Can only connect at 3Mbps
 

Despite customer services and tech support telling me my connection to the modem is 10Mbps, I can still only achieve 3 Mbps.

My modem [home;200] is connected directly to computer and has been rebooted/powered off numerous times, along with the PC, alas to no avail.

Anyone know what I can do to remedy this situation?:confused:

Re: Can only connect at 3Mbps
 

log into the modem and see what config file you have

Re: Can only connect at 3Mbps
 

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS DisabledMaximum Number of CPEs : 1

Re: Can only connect at 3Mbps
 

how are you testing the speed?

Re: Can only connect at 3Mbps
 

http://www.testmy.net/

Your connection is:2801 Kbps (about 2.8 Mbps)
You downloaded at:342 kB/s
Your TRuSPEED: ^info^2997 Kbps :: 366 kB/s (7% overhead factored)</B>
Bottom Line:You are running: 50 times faster than 56K and can download 1 megabyte in 2.99 second(s)
Diagnosis:Looks Great : 12.72 % faster than the average for host (ntl.com)</B>

Re: Can only connect at 3Mbps
 

Use the "New Speed Test" found under the Quick Links menu at the top of the forum.

Re: Can only connect at 3Mbps
 

Wed, 14 Dec 2005 19:52:12 UTC

1st 512K took 610 ms = 839.3 KB/sec, approx 6916 Kbps, 6.75 Mbps
2nd 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps
3rd 512K took 515 ms = 994.2 KB/sec, approx 8192 Kbps, 8 Mbps
4th 512K took 641 ms = 798.8 KB/sec, approx 6582 Kbps, 6.43 Mbps

Overall Average Speed = approx 7247 Kbps, 7.08 Mbps

Yippee, sorted, I presume these figures are OK for peak time and going through a router.

Thanks again guys:) :) :)

Re: Can only connect at 3Mbps
 

Wed, 14 Dec 2005 21:56:20 GMT

1st 512K took 1432 ms = 357.5 KB/sec, approx 2946 Kbps, 2.88 Mbps
2nd 512K took 1392 ms = 367.8 KB/sec, approx 3031 Kbps, 2.96 Mbps
3rd 512K took 1492 ms = 343.2 KB/sec, approx 2828 Kbps, 2.76 Mbps
4th 512K took 1362 ms = 375.9 KB/sec, approx 3097 Kbps, 3.02 Mbps

Overall Average Speed = approx 2976 Kbps, 2.91 Mbps


silver ambit 120.. now for the modem config

Network Access : Enabled Maximum Downstream Data Rate : 3072000 bps Maximum Upstream Data Rate : 300000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0002.cpr Software Upgrade AdminStatus : ignoreProvisioningUpgrade Software Upgrade OperStatus : completeFromMgt

so.. hardly 10mb..........................
I wonder where the 10mb connection fairy went...
India?
done everything I can to no avail...phone calls to all departments the whole thing...

*sigh*

Re: Can only connect at 3Mbps
 

cj, your modem config is showing a 3meg configuration, tell em this and they should be able to sort it.

Re: Can only connect at 3Mbps
 

yeah, done all that... I know I'll probably have to chew their ears off to get it.. will try in the morning to make contact with 'em.. for about the umpteenth time already...

at what point do I start to scream at them? :D

Re: Can only connect at 3Mbps
 

You dont, theyre likely to hang up the phone (and quite rightly too)

Re: Can only connect at 3Mbps
 

this hasn't exactly been NTL's best rollout... so far... heheheehehehe.. if they don't behave, I'll wait until January and downgrade to unlimited 2mb lol!
heck, I checked how much I actually do on the net in a month and we barely touch 10Gb...
75gig cap? I can live with that :D :D :D

Re: Can only connect at 3Mbps
 

his config is showing 10 meg

Re: Can only connect at 3Mbps
 

No, festoid's is showing 10meg. ;)

Re: Can only connect at 3Mbps
 

Engage brain before posting please :rolleyes:

Re: Can only connect at 3Mbps
 

well i did say sorry

Re: Can only connect at 3Mbps
 

LOL, BTW this is the website that an Indian sounding NTL T/S told me to use.

What a silly billy.:erm:

---------- Post added at 01:58 ---------- Previous post was at 01:54 ----------

Thu, 15 Dec 2005 01:57:34 UTC

1st 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
2nd 512K took 421 ms = 1216.2 KB/sec, approx 10021 Kbps, 9.79 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps

Overall Average Speed = approx 9735 Kbps, 9.51 Mbps


Much better figures obtained during the quiet hours.

Re: Can only connect at 3Mbps
 

Mine's the same. 3 meg if I'm lucky, a slow as 1.5 meg if I'm not. I "upgraded" from the 2Mb online, and have been told by the Injuns that its because the network is being upgraded to do 10Mb and that hardly anyone is getting it.. apart from the 15 people I work with who do, I guess!!

I don't mind wating for the upgrades to occur (if that is what needs to happen), but on the days I only get 1.5 Mb I really do begrudge paying 50% more for 25% less, if ya follow my drift :rolleyes: