And so it starts
 

First off i can see some here having a good giggle over this.


I have asked for my TV to be disconnected on the 30th of January. I confirmed when i spoke to retentions that i would ONLY have my tv disconnected and nothing else.


Sooooo

Today i lose my broadband and tv. Look down the road and there is a guy in the cab. So i shout him and ask him what he is doing. Says he is disconnecting as per his order.

So i tell him to reconnect as he has it wrong. He does that.

He then pulls up outside my house and says he has a order to disconnect my services. Broadband TV and Phone.

I tell him its on the 30th of January and its only TV. After some discussion he leaves.

I am now onto Customer services and have been for 15 mins and counting so i can then ask for the retensions number so i can ask what the hell is going on.

Now i know how some can get so upset with NTL. :LOL:


They better not have me down for full disconnection as i might just take them up on it now.


:LOL:

How it turns around :)


Go on have a good giggle

Re: And so it starts
 

I'm not gonna have a good giggle - maybe a little snigger :)

I hope you straigthen them out m8.

Re: And so it starts
 

Update

They had me down for TV only and it was for tomorrow.
1 month early :Yikes:

So have reset it for the 14th of jan lets see what happens then. Again i have been told it is TV only. What i am going to do in the mean time is find out how long for BT to install a phone should that get turned of on the 14th. At the sametime i can check on some Broadband suppliers as well. :LOL:

What goes around and all that :LOL:

Re: And so it starts
 

its a bit diferent this side of the fence ;)

Re: And so it starts
 

Well hopefully it's sorted . Fingers crossed :) i have never needed to phone about my account in the past because there has never been any problems with it.

Re: And so it starts
 

:rofl: Glad you're taking it all so well, Bill :)

Re: And so it starts
 

mostly they do sort it

but when you get to the third and forth phone call you know things will just get worse lol

good luck any how i am waiting for my new bill on 3 for 30 offer with any luck no phone calls will be needed :)

Re: And so it starts
 

There's still time mate, still time .........lol, nice one Bill :tu:

Re: And so it starts
 

:welcome: to the real world Bill :D

Re: And so it starts
 

Well at the end of the day its not life threatening is it. :LOL:


I have been assured by 2 valued members of staff on this site that its now sorted.

:tu: to Marge and Quadplay your help is appreciated.

Re: And so it starts
 

Unfortunatly,disconnections are carried out by outside contractors,like Kelly Comms, & thats where the problem lies.

Re: And so it starts
 

shhh, I think that's the crowd who have offerred him a job :disturbd:

The phrase "out of the frying pan into the fire" comes to mind :erm:

Re: And so it starts
 

:LOL:

Re: And so it starts
 

this is what happens when you leave Bill, the whole company falls apart! they can't cope without you.

Re: And so it starts
 

Life is a beach-if we are lucky...

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Re: And so it starts
 

heh is bit funny yeah, funny how not long after you left the company you had your 1st problem with the service.

Re: And so it starts
 

first time i had to phone them. I had never really had a problem with my service before. I had decided that i was going to remove the TV service only and have a sky + system installed. The person at retentions setup my tv to switch off 30 days from the day i phoned instead of the day i requested. However a phone call did fix it. I still have phone and broadband with them and have no intention of changing just because of 1 problem.

At the end of the day its only a tv service not life and death so no need to go screaming and shouting and demanding compo like some do :rolleyes:.

Re: And so it starts
 

Agreed, if its just 1 problem and they fix it then compensation is over the top. Its those who have persistent issues who have a proper case for it.

Re: And so it starts
 

I disagree, after all why do we as paying customers have to put up with this type of crap from any company because they cut corners in order to cut costs!

I say hit them where it hurts and that's their wallets!

After all this seems to be the only way these big company's take any notice and make changes!

Don't get me wrong everyone makes mistakes it just seems to me that NTL do it all the time, just read the posts on this forum to confirm it!

If they end up loosing money as a result of it then maybe they will get up and make some changes to improve things for us and for them!

Re: And so it starts
 

UPDATE

Ntl arrived this morning. Collected the settops and left, And they did not try to disconnect it all this time :). So :tu: for doing the job correctly this time.

Big :tu: to the 2 members of staff on this site who sorted this out for me. :)

Re: And so it starts
 

Good to hear Bill. :tu:

*places tongue firmly in cheek*
Look forward to regaining your custom when the PVR is launched! ;)