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Ntl Sucks
I had been using NTL over 3 years and besides being an expensive service I found that the Internet side of things was totally unreliable and useless.
I would suggest to who ever wishes to use Broadband to stay away from NTL. The last few months of my NTL connection has worked but usual delays of 30 seconds to open a page sometimes pages timing out while your browsing a site and the most annoying issue was the patchy internet where it worked for 10 minutes and then 10 minutes of timeouts and no data. This is because their connections are not pure they put you through transparent proxies which half of the time can not resolve sites. There is no way around this either as in you can not assign Public DNS servers or Public proxies because NTL redirects all port 80 traffic back to their own transparent proxies. DOH . The cheeky monkeys also charge you for a Basic TV package that you get FREE of charge on FreeView NTL your marketing Tactics are OLD and times are moving on. I can see how they can afford to buy out Virgin Mobile considering after 3 years to be having the same issues they had initially when I joined them points to them never actually fixing the issues rather pocketing all that money for new investments. If you do not want the headache of unreliable Broadband dont choose NTL go with someone that Internet Is their Number 1 thing rather than a mutli packager seller of Media ie t/v telephone etc since what you end up with is a JACK OF ALL TRADES oh ye and mobiles now too heheheh wonder how long before the virgin mobile be lagging and not picking up reception lol :o::o::Yikes: Just SAY NO to NTL Big TUMBS DOWN Definitly a BIG THUMBS DOWN FOR THAT NAME BOOOOOOO |
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There ... does that feel better now? :D
:welcome: to Cable Forum - it's a pity you didn't find your way here 3 years ago, the advice in these pages could have made some of the NTL experience a lot more bearable and might have cured some of the problems all together. On that note, it may be worth your while checking out this site sooner rather than later. ;) |
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stb, a new aeriel, access to PPV, VOD etc. Quote:
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:welcome: to the site.
There are some channels in the base pack you don't get on freeview and some people live in areas with poor or no freeview reception. There are some customers who have issues with the proxies but the majority have internet access without any issues. |
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Orange bird and all you Under Cover NTL workers I really dont care about your feedback my feedback is a 100% honest and genuine
NTL is a bad Internet Provider and nothing you say can change this since I have 3 years experience of it and maybe after 3 years of constant issues you may too come to the same conclusion Admin Edit (Chris T): You do not come on here and insult other members. Behave, or leave. |
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If I had the chance, I'd go to ntl for the broadband access, would love to have 10mb, but I'm about 10ft away from the tee :( Friend of mine who has ntl B loves it, and I did too when I was in a ntl area.
Do prefer Sky+ though to what ntl offers on their TV side at the moment. |
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10 MB going via transparent proxies that can not RESOLVE sites is completey as useful as 56 K dude
it is USELESS!!!! |
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I know there have been a people who have suffered from the proxies, but I have to say, the time I was with ntl, and the experience my mate currently has with ntl, the BB service is great. Have to say, they are a b*tch to get through to if somethings goes wrong, but so are nearly all large companies today
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Also for all you INTERNET USERS
I have used other ISP's who when they have had issues you know what they have done they have given you extra free months / weeks of service for the days/times they have issues What did NTL do when they had problems Made me wait in a queue for over an hour evertime (charged me for this too ) to tell me there are issues and they are looking into it blah blah blah Prove to me how good NTL really ARE? since I aint got a good thing to say |
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Your mate is in an area where their transparent proxies are working just you and him wait till that all goes wrong dude
http://www.cableforum.co.uk/board/ar...hp/t-9354.html Read this which explains the difference between a standard connection and what NTL offers ppl lol |
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cos it had set my house phone number via them and also one of those "morons" awaiting NTL to fix their issues specially when they said their gonna move up to 10 mb connection
This moron thought they be fixing issues prior to moving upwards. Nah I dont want to keep my number any longer and i certainly dont want to spend 60% of my nights awaiting on sites that timed out to work ! |
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They aren't the UK's biggest ISP for nothing. If they were so bad people would be leaving in their droves. |
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lol @ chris
Hmm manually specify what external proxy servers that exist outside of NTL ? nah as far as i was aware NTL uses layer 4 switching whereby the read into the packets coming in and redirect it accordingly hence you can not bypass this as far as i was aware or that NTL had specified.. Ohhh once they gave me an IP to one of their own proxy servers ... So here I am now i want to play an online game can I still go via the same proxy DOH no it still sucks DUDE |
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All this does still beg the question - why have you stayed with them for 3 years if their service is so bad?
