More than 1 SACM
 

I have just rang NTL and asked for another SACM, they say yeah np but i have to buy form another source.

Is this true, why can't NTL supply me with 2 SACM's ??

Money isn't isn't an issue here, nor am i in debt with them....as a matter of fact i am £200.00 + in credit which is more than :welcome:

Cheers :):)

Re: More than 1 SACM
 

What are you trying to do with this second SACM?

a) have 2mb of bandwidth connected through appropriate hardware
b) connect a second PC / internet fridge to NTL

Re: More than 1 SACM
 

Well, to the best of my knowledge ( i could be wrong here) NTL don't like you sharing 1 connection, so i thought i would have 2 modems, 1 for me and 1 for my g/f.

Re: More than 1 SACM
 

Get a router and share it, I think (must check) that you can have 3 pcs on the same connection they just don't offer support for router issues

Re: More than 1 SACM
 

You can have up to three computers connected to a router to one connection if you wanted. 3 is an arbitrary limit set by ntl.

Re: More than 1 SACM
 

Thanks for the replies guys, but i would dearly love for to have a modem each.

So the question is, why can't NTL supply me with another modem.

As i said in my first post, money is not an issue.

Thanks :)

Re: More than 1 SACM
 

Straight from the horses ar.. I mean mouth
I think it's because they only allow one SACM to an address normally but I'm sure someone will tell you the right answer

Re: More than 1 SACM
 

its probably a billing issue LOL, as in they can supply you with it and charge you for it ( i.e. you would pay for a completely seperate connection ) but they cant put 2 broadband connections into the billing system for one house...

Re: More than 1 SACM
 

I know of people with more than one SACM at a single address, but they are on seperate bills.

ntl set my mates house up with 3 SACM's, but it is student accomodation and the 3 customers have seperate bills.

Having said that, ntl could give you a 2nd SACM and bill your G/F for it, but it is not a 'standard' offer, so you'd have to sak around to find the right person to set it up for you.

Re: More than 1 SACM
 

which area are you in?

yes you can have more than 1 modem at the same house but different billing accounts are needed in different names AFAIK

Re: More than 1 SACM
 

Kent, br5

Re: More than 1 SACM
 

sorry :dunce: can I have a name of your nearest town please :)

Re: More than 1 SACM
 

Orpington

Re: More than 1 SACM
 

okies... well I phoned the local sales team who should of been able to help only to be told what you were told, 1 per house no exceptions. I kinda hit a brick wall with this to be honest. The only thing I can suggest you do is ring your local C/S and speak to a supervisior in their and see if they can do it for you. If you lived in the region I work in I would of been able to help you, but alas you don't :(

Sorry I couldn't be more help :shrug:

Re: More than 1 SACM
 

Thanks very much for your help it's more than appreciated.

Will do as you say, can't do any harm hey?

Cheers my mate :):)

Re: More than 1 SACM
 

Try aiming high line manager or higher and stay perfectly calm and explain this is already done in other areas and brings in extra revenue for NTL. Might get somewhere if you make it sound they are refusing money.

Re: More than 1 SACM
 

why bother? you can buy a router for £30-40, getting a a second SACM will cost minimum £18 a month? ( assuming you have to have a seperate BB account to get a second SACM )

*edit* alternatively, ask for the 'console + BB service' and just use it for 2 pcs rather than 1 pc and 1 xbox/ps2...

Re: More than 1 SACM
 

Indeed - are you already on 1Mb. Are you really using so much of that bandwidth that you cannot share?

Re: More than 1 SACM
 

I have three pcs sharing a 1mb connection. My son plays online games and never complains about lag. My daughter plays some online games but more downloads things for the sims and she never has any problems. I listen to music streams while this happens and find nothing wron with the connection.

I use a Linksys router to ethernet on pcs.

Re: More than 1 SACM
 

even if you arent already on 1MB, it would probably be cheaper to upgrade your speed ( if necessary ) and get a router that to get a seperate BB account ( which you may have to pay an install fee for too )

Re: More than 1 SACM
 

All we want is 2 modems, 1 for each computer.......what is wrong with that.

If i had a 500Mb connection we would still want 2 modems.

Again i STRESS money is not an issue here.

I have tried a router and don't like it/don't want it<------- my option, please just let me want 2 modems..........its my choice surley??

I wish i had never even posted the question now :cry:

Re: More than 1 SACM
 

Hey dont :cry:

We're trying to help. The ongoing conversations you are trying to have with your NTL region are something only you can pursue, and unfortunately don't seem to be having too much luck.

If money is not a problem, I think most here would recommend you went for a wireless network rather than a second SACM, it allows more flexible sharing of printers, files etc, doesn't cause problems when you want to move a PC to another room or different corner of the same room, if you game, then friends with wireless can come round and patch in without difficulty to play against you with virtually 0 lag, and if either of you have a laptop, then use in the back garden, in front of the TV, wherever is a great benefit.

I certainly would not want a second SACM, just more NTL cables and hardware to go wrong.

The gaming pack which allocates a second IP address gives equal cabling and allows both of you to use the same SACM.

A corporation when connecting to the internet does not connect each indiviual computer to the net, but to a router and that connects to the net, this is best practice. I guess this is why we are all recommending what would be considered best practice, and permitted by NTL.

Modern routers pretty much self configure, especially the wireless ones, this should be a saturday morning plug and pray excercise, rather than waiting for NTL missed appointments, destruction of front walls and damaged plasterwork.

Good luck whichever way you choose.

Re: More than 1 SACM
 

Thanks for those kind words my mate, i will let you know how i get on.

Cheers :):)

Re: More than 1 SACM
 

Ripper1 if you are still having trouble maybe you should contact this guy ...

Christopher Slattery
Managing Director, ntl:home London Business Unit
Phone: 01582 610311
e-mail: chris.slattery@ntl.com
location: London, Docklands

and I'm sure he could help you out, this info was obtained from the Useful info link on the front page :)

Re: More than 1 SACM
 

Thanks scooby will give that a try sometime today.

Cheers :):)