Help been cut off
 

can i get any help plz...

woke up to no Tv and no phone this morning.... had billing hell from ntl since i moved house, and spent maybe 10hours on with CS and still getting nowhere...

any advice? or should i just leave.

Re: Help been cut off
 

Have you spoken to ntl about this?

Re: Help been cut off
 

ha the 0800 works still... yes just spoken to them.. and got everything turned back on.... i had one guy tell me last week i owed £137, day after bill arrives for £120, says £17 credit on the front the break down shows £120 credit, next i get told i owe £40.24, the credit control guy just imformed me i owe £18.20 thats one hell of a drop.. just had billing dept ring me... over outstanding bill for £120.

anyway everythings back on... i made the cs rep leave a huge note on my account it happens again im back to BT ..

thxs for the reply anyway

Re: Help been cut off
 

I'm willing to bet money that hasn't happened.

Re: Help been cut off
 

Whether it has or hasn't happened - the matter has seemingly been resolved.

Re: Help been cut off
 

Not at all.

This will only be 'resolved' once Drk receives his/her next bill, & it's all correct.

Then (& only then) will we know if the CS rep applied the relevant credits etc, if the bill is incorrect only then will he/she find out if the notes were actually applied when ringing ntl to query the last conversation that took place.

Re: Help been cut off
 

yeah right.

I'm with neil on this one. I had at least 10 calls with ntl over a period of 2 weeks and not one of them was logged :erm:

It's never over nowadays with ntl.

Re: Help been cut off
 

Record them then... but you have to have the operator's consent otherwise it's illegal.

Re: Help been cut off
 

Not strictly true....

You need to inform them if you will be using the recording to a 3rd party (Watchdog for example), but if you were only going to play it to the 1st party (in this case ntl), then yo udon;t need to seek permisson or inform them that you are recording it.

Re: Help been cut off
 

Ah,
But you need permission from the person to record thier voice.
This doesnt matter what the reason is for, You can not record a persons voice without thier permission :)
Personal copyright...My face...my voice

Re: Help been cut off
 

I don't think you're right. ;)

if that were the case, companies wouldn't be able to say "This call may be recorded for training purposes" as they are not actually asking your permission.

I'm fairly certain that I'm right. :)

Re: Help been cut off
 

im fairly certain you are too!!:)

we d have all sorts of issues most of the time we spoke to anyone on the phone if you wernt

Re: Help been cut off
 

Read it again mate - I was referring to the 'note' being placed on the account. Whether or not that was done, the original problem, as DrK says, has seemingly been resolved.

Re: Help been cut off
 

Trust me...you own the copy right to your face and voice.

Without permission you can not be recorded or have yer picture taken.
They may say its being recorded for training etc but that doesnt mean they have your permission....just advise on the cal...you do not have permission to record my voice and yer covered if they do....
thing is....you never know if you are being recorded on the call.

Re: Help been cut off
 

Not quite correct.

Can I record telephone conversations on my home phone?
Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.

From http://www.retellrecorders.co.uk/legal/home.htm

You can record without permission, unless you want to divulge the recording to a third party. Only then do you need permission. It is not an issue of copyright - the law that applies here has nothing to do with copyright. It is the Regulation of Investigatory Powers Act 2000 ("RIPA").

Re: Help been cut off
 

That's not quite true either. If someone is taking a photo of a mountain and you wander in to shot, just try telling them you have ownership of the picture...

Re: Help been cut off
 

Which is what I said earlier.....

Re: Help been cut off
 

Indeed. But some things need saying over and over befiore the message gets through ... :D

Re: Help been cut off
 

Which is what I said earlier....

Re: Help been cut off
 

Ah..the great british law... lol

I'm refering to copyright law and not telephoney law which are both different.

the good thing about british law is that it can be used to fit any purpouse as its very complex and outdated in many area's lol

Re: Help been cut off
 

I know you're referring to copyright law. But OFCOM says it is not copyright law that is relevant here, it's telecoms law. That's why Neil and I have been saying you're wrong - you're using the wrong law to arrive at your conclusions. However, if you can cite me the section of the Copyright, Designs and Patents Act that refers to recording of telephone conversations, I'll stand corrected.

Re: Help been cut off
 

How about this...if someone had your face on a billboard without your permission you can sue...as with your voice without your permission.
the meduim doesnt mateer...its the permission being granted thats the point.

Anyways...Hows thos for OT:)

Re: Help been cut off
 

You have changed your position. Originally you stated that "you need permission from the person to record thier voice" (Post 10). Now you say it's the act of publication that forces permission to be sought. You are right in that (although it is telecoms law, not copyright law, that governs this - and you still haven't quoted anything to show otherwise).

Very good, but seeing as you have changed your position and are now agreeing with Neil and I, there's no need to discuss it any further is there? :)

Re: Help been cut off
 

Just being in a situation where you may hear a conversation (over the phone without the person knowing)has its rules!
:Yikes:

Re: Help been cut off
 

What about CCTV cameras? I expect that I get my picture taken 10s of times most days, probably more than that.

Do you mean to say that this is illegal without my permission?

Re: Help been cut off
 

Re: Help been cut off
 

Nice to see you got it sorted :tu:

Re: Help been cut off
 

Stop hijacking my thread...


jeezzz lol...

I left sky for a lot less few years back after being with them since 88/89 i think from there birth anyway (whoa 1 movie channel days and RTL tutti fruiti) if anyone knows of any other companys that do a combined internet/phoneline ill be very intrested... must be fast line atleast 4mb+ and no silly 1gig a month limit..lol

and thxs for the repiles atleast you care..... about making ur own points...lol

Re: Help been cut off
 

Was wondering if one of you kind NTL workers could help me out, as this its not getting fixed.

Just had a independant collections agency call after no payment, after a 5min discussion with them about the bill, i was politely told it will go on my credit report, as late payment, and around 70% are NTL fault, are down to there billing system being totally Fooked.

i called NTL too only hear some BS from a CS rep.

Anyone help...