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For someone who claims to have such deep insight into Ntls finer networking points you don't really seem to have much of a grasp of the basics. :rolleyes: |
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I agree with quite a lot of his comments as I hate it when things go wrong with my connection. I hate the long wait on the phone, I definately hate the fact that I get charged for that call (made longer by the crap CS). Any the fob-off answers that you get off of CS make it even worse!!! Now I just put up with any problems I get for at least 2-3 days to see if they get resolved, it's only after that do I painfully ring CS... Quick note to Chris T - How on Earth does "Orange bird and all you Under Cover NTL workers I really dont care about your feedback" class as an insult??? You're being a bit pedantic aren't you? Unless that is that you have already changed his original comment to that statement. If that's the case, then please ignore this... |
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You're right, it's not brilliant, they should fix it ... but what is surprising me, and some other people in this thread, is how little you appear to have done to help yourself during the three years you were an NTL customer. |
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Also, to correct a misconception you appear to have. Last time I checked, Virgin didn't operate their own network. They lease access to T-mobile's network. ---------- Post added at 12:45 ---------- Previous post was at 12:42 ---------- Quote:
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Transparent content caches are used for a number of technical reasons and you'll find a large majority of ISPs will use them, whether they admit to it or not. Layer 4 switches (or layer 7 for the advanced stuff) are the norm nowadays in enterprise - even the edge switches we deploy at work support some basic L4 functionality. For those of you who have never designed and administered a network for use by a large number of people, it is difficult to appreciate how difficult this actually is. I work as a network architect for a university and one of our more recent projects to roll out 100Mbit ethernet to every student room in every hall of residence (just over 4700 rooms) certainly enlightened me as to the issues ISPs face. So in short, give NTL a break. Yes their helpdesk is generally a pain in the butt, but many users have the technical awareness of a wet fish (obviously not us forum residents though!). Given the size of their user base and the issues faced in deploying UBRs and a decent, fast routed network that operates over a wide area, I think they do a technically sound job. With NTL I just plugged my laptop in, ran their CD through (before I found out there is another method of registering), registered, unplugged the laptop, waited 20 minutes then plugged the firewall in. Job done. Ethernet and DHCP is definitely the way forward - none of this naff PPPoA (or PPPoE) to configure, no user names, no passwords, just plug and go. Compare NTL to the issues that made me switch to them. My phone line is on old aluminium cabling as it was installed in the early 80's. Aluminium -> Copper joints corrode to hell and back, which caused me intermittent faults on ADSL. BT's response was always "no fault found" despite me sending them the logs off my firewall that clearly showed "ADSL sync loss". To this day, they still maintain that there is no problem with my line and still try to charge me £50 for the privilege of telling me so. - Andy |
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In response to the Chap about it all goes back via BT Well I dont think that is strictly true for example AOL's broadband I think does not ! (not that i would use them either)
Anyhow even if it does go back to BT - BT is not the one pushing internet traffic through dodgy transparent proxies - NTL however are very guilty of this. In regard to 3 years - yes at the time I moved in to my area NTL was doing the best deal I was a cable newby and learnt my lesson the harshway - I was with them cos there was no digital TV back then or if there was it was just all starting up and it was really to keep my phone number etc all the same and being lazy i just hanged about hoping they be fixing their issues (which was fixed for a while) Also To Note NTL Provides you with their crappy SETOP box which when all fails you need to reboot this (interupting what you are watching) If you want to connect more than 5 Unique PC's in the house you have to remove old MAC addresses from SETOP box before proceeding with new box and keep on rebooting that nasty old SETOP box EWGHHH or there is an alternative get a cable router which then emulates a connection between all PC's in the house but you know what I found i had to reboot the cable router daily to get maximum output from the connection This is not how broadband WORKS ! This is how NTL broadband works it goes back to what I said NTL TRULEY SUCK ---------- Post added at 13:53 ---------- Previous post was at 13:51 ---------- What ever happened to good will - we cocked up we didnt give you service for a day so now we give you a FREE WEEK for the hassle . When NTL starts doing this (which means people will get a free years connection for every year their on since they have so many issues lol) Then I think NTL customers will be more satisfied knowing NTL is paying for their own mistakes as it stands they dont pay the customers pay for their service regardless of wether it works or NOT this truely points back to NTL being the biggest SUCKERS HAHAHA |
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As for your assertion that ntl are the biggest suckers? I'd argue that the biggest suckers are the people who utilise (and pay for!) the service for three years, even though they think it's rubbish :shrug: |
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and to orange bird
My comments are completely constructive I have been paying NTL on average £80 per months for 3 years Thats £2.800 over 3 years - for which i have had a very troublesome internet connection ( the most important reason why I took out package) and if I dont get the satisfaction for the money I have paid them (helping them buy out virgin - rather than helping its own customers have a better service) if someone else sees what I have written - and knowing that I aint no beginner and know my **** and if this save them £2,800 or 3 years worth of hassle - in the hope that things will get better well I see it as very constructive. The best form of marketing if you ask me is bad service to your customer base and I am sure NTL are world famous so all you that dont know now you know :) |
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hahahah you think i am the only person who used them for over this long and thought what I thought...
