June Price Rises?
 

From http://www.cableforum.co.uk/board/sh...734#post712734
Given we already have another thread discussing the MPEG4 being dropped:
http://www.cableforum.co.uk/board/sh...80#post=710980

I would be interested in discussing any rumours on these price rises in June.

Re: June Price Rises?
 

From what I gather....

1) Cheap calls to the USA being removed.

2) £4 non DD charge per account.

Re: June Price Rises?
 

what was the old non DD charge £2?

Re: June Price Rises?
 

Given how many non-DD customers I know, if they increase each one by only £2 then they'll be raking it in lol.

Re: June Price Rises
 

I wonder if this will include the reduced rates with the international call plan or be used as an opportunity to upsell customers to plans with the ICP included (if they even do that anymore)

What is the Sky non-DD charge? I seem to remember it was £4.00 but can't find it on their website anywhere.

Re: June Price Rises?
 

Thanks!

If they are the only changes it will not make any difference to me! :)

Re: June Price Rises?
 

Is it just me or is there way to many price increases going on lately????

Re: June Price Rises?
 

Also peak/off peak call time is changing Peak rate is going to be 6am till 6pm instead of the current 8am till 6pm. So if you want to make a few cheap calls before heading to work you will need to get up earlier.

Also the international call plan is dropping from £2 a month to £1.50, telephone line rental will be going up by 50p.

Re: June Price Rises?
 

price rises alongside drops in service.

merger bigger company, normal behaviour for a dominant company people, ntl probably feel invincable now.

Re: June Price Rises?
 

I'm confused again.Line Rental? I thought the phone was free with DTV.

Re: June Price Rises?
 

No No No No No-Phone line rental is not free with ntl DTV. :banghead:

You pay £10.50 over the price of the TV package & they 'include' line rental, they don't sell it without the phone as if they did no one would take it as it's completely inferior to BT's in pretty much every way.

It's been a bone of contention for years, if you look at the prices on their website it shows (for example) £19.50* , then at the bottom it says...

Re: June Price Rises
 

Sky charge a £4 non dd fee and can any one confirm that ntl is going to charge £4 for non DD aswell

I pay my bill by DD:) but some people can not pay by dd as they dont have a bank account or just dont like DIRECT DEBIT:erm: i think the £4 non dd fee is a money make scam and ntl have clicked on to what sky are doing so are going to scam people aswell come on fair enuf if it was a £1 non DD fee but £4 is a p*ss:shocked: take :mad:

That is my view on it

Re: June Price Rises
 

Yes NTLs non-DD charge will be changing to £4. I am guessing it is to try and persuade more people to switch to DD. Its the best way to pay bills. All my Bills are paid by DD. Takes the hassle out of remembering to pay them.

Re: June Price Rises?
 

BT only charge an extra £1 for non payment by DD

I choose not to pay via DD where NTL are concerned due to all the incorrect billing errors etc that I get every month! (Well the last 5 months in a row anyway!)

I quit my phone & TV package & NTL have now given me good reason to quit my broadband to!

Re: June Price Rises?
 

Well-I've just had some very interesting info passed to me regarding these price rises....

I'm in the process of verifying it now (no offence to the 'passer' if you're reading this-you know I trust you ;) )

I'll update you ASAP, but if it is true then it isn't good news.

Re: June Price Rises?
 

Ah but I'm someone who has cable because I hate BT.I would never go back to them.The final straw was when the line went down when I was in labour and had to go and knock up a neighbour in the early hours to use their cable connection because BT was down for everyone in the street.In all the time I've had cable through Nynex and C&W and now NTL I've had no trouble like that I had with BT.I would have had the cable phone without DTV if I could and I knew lots of people who also wanted it without the strings.

I personally have had no problems with the cable phone in all the time I've been using the service EXCEPT for the issue of 24/7,dial-up isp's that were not compatible with cable :rolleyes: but of course that was solved with BB.

Now normal service is resumed or in other words back on topic.

Re: June Price Rises?
 

hurry up and update us with the latest news neil!

Re: June Price Rises?
 

Neil just a rough "guess" how bad is it for us the loyal customers paying their NTL bills???

is it looking like price rises like hell??? if so then I might just have reasons to leave NTL and look for another provider

Re: June Price Rises?
 

perhaps the latest info is broadband is also going up!

Re: June Price Rises?
 

nope ;)

Re: June Price Rises?
 

