MTU/Update Failed... xBox 360
 

Hi ppl!

I've got my 360 today, but can't connect the bleeder to Live!!! I am using NTL as my ISP, I have a BT Voyager 1500 Wireless Router (reliably informed that this IS Live compatable).

I have purchased the official 360 Wireless Adapter.

I have checked all the Wireless Settings on the 360 and they seem correct.

I have checked the settings of the Router, and they seem to be fine.

The problem I am getting is:

When I try to connect to live to register, it says I need to download a mandatory update - I click ok, and it tries for a few seconds and says "Update Failed".

When I check the Live Connection, it passes all the tests and fails on "MTU".

Sometimes, however, when I run the tests it passes MTU, and then stops on the "xBox Live" test where it then prompts me to download the update! (Which fails as above)....

xBox Live Support desk are no use - they just tell me to increase the MTU setting on my router which I can't do as there is no option to do this on my settings anywhere.

I also don't really believe the problem has anything to do with MTU - I reckon this is a red herring - especially as the test passes ok sometimes...

The Wireless Signal is on full bars (i.e. all 4/5 bars are usually lit)

Any ideas gang??

Re: MTU/Update Failed... xBox 360
 

Definately sounds like a router problem, you are using an adsl router for a start do you have ntl's offnet adsl or an ntl cable modem?

first thing i'd do would be to remove the router from the equation and connect directly to the modem using a cable.

Re: MTU/Update Failed... xBox 360
 

Yep the router is the wrong one for your use.

Re: MTU/Update Failed... xBox 360
 

I hear you... but can we just be sure of one thing... you're saying I'm using an ADSL router; but it *is* DSL - and in fact I did have the Voyager 2100 which *was* ADSL and specifically bought it back and replaced it for the 1500 as it didn't work with NTL (obviously... ADSL and DSL connections are *completely* different)... the following is from the BT Voyager Website...

"The BT Voyager 1500 is a state of the art Router combined with an IEEE 802.11g Wireless Networking Access Point. The Wireless Router plugs into your existing DSL or cable modem/router to add high-speed wireless to your Broadband connection."

Also the wireless network in my house for my PDA and PC works fine! So why is it just the 360?

The Cable Modem is built in to the Samsung NTL set-top Box that I have - I'll give plugging directly in to that a try tomorrow (though presumably I'd need to manually clone the "registered" MAC on to the 360 so it authenticates?)... however the set-top-box is not in the right room for the 360 - so one way or another, I need to get the frickin' wireless working

Re: MTU/Update Failed... xBox 360
 

ADSL is a type of DSL, I dont understand why they call them DSL/Cable Routers. I've just checked out the specs of your router and it should work. Just one question, which port on the router is your connection from your NTL modem plugged into?

Re: MTU/Update Failed... xBox 360
 

Are you using a DTV Set Top Box for your BB connection or a stand alone cable modem?

[Edit]

http://www.voyager.bt.com/1500/prodinfo.htm

I'm confused.....:confused:

Re: MTU/Update Failed... xBox 360
 

He's getting his internet through his Samsung STB, he said so a few posts ago, and the specs of that BT Voyager confuse me too.

Re: MTU/Update Failed... xBox 360
 

Re: MTU/Update Failed... xBox 360
 

Gents, (and Zeph my Poole comerade!)

My current set up for internet access is thus:

Samsung STB is connected to Cable, and has inbuilt a cable modem. The Modem is connected via Ethernet output to the BT Voyager 1500 (RJ11 input I think it's called?) .

The BT Voyager 1500 then beams the signal out to whatever wifi enabled device I want it to work with (in theory!)

In order for this to work, I of course had to "Clone" the MAC code of the Laptop I *registered* with NTL on to the BT Voyager 1500 (so the STB thinks my router is the laptop I registered with and everyone's happy).

So, my PC is connected fine, connection is Very Good @54 Mbps, I connect my wifi PDA to the network ok, my friends come around and connect their laptops ok... no worries.

*however* the xbox is having trouble (and apparently my old housemate also couldn't get his regular xbox to connect to live either!).

My 360 'sees' the SSID network, is connected to it, and has a great signal - but it doesn't seem to be able to connect to the 'internet' by the looks of things...

My knowledge of wireless networks is pretty good, and I can't see anything obvious with the settings on my router - the only thing I don't have any idea about in the router config is "Protocols".

At the moment the router is set on DHCP Client. Other options I have on the same page are: PPPoE Client and Manual. I'm wondering if this could be the problem - but I don't know what it means so I don't want to play around with it!!