I think there are many more people like me out there but because they want to keep their same phone number or just purely too lazy to change over they just pay up every month. Believe me I have tried to leave a few times before but they dont accept cancellation over the phone they want you to write in via post or in my case just stop direct debit. Its called accepting their problems and letting things be unchanged hoping things will change and become better - this is ultlimatley the reason for 3 years of service and I am sure there are lots of silent users out there who have been doing the same said thing. |
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AHHH My point it to spread the WORD
To Market NTL the best way I have been tought by NTL NTL truely SUCKS and I am gonna make sure you all know about it the ones that have used them and the ones who never used them well DONT ! this is my whole point of this post I am passing on good knowledge dont diss it :) |
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Yep orangebird and as for new comers to the forum or to those who havent gone to NTL as yet this is a good put off wouldnt you agree
and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou ! Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha |
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Yep orangebird and as for new comers to the forum or to those who havent gone to NTL as yet this is a good put off wouldnt you agree
and as it stands none of you have had anything to say to justify that NTL does not suck Case closed thankyou ! Yes appreciate some of you havent had any problems - maybe your speaking way too early as yet maybe you just need to give it a little more time hahaha Besides the whole point of forums like this is for people to discuss their difficulties issues that they had with their providers so it is out in the open and everyone is aware of their slyness ! Not to insult those honest comment makers on their bad expeirence |
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So I've had my broadband for longer than you with no problems so judging by your schoolyard logic Ntl are great :rolleyes: |
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My difficulties will be shared with all those other poor people sharing the same exchange except they probably dont have a voice and cant express themselves or dont know about such forums
anyhow re read my last post - since I thought the point of forum like this was about expressing issues with providers so it is out in the open and everyone is aware how good or bad providers treat customer base |
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naughty_customer, switch off Kazaa; your connection will work alot better without.
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haha @ turning off kazza nah dont run that dude that gives u adaware :)
Use edonkey emule on linux dont use windows :P windows and NTL what a great combo goes hand in hand hahahaha Anyways Nope not listening to anyone about NTL and slating them to the end hahaha shall I tell you why cos I am free of their service and dont need to burden myself with their troublesome slow connections. The whole point of this point is to express NTL suck and to uphold this Status that they really earned |
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You are more than welcome to continue expressing your opinion, but please don't assume everyone on here will be taking much notice. The tactic of trying to extrapolate your own experience to include the whole of NTL's customer base does not work. Firstly, this forums members represent a very small proportion of NTL's customers, overall, and secondly the number of members who have perfectly adequate service for their money is too great. Rather than ranting & alienating people, you may get a more considered response if you outline the problems you have & ask for any help or advice others might be able to offer. - but, for example, complaining you can't connect 5 PCs when the terms of your contract specify a maximum of 3, won't help. It will only make people wonder what else you might be doing to contribute to your own problems. |
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In my opinion, don't start slagging off a service if you don't fully understand how it works and appreciate the difficulties behind it. Once you know the reasons why there could be a problem, try to work with whoever to resolve it. Only if they can't be bothered or don't give a satisfactory response should you then make your issues known more. So tell us... what hard evidence can you provide that NTL haven't given you the service you've paid for, given that there are industry standard definitions of an "always-on" Internet service, which I believe may even be as low as 95% availability. Note that it says "availability" not "100% functional and working at the speed you've paid for". Also note that when you sign up, you're paying for an "up to x Mbit/s service" due to the nature of how the physical media used in the service works. |
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been waiting for a phone call so i can continue installing a router for a customer. But in the mean time you have kept me from falling asleep with this rant. Be a good sport and continue to keep me awake :) |
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Add me to your ignore list do what ever my point of this post is to do the number 1 thing that comes with a business
1. Giving customers a good service so the word of mouth does not destroy or make bad business. NTL need a lot of training there. |
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I can't quite see how you could have stuck with a connection for three years if the extent of the problems you have are as bad as you mention. If you think that NTL suck, thats your opinion, thats not factual statement. Now I've had problems in the past, but I phone NTL and get things sorted. Admittedly the broadband has never been the cause of any problems, so I've never had to speak to tech support. But even if I did and the Indians didn't sort out the problem, your entitled to ask to speak to level 2 support in Swansea. Now then, hopefully as a first time poster the mod's will be ok with this, but if you want to send me a PM with your name, post code and house number with a more detailed description of the connectivity problems your having, I'll investigate the problems for you. |
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You are 1 customer on a forum with about 15000 members possibly who are some of the millions of NTL customers. You are really going to make an impact "talk about visions of grandeur". Next you will be thinking you can take on the world :) BTW i have my info now so pip pip off to work now. :) |
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I can see from your IP data that you're NTL staff - but I can also see that Naughty_customer is no longer an NTL customer, so you may be wasting your time. However, there's a PM on the way to you. :) |
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Trust me, your opinion of ntl won't make a blind bit of difference to the number of users they have - frankly, it sounds like they're better off without you anyway. |
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Ahem I know how NTL fully works thank you very much the problem is it dont work hahahahahahaha
so there ! it is online 24/7 and we are stepping away from initial problem which is delayed webpages which strictly speaking is still online just took 30 seconds to open bbc news ah its ok sometimes it be saying resolving news.bbc.co.uk for over 2 mins and then eventually hmm this is not acceptable broadband so all those techie wannabees hush this points to one thing Trying to resolve DOH can not resolve why cos the transparent proxies have DUFF dns servers configured. Just stop and accept NTL suck cos of how they like to BE DIFFERENT and provide internet differently to everyone else If they did not take their internet via transparent proxies this post would not have occured ! Incidnentally what is the point of those transaprent proxies - To keep a track of what all its clients look at ?? or is it to protect the users from actual LIVE internet hackers etc lol ( throughly doubt this since I have found scripts such as prxjdg.cgi which report back actual physical IP's on the other end of a transparent proxy ) |
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:rofl: :rofl: :rofl:
Is this a wind-up? |
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I'm no fan of NTL but I will give credit where credit is due!
NTL's customer service in my opinion may suck but I have never had any problems with my broadband connection, they may not be the cheapest but I would not say their broadband sucks! I wouldn't recommend NTL because of all the billing errors and the poor customer service not to mention the constant price increases, just because other companies may also have poor CS etc doesn't mean it's ok to follow suite which is what NTL seems to do as a company on many things! Overal a thumbs up to the broadband, telephone and the tv side is ok to! Just a shame about the CS and all the billing errors etc! |
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If I were you, I wouldn't worry about the transparent proxies - I'd be worried about the fact that everyone here can see right through you! |
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This is fun. Now your a master hacker as well :rofl::rofl:. Can you now please stop i have work to do instead of rolling on the floor laughing at you. |
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As was pointed out earlier, there are ways of getting round the few times when the proxies play up, but I think you are too convinced of your conclusions to listen - and, for you, it is academic, now. I never fail to be amused by people who come on here & try to convince us that the whole of NTL is intent on screwing their customers. They have faults, yes, but not to the extent you suggest. Your argument would be much more convincing if it had more than just an agenda to slag them off. |
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Ok, I think this has just about gone far enough - there appers to be nothing useful about this thread, just an excuse to wind up and insult people. I find it quite ironic that someone on a Bulldog connection should come and rant about how ntl sucks, given Bulldogs incredibly poor record.
Unless the level of this topic rises from the depths it has currently sunk then it will soon be closed. |
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dude you got it all wrong this is about the fact that NTL has issues.
as far as snooping on clients it is not direct but yes if any external agencies required records it will be there (since all proxy servers hold logs ) hence this might be a future requirement for all ISP's and if it is their first attempt they havent done a good job at it . |
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Good luck on bulldog, I'm happy as a pig in s**t with my cable broadband :-) |
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naughty_customer, as you are apparently on a bulldog connection, if you have trouble with it, you might like to go here
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post #2 /cough :D |
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Worth repeating though..
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What is this ?
I want to say how unprofessional The admin's of this forum are ? Why or for what reason is it required for you to track my IP to work out where I am coming from If I knew admin was going to be childish about legitimate complaints about one of the cable broadband providers then I would have done all my postings via a public proxy. I am here to complain about the lack/Quality of service provided with NTL whom I was with for 3 years and paid them good money for it I have every right to complain about them and should have no reason to be back tracked of where I am coming from etc. and my time with NTL makes it all irrelevant of me coming from company X slating company Y. Its as the title states. |
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The IP data logging is a standard feature of this bulletin board software (and most others I think). There is nothing sinister about it. And if you had used a non-Bulldog proxy we would still be able to see your originating IP, so don't be worrying about what might have been. Besides all this, what the blazes difference does it make if people know who your ISP is? :confused: ---------- Post added at 17:18 ---------- Previous post was at 17:08 ---------- This thread is going nowhere but troublesville. Closed. |
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