Cannot connect to cpanel and email
 

I am having quite an unusual problem. It seems I cannot connect to the cpanel for my website, there are 2 errors while doing this, they appear to be fairly random (connection refused, connection timout) I can access cpanels for other sites, the other problem is that I cannot access my email or ftp for this one site (and the others on the reseller package) I know it is not my site as I can connect through other computers.

Site = www.360generation.com/cpanel

I have also tried :2082 by still doesn't work. The modem has been reset and I have reset web settings and it still fails. It was working fine a couple of days ago. Then it just died.

Re: Cannot connect to cpanel and email
 

Works fine here.

Re: Cannot connect to cpanel and email
 

Working fine here too. And it wont be a proxy issue as it isn't port 80

Re: Cannot connect to cpanel and email
 

Yes, It works fine on other computers, this is the only site I have trouble connecting to via mine, which is a shame since I own it.

Re: Cannot connect to cpanel and email
 

Have you tried a tracert to it ?

Re: Cannot connect to cpanel and email
 

How would I go about doing that?

Re: Cannot connect to cpanel and email
 

start-run type cmd press enter

type tracert www(yoursitehere.co.uk) press enter

Re: Cannot connect to cpanel and email
 

For

www.360generation.com it completes the trace up to 15 where it timesout.

Re: Cannot connect to cpanel and email
 

Please paste a copy of the trace.

Re: Cannot connect to cpanel and email
 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ryan>tracert www.360generation.com

Tracing route to 360generation.com [69.16.203.67]
over a maximum of 30 hops:

1 6 ms 5 ms 5 ms 10.25.224.1
2 8 ms 7 ms 7 ms brtn-t2cam1-b-ge96.inet.ntl.com [80.3.66.173]
3 16 ms 7 ms 6 ms brtn-t2core-b-ge-wan62.inet.ntl.com [80.3.65.137
]
4 10 ms 28 ms 12 ms pop-bb-b-so-200-0.inet.ntl.com [62.253.188.237]

5 18 ms 33 ms 20 ms pop-bb-a-ae0-0.inet.ntl.com [213.105.172.78]
6 9 ms 27 ms 10 ms 195.50.91.69
7 10 ms 11 ms 16 ms ae-0-52.bbr2.london1.level3.net [212.187.131.34]

8 74 ms 75 ms 75 ms as-0-0.bbr1.newyork1.level3.net [4.68.128.106]
9 75 ms 74 ms 75 ms ae-11-55.car1.newyork1.level3.net [4.68.97.148]

10 75 ms 77 ms 75 ms mci-level3-oc48.newyork1.level3.net [4.68.111.30
]
11 75 ms 75 ms 99 ms 0.so-6-0-0.xl2.nyc4.alter.net [152.63.21.82]
12 115 ms 106 ms 107 ms 0.so-7-0-0.xl2.chi2.alter.net [152.63.68.90]
13 107 ms 107 ms 118 ms pos7-0.gw9.chi2.alter.net [152.63.69.165]
14 116 ms 115 ms 115 ms liquidweboc12-gw.customer.alter.net [65.207.234.
198]
15 lw-core1-ge2.rtr.liquidweb.com [209.59.157.30] reports: Destination net un
reachable.

Trace complete.

C:\Documents and Settings\Ryan>tracert mail.360generation.com

Tracing route to 360generation.com [69.16.203.67]
over a maximum of 30 hops:

1 6 ms 15 ms 5 ms 10.25.224.1
2 14 ms 6 ms 5 ms brtn-t2cam1-b-ge96.inet.ntl.com [80.3.66.173]
3 9 ms 7 ms 5 ms brtn-t2core-b-ge-wan62.inet.ntl.com [80.3.65.137
]
4 10 ms 9 ms 39 ms pop-bb-b-so-200-0.inet.ntl.com [62.253.188.237]

5 12 ms 10 ms 10 ms pop-bb-a-ae0-0.inet.ntl.com [213.105.172.78]
6 10 ms 11 ms 57 ms 195.50.91.69
7 11 ms 20 ms 10 ms ae-0-56.bbr2.london1.level3.net [212.187.131.178
]
8 74 ms 97 ms 75 ms as-0-0.bbr1.newyork1.level3.net [4.68.128.106]
9 93 ms 76 ms 74 ms ae-11-55.car1.newyork1.level3.net [4.68.97.148]

10 75 ms 75 ms 75 ms mci-level3-oc48.newyork1.level3.net [4.68.111.30
]
11 74 ms 76 ms 75 ms 0.so-6-0-0.xl2.nyc4.alter.net [152.63.21.82]
12 108 ms 108 ms 111 ms 0.so-7-0-0.xl2.chi2.alter.net [152.63.68.90]
13 107 ms 106 ms 106 ms pos7-0.gw9.chi2.alter.net [152.63.69.165]
14 114 ms 133 ms 117 ms liquidweboc12-gw.customer.alter.net [65.207.234.
198]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * *

Re: Cannot connect to cpanel and email
 

This has happened to me also, I found that I was blocked at the server firewall for getting password wrong a few times.

Contact your webspace admin

Re: Cannot connect to cpanel and email
 

I have been told I have not been blocked :s I am going to ask again. They seem reluctant to help me now that it is not a problem on their part (which is understandable) I cannot access any cpanel on their servers :s but I can access the websites which is strange.

Re: Cannot connect to cpanel and email
 

you sure its not them. Here is a trace from my connection on NTL


Tracing route to 360generation.com [69.16.203.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 19 ms 5 ms 10 ms 10.15.16.1
3 7 ms 6 ms 7 ms bagu-t2cam1-a-v121.inet.ntl.com [80.5.162.85]
4 12 ms 9 ms 11 ms bagu-t2core-a-ge-wan64.inet.ntl.com [80.5.161.21
]
5 8 ms 12 ms 6 ms man-bb-a-so-310-0.inet.ntl.com [213.105.174.69]

6 22 ms 8 ms 7 ms 212.187.137.1
7 8 ms 9 ms 9 ms so-6-1-0.mp2.manchesteruk1.level3.net [4.68.113.
118]
8 86 ms 80 ms 79 ms ae-0-0.bbr2.newyork1.level3.net [64.159.1.42]
9 80 ms 80 ms 97 ms ae-11-55.car1.newyork1.level3.net [4.68.97.148]

10 80 ms 80 ms 80 ms mci-level3-oc48.newyork1.level3.net [4.68.111.30
]
11 81 ms 79 ms 83 ms 0.so-6-0-0.xl1.nyc4.alter.net [152.63.21.78]
12 111 ms 110 ms 110 ms 0.so-7-0-0.xl1.chi2.alter.net [152.63.68.81]
13 109 ms 109 ms 109 ms pos6-0.gw9.chi2.alter.net [152.63.69.161]
14 118 ms 121 ms 121 ms liquidweboc12-gw.customer.alter.net [65.207.234.
198]
15 132 ms 117 ms 119 ms lw-core1-ge2.rtr.liquidweb.com [209.59.157.30]
16 120 ms 117 ms 117 ms lw-dist4-ge1.rtr.liquidweb.com [209.59.157.58]
17 128 ms 117 ms 118 ms wilbur.dailydns.com [69.16.203.67]

Trace complete.


As you can see i have not been blocked.

Re: Cannot connect to cpanel and email
 

I have contacted them again to be sure, see what comes out of that.

Re: Cannot connect to cpanel and email
 

Have attached a screen shoot of your cpanel as well above ^^^^^^^^^^^^^

Re: Cannot connect to cpanel and email
 

Thanks :)

Hopefully I can get to my email soon, have a lot waiting for me :s

Re: Cannot connect to cpanel and email
 

The problem is at the remote end as the traces clearly show ;

13 107 ms 107 ms 118 ms pos7-0.gw9.chi2.alter.net [152.63.69.165]
14 116 ms 115 ms 115 ms liquidweboc12-gw.customer.alter.net [65.207.234.198]
15 lw-core1-ge2.rtr.liquidweb.com [209.59.157.30] reports: Destination net unreachable.

That appears to be a routing/connectivity issue within liquidweb.com.

Re: Cannot connect to cpanel and email
 

So would this mean I have been blocked?

Re: Cannot connect to cpanel and email
 

It means that router could not forward the packets on - I could not tell you why as it would only be speculation - only the people who run it could say what the problem is.

Re: Cannot connect to cpanel and email
 

can't you get at your mail via POP, rather than through cPanel?

Re: Cannot connect to cpanel and email
 

Nope.

POP, cpanel and FTP are down (sucks for me)

---------- Post added at 16:02 ---------- Previous post was at 15:58 ----------

Email error =

The connection to the server has failed. Account: 'malboro@360generation.com', Server: '360generation.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Re: Cannot connect to cpanel and email
 

You have no route to the server so you won't be able to (directly) connect to any service on it.

Re: Cannot connect to cpanel and email
 

I see you mention "directly" does this mean there would be a way to indirectly connect?

---------- Post added at 16:37 ---------- Previous post was at 16:17 ----------

I have got round the route problem. I am now using something called cpanel proxy which does something, now I can access webmail and cpanel via a subdomain.

Re: Cannot connect to cpanel and email
 

If you use ntl's webmail it has the ability to connect to other pop3 accounts and read the mail. I believe other webmail systems also allow this.

Re: Cannot connect to cpanel and email
 

I'm having the same problem ,did a tracert ,results below

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Alan Riley>tracert 69.50.187.34
Tracing route to 69.50.187.34 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.2.1
2 9 ms 19 ms 9 ms 10.18.64.1
3 9 ms 11 ms 8 ms oldh-t2cam1-a-ge-wan41-108.inet.ntl.com [80.5.16
4.33]
4 10 ms 9 ms 9 ms manc-t3core-1a-ge-012-0.inet.ntl.com [213.104.24
2.73]
5 9 ms 10 ms 9 ms man-bb-a-so-400-0.inet.ntl.com [213.105.172.241]
6 10 ms 9 ms 19 ms lee-bb-b-so-700-0.inet.ntl.com [62.253.185.194]
7 11 ms 12 ms 110 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
8 15 ms 15 ms 16 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
9 17 ms 28 ms 17 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
10 184 ms 75 ms 17 ms gfd-dc-a-ge400.inet.ntl.com [62.253.188.154]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15

---------- Post added at 09:50 ---------- Previous post was at 09:48 ----------

Cannot connect via ftp to my server,pop3 mail via outlook express,and none of my pages load in internet explorer either :(

Re: Cannot connect to cpanel and email
 

bump

Re: Cannot connect to cpanel and email
 

How about giving us some more info.

Post some more trace routes to different destinations. What web sites you cannot reach.

We might be able to help if we have more info.

Re: Cannot connect to cpanel and email
 

The sites I cannot reach are all on this ip range 69.50.187.34 ,all on my server, I also cannot download email via outlook express,and cannot connect to my server via ftp ,I can reach any other site and my ntl email is still working

---------- Post added at 00:17 ---------- Previous post was at 00:16 ----------

This is a trace rout to one of my sites

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Alan Riley>tracert www.getyerrocksoff.com
Tracing route to getyerrocksoff.com [69.50.187.34]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 9 ms 12 ms 8 ms 10.18.64.1
3 10 ms 9 ms 7 ms oldh-t2cam1-a-ge-wan41-108.inet.ntl.com [80.5.16
4.33]
4 12 ms 31 ms 9 ms manc-t3core-1a-ge-012-0.inet.ntl.com [213.104.24
2.73]
5 9 ms 50 ms 20 ms man-bb-a-so-400-0.inet.ntl.com [213.105.172.241]
6 12 ms 10 ms 9 ms lee-bb-b-so-700-0.inet.ntl.com [62.253.185.194]
7 11 ms 10 ms 10 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
8 18 ms 16 ms 26 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
9 24 ms 39 ms 36 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
10 19 ms 17 ms 18 ms gfd-dc-a-ge400.inet.ntl.com [62.253.188.154]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 *

---------- Post added at 00:19 ---------- Previous post was at 00:17 ----------

This to another

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Alan Riley>tracert www.pornpicsrus.com
Tracing route to pornpicsrus.com [69.50.187.34]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 9 ms 8 ms 8 ms 10.18.64.1
3 8 ms 29 ms 17 ms oldh-t2cam1-a-ge-wan41-108.inet.ntl.com [80.5.16
4.33]
4 17 ms 9 ms 12 ms manc-t3core-1a-ge-012-0.inet.ntl.com [213.104.24
2.73]
5 9 ms 25 ms 10 ms man-bb-a-so-400-0.inet.ntl.com [213.105.172.241]
6 40 ms 29 ms 12 ms lee-bb-b-so-700-0.inet.ntl.com [62.253.185.194]
7 71 ms 11 ms 15 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
8 38 ms 14 ms 30 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
9 30 ms 19 ms 17 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
10 41 ms 19 ms 17 ms gfd-dc-a-ge400.inet.ntl.com [62.253.188.154]
11 * * * Request timed out.
12 * *

Re: Cannot connect to cpanel and email
 

is there a firewall or anything on your end that could block the connection :confused:

either that or something on the server that could block the connection

Re: Cannot connect to cpanel and email
 

Nope,nothing either end :(

Re: Cannot connect to cpanel and email
 

very strange then :erm: not sure what to suggest really

i suppose you could try routing via the tor network to try an indirect connection (http://tor.eff.org) but im not sure id trust putting login information though a public proxy network though. :erm:

Re: Cannot connect to cpanel and email
 

Neither of those can cause the trace he posted. It looks like an ntl issue - the router at 62.253.188.154 does not appear to know where next to send the packets, or it is dropping them for some reason, or the route it is using is broken.

Re: Cannot connect to cpanel and email
 

i'm wondering if it could be the maintainance they're carrying out thats messed it up