ITV call centre test
 

Richard Hammond is doing a call test to call centres now on ITV :)

1.58 for NTL.

Re: ITV call scentre test
 

Better not ring BT we are flooded with calls at the moment :disturbd:

Re: ITV call scentre test
 

they are :)

---------- Post added at 17:20 ---------- Previous post was at 17:16 ----------

Its now 5.20 and they are still on hold to BullDog :LOL:

Re: ITV call scentre test
 

They will be on hold longer than that for BT if they rang 150..... somewhere behind the other 1200+ souls holding on for an adviser :erm:

Re: ITV call scentre test
 

Just a 2 horse race now - Bulldog and Virgin.
And I get to look at Richard Hammond! :drool: :romance:

Re: ITV call scentre test
 

:LOL:

Remember Bulldog is C&W and remember how bad they were for customer service waiting times. Looks like it has not changed :)

Re: ITV call scentre test
 

2 horse race? Don't tell me he got answered by BT? That cannot be a live show :disturbd:

Re: ITV call scentre test
 

Our lines have been rammed since Xmas- not been in work today so no idea what today was like.

Re: ITV call centre test
 

The show has now finished and they were still holding to talk to someone at bulldog and virgin mobile :Yikes:

Re: ITV call scentre test
 

hmmpf, so how come you have time to post here :p

Re: ITV call scentre test
 

Paul has obviously mastered that usual female skill of multitasking, Chimmys training is working well I see ;)

Re: ITV call scentre test
 

Well, yes, there is that! :rofl: Plus he doesn't actually work at a BT call centre!

Re: ITV call scentre test
 

Nope ;) One of the C's under my avatar stands for Command :p: And yes I can multitask, I was networking, recording our hourly figures and talking to a manager on the phone just after posting :cool:
Now I'm just skiving :D

Re: ITV call centre test
 

haha funny. But waiting time is less important then first time resolution in my opinion. As long as its a free call I can stick the speakerphone on and dont mind waiting.

Re: ITV call centre test
 

Both are inmportant. Yes your call needs resolution, but all the time you are on hold, you are tied to your desk and can't do anything else. A few minutes wait is tolerable - you can't expect companies to have call centre staff sitting on their butts doing nothing on the offchance they will get a call, but waits exceeding 10 minutes says they need more staff, and says they will loose any customers who have an ability to go elsewehere.

Re: ITV call centre test
 

They're probably still there trying to get hold of Bulldog - Lets all hope they had the brains to give up. :(

Re: ITV call centre test
 

So you would wait the hour that they did last night to talk to bulldog, also remember that they had still not got through when the programe ended. I would dump any company who had me on hold for over 60 mins. I have better things to do with my life.

Re: ITV call centre test
 

My point was first time resolution shouldnt be sacrificed for waiting times. Ideally both should be satisfactory but if I remember correctly bulldog keep their call centre in the uk and they could follow other companies outsource to india and probably cut waiting times to 5 to 10 mins but first time resolution would be out the window.

60 mins would be taking the **** but if the porblem got resolved I would soon forget about it.

Re: ITV call centre test
 

Does anyone know if Itv got through yet :disturbd: