Help Please
 

Hello, any help or advice would be greatly appreciated.

We took out the 3 for £30 offer from NTL for TV, telephone and broadband. They took our postcode and advised that we could have this offer with no problems. It was installed with no problems. Due to our area we only got analogue TV as digital was not available in our area, but I didn't have a problem with this. Our problems started with our first bill, when the decided that we could not get the 3 for £30 as digital was not available in our area. After numerous calls to customer service and billing, they agreed that we could have the 3 for £30 offer. Since then however, not one bill has been right. We have been overcharged each month. Each month we phone up and they agree that it was wrong and say it will be corrected. Each month it is wrong.

We gout a bill in today for £64 and have had enough. We have now decided to cancel NTL compleatly. My girlfriend called them and told them we were cancelling the direct debit. They then said we would have to pay £400 to end the contract. The point is we never signed any contract.

Any advice. Should we just cancel the direct debit or will they send a debt collection service after us.

Thanks in advance.

Re: Help Please
 

:welcome: to Cable Forum :D

I doubt there is any need for you to have to cancel, especially if you are happy with the services. The billing issues can I'm sure be resolved, it just needs someone at ntl prepared to do a bit of digging into the computerised systems.

We can escalate this for you with Cable Forum's ntl contacts. If you want us to do this, please PM me (see the button on the bottom of this post), with some details - account name and number, address, contact phone number (daytime) and email. Please also proivide some basic details of the billing issues. We will retain your information only as long as is needed to see ntl have addressed the information and won't use it for any other purpose.

Re: Help Please
 

If NTL have not stuck to what they said they have themselfs voided the contact and if you never signed one anyway its void as well

Re: Help Please
 

We've blasted that one out of the water plenty of times on here.

Re: Help Please
 

Please elaborate. :shocked:

Re: Help Please
 

We won't be discussing it here as that would be off-topic but the notion that because you may not have signed an ntl contracts means it's not valid has (I believe) been disproven time and time again here.

Re: Help Please
 

We just got a call from NTL in Northern Ireland. Very nice, helpful lady who resolved the issues for us.

Thanks a lot for your help. :)

Re: Help Please
 

Glad we could be of assistance :)

Re: Help Please
 

That pesky Northern Ireland woman again!!! ;) :D

Re: Help Please
 

ehhh.... there is no ntl call centre for billing in NI for 5 years!!! just bcuz she speaks with the accent doesn't mean she lives there:erm:

Re: Help Please
 

;)

The team know who she is and she certainly does live in Norn Ireland :p:

Re: Help Please
 

will how come we never get through to some in NI ? it's usually some havewit in england who dosent have a clue what they are talking bout.

Re: Help Please
 

Youll go far on this forum with an attitude like that...

Re: Help Please
 

sorry

Re: Help Please
 

The person who mainly helps us out is based in NI, she's also a user of this site and if she wants to tell you more about her role, she can do so here however she has the right to privacy. One thing I will say though is she is not front-line staff which is why it's unlikely you'll get through directly to her if you call ntl. She has authority within the company which has given us a 100% success rate with any queries we've sent through to her.

Our policy is if someone had tried and failed to get somewhere with ntl through conventional methods, they can come here and we'll use our contact to escallate the issue.

Re: Help Please
 

Yeah she's a star alright :) ;)

Re: Help Please
 

I'm having exactly the same problem. I subsrcibed to £30 offer from NTL for TV, telephone and broadband too. My bills have been wrong every time. My first few bills were for (around) £38. I phoned them up and was told that I had been on a different tariff to the I had signed up to for £30. I was on a different tariff with extra cable channels. My bill would be reduced to the agreed £30, BUT I would get NO REFUND on the overcharge. The reason I was given; I had recieved the extra channels, whether I had watched them or not didn't matter. I was furious that they refused to refund me the amount they had overcharged me. I asked to speak to a supervisor but the man refused. He told me I would only get the same answer from his supervisor. I insisted and he eventually told me that a supervisor would call me back within the hour. I heard nothing. I've just recently noticed that my bill has gone down, bit STILL not to £30. I am now paying £32.99 monthly.

I'm glad I found this site. It sounds like I need to go home and sort out all my bills and get back to NTL.

Incidentally, the broadband service has slowed significantly in the last few months. I live in Cambridge, does anyone know if BT or anyone else are any better than NTL?