Does any of this info help you guys??

Re: MTU/Update Failed... xBox 360
 

Can you try it via an ethernet connection please?

Re: MTU/Update Failed... xBox 360
 

Also just a thought but try deleting your current setup from the provisioning and register your Router as a new device and then cloning the MAC Address to the XBox.

Re: MTU/Update Failed... xBox 360
 

Say what now?

Do you mean physically register the router with the NTL connection (rather than using a cloned MAC), and then clone the router's MAC on to the xBox?

Would that not cause some kind of sharing violation?

I'm still thinking it's got something to do with this PPPoE thing...

On the Config Page it's laid out like this (but in "MAC Address" is the MAC of my old laptop):
---------------------------------------------------------------------------------------
[img]Download Failed (1)[/img] Internet/WAN Settings

Operating Mode:
Router [X] Access Point [ ]

Protocol :
DHCP Client [X] PPPoE Client [ ] Manual [ ]
Mac Address ______________________
---------------------------------------------------------------------------------------
If I change the button to "PPPoE Client" I get options for User Name (Which is a 9 digit number starting with a "4", and a password (which appears to be 5 digits), and it says "connection type - Always on or Dial on Demand".

Manual gives me the option to manually assign all the IP's and Subnet Mask and DNS etc...

Any of this ring any bells at all??

I'll be trying to connect the Ethernet directly tomorrow to see if that works...

Re: MTU/Update Failed... xBox 360
 

Sharing Violation? No. You can have up to 5 MAC addresses registered to your Cable Box and you can delete them when you don't use them. PPPoE has nothing to do with Cable Services, it's a protocol that is used by some ADSL providers.

Re: MTU/Update Failed... xBox 360
 

I've tried a wired connection from the xbox 360 to the router, and that still fails on the "MTU" test.

In a way I'm sorta happy about that as it at least means the wireless adapter/network is 'ok'.

The only things it could therefore be are:

- The router's MTU really is not set high enough (which would mean it's not a red herring after all!)

- My NTL connection doesn't support xBox Live? (I've got the 1MB service in the 3 for £30 offer - is it ok to use xBox Live over that connection?)

If it's the former, I have a problem as there doesn't appear to be a way to adjust the MTU settings on the BT Voyager 1500. I have logged a query with BT Voyager Tech Support and they came back initially and said:

"Open http://192.168.1.1 then click on Advanced.

Click on Quick Setup.

Log in with the admin details.

Click on Next 3 times.

Change mtu settings to required level.

Click on Next again untill you can press finish"

But my config page a) isn't //192.168.1.1 (it's //192.168.1.250) and b) I don't have a 'Quick Setup' option, and nowhere are there options for adjusting MTU (I think they cut and paste this solution from another model's). I've emailed them back and told them this and am waiting for a reply.

If it's the latter problem - any suggestions?

Neil; You've recommended I try directly wiring the 360 to the STB via Ethernet. I'll buy a CAT5 adapter/extension today and give that a go.

Zeph; I'll try your suggestion of registering the router as a new device as well (I think it explains how to do that on the thread Neil posted earlier....

Thanks so far for the suggestions... finger's crossed(!)

Re: MTU/Update Failed... xBox 360
 

Sorry but the 360 uses MTU error rather as a generall conection failure error, the problem could still be that your 360 isnt connected to your WLAN at all.All NTL services support live, (albeit the ntl service has a 100k upload, and the microsoft website reccomends a 128k upload minimum this shouldent be a problem - it will just make you plently of enemies when you start lagging;)).

Can you check that if you have a MAC filter enabled on your wireless router that your 360s MAC is entered correctly, and if you have any security enabled (As you should do!) that the settings are entered into the 360s settings. PPPoE should be disabled.
-Chris

Re: MTU/Update Failed... xBox 360
 

Chris,

Thanks for the suggestions...

MAC filtering (MAC address control) is disabled, and all security is disabled as well (none of my neighbours are techy enough to find my SSID... so I've plugged for no encryption and subsequently better speed...

I totally agree that the MTU failure is what the 360 uses as a generic WLAN connection failure - but try telling that to the 360 tech support desk... lol

On my Router's Internet/WAN settings, it's running as DHCP Client. Checking the DHCP Server settings (which come under "LAN Configuration"), it says IP Address Lease; Start IP 192.168.1.100, End IP address 192.168.1.150, Lease time 3 Days.

And the other main option in there is "Fix IP Address for a Device" (Options being: Select from devices currently connected to this Access Point, which is selected over "Enter MAC address Manually"), and finally DHCP Server is Enabled.

On the next tab (UPnP... which just a guess means Universal Plug and Play?) is also selected as "Enabled"

Does any of this info spark any thoughts?

Re: MTU/Update Failed... xBox 360
 

On my router settings (Linksys WRT54G) on the basic set up page there is an option for MTU - this is set to automatic. Is the setting on your router set to auto?

Re: MTU/Update Failed... xBox 360
 

Nope - there are no settings on my router config for MTU at all! I've looked everywhere.

Also, as I mentioned, the MTU test on the console passes sometimes. funnily enough though, it only passes when I reboot the router.

After its passed the MTU test though, it gets to the 'xbox live' test and tells me there is a download to update. and when I click 'ok' it fails after a few seconds (update failed to download).

this makes me think though that the xbox is actually connecting to live, as otherwise how would it know if there was an update?

Re: MTU/Update Failed... xBox 360
 

Take the router out of the equation by connecting direct to STB.

There is nothing else that can be done until you have done this.

Re: MTU/Update Failed... xBox 360
 

privateryan,

1: you shouldnt have to clone the routers mac address on the 360, remove the alternate mac address.

2: if it sometimes passes the MTU stage and then fails at the update it is a firewall issue, can you put the 360 in the routers DMZ if the router doesnt give you the option for this then remove the router from the equation.

Re: MTU/Update Failed... xBox 360
 

Ok Gang,

I've now connected the xBox 360 directly to the STB, and it works fine!! I did have to clone the MAC code from the router (this is not the 'routers' MAC, but the MAC of the laptop which I used to 'register' the Broadband connection with NTL).

I tried direct connection to STB with the 360's own MAC, but it didn't work (i.e. it failed to assign an IP).

As soon as I added the alternative MAC to the 360 as above - it worked perfectly.

The bad news is, it now means there definately is a problem with the router part of the equation...

The BT Voyager 1500 *is* xBox live compatible according to BT... so it must be something to do with the settings?!!

As "MTU" is a test of Packet data transmission, I thought it may be something to do with the fact I had the STB->Router wire extended through a CAT5 Coupler (i.e. I thought I was getting packet loss through overly extended crossover cabling... even though coupled we're still only talking about 25ft in length). This made no difference, and the 360 still failed the MTU test despite being only a foot away from the router.

Gooner - good shout re: DMZ, I'll give that a try... and I noticed that there is an option in the Router config to block intrusions... so I may try disabling that to see if that helps....

Thanks for your help so far!!!

---------- Post added at 18:24 ---------- Previous post was at 18:03 ----------

Ok...

- Disabled the Intrusion detection

- Removed the Alternate MAC from the 360

- Added the 360's unique MAC to the DMZ

Still doesn't work.

- Rapidly running out of ideas!!!

Not wishing to sound like I have a defeatist attitude (after a near week of trying to get the frickin 360 to connect wirelessly to Live... but perhaps you guys can start recommending the best Wireless Routers to use connected to NTL STB's, which are great for use with xBox Live??!

I'm about to see exactly how far a BT Voyager 1500 will fly when drop kicked through a brick wall...:mad:

Re: MTU/Update Failed... xBox 360
 

I think the favoured router is by Linksys - Wireless G Model WRT54G. I've got this and can recommend it.

:angel:

Re: MTU/Update Failed... xBox 360
 

I second that, as i've recently bought the Linksys WRT54GS and it works flawlessly.

http://www-uk.linksys.com/servlet/Sa...VisitorWrapper

Re: MTU/Update Failed... xBox 360
 

Have you got the latest firmware for your Router?

Re: MTU/Update Failed... xBox 360
 

Well then chaps... I sucked it up and ordered the following:
Linksys WRT54GS-UK 125 Mbps Wireless-G Broadband Router with SpeedBooster :Yikes:

I plumped for the 125 Mbps version - but do any of you reckon that will make a shade of difference? After all, my Broadband connection is only 1 Mbps.......

What's the point of such a high speed? Any one know??

Tons of people on CF are raving about the Linksys... so I hope it does the trick!!

I just hope it works with my xBox 360!!! My Voyager 1500 *should* do!!! BT even say so, and is the one they recommend for wireless xBox Live!

http://www2.bt.com/static/i/btretail...tbroadband.htm

If you've already got BT Broadband then all you need is a modem/router with a spare Ethernet port (or a wireless router if using the Xbox Wireless Networking Adapter). If you ordered BT Broadband recently then you may already have this (e.g. the Voyager 205).
If you do not have a compatible router, then you can order one of the following from the BT Shop:

• BT Voyager 240 ADSL Router (with 4 ethernet ports)
• BT Voyager 1500 Wireless Router (with 4 ethernet ports and wireless networking)

So to summarise everything I've tried:

There's nothing wrong with the STB because I can connect the 360 directly to it without any grief at all, all the settings on the router's config page look fine, I've tried putting the 360's MAC in the DMZ, I've fixed an IP for the 360 and put the IP in the DMZ, I've taken off all MAC address Control, disabled all Security functionality, checked the Wires, Checked Firmware (and even 'updated' it to the same version just to be sure)....

There just doesn't seem to be a solution! So for anyone who has the same problem and stumbles across this thread... I'm sorry I've let you down... but I've gone for the *hopefully* easy (and expensive!) option of buying a whole new router!!!!!!

I'll let you know if it works out ok when it (hopefully) turns up at the end of the week!!

PVT Ryan :dunce:

Re: MTU/Update Failed... xBox 360
 

Good luck with the new box! :tu:

Re: MTU/Update Failed... xBox 360
 

This speed will be useful when transferring files around your home network (if you have one). eg when using your Xbox 360 to view files on your other pc (using the Media connect software)

Re: MTU/Update Failed... xBox 360
 

So people, resolution found!

For anyone who ever gets this problem, the only thing that it seems that can be done is to get a decent router!!

I simply plugged in the Linksys, and hey presto - 5 minutes later I was on live downloading Mission Impossible 3 HD trailer!

Happy days! :)

Just FYI, BT, in their infinite wisdom responded to my technical inquiry thusly (Names have been amended to protect the stupid), but I do appreciate their curteous response none-the-less:

The Linksys hasn't vastly improved my home network in anyway, but it looks quite cool, and Live works wirelessly now - so I can't grumble!

Thanks to all for your suggestions, if nothing else, my knowledge of routers and cable broadband has increased exponentially ;)

Re: MTU/Update Failed... xBox 360
 

Happy to see you've got the router problem sorted, even though it meant you buying a new router. ;)

Re: MTU/Update Failed... xBox 360
 

Hello.
I'm having the exact same problem. I also foolishly purchased the BT Voyager 1500 and am now having major problems connecting to LIVE. I get the message saying i must download an update. After selecting yes, i get the following message "a failure occurred during the installation of the update" then it takes me back to the dashboard grrrrrrrrrrrrrrrrr
Is there anyway around this at all or will i have to bite the bullet and buy a new router?
If so can anyone suggest a decent CABLE router that will allow me to connect to Xbox Live?
Thanks in advance

Re: MTU/Update Failed... xBox 360
 

well lots of people here have the linksys wrt45g, myself and ryan have the wrt45gs which works flawlessly, linksys routers are very good in my experience, i have used lots of belkin routers wireless and wired and lots of linksys wired and wireless and the linksys routers give you the easiest setup by far but also the advanced options allow you to customise your network far more than other brands.

they can also be bought quite cheap these days as well.

Re: MTU/Update Failed... xBox 360
 

Hey, Thanks for the speedy response.
Think i will give the linksys router a go. Does is definitely work with Telewest/Blueyonder cable?
Any recommendations on the best place to purchase the router? After a quick search, i found one on amazon for 39.99 and free P&P. Is this a good price?
The Voyager cost £60 plus P&P via the BT website..... Ohhhhh how i hate BT.
Cheers =)

Re: MTU/Update Failed... xBox 360
 

If its just a wired network you have, I suggest the Linksys BEFSR41. If you have both wired and wireless I would go with the WRT54G or GS. (all fully NTL compatable)

Ive never had a problem with Linksys and would highly recomend them.:)

Re: MTU/Update Failed... xBox 360
 

Thanks Slyder. I think i'll order this as soon i finish writing my complaint to BT :)

Re: MTU/Update Failed... xBox 360
 

A good choice of router but personally i'd of bought the GS model for £7 more.

You will need to purchase a Xbox 360 Wireless Bridge if it's a Xbox 360 you plan on connecting to live wirelessly. You won't need that though if you're planning on connecting it via a wire.

Re: MTU/Update Failed... xBox 360
 

I still cant believe the price of them. Well worth having if you have a wireless setup, but the cost is scary. :Yikes:

Re: MTU/Update Failed... xBox 360
 

Yeah i already have the bridge :) It's connecting via wireless and the BT Voyager 1500 I'm having trouble with (Up until 4am this morning grrrr messsing with settings) I'm just gonna bite the bullet and opt for the WRT54GS. Thanks everyone.

Re: MTU/Update Failed... xBox 360
 

Yes it's really high! :disturbd:

Now i've got mine i wouldn't go back to a wire as the Xbox is on the other side of the living room to the computer. :D

---------- Post added at 11:30 ---------- Previous post was at 11:26 ----------

The cheapest i've seen it is £47 from Amazon. When i got mine from Pcworld a few months ago they had a deal going and i was able to get it for £49.99 with a free wireless adaptor worth £41 which i have no use for.

Re: MTU/Update Failed... xBox 360
 

Looked on Amazon and found the following.
1) Linksys WRT54GS-UK 125 Mbps Wireless-G Broadband Router with SpeedBooster for £47

2) Linksys Wireless-G Broadband Router with SpeedBooster WRT54GS - Wireless router + 4-port switch - EN, Fast EN, 802.11b, 802.11g for 39.99

Both free P&P
Whats the difference?

Re: MTU/Update Failed... xBox 360
 

I'm not sure, but i've got the Linksys WRT54GS-UK model. Theres far more reviews for the UK model on Amazon and someone for the other model said it was shipped from France no UK mains lead.

Re: MTU/Update Failed... xBox 360
 

Thanks for all of your help SnoopZ. Think i'll just pop into a shop rather than buy online, so i can have a look at the goods. Well i better go, promised to take the other half to see pirates of the caribbean today and she'll go mad if i start messing with cables N stuff again Eeeeek

Re: MTU/Update Failed... xBox 360
 

Good luck, but you will pay a little more from a shop. :)

Just don't let any 16 year old at pcworld try and sell you something else!.

Re: MTU/Update Failed... xBox 360
 

I got the WRT45GS from PC World for 54.95 by ordering online and collecting at the store, i paid a bit more than I would have if I bought online but i did have it when I wanted it.

Im very impressed with the GS model, the speed of the actual network is fantastic, 125mbps with the speedbooster technology.

Re: MTU/Update Failed... xBox 360
 

Well i bought the Linksys WRT54GS-UK at PC World today. Took about 10 minutes to set it up.... and i'm finally up and running on Xbox Live woooohooo. Thanks for all the help and tips.

Re: MTU/Update Failed... xBox 360
 

:tu: Glad you got it sorted. Hope you enabled security on it. :)

Re: MTU/Update Failed... xBox 360
 

I think the norm (and correct me if Im wrong) is to hide your SSID and use WPA TKIP and oppose to WEP as the former is much more secure.

*I only know this reading the posts on these forums... :)

Re: MTU/Update Failed... xBox 360
 

I just changed everything it asked me to and wrote them down. :)

[edit]

You mean change the SSID? :)

Some info over at this site

How to secure your wireless network

Re: MTU/Update Failed... xBox 360
 

Glad you got it sorted :thumbup: you will be very happy with the router I know I am, it's fantastic!

Have fun with Xbox Live feel free to add my gt: gooner4life uk

Re: MTU/Update Failed... xBox 360
 

same as, feel free to add me

Slyder1980

;)

---------- Post added at 20:32 ---------- Previous post was at 20:31 ----------

I mean change and hide the SSID

Re: MTU/Update Failed... xBox 360
 

Not sure if mines hidden? How do i do that? I mean it shows up when i scan for wireless networks. :)

[edit]

Found the option now.

Re: MTU/Update Failed... xBox 360
 

hi...im new here but have exactly same prob as above....bt voyager 1500 and cant connect my sons xbox to the network....even though it says its full signal on the xbox and patially connected but wont pass the xbox live connection test!!!!!!!!!!!!!!!!!!!!!!!!!

Ive tried looking for mtu too on wireless router page but nothing there for that..and you seem to be sayin here its not that.. im inclined to agree..pls could u point out to me if you found the solution...ie a way to change the mtu so it will work?... because i can connect it to my neighbours who is also on virgin...but she uses he netgear wireless router..and i use my preffered bt voyager connected to the scientific atlantic modem which virgin provided......the voyager router is my own..and iv never really had any probs with it up till now......pls help im gettin really frustrated by this as virgin rep said to me i cant change the mtu of their rubbishy modem!!!!!!!!!!!!!!!!