ntl home:120 hanging from today
 

I've had an ntl:home 120 modem for a couple of years now which has always performed flawlessly. Even when I was upgraded to 10MB and got the new firmware, it worked fine, at full speed. However, today I was doing some flat-out downloads when I lost all Internet connectivity. I powered the modem off/on and all worked ok for about 15 mins then the same thing.

If I look at the Cable Modem diags page, I seem to have firmware ntlhm120_ntl0003.cpr - is this new? I recall ntl0002.cpw was the upgrade to allow 10MB, so has ntl0003.cpw just been released (and could it be the cause of the hangs)?

I've got an engineer coming tomorrow, but just wondered if anyone else had this problem from today (I'm in the Epsom, Surrey area).

Re: ntl home:120 hanging from today
 

Yes, there was a firmware upgrade for the 100 and 120 modems last night. I'm not aware of it causing any issues though...

:welcome: to CF, by the way! :)

Re: ntl home:120 hanging from today
 

Thanks!

It's a bit too coincidental isn't it? That must be the cause. Surely I can't be the only one? It does only seem to affect the modem when it's running flat out at the full 10Mb for around 10-15 mins.

Re: ntl home:120 hanging from today
 

It is odd - but if it was affecting every ntl:home 120 user, I'd expect CF to have crashed under the weight of all the posts! ;)

We'll see how it develops over the next few days, but it may just be that your modem didn't take the firmware download properly, or it was corrupted - or of course, it could just be total coincidence! Let us know how you get on after the engineer's been!

Re: ntl home:120 hanging from today
 

its happened to me today also, twice and both times when downloading at full speed, just locksup and have to reboot NTL120 Modem. Had the modem for a couple of years also and its never missed a heartbeat, until now?

Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

im still on ntlhm100_ntl0001.cpr on my 120 in Glasgow

Re: ntl home:120 hanging from today
 

just happened again, so 3x now, see whats happens tomorrow - but strange to do it after the upgrade and not before

Re: ntl home:120 hanging from today
 

I'm still on 0001.cpr too on a 120 modem. Strange how the other bits are different on yours too, the Upgrade AdminStatus, and Upgrade OperStatus:

Network Access : Enabled
Maximum Downstream Data Rate : 2048000 bps
Maximum Upstream Data Rate : 200000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0001.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning

Maybe someone from CF team can tell us what the difference is. I wonder if you've just been changed to 10meg and it's disabled upgrades because of that?

I don't think I want the 10meg upgrade even if they offer it, with all the problems people seem to have. My 2meg connection is always rock solid, don't want to spoil that with an upgrade.

Re: ntl home:120 hanging from today
 

whats the 3rd revision supposed to fix?

Re: ntl home:120 hanging from today
 

Exactly the same problem here on my 120, didnt know they had updated the firmware.

Should i just wait and see if they fix the prob!!.

its done it twice since I came home around 10pm

Re: ntl home:120 hanging from today
 

connection has been really bad for the first time, games loosing connection to servers. i hope its just a blip.
my mate on BT bb line a few doors up playing fine and im getting shafted by con probs.
he's been laughing at my Ntl, not impressed at all.

Re: ntl home:120 hanging from today
 

i didn't know either until i came here to see if anyone had any issue's and saw this post. BTW done it again so make it 4X now.

Thing is its totally random, can be fine for ages then stop, or just after 10mins,

Re: ntl home:120 hanging from today
 

I think the software has only been upgraded for those on 10mb, as I am on 2mb (and want to stick that way) and am still on the 1st firmware.

Re: ntl home:120 hanging from today
 

thats anyones guess. I asked a while ago what the 1st update fixed and nobody had a scooby. Personally without a list of bugfixes, I just think NTL want to change the firmware version and look busy without fixing jack. :erm:

Re: ntl home:120 hanging from today
 

The engineer has just been and, unsurprisingly, wasn't aware there had been a firmware upgrade. However I persuaded him to replace my 120 with a 250 so for me the problem has gone.

I guess everyone needs to make Tech Support aware of this problem, and maybe they will fix it or roll back to the old version soon.

Re: ntl home:120 hanging from today
 

Exactly the same problem here.

Time to roll back the FW I think.