Ok-I'm still having this verified by various peeps, so please don't come back & shoot/flame etc me if it's not correct/false etc. :erm:

Now I'm not quite sure what that "infamous £32.99 deal" actually is, but as I said-I still having this checked out, but I thought I'd share what I had with you anyway. :)

Like I said-it's not gospel yet & may even be fake, but I do trust the source.

Re: June Price Rises?
 

Neil you gotta be kidding me....10 quid charge if you want to lower your account...

hope this is just a april fools of NTL cuz telephone going up again.. I hate this as I dont use the phone would gladly just ditch the phone and keep the dtv of NTL but that aint going to happen :(

Re: June Price Rises?
 

I did say that this was still being verified.....

I think that when Mick spoke to ntl they said to him on the phone a few weeks back that they were dropping that lowering charge, but that's the same ntl that in Jan gave out a customer charter with the CS number listed as 0800 052 2000, then 6 or 7 weeks later promply changed their minds & went to 0845/0870 contact numbers. :nono:

They really cannot be trusted IMO.

Re: June Price Rises?
 

Hehehehe it's gone from £4 to £0 and zoooooooomed up to £10!

Won't be effecting me anyway! :D

I've ditched NTL and will never use them again, in my opinion they are now one of the most expensive providers around with the worst CS department I have ever had to use! :td:

Re: June Price Rises?
 

Neil, quickie here.... why is NTL so hell bent at trying to lose their customers of late....

1. charging for changes to your account
2. charges for calling them when their service has gone down or they made a mistake.
3. never giving any real answers or updates on whats happening on their network (thankfully I'm 1 of the lucky few that has got a 10mb connection)
4. no firm date on anything really.

ow well we choose to use NTL :erm:

Re: June Price Rises?
 

the £32.99 deal could be that 3 for £33 deal

Re: June Price Rises?
 

The one that is currently being advertised on Channel NTL for existing customers :)

Re: June Price Rises?
 

Well i'll be cancelling the tv/phone and just keep the 2meg b/b

Having sky in so not losing anything there and phone wise got a good contract phone so not losing there either.

Looks like ntl are going to lose customers due to them having a good share in the market,
starting to get greedy i think.

Re: June Price Rises?
 

So I assume the procedure for downgrading is now something like this :)

1 - Ring up ntl
2 - Ask to downgrade package
3 - Informed £10 fee
4 - Ask for retentions cancelling services.
5 - Tell retentions reason for cancelling.
6 - Downgrade complete free of charge and if lucky freebie thrown in.
7 - Ntl still profited as the retentions addition to call added to call revenue.

Re: June Price Rises?
 

This is may be why the prices are going up as there are people always after "freebies"

Re: June Price Rises?
 

freebies or no freebies it would make no affect on price rise.

The prices are going up because the shareholders of the merged company want their dividends next year.

Re: June Price Rises?
 

Hold on a sec, I'm a tad confused - what's this about £2 for non-DD payment? I have 2MB BB on DD (try saying that fast when you're drunk!) and a phone line on non-DD, and I'm charged £1 for an itemised phone bill. Does this mean I'm suddenly going to be paying extra on top of the increased line rental? That last, though, I can accept; it's been £9.99 for ages.

Re: June Price Rises?
 

Its basically (if true) an "admin" charge for you NOT paying by DD. So the wise thing to do is get a bank acct if you have not got one and pay by DD as most companies charge extra for non-DD payment.

---------- Post added at 22:02 ---------- Previous post was at 22:01 ----------

OK what ever you say.

Re: June Price Rises?
 

SLM I totally agree with you there...after being a member of this forum for now nearly a year or a bit longer I have to say that people are trying to get as much as possible for free for any given reason with NTL.

Re: June Price Rises?
 

And what if some one open a bank account and did not have much money and ntl screwed up there bill and take's most of there money out of there bank or if ntl called for the direct debit to early and the bank charges the person £45 for fee's ? if they have not put enuf money in there account yet

Re: June Price Rises?
 

..and what if NTL do what what they have done recently to us - rang up to pay £24.99 (never have been charged a non-DD payment), and find out a week later NTL have taken £49.98, making us overdrawn and causing charges to be applied to the bank account.

Apparently the bank wont get involved as its too small an amount for any dispute, and NTL customer support are .. well.. I think most know how inept customer support is at NTL.

