and paid them good money for it

I have every right to complain about them and should have no reason to be back tracked of where I am coming from etc. and my time with NTL makes it all irrelevant of me coming from company X slating company Y.

Its as the title states.

Chris 06-04-2006 18:18

Re: Ntl Sucks
 
Quote:

Originally Posted by naughty_customer
What is this ?

I want to say how unprofessional The admin's of this forum are ?

Why or for what reason is it required for you to track my IP to work out where I am coming from

If I knew admin was going to be childish about legitimate complaints about one of the cable broadband providers then I would have done all my postings via a public proxy.

I am here to complain about the lack/Quality of service provided with NTL whom I was with for 3 years and paid them good money for it

I have every right to complain about them and should have no reason to be back tracked of where I am coming from etc. and my time with NTL makes it all irrelevant of me coming from company X slating company Y.

Its as the title states.

Well it took you long enough to notice. I provided you a link to Bulldog Hell in post 2. However as others have already said you seem more interested in ranting from the rooftops than engaging in a conversation.

The IP data logging is a standard feature of this bulletin board software (and most others I think). There is nothing sinister about it. And if you had used a non-Bulldog proxy we would still be able to see your originating IP, so don't be worrying about what might have been.

Besides all this, what the blazes difference does it make if people know who your ISP is? :confused:

---------- Post added at 17:18 ---------- Previous post was at 17:08 ----------

This thread is going nowhere but troublesville.

Closed.


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