Re: ntl home:120 hanging from today
 

When I got up this morning and tried to connect to the internet it failed, and looking at my logs it appears the connection dropped at 3:30am. I cycled the modem and the connection was back up no problems. (Except of course still not getting anywhere near 10Mb)

Just checked the firmware and I've been upgraded to ntlhm120_ntl0003.cpr. I'll monitor it today to see if I have any problems.

Re: ntl home:120 hanging from today
 

Same here. Last night it dropped 3 or 4 times. Each time pulling the power out of the modem fixed it for a short time. This morning I have the same thing happening constantly. Probably about 30 minutes between each failure. Way to go NTL...usual standards.

Re: ntl home:120 hanging from today
 

that might be the case with me then as im only on 1mb. i cant blame my con probs last night on new firmware but it was really bad for the first time ever.

---------- Post added at 11:20 ---------- Previous post was at 10:39 ----------

its the same this morning loosing connection to servers.

wtf is going on, your in the middle of a great game and bang your out and its not the game server problem.

im annoyed yes but till now ntl has been fine, my mate said his telewest went the same way , just one day it basically did not have the service. and he got rid of it for BT.

Re: ntl home:120 hanging from today
 

Well I just called them and apparently there's no problem. So we can all relax. Despite telling the guy on the other end of the phone there IS a problem, and other people are having the problem, he says there isn't cos my modem is working now so there's nothing he can do. No engineer. Nothing. He says to monitor the situation and let them know if it happens again. Of course noone on his end has any knowledge of any firmware upgrades...not surprisingly. Let's see what happens for the rest of today then...

Re: ntl home:120 hanging from today
 

mine's been fine today............................but i've not been downloading, lol

frankly if no-one came to swop modem when clearly its the firmware that has caused it then my modem would have a little accident, sorry but thats the way i feel when nothing is done just because Tech Support says my modem is fine.

Re: ntl home:120 hanging from today
 

Having the same problem with the 120, works for up to half an hour then requires a power reset.

Re: ntl home:120 hanging from today
 

My connection has dropped three times today, I can't even renew my ip address, so it certainly points to the modem being the problem. Nothing fixes it except cycling the modem.

Re: ntl home:120 hanging from today
 

3 more times between about 12 and now (11pm). I'll call them again tomorrow - and wait the obligatory 10-50 minutes waiting for someone to answer, and then sit on hold for 10 minutes while they "run tests" (probably ping or similar) scratch their heads and STILL come back and say nothing's wrong.

Re: ntl home:120 hanging from today
 

Or they could not get on line to complain. :erm:

Re: ntl home:120 hanging from today
 

I've been having this same problem. 120 modem, Belfast. The first time it happened, my ip changed, new network found for Zone Alarm, etc.

I also can't connect to my modem Config page, 192.... etc. Page not found. Even when the connection is fine. So maybe the modem is FUBAR'd.

Re: ntl home:120 hanging from today
 

Our home:120 has been losing it's connection since around December, more or less exactly the time they started putting people onto 10mb around this area. We're on 2mb still, unfortunately the modem only completely loses it's connection every now and then (normally at night), a reboot and it's fine, not really had the opportunity to phone CS yet, not that I think they'd be able to help. Sometimes it will drop out and then come back within a minute or two, this tends to be when there's lots of connections open (mp games seem to kill it fairly regularly).

No idea what firmware we're on as I can't access 192.168.100.1 for some reason, will try and have a look tomorrow and post back.

Re: ntl home:120 hanging from today
 

just done it again this morning, yesterday didn't download anything and it was fine, this morning downloaded 1 of my TV episodes (400megs through newsgroups) and although i get good speeds, it still locked up and required a pull power from modem to get going again.

Looks like the problem is becoming more widespread now, i can still access 192.168.100.1 as normal though.

Re: ntl home:120 hanging from today
 

lads contact cs the 120's are suffering with 10 meg i had the exact same problem for 3 weeks nice new little blue 250 fitted yesterday and im back running with full speed and no drop outs

Re: ntl home:120 hanging from today
 

Hi.

Ive had ntl broadband since 2003, on a ntl home 120.
128k no problems, 300k no problems 1 mb no problems, I dont ever remember losing connection ever.

2days ago i upgraded to 10 mb online.

I'm gettin the download speeds and the upload speeds and im impressed with that but...

in first day from 5 pm til 2 a.m i must of had atleast 15 disconnections
yesterday was pretty much the same

Msn messenger, chat/irc an whatever else im doing will all lose connection/freeze then ill get it again.

i rebooted modem etc

ntl:120 using ethernet port. no router

This is a big problem to me as i mostly play games online, which is no good if i get disconnected regularly.

