house move - NTL to NTL
 

moved house on wednesday...

used the online ntl:home moving house thing on the 28th (over a week ago).. no phonecall/feedback at all

phoned customer services monday who put me through to the "home moving team".. they took my details and said "an installation team will get in touch with a transfer date".. .. i'm still waiting.. 2 days offline so far..

whats my next move??

Re: house move - NTL to NTL
 

Is this the same franchise ?

Re: house move - NTL to NTL
 

/me points at thread title "NTL to NTL" ;)..

if you mean old C&W or straight NTL.. i have no idea

Re: house move - NTL to NTL
 

I moved recently too, however I moved from the Langley platform to Bromley platform in the space of 5 miles .... had to cease in one and restart in another. Different franchises.

Re: house move - NTL to NTL
 

:bump:

need some more feedback on this... i'm still without the promised call or text from the install team.. what is my next move?
will i just have to spend another hour on the blower to customer services again?

been without phone or net access for 5 days now :(

Re: house move - NTL to NTL
 

update: just got the text message from them saying that not impressed!! :grind: .. the guy on the phone said that as I had logged the request on the 28th Oct that he would make sure it gets done immeadiatly!! i'm seriously tempted to go elsewhere

Re: house move - NTL to NTL
 

Ok Now call them .... If they've got it logged when you called then you should have a reasonable chance .... If not PM OrangeBird and get the MD of that areas number and call them.

Re: house move - NTL to NTL
 

Have pm'd you some helpful numbers. :)

Re: house move - NTL to NTL
 

Thanks OB :wavey:

Re: house move - NTL to NTL
 

cheers guys, i'll keep you updated :)
you've got PM OB ;)

Re: house move - NTL to NTL
 

ok... hopefully we're getting to the light at the end of the preverbial tunnel.

mr. S was very helpful and apologetic, i was pleasantly surprised NOT to be palmed off to yet another department with a whole new call queue.. he promised to sort it out... and .. it looks like he has :)
my wife got a message (i gave her mobile as the point of contact) even before i could email her to tell her to be expecting a call..

still not impressed if this is how i have to go about getting things done in future though

i've now got an install date of 5:30pm onwards tomorrow

Re: house move - NTL to NTL
 

I'd agree, but this is usually the last resort. I could've suggested this before ... but you have to give them the chance to sort it out via the normal channels first.

In this case it didn't work, but hopefully you'll be sorted now. Best of luck. :D

Re: house move - NTL to NTL
 

yeah, i agree nemesis.. thats a given

i'm a patient guy really ;)

hopefully i'll be posting on here from home tomorrow night :)

Re: house move - NTL to NTL
 

Any update? :)

Re: house move - NTL to NTL
 

yup, the saga continues..

the install itself is done :) woohoo!!
the phone is fine.. so the missus is happy.. but.

it seems my NTL account has not been activated/transferred correctly as i can only get onto the "autoreg" registration page. the modem and line are definately up.. as the traceroute gets several hops into the route before it times out.. and the DNS is resolving the names.

what now :(

Re: house move - NTL to NTL
 

I managed to get them to agree to move the account over, but had to wait until thie install had completed ... like you now.... I phoned TS who moved over my email accounts etc within 10 mins ... Guy was a star. I suggest you call them first.

Re: house move - NTL to NTL
 

will they need any details like modem MAC address etc?
if they do i'll have to get home before i ring up.

Re: house move - NTL to NTL
 

Try this link House Move

Need to reactivate modem after house move normally

Re: house move - NTL to NTL
 

woohoo.. we're in!! just got off the phone to TS .. everything is working luvley.

thanks to all who helped out...

turns out the account wasn't moved over to the new address.. :rolleyes:

Re: house move - NTL to NTL
 

Great News, glad to hear it !!!!

Re: house move - NTL to NTL
 

Happy to hear that it all got sorted ... welcome to NTL Hell :D

Re: house move - NTL to NTL
 

Hello!

OK, i'm someone who's moved in the latest exodus from .com (the predictability of the situation made me want to weep) but I thought I'd start posting here as well...

Am moving in a similar situation to s1lv3r and phoned this morning to arrange the new install. I was assured of a phone call from the installation team by 4pm - half an hour to go and I'm betting it wont happen... Will keep everyone updated as I get more and more frustrated with them!

Re: house move - NTL to NTL
 

Blimey! With 10 minutes to spare they call and set up an installation to take place within 24 hours of me moving in!

If they turn up this could be held up as an example to others!!

Re: house move - NTL to NTL
 

Best of luck .. hope it all goes well

Re: house move - NTL to NTL
 

Hello...

The SWAT team of installers turned up bang on time, installed in about 20 minutes and were off very sharpish even giving me a new remote and CD for broadband... and a new set top box - a 2000. doh. never mind eh, looks very clear and I still have audio out.

Re: house move - NTL to NTL
 

Some parts of Surrey are part of old ntl - ie CWC Nynex and some parts of ntl are old ntl -

If you move interfrancise ie ntl-cwc area to ntl-cwc area - for example London to Bolton then the account in Londion has to be closed down and a new account in Bolton to be set up - billing accounts in London start with one digit and Bolton starts with another digit - They are also in Different Busienss units - Hope this helps