Packard Bell Recovery Problem
 

Hi there, I thought you guys may be able to help me.

I bought a Packard Bell iMedia 1302 in November 2004 and after a while I got annoyed with slow speeds so I decided to install a fresh copy of Windows XP (nothing to do with Packard Bell) and see how it went. It wasnt bad, but now I want to restore the PC to the original. I have a recovery dvd which I made myself when I first bought it. When I boot from it I get "error 10" "operating system<>cdrom."

If you need more info please ask.

Thanks in advance

Re: Packard Bell Recovery Problem
 

Try tapping either F11 or F12 on boot up,if the Packard Bell recovery partition is still there it should give you the option to use it.

Re: Packard Bell Recovery Problem
 

Probably needs re-tattooing because of the use of the CD. Has any hardware been changed and at what point does the error appear?

---------- Post added at 23:15 ---------- Previous post was at 23:15 ----------

He's created MCDs so the F11 won't work, it will have been removed.

Re: Packard Bell Recovery Problem
 

It boots up with CD as if it will re-install then in the packard bell menu it comes up with the error

---------- Post added at 23:22 ---------- Previous post was at 23:21 ----------

Oh yeah and how do i re-tattoo and what is that?

Re: Packard Bell Recovery Problem
 

I'd not worry. So it starts reinstalling / copying files then comes up with the message? Screenshot if you can?

Re: Packard Bell Recovery Problem
 

[attach]Attachment 10943[/attach]

---------- Post added at 23:46 ---------- Previous post was at 23:45 ----------

hope this helps

Re: Packard Bell Recovery Problem
 

OK, drop down to a Dos command line by pressing Esc at that message
then type TS - hit enter
Choose Option 1 (Dos Commands) then Enter
Choose Option 1 again (should be something complex like TreeCRC bleh)

This will check your CD make sure there's no errors on that.

This message comes up before or after you opt to start the recovery? What comes up before?

Re: Packard Bell Recovery Problem
 

If that passes ok then try this:
In DOS prompt as before run both of these commands:
q:\drivers\tattoo /importbin:c:\tattoo.bin
q:\drivers\exths /importextbin:c:\exths.bin

When this is done, reboot and boot off your recovery CD again. If your CD fails then you will have to purchase the recovery Disks/DVD. Contact nffc at PC Servicecall for that!

Re: Packard Bell Recovery Problem
 

Tried that. When doin the 1st 1 it says "bin.exe" "no bin file"
2nd 1. "File Error"

---------- Post added at 07:55 ---------- Previous post was at 07:54 ----------

This comes up before I get to chose anything. It boots, goes through lots of Command Line and then I get the message

---------- Post added at 07:56 ---------- Previous post was at 07:55 ----------

+no errors on cd, hard drive, or ram. checked them all

Re: Packard Bell Recovery Problem
 

Right sounds to me like you have damaged the hidden sector. A retattoo should work. The procedure is here http://forum.packardbell.com/en/view...ghlight=tattoo
but I would strongly suggest giving PC Servicecall and ring on 0870 9013000 and they will run you through it step by step and give you the password required at the end (I can't give that out publicly, PM me or nffc if you want to do it without their help).

Re: Packard Bell Recovery Problem
 

Yeah, a tattoo is pretty important, if you screw it up by selecting the wrong thing, the recovery will not install the right things.

Try this sequence of commands...
· Change to Q:\drivers or C:\drivers
· Tattoo /inithspretest
· Tattoo /createdmifromhs
· Q:\reloadhs.bat
· Tattoo /createdmifromhs

Re: Packard Bell Recovery Problem
 

Thanks guys. really dont know what i done. bit of a fluke really. i posted the same problem on packard bell forums and even they couldn't help. Thanks again

Re: Packard Bell Recovery Problem
 

Did that tattoo work?

Re: Packard Bell Recovery Problem
 

Yes, it did. thats probably wot fixed it cheers m8

Re: Packard Bell Recovery Problem
 

I suppose it would have helped if you'd been given the right commands to begin with :rolleyes:

Someone... should have known the right command set to use to tattoo with created MCDs (which of course contains that machine's tattoo info)...
You do realise at the "Advanced Options" menu of the 1-4 the CD recovery gives you, you can smart-restore the OS only? And also, the bundled apps can be removed using
Start > All Programs > PB support > Smart Restore...
You should never have needed to wipe with the XP disk :)

Then again i had to look that up, all the tattoo /PB info i have is at work and i'm in the middle of 10 days off :woot:

Feel free to post or PM if you need any further PB advice, unless you bought the 3yr/5yr warranty you won't be touched on the 0870s which should save you 1.50 a minute :)

---------- Post added at 21:36 ---------- Previous post was at 21:35 ----------

Ooh and i'm 14 off 4k too :)

Re: Packard Bell Recovery Problem
 

13 now lol;)

Re: Packard Bell BSOD
 

can anyone help im having a problem with my packard bell istart 2214, ive tried to do a repair with my vista home disc, and my computer will not boot up or start up in safe mode due to a missing or corupt file, e.g ntkrnlpa.exe is missing or corupt, has anyone got a solution to this problem as ive done everything i can to try and fix myself, im ready to had it over to sum over priced pc repair man to fix it, and also my recovery disc i got with the pc does not work either, please help if you can thankyou

Re: Packard Bell Recovery Problem
 

Did the install finish? have you tried start up repair thats found when you boot the dvd ?

Re: Packard Bell Recovery Problem
 

no the install didnt finished it stopped doing the recovery, and the repair didnt work either just keeps rebooting due to the missing or corupt file ntkrnlpa.exe.
is it a hardware problem? and will it do my motherboard harm trying to fix or is my motherboard damaged due to this problem with the file?

---------- Post added at 23:25 ---------- Previous post was at 23:19 ----------

ive tried almost everything i can think of to fix this problem even tried to replace the files and delete them from windows by putting my harddrive in another pc as a spare to delete them and ive cleared the CMOS to see if that but didnt im out of ideas now so im asking for help in this matter

Re: Packard Bell Recovery Problem
 

your vista dvd is it a full disc? if your install didnt finish then thats why your having problems. If it wa smy machine I would do a full install from scratch

Re: Packard Bell Recovery Problem
 

no sorry u mis understood what im saying i have a recovery disc as well as windows vista home, it was recovery disc that stopped and didnt finish so i did a full new install with my windows vista disc that completed the install but i still get the BSOD and it still will not boot up due to this file, and cant start in safe mode either, so this is why im on this very helpful forum to ask for altnertives way of fixing this problem i have, p.s thankyou david for your help so far

Re: Packard Bell Recovery Problem
 

you get a BSOD? whats the error report on this can you see it? Have you tried the start up repair option on the Vista dvd ? when it gets to install now under that it says reapir my computer . Go there and try the repairs.

When you installed afresh did you delete the existing partition? sometimes a new install on an existing partition can lead to start up problems

Re: Packard Bell Recovery Problem
 

it just says ntkrnlpa.exe is missing or corupt on the repair disc does work either when ive done the repair, and yes i deleted the excisting partion before i did a fresh install, this is whats doing my head in nothing seems to repair it so i can boot up and run regcure to do the scan see if that would repair the problem all i get is my computer restarting all the time even in safe mode

Re: Packard Bell Recovery Problem
 

Re: Packard Bell Recovery Problem
 

hi every1:

just wanted to let you know i was stuck with all these problems and managed to get around them and install xp. if you need any help with tattoo your harddrive or to fix error 10, just email me on Admin edit: Deleted

tkcre

Re: Packard Bell Recovery Problem
 

not a good idea posting your email address. Also just let the world know and post a guide I am sure it would be appreciated

:welcome:

Re: Packard Bell Recovery Problem
 

We don't recommend you publish your email address.

If anyone needs to email you, they can do so through the email option on the site. If they don't, they can post here, and as long as you have subscriptions turned on, you'll get emailed anyway.

Re: Packard Bell Recovery Problem
 

thanks reading this forum helped a lot, have got recovery back now
thank's again
Fagan

Re: Packard Bell Recovery Problem
 

Hi,

I have come to this forum after much messing about trying to get an old PB to reformat.

I have damaged the partition. And followed the above to try and get the thing to do a retattoo.

It wont let me do anything. When i go to dos prompts 1,1 - treecrc......

I just get an CDR101 : Not ready reading drive Q

any solutions?

Re: Packard Bell Recovery Problem
 

I've got the same problem as the opening poster. I tried the above but get stuck on reloadhs.bat. It says:

C:\>\drivers\exths.exe /importextbin:\exths.bin
Bad command or file name

Since there is no \drivers\-folder listed under C: I tried manually typing in:

Q:\drivers\exths.exe /importextbin:\exths.bin

But that gives me a file error.

Does anyone know what I'm doing wrong?