Is this a problem i can fix or am i to ring ntl ?

Thanks

Kieran

Re: ntl home:120 hanging from today
 

Same problem here (Southampton) with my 120 and the new firmware for the last few days.

Re: ntl home:120 hanging from today
 

Just been doing a few tests, it seems to hold fine while downloading at 3mb, tried 4mb and it disconnected again.

If you're having the problem, and there's stuff you really need to download, try limiting your speed to 3mb.

Re: ntl home:120 hanging from today
 

Decided to phone CS and they first decided it was a router problem. They then said that they won't do anything until the problem occurs again. When the problem occurs again they'll run some test and then book an engineer. Of course when the engineer comes i'll have reset the modem and the problem won't be there. Any chance the engineer will hang around for 40mins to see the problem occuring? Give me a nice new shiny modem, or let me use my cmx.

Problem occurred about 10 mins after the phone call, engineer booked. Problem has been identified as an issue with the street cabinet!! Anybody else with this problem has a faulty street cabinet :)

Re: ntl home:120 hanging from today
 

And to think i gave up a new modem a few months back when a tech came out to give me a new power adaptor.

i should have said "see that modem you've got there that you've just opened to get the pwoer unit out can i have that....."

i dont care about speed just reliability for games....

Re: ntl home:120 hanging from today
 

Just been told by CS that it's only a modem problem if the Sync and/or Ready lights flash and this problem is caused by my router or firewall.:rolleyes:

Re: ntl home:120 hanging from today
 

there talking total ****e m8

just tell them your sync light is flashing your get a new modem

i had the same probs for 3 weeks got run around by cs modem changed problems have gone

Re: ntl home:120 hanging from today
 

Happened again with the PC connected directly to the modem.

What happens is the U/S and D/S lights go out and there's no connection to the net.

I've phoned again and had to enter 'netsh int ip reset resetlog.txp' and then 'netsh winsock reset catalog' in the Run box, then restart the modem/PC. When I asked what to do if it happened again she said it wont.

---------- Post added at 14:33 ---------- Previous post was at 13:23 ----------

Finally, after the 4th time of phoning, they're sending out an engineer tomorrow.

Re: ntl home:120 hanging from today
 

problems for me too, have to reboot

Re: ntl home:120 hanging from today
 

so when can we expect the new firmware to fix this then, lol

as already reported i also solved it by lowering download limit to around 3megs, for me that is to have 1 open connection in Grabit Newsreader instead of the usual 4 wihich gives me 10meg download.

Not the best solution and not why i'm paying 10meg prices for if i cannot actually use 10meg just because NTL like messing with something that was working in the 1st place.

Anyway will be going 2meg unlimited next month so see what happens then on 2meg, hopefully it'll be fine

Re: ntl home:120 hanging from today
 

grrr happened again when i was online gaming :(

who can we fire an email off too?

Re: ntl home:120 hanging from today
 

For the first time since I have been with ntl (3 years) my modem also just hung while downloading.

About 3 minutes into a 6 minute download, the u/s, d/s & enet lights went out, leaving just the sync & rdy lights. Had to reset the modem to finish the download.

Looking at the config page, I have also been "upgraded" to 0003 cpr.

Re: ntl home:120 hanging from today
 

join the club!

Re: ntl home:120 hanging from today
 

if i downgrade to 2MB will that fix the problem?

Re: ntl home:120 hanging from today
 

hi all
I have a 120 too and have been having the same problem for the last three days.. rang NTL Tech & was told they are carrying out some work in my area so ring early next week if the problem is still there.... :(

I have also tried running at 2Mbit but it still hangs after about an hour so reducing the speed didnt work for me either... :mad:

I now have a backlog of three days to d/l & dont know when will be up & running at 10Mbit

Re: ntl home:120 hanging from today
 

Jesus that was hard work. Eventually getting an engineer out. They wont acknowledge it's a firmware issue. I understand the call centre you get through to don't have visibility of some areas, but noone in NTL seems to talks to anyone else. I've had the problem for 3 days now, and they were asking me to turn off any firewall software and try again...ffs...let's see what happens now....

Re: ntl home:120 hanging from today
 

i wouldn't turn my firewall software off even if they asked me, dropped connection on a established connection line to say a newsgroup or a large file download that was previously downloading something would have nothing to do with your firewall

Re: ntl home:120 hanging from today
 

Not necessarily; firewalls can do strange things in my experience. If you take an attitude like that with TS staff, they're not going to help you.

Re: ntl home:120 hanging from today
 

What I was trying to get across to the person on the phone was that if I turn off my modem and turn it back on, what has that got to do with any firewall software? Nothing. And it only started happening when it seemes there was a firmware update. Coincidence? I very much doubt it. I have a Linux firewall between my PCs and the cable modem, and that has been working for years (since I got 512k in 1998/9 or thereabouts). And continues to do so. Just the dodgy modem. Engineer coming on Monday, so hopefully he will replace it. If it dies on Sunday it's staying dead so he can see it.

If aonyone's interested, the ethernet, power, synch and ready lights are all on and solid. Just as it should be, but I can't even get to the modem's config page, let alone the net.

It's happened 5 or 6 times today so far. Roll on Monday.

Re: ntl home:120 hanging from today
 

just happened again, general browsing this time....Grrrrr!

As for Firewall - So if anything happened whilst my firewall was turned off to my PC when i know it isn't just because NTL say too - would i would be within my rights to claim from NTL for replacement. (hardly going to happen but you get my drift)

Re: ntl home:120 hanging from today
 

Same problem here - there does not seem to be any pattern to it.....lock ups seem to happen fairly randomly.

My setup - pc, router, wi-fi laptop - all worked perfectly on 2Mb.....All worked perfectly after upgrade to 10Mb with the 0002 firmware.....Since this new firmware appeared the cable modem keeps locking up....router and pc's work fine and can still talk to each other when the modem is unresponsive.

Surely it doesn't take a genius to work out that the firmware is causing the problem.

Re: ntl home:120 hanging from today
 

Whilst the firmware may be a factor it's not the only thing causing problems, I'm still on FW1 (2mb) and have been having the same problems for months.

Re: ntl home:120 hanging from today
 

many of us our modems have been working fine for years then firmware update and problems began though.

are NTL having a head in the sand mentality with this?
are the the people who can do something aware of this problem?

already thinking about moving to adsl, imo NTL have strained their network with this who's got the fastest broadband willy waving.

Re: ntl home:120 hanging from today
 

Missus downloaded a 2MB email attachment at 13:10. Then at 13:20 modem locks up and just rebooted it now.

This is the first time I have rebooted the modem since the first 10mb upgrades back in November, I am also running ntlhm120_ntl0003.cpr

regards

Re: ntl home:120 hanging from today
 

We have a ntl home 100 modem and it started doing this earlier in the week (and I only just remembered about this place!).

Coincidently we had a power cut not long ago which managed to take out the network card my modem was plugged into - so I assumed it was this that had damaged the modem!

Phoned NTL on 150, spoke to a friendly guy who said "Tech support need to deal with this but it certainly sounds like you need a replacement [I told him about the power cut]. I'll speak to tech support for you so they dont fob you off" - yes, the customer service guy actually told me the tech support fob people off!

Typically tech support ran a check on the modem and said it was fine but I should ring back when it happens again without resetting the modem. 10 minutes later I unplugged the modem and surprise surprise they couldn't talk to it - Engineer coming a week on saturday, hopefully with a nice shiney new modem.

What are the different modems NTL do now, and is there a difference between them? I see references to 120, and 250.

Re: ntl home:120 hanging from today
 

Exactly the same problem here.

NTL don't want to know, must of made 4 or 5 calls to them. Some guy decided that the loading on the areas node was the cause of rebooting. I fail to see how loading on an NTL router would cause modems to reboot. I also pointed out that many people are having the same issues with the 120's and not the 250's. Still didn't want to know and gave lame excuses.

Pointed out to a lady that this forum had members who were having same problems, and she dismissed it totally by saying "yeah but thats just forum talk"

Yes, we all come here to lie because thats fun isn't it?

Argh. Going to put my car's HT leads on the power port...

Re: ntl home:120 hanging from today
 

Yeah mine hangs too. The Power and Ready light stay on but the download light goes off and only way of getting net back is rebooting the modem. Only started happening since Wednesday and it's getting irritating now.

Time to move off NTL. Especially when I call them and I get their call center that's a million miles away from me and they don't understand proper English. Complete joke.

Re: ntl home:120 hanging from today
 

I don't really think it's fair to blame ntl for the problem, most of the people on the phones won't know about it yet, as it's only started very recently.

From the sounds of it, the firmware was upgraded, and possibly at the same time they upgraded something serverside to coincide with the new firmwares, which somewhere along the line has messed things up. Someone somewhere must be working on it, either with a new firmware, or serverside work being carried out.

Re: ntl home:120 hanging from today
 

I agree that it isn't the phone ppl's fault if they haven't been told about the problem. However when I explain there is an intermittent problem, they should accept that and book an engineer, not tell me they can only book an engineer when they detect the problem.

As bad as NTL may be when things go wrong, I can't fault the general quaility of the 10MB broadband, it's better than I can get on ADSL, and they don't seem that strict with the download quota.

Re: ntl home:120 hanging from today
 

Firewalls do not generally start to do strange things when they have been running fine for ages.

The evidence so far seems pretty strong to me, lots of people working fine on 120's, then there is a firmware upgrade, now those people have problems. I'm afraid that there is only one conclusion you can really draw - the modems (for whatever reason) have been upset by the upgrade.

Re: ntl home:120 hanging from today
 

Engineer came today changed the modem to a 250 and it's been fine since.

Re: ntl home:120 hanging from today
 

Paul are NTL techs now aware of this problem?

Re: ntl home:120 hanging from today
 

Generally, no. But it can, and does happen. I lost count of the number of customers I spoke to in Broadband Support with slow/intermittent/broken connections who refused to disable their firewall because "it has been running fine for ages and I've made no changes to it", who found their connection worked perfectly when they actually turn it off.

EDIT: I'm not saying that firewalls are necessarily the cause of this problem though - just that refusing to turn off the firewall because "it's always worked fine in the past" is not very helpful. Things go wrong, be they firewalls, whole computers, or cars.

Re: ntl home:120 hanging from today
 

SO all of us with this problem which is clearly due to the firmware upgrade in your view is due to firewall problems, sounds like you work for NTL CS to me.

Is it possible that a member of staff (if not already) inform NTL about this. I know you have close contact with them regarding certain issue's. Even if they rolled back the firmware to 0002 would be something, or can we claim a rebate in loss of service or is this covered by the "NTL upto when it works 10meg service"

J/K.......lol

Re: ntl home:120 hanging from today
 

Erm, what? :erm:

Where did I say that?

Re: ntl home:120 hanging from today
 

Hopefully a Moderator will spot this, and vouch that I am posting from an ntl: IP, and may be aware of who I am.



Please can anyone who believes they are affected by the issue of 100/120 Modems locking up post the following information in this thread:

Modem Model - 100 or 120 *
First 6 characters** of your MAC Address on the label underneath the modem they will be 00:d0:59 or 00:02:8a
Where you are ie nearest large town, etc.

Some further requests:


* Please do not provide details unless you are using a 100 or 120 modem.
** Under no circumstances post the last 6 characters

Re: ntl home:120 hanging from today
 

We know who you are :)

If members could provide the details as requested please, Oven Chips works for ntl and the information will help investigations into any possible problem. Thanks.

Re: ntl home:120 hanging from today
 

I have the problem....

My modem is a 120 model
The MAC address begins with 00:02:8A
Nearest major town in Luton.

Modem has locked up about 6 times today, about 4 times yesterday.

Many thanks

Andrew

Re: ntl home:120 hanging from today
 

our ambit 120 hasn't been upgraded at all.. it's still showing the 3mb config!
despite all our calling to NTL, nothing has been done.

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : 00:d0:59

Maximum Downstream Data Rate : 3072000 bps
Maximum Upstream Data Rate : 300000 bps
Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0002.cpr


We're in Stockport.

Re: ntl home:120 hanging from today
 

Re: ntl home:120 hanging from today
 

I am having the problem too and have been a happy NTL customer for 4 years never having any trouble like this before now and am a little irritated after being fobbed of on the phone twice, firstly CS running tests and saying its fine, then when i phoned again the reason changed till "its your firewall, disable it and it will be fine" aye right, NTL get your finger out...

Oven Chips my modem is a 100 model
the mac address begins 00 d0 59
and i am in Belfast

Really hope you can sort out this problem soon, thanks.

Re: ntl home:120 hanging from today
 

Hi Oven Chips,

I'm still having the disconnection problem, seems worse when uploading.

Modem Model - 100

Mac - 00:d0:59:*:*:*
Nearest large town - Leicester

Modem says it has the following config:
ntlhm100_ntl0003.cpr

Since the modem has recieved the above config it has also started to 'freeze' every so often, the ENET, SYNC & RDY led's are lit solid, but neither the U/S & D/S led's show any activity. The connection is dead until the modem is power cycled.

Thanks.:)

Re: ntl home:120 hanging from today
 

HI Ovenchips
I have the same problem, here is my details:
Home 120
MAC: 00:d0:59
Watford

Type : Ambit ETH/USB Combo Cable ModemCable
modem : Ambit Cable Modem
Network Access : EnabledMaximum
Downstream Data Rate : 10240000 bpsMaximum
Upstream Data Rate : 512000 bpsMaximum
Number of CPEs: 1Software
Upgrade File Name : ntlhm120_ntl0003.cpr

Re: ntl home:120 hanging from today
 

bugheadcjd - as I advised you before Xmas, please contact Tech Support.

nj212 - If those were the first 6 characters, the MAC address you have given is from a Palm Pilot VII, if they were the last 6 perhaps a Moderator could remove them?

To be clear: the only MAC address ranges I am interested in are
and the timing is since Tuesday 17th January

Thanks

Re: ntl home:120 hanging from today
 

Sorry, looking at the wrong piece of paper. Not from CM mac at all.

Modem 120
mac 00:02:8A
Guildford

Re: ntl home:120 hanging from today
 

---------- Post added at 00:31 ---------- Previous post was at 00:29 ----------

Modem 120
mac 00:02:A8
Rickmansworth

Re: ntl home:120 hanging from today
 

Modem 120
mac 00: D0:59
Bromley

Ps: this is the best site for any NTL issues, much better than NTL CS - keep it up!

Re: ntl home:120 hanging from today
 

Hi, I just registered to add my voice to the crowd and say I've been suffering from this problem too for the last few days.

OvenChips - My details are:
Modem Model - Home 120
MAC Address: 00 : D0 : 59
Location: Cardiff

And the rest in case it's useful
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

Locked up again this afternoon while downloading. Been ok so far while browsing.

ntl:home 120
Mac 00 D0 59
Dagenham
Software Upgrade File Name : ntlhm120_ntl0003.cpr


.

Re: ntl home:120 hanging from today
 

I would post my details but I had the 120 swapped to a 250 today thanks to an understanding engineer who even had a look at this thread.

Re: ntl home:120 hanging from today
 

Hi Having the same problem:

Modem Model - Home 120
MAC Address: 00 D0 59
Location: Norwich


and the rest of the details:

Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0003.cpr Software Upgrade AdminStatus : ignoreProvisioningUpgrade Software Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

Hi,

Same probs here :(

Modem: ntl:home 120
MAC Address: 00 02 8A
Location: Norwich

Hope NTL can sort it out soon :)

Re: ntl home:120 hanging from today
 

Modem ntl:home 120
MAc 00:d0:59
Location: Great Yarmouth


Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

Home 120
MAC: 00:d0:59
Liverpool

Modem just stops working and a restart sorts the problem out for a short while. Has happened over 10 times.
The power light stays on and the last 2.

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning

Re: ntl home:120 hanging from today
 

My NTL Home 120 does the same. I upgraded just b4 xmas from 2M to 10M had no real problems until Friday 20th. I told my m8 who is also on 10M and he says that hes bin havin problems (net on net off) for a few days.


Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Modem 120
MAC 00.DO.59
Location DERBY

Also sjw and deadite66 look at your Software Upgrade AdminStatus they are not the same. WEIRD !

Re: ntl home:120 hanging from today
 

Ambit 120
00 d0 59
Belfast
Been having problems since the 17th. And i've had the 003 firmware upgrade.

Re: ntl home:120 hanging from today
 

Hi guys im new to this forum...

mine is hanging since the 10 meg update. What tests do i run to check firmware updates ect ect?

Re: ntl home:120 hanging from today
 

Just keep phoning and complaining eventually you'll get an engineer come out and he'll, hopefully, change you over to a 250.

Worked for me.

Re: ntl home:120 hanging from today
 

Welcome to the forums.

If you go here http://192.168.100.1 (username & password = root) & click on "operation configuration", you will be able to see if you have the latest firmware. The latest one which appears to be causing the trouble is :-
Software Upgrade File Name : ntlhm120_ntl0003.cpr


.