Retentions have promised to refund the amount etc., but I'm have a feeling that it was just them trying to fob us off with promises that will never be delivered.

Re: June Price Rises?
 

I agree there is no way I would trust NTL with my bank account!

Never in a million years!

Re: June Price Rises?
 

The DD guarantee should cover all that.

Re: June Price Rises?
 

The bank should refund any disputed DD amount no matter how small. In practise a lot of the bank staff either don't know the process or can't be bothered with the paperwork.

An ex-gf used to work in a bank and 9 times out of 10 they bumped direct debit queries back to the company instead of refunding the customer directly.
It was only when the customer really pushed it that they caved in and followed the DD guarantee process.

Re: June Price Rises?
 

Its not a DD though - it was a switch card payment.. :dozey:

Re: June Price Rises?
 

All the more reason to set up a DD!

Re: June Price Rises?
 

I've never had trouble with DD for broadband; I just get an email to tell me the payment's due, my account gets debited - yes, I do check regularly - and that's that. It's true there was a lot of trouble with direct debits some years back - not just NTL, but a lot of companies - but it all seems to have been sorted out now.

In fact, at one point I wasn't being charged enough for BB; two payments for rather less than £24.99 were taken out, and it wasn't until I went through my inbox deleting old messages that I noticed the amounts and contacted NTL. The next payment was correct, and I wasn't charged for the deficit. They weren't allowed to, by UK law; if the DD says it's for such an amount, that's the only amount they're allowed to debit even if they've made a mistake and it's less than it should be. It's up the company applying the DD to notice and correct the error; I wasn't even obliged to tell them, but I have this annoying streak of honesty...:p:

Oh well. If it comes to that, I'll just have to have yet another bill put on DD.

Re: June Price Rises?
 

Yeah in laymens terms if no freebies given you could wipe 20%+ of ntl's customer base so reduced turnover higher prices to get the profits.

Re: June Price Rises?
 

i know fanny adams about £10 downgrade fee

Re: June Price Rises?
 

Re: June Price Rises?
 

They really do want their customers to switch supplier don't they.

£11 for a phone service that's now far inferior to most of the other products* on the market both price and feature wise! Oops. :erm:

*it's bowled over by freetalks product, £80 for the year including line rental and all local and national calls. Ideal for those with just BB and phone with Ntl, it'd cost you £276 for the same package with Ntl and Ntl doesn't even offer caller ID in most places!

Re: June Price Rises?
 

So basically, phone up by 50p, base TV up by 50p, and several minority services up by significant percentages to encourage migration or bring them into line with other services. Doesn't sound too bad.

A customer taking just family pack tv and the standard phone line will pay 50p more than previously (£30 -> £30.50) , thats a 1.6% increase which is below inflation.

A customer taking just base pack tv will pay £1 more (£21.50 -> £22.50) , a 4.6% increase. However, in the past year several channels have been added to the base pack, and a cheaper select pack launched.

I don't like how they've listed the talk unlimited packages though. They say that the cost of all of them is either held or reduced, however line rental is increasing and that isn't taken into account.

Re: June Price Rises?
 

Analogue up by £2 to try and move people onto digital platform oooooooops they need to upgrade ifnrastructure first. Phoneline rise is a joke. I may actually cancel phone now even tho they will probably make it diffilcult.

Does anyone here have just tv and bb with ntl no phone?

Re: June Price Rises?
 

The way I read this is you are going to be paying more......

You require a BT land line £11 + the £80 for the VoiP + a BB connection (bt BB £17.99 pm)= £428

So how many people will change to this, not very many I can tell you. So ntl may not have caller display but you are paying an extra £150:Yi kes: for the option.

Re: June Price Rises?
 

I just wish they'd do something about the charge for the 2nd set top box - I've had mine for about 10 years now and I must of paid for it again & again & again

Re: June Price Rises?
 

In a way its not really the box you pay for but the channels.

Re: June Price Rises?
 

No you don't, all you need is a Broadband connection.

Quite a few that don't want ntl's inferior telephone service I would suspect.

Re: June Price Rises?
 

OK then Neil knock off £132 for not having a phone line, you still going to be paying more for in effect caller display. And re the people that would not want the telephone service I think you are wrong there.

Re: June Price Rises?
 

Don't forget the small print: From 01 June International Call Plan will include reduced rates to all international landline and mobile numbers. International Call Plan will no longer be included in Talk Unlimited and Talk Unlimited 24. Talk Unlimited Local and 5p Talk Plan international call rates to USA and Ireland will change to our standard international rates.

ADDITIONAL phone lines only...

Just cancel the phone service and get VoIP over the Cable Modem - I've been using it for nearly a year now no problem at all.

Re: June Price Rises?
 

I wonder if the prices of the valuepacks will stay the same....

Re: June Price Rises?
 

Frank so its possible to simply cancel the phone and keep tv/broadband?

does voip work badly if their is heavy contention at the isp?

Re: June Price Rises?
 

Remember Frank isn't using a UK cable provider...

With ntl you cannot have tv without a phoneline.

Re: June Price Rises?
 

No, you have to pay for a phoneline if you have TV.
You do not have to have a phoneline with broadband, however.

Re: June Price Rises?
 

That Freecalls or Freetalk (whatever it's called) is £80.00 per year-no more/no less.....

You don't need a phone line (BT or otherwise) just your BB connection & away you go.

Annual costs + Freetalk cost of £80.00 & away you go. :tu:

Re: June Price Rises?
 

I understand that Neil but you still require a BB conection which in turn adds up to £132 + £80 = £212, so I think it just swings and round-abouts.

Re: June Price Rises?
 

no good to me then since my only other option is an indoor aerial or moving house.

Re: June Price Rises?
 

Inferior in what way exactly ?

FYI, my BT line failed at least three times in 9 years, my ntl line has never failed (7 years now).

Re: June Price Rises?
 

If you have BB with Ntl there's no need to take out the BT line and BB. Jsut plug the box into your cable modem (it has a pass through if you don't have a router)/router and away you go. Only thing left to do is cancel your Ntl phone line. :erm:

If I was still with Ntl for my BB I'd be canceling my line at that price. IT also comes complete with caller display!

Which is why I said:

I'm assuming the customer already has BB with Ntl for this to work.

Working on the princepal of switching your Ntl Talk24 line for the freetalk box (again asssuming you have BB with Ntl) you'd save £169 a year.

If you jsut have the £11 basic phone line you'd save £53 plus the cost of your 01/02 calls from accross the year.

Win win if you ask me.

Re: June Price Rises?
 

hmm I still think the £2 non dd fee is annoying, £4 even more so, just because I choose to pay in cash (ON TIME/EVERYTIME) I get penalised to the (new) tune of £48 a year! sucks.

I also keep getting the recorded telephone messages telling me ill have to pay £10 (I cant remember exactly, always half asleep after night shifts to listen) if I pay the bill late.

How about scrapping non DD charges and increasing late payment penalty, I feel victimised, just because I dont trust my bank to get things right, on time with DD's (I've had alot of issues with LLOYDs TSB, before)

Re: June Price Rises?
 

The features that BT offer every customer that ntl only offer to some, & some that they don't offer at all.

1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)

2) Caller ID.

3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)

4) The ability to report & track a fault online with a BT phone.

5) BT have a clear & concise Customer Service Guarantee: http://www.bt.com/customerservices/c..._our_guarantee

That enough reasons for you why ntl's phone service is inferior to BT's? ;)

Re: June Price Rises?
 

Really? Where does it say that?

It does state that you must not have this package as your only landline (so you have to pay for another phone line anyway), as freetalk numbers cannot be traced by the emergency services..... Not such a great deal IMO.

Re: June Price Rises?
 

Here: http://www.freetalk.co.uk/ProdServ_OneYearDetails.aspx

All you pay is £79.99 for unlimited local & national calls via your existing BB connection, so if you pay £24.99 (for example) to ntl for BB & another £11 per month for their phone 'service', then you can ditch the phone & just pay the equivalent of £6.66 per month for a line with the following features:

Included Features

Unlimited Minutes
Choose Your Own Area Code
Voicemail
Voicemail to Email Notification (Coming Soon)
Caller ID
Outgoing Caller ID Blocking
Distinctive Ringing
Three-Way Calling
Call Waiting
Call Forwarding
Anonymous Call Blocking
Do Not Disturb
Call Return
Convenient Online Account Management and Billing
Low International Rates
Phone - Based Call Management
Freetalk portability

Additional Features

Virtual Numbers

Info here: http://www.freetalk.co.uk/Features_.aspx


Where does it say that?

All I can find is the following in the Ts & Cs:

So it doesn't say you must have an alternative landline, all it says is that you must make alternative arrangements (most peeps have mobiles & neighbours in terms of emergencies)

All in all Freetalk is an enourmous improvement over ntl's inferior phone 'service'.

Re: June Price Rises?
 

It says at he bottom of the first page of the link - 'Emergency Services
freetalk must not be used as your only phoneline. Emergency operators are not able to trace a freetalk number.'


IMO ntl's isn't inferior. I had one problem with a fault at the cabinet, which was fixed without the tech having to come into my flat. I had caller id, and never needed to claim compo for anything. :shrug:

Re: June Price Rises?
 

I would never rely on any VoIP service for emergency calls, there are far too many things to fail in a real emergency (power-cut, broadband failure, limited shared bandwidth, etc.).

A real phoneline has a battery backup so will still work in a power-cut when you most need it.

Re: June Price Rises?
 

I still can't see that :blush: Can you give me a link please? :angel:

Your opinion doesn't make it superior ;)

I suggest you take a look here for a few reasons why BT's phone service outshines ntl's in every way: http://www.cableforum.co.uk/board/sh...8&postcount=65

Re: June Price Rises?
 

Here - scroll down to the bottom.



I never said it did. But your opinion makes it inferior? ;) :erm:

Yep, seen all that a hundred times or more on here already. BUt if you have a trouble free service (like I did), who gives a monkeys?

Re: June Price Rises?
 

Ta. :tu:

But it still doesn't say you must have another landline, all it says is:

But it's not my opinion-I have given you a list of facts that prove that ntl's phone service is inferior to BT's in every way imaginable-it's not about the reliabilty of the phone line, it's about what happens after it fails that is the big difference between ntl & BT-with ntl you have to ring up & hope for the best, with BT you can report it & track it online & also get all your calls diverted to your mobile or another landline so people who ring you will never know that your landline is dead.

The same cannot be said for ntl's 'service' as they do not offer such a service, if your phone line is dead no one will be able to reach it. :td:


But that still doesn't change the fact that BT's phone service offers far more for your money that ntl ever could.

And the people that will give a monkeys will be the ntl customers who do have a problem with their phone line....

Re: June Price Rises?
 

So, you still have to have another phone line of some description anyway. Where's the saving then?
:rolleyes:





Is this the same BT that 'offered' to charge me £75 for a phone line when I moved house? :rolleyes:

Re: June Price Rises?
 

Who doesn;t have a mobile/neighbour in an emergency?

The point is you don't have to have another landline. :nono:

Probably-why should BT turn up & install a phone line for free just because the property you moved into doesn't have a phone line? :dozey:

On the other hand, if the property already had BT sockets in it then they would sort out your phone line for free. :tu:

They're a business not a charity (just like ntl ;) )

Re: June Price Rises?
 

So there we all go. And if Freetalk isn't right for you there are loads of other VoIP operators out there that may suit your needs guys. :D

Re: June Price Rises?
 

There was a phone line already installed. From calling them to get the line activated, it took them three weeks to get to the house. If the line at the cabinet was OK, there would be no charge. But if there was a problem with the line in the house, I'd have to pay a £75 charge.. :confused: Why should I have to pay for a fault that was not mine? I told them to bugger off. They dropped the charge.

Re: June Price Rises?
 

If it's damaged then it's your responsibility as you've bought the house, so why should BT pay for that?

Why should BT pay for it?

So you've achieved what you berate ntl customers for (gotten a freebie by stomping your feet)?

Nice one.....

Re: June Price Rises?
 

Well the price changes has no effect on me. The 50p increase in line rental is absorbed by the 50p drop in Talk Unlimited 24 :)

Re: June Price Rises?
 

I didn't buy the house and I hadn't touched the sodding phone line - why should I pay for a fault that's not mine??



Because it's their equipment.



No, I told them that if I had to pay the charge I wouldn't want their phone line. I could go and get a brand new one installed for nothing from ntl. Again, why should I pay for faulty equipment, that I don't own,that I didn't break, that isn't mine?? :confused: :rolleyes: That'd be like being charged for calling ntl tech support to report a fault that is theirs, not mine. Which I know you don't agree with. :dozey:

Re: June Price Rises?
 

Ok, so this was in rented property then I presume?

Then it's either yours or your landlord's/landlady's responsibility.

Either way, it's not BT's responsibility-why do you feel it should be?

Because it's their equipment. [/quote]

But they left it working, so someone else has damaged it & the responsibility doesn not lie with BT (nor would it lie with ntl if it was an ntl installed property ;) )

But ntl would surely charge you for a new installation?

Because it's not BT's responsibility-it would be yours/landlord/landlady/property owner's responsibility.

Not really, as you are not yet paying BT for a service, so it's not the same at all!

At the end of the day, BT aren't responsible.

Fact.

End of. ;)

Re: June Price Rises?
 

Hi Neil.:wavey:

I think you are being a teensy bit harsh with OB...:erm: I too don't see why she should pay for something to be repaired if she hasn't damaged it...:shrug:

Re: June Price Rises?
 

Right, so those that naffed off to other providers looking for greener grass that want to come back to BT can do so for nothing, but I have to pay for damage that's not mine? I don't think so. Fact. ;)

Holy **** - BT charge £99.99 for a new line!!!!!!!!!!!! No wonder they can bloody well afford to comp people. :eeek:

Re: June Price Rises?
 

Don;t worry about the OB, she's big enough to take care of herself! ;)

Ok-so if while you while you were out at work one day & someone damaged your ntl cable lines outside, do you feel that ntl should pay for their repairs?

---------- Post added at 16:13 ---------- Previous post was at 16:08 ----------

But the damage is yours-your property=your damage.

But the same applies to ntl customers who come back to BT-if the line's damaged they will have to pay.

You get what you pay for. ;)

Re: June Price Rises?
 

Well yes..The cables are theirs after all.I don't own them and if they have been vandalised by someone else all I can do is report it to the police and to NTL or in OB's case to BT.

Re: June Price Rises?
 

Also I think they have online billing, not sure if its free tho.

---------- Post added at 18:50 ---------- Previous post was at 18:46 ----------

In OB's case I would have got the landlord to pay for the fix since normally in that case you would expect the property to be damage free when moving in and its the kind of thing you spot and tell the landlord about before you move in.

Was the phone price rise £4 and now dropped to 50p or was it always 50p?

Re: June Price Rises?
 

Hmmm-tell you what, why don't you give it a try! ;)

ntl aren't responsible for damage on your property, they install a working phone/TV/BB line & it's then your responsibility.

Re: June Price Rises?
 

I think ntl do do this
ntl do this in some areas.
ntl will do this if its there fault, I think it would be simlar with bt, but if its true bt should have gone bust years ago as it took them 1 month to get my mate back on when a car took out his pole.
Yes really good if you have a faulty line with ADSL, nothing more to add to that one.


That enough reasons for you why ntl's phone service is inferior to BT's? ;)[/quote]

I think I have blown you out of the water with your reasons Neil, it really sounds like you have a big grudge with ntl????!!!

Re: June Price Rises?
 

You are mistaken.

BT offer it in all areas.

Could you show me where this policy is please?

Let me save you the trouble-ntl have no such policy in place, if your phone line dies you will wait until it's fixed with no set policy in place for compensation or call diversion-Fact-End of.

You 'think'....?

There's no 'if' about it-I have shown you the links to BT's Charter-that's not my thoughts or my opinions, it's hard quotable facts.

I'm not sure what your point is-you can register online or by phone, you can then track online-can youdo that with an ntl fault? (no)

You'd be lucky to ring back & find there's a record of you reporting a fault with ntl.

Quite the opposite-I have given you hard facts that BT's phone service is superior to ntl's in every way possible, I have even supplied you links to prove it.

All you have done is come back with "I think ntl do that", & "ntl offer this in some areas".

You have proven nothing except that you are capable of making a post without facts.

Anyone that offers poor service actually????!!!

Re: June Price Rises?
 

OK then Neil sorry for not posting hard facts but with the above can I just say this is a fact....you can not use ADSL if your line if down FACT so of what use is the tracking, unless you trudge around to a mates house every few hours to find out what is going on.

I am going on with what I know with ntl, the facts may be online somewhere, its just finding them......

Re: June Price Rises?
 

Yes it is still possible to use your ADSL service if you have a dead or faulty BT phone service!
(Not in all cases.)

Only if the wires have been cut, broken or disconnected between your property and the exchange can you not use ADSL!

I have had a dead BT line before and still been able to use my ADSL service!

The telephone line went dead because of a fault at the exchange, as long as your wires ain't broken then a fault with the phone service has no effect on ADSL! If however the wire is broken anywhere between your home and the exchange then you will lose both services! It's the same as a fault with your ADSL service will have no effect on your telephone service!
(Unless of course you have a faulty ADSL filter!)

Re: June Price Rises?
 

True, I've had that. My phoneline was faulty, but the ADSL was working. I reported the fault, had my calls forwarded free of charge to my mobile (As Neil said), and had them text me on the progress of the repair, which was done within 2 days. :)

Re: June Price Rises?
 

ADSL will work on a cutoff phoneline.

If you dont think ntl's phoneservice is inferior then you are misguided.

no connection fee
cheaper line rental
inclusive itemised billing
online billing
free caller display
free call barring
ALL OF BT FEATURES AVAILABLE ON EVERY BT LINE- something ntl cant understand universal coverage of services.

Re: June Price Rises?
 

For the love of all things holy......:banghead:

Thanks Charlie. ;)

Let me put this in simple terms for those of you who still think that ntl's phone line 'service' is equal to BT's.....

ntl's phone 'service' is inferior to BT's-Fact, end of.

Here is a list of things that BT offer & gurantee, now if someone can show me that ntl offer the same thigs I will concede that ntl's service is not inferior to BT's.

The features that BT offer every customer that ntl only offer to some, & some that they don't offer at all.

1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)

2) Caller ID.

3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)

4) The ability to report & track a fault online with a BT phone.

5) BT have a clear & concise Customer Service Guarantee: http://www.bt.com/customerservices/c..._our_guarantee

Now please don't post back & say "I think ntl offer all of those Neil", post back with hard facts showing what they offer to rival that.

Let me help you out here-it can't & won't happen as ntl don't offer it.

I have now given you 5 ways in which BT's phone service is superior to ntl's, so please can someone explain why if you want a phone line why anyone would choose ntl over BT (unless it's forced on them when having a TV package)

Re: June Price Rises?
 

You are responisble for the upkeep of BT equiptment on your property, It gets damaged you are responisble unless its done has part of a crime and reported.

Yes BT phones do fail now and again but if people learn how to drive with out running poles down and contractors learn how to dig without slicing though a 100 pair cable then most would never happen

So some complain about BT charge to install phone line, Reason is simple BT employ there own FULLY TRAINED and experienced Telecomunications enginners to do installs has well has repairs and network upgrading. NTL uses contractors that you could not call enginners and only install, Are not fully trained or experienced and dont realy care how they get the phone line on has long has they get a clear. You should see some of the so called installs I have seen done by NTL (I yes I do no what I talking about I worked for NTL before joining BT)

I for one would go BT,

NTL have new network thats in hell of a mess cos of monkeys that work on it. (How many NTL cabs u seen wide open or broken)

BT have 60+ year old network in some places but maintain it to a very high standard considering.

Re: June Price Rises?
 

The same for NTL though!

I would have to pay NTL to come out and repair or replace any broken equiptment caused by myself or my family????

Re: June Price Rises?
 

That is correct.

This point is only being raised as Orangbird said that she shouldn't have to pay for the repair to her damaged BT line/box in the property she had moved to, & she felt that BT should pay for it....

Re: June Price Rises?
 

I thought this was a thread about price rises not who is better out of BT or NTL? There are enough of these roundabout threads already :)

Re: June Price Rises?
 

BT dont charge customers for take overs of damaged equiptment in my experience, Unless the previous owner had working service when moved out.

Re: June Price Rises?
 

Yes, they did this to me too.

Re: June Price Rises?
 

And telephone lines that they have admitted to me they cannot fix. IE mine, To expensive to change the line card just for 1 customer so they have told me to except a line that you cannot hear the other person on or leave. Answers on a postcard as to which option i have taken. BT are complete crap and arrogant about there so called superiority. I want a phone line that works BT cannot and will not supply me with one that works. there resolution team have offered me half price line rental for 6 months :Yikes: what the **** use is that when i cannot hear the person trying to talk to me. A BT manager has told me there is nothing further that can be done and that "if i NEED to be able to hear the other side of the conversation then i should consider my options" There words not mine


BT avoid like the plague. They will never be used by me ever again.


Waits for Neil and others to come along and point out the sun shining out of BT's ****.