Re: ntl home:120 hanging from today
 

Typical!!!
Try to call NTL and there's something wrong with my BT line!!! :mad::mad:
And Vodafone charge for 0800 calls..:mad:

Re: ntl home:120 hanging from today
 

Thanks :)

I have the following:-

Network Access : EnabledMaximum Downstream Data Rate : 10240000 bpsMaximum Upstream Data Rate : 512000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : ntlhm120_ntl0003.cprSoftware Upgrade AdminStatus : ignoreProvisioningUpgradeSoftware Upgrade OperStatus : completeFromMgt



I think that i have the same problem, only mine only seems to disconnect whilst im idle and also seems to be downloading at 4mbps

---------- Post added at 11:47 ---------- Previous post was at 11:46 ----------

Im in a 12 min hold Q lol

Re: ntl home:120 hanging from today
 

same as Jon. we live near by and usually monitor things together.

i have had this problem for four DAYS now!!

i have two pc's through a router and originally assumed it was my router playing up.

it kills my donwlaods/sometimes corrupts them.

it crashes my kids PC everytime it hangs.

i run a gaming league on the internet and it bombed me out of administrating matches 4 times on wednesday & thursday night. it is killing my ability to be able to run the league.

i have another theory as to why NTL have done this, as we see it, pointless upgrade.

if they actually know it hangs..they don't have to admit to being like other isp's that limit the use with a ut of period to which you have to reconnect but more to the point.....

IT Prevents ANYBODY leaving their PC on overnight while downloading.

now that cuts their bandwidth usage right down doesn't it!!!!!:mad:

i have never had a single problem with NTL in all the time i have had it but now i am well peed off.

i take it that is a mistake m8, if you really are downloading at 4Mbps i wudnt complain as u should be maxing at 1.2mbps

Re: ntl home:120 hanging from today
 

Modem Model - 120
First 6 characters of MAC Address - 00:02:8a
Where you are ie nearest large town - Brighton

directly connect to modem

Been doing this since firmware upgrade to 003 and cannot obtain full 10meg without locking up which can be totally random from 1min to 1hour - but needs power cord reset on modem

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

this is the 1st issue i've ever had with NTL BB and they have always been spot on with speeds, modem is about 2/3 years old now

Re: ntl home:120 hanging from today
 

My 120 is showing the same symptoms. Details as follows:
Modem Model - 120
MAC Address 00:d0:59
Nearest town: Ashford, Kent

It has died while I've been posting this :-( I have not contacted support yet, but intend to. I don't fancy sitting on the phone all day though!

Re: ntl home:120 hanging from today
 

ahhh
just finished on the phone with NTL...

they still refuse to accept it is the firmware....HOWEVER....

i got an engineer booked for this monday and they are bringing me a new latest edition modem.

Re: ntl home:120 hanging from today
 

Please keep the posts on topic people. I have removed a bunch of OT this morning.

Re: ntl home:120 hanging from today
 

I upgraded from 2mb to 10 mb on the 18th and have been having this promlem ever since.
Oven Chips my details are-

120 modem
00:d0:59
nearest town Watford/Luton

and i have got ther 0003 firmware

---------- Post added at 13:31 ---------- Previous post was at 13:24 ----------

The thing is with mine it would'nt stop me leaving it on overnight because mine just disconnects from the net but immediately reconnects itself

Re: ntl home:120 hanging from today
 

question then...are you using a router?

reason i ask, is mine will not reconnect, i am using a router, logan's will not reconenct, he is using a router.

i don't know about other users but we have to turn the modem off and back on to reset it otherwise the net stays off.

trying to see if there is another variable here or not.

Re: ntl home:120 hanging from today
 

no i am connected straight to the modem via ethernet,i lose connection but it then reconnects by itself but i lose connection every(without fail) 15-20 mins which seems a lot more frequent than others

Re: ntl home:120 hanging from today
 

mine has just done it again, was throttling download of Usenetserver to around 3/4meg as it was ok at this this morning and now trying something else to download at same settings and its just died and requiring a reboot of modem.

SYNC and RDY lights still on, Power light On, Upstream light flickers, Downstream DEAD.

Modem to PC using ethernet

Re: ntl home:120 hanging from today
 

fine here in Manc but not on the o3 firmwear an just realized who "Oven Chips" is :welcome: :nworthy: