300kb to 1Mb upgrades
 

Anyone know when this is going to be enforced. And will it have the silly cap applied when it happens?

Re: 300kb to 1Mb upgrades
 

You will get a 3GB cap if you go up to the 1MB service.
This is unless you opot out, and keep paying the same price for a 300k unlimited conection.

Re: 300kb to 1Mb upgrades
 

Yeah but aren`t they going to stick every onto 1Mb soon anyway? At least that`s what i heard.

Re: 300kb to 1Mb upgrades
 

personally I would upgrade to the 1MB service and download like mad until they downgrade me to the 512k service which is also unlimited and only £17.99p

512k better than 300k!

Re: 300kb to 1Mb upgrades
 

Well according to the last 40 mins chatting to CS i was supposed to be on 1MB anyway, but wasn`t. Then a very nice lady did some tests and bobs yer uncle.

Re: 300kb to 1Mb upgrades
 

Those 300k customers who chose to opt out of the 1Mb upgrade will be moved to 512k next week, with no download limit. They will continue to pay £17.99 per month. :)

Re: 300kb to 1Mb upgrades
 

Is this official?
Where did you get this from? Any links?

Re: 300kb to 1Mb upgrades
 

I got it from a source within ntl. I don't know if it's been publicly announced, so I don't have a link, sorry.

Re: 300kb to 1Mb upgrades
 

What you are saying does make sense as I cannot see how NTL can downgrade high bandwidth abusers to 512k for £17.99 and at the same time leave responsible users on 300k for £17.99.

I was expecting a move by NTL to either reduce the price of 300k (no mileage in that one) or to up the speed to 512k. As it is NTL competitors and others have always been scathing about NTL calling the 300k service as a broadband service.

I was rather hoping that NTL might decide to put those of us on 300k to 1M and remove the ridiculously low CAP. However, that is probably wishfull thinking on my part.

Thank you for your quick response.

Re: 300kb to 1Mb upgrades
 

Are ntl at this moment in time able to know everybody's usage across the network?

Re: 300kb to 1Mb upgrades
 

Yes, but the information isn't easy to gather - it has to be done manually. An automatic process is in the pipeline.

Re: 300kb to 1Mb upgrades
 

Lets hope more pressing issues arise then =) Ta.

Re: 300kb to 1Mb upgrades
 

Interesting, then, that there are NTL fliers in my area stating that "512K [sic] Broadband currently costs £14.99 per month". This is stated in support of the claim that £8.49 a month is saved when taking the £30 BB, DTV & 'phone package, so it must refer to a cable BB service.

Re: 300kb to 1Mb upgrades
 

The 512k broadband at £14.99 per month has a 1GB usage allowance. It is only available as part of a value pack, or when the customer also has a telephone line with a talk plan (such as Talk Unlimited). The £17.99 512k product has no usage restriction, and is available standalone.

Re: 300kb to 1Mb upgrades
 

Great news about your ntl Broadband service
You recently told us that the usage allowance of your Broadband service is important to you, so I'm delighted to tell you that we are increasing your service to an unlimited monthly usage allowance*. This means there are no limits to the amount of data you use every month. This is part of our ongoing commitment to provide the best choice & value Broadband service in the UK.

More speed, unlimited usage - same price!
We're also increasing the speed of your ntl Broadband service from 300K to 512K for the same monthly price! You don't have to do anything - we'll automatically upgrade your service by the end of December. Your monthly bill will also be changed to show Unlimited 512K, at the same monthly price of £17.99.

We hope you enjoy your new unlimited faster Broadband service!

Yours sincerely,

Bill Goodland
Internet Director

Above is a copy of an E-Mail sent to myself on the 17th of Nov. The only thing I had to do was opt out of the upgrade to 1 Meg. Hope this will clear up any confusion on this subject.

Re: 300kb to 1Mb upgrades
 

Thanks for that Bobby - I couldn't find the email myself!

And :welcome: to CF!

Re: 300kb to 1Mb upgrades
 

Oh I like the use of a * there.

Do you have any info as to what they are going to use that * for? Or do we need to wait for the Oxford English Dictionaty to update the dictionay with Broadband operators definition?

Re: 300kb to 1Mb upgrades
 

Sorry about that, I missed off the important part.

" *All our Broadband services are subject to our User Policy - for more information go to www.home.ntl.com/page/userpolicy "

Re: 300kb to 1Mb upgrades
 

The max you could use in a month would be 155gb if you were downloading at full speed 24 hours a day not less one second, not an earth shattering amount and considering that was only the point on the 3mb service they sent letters out I don't know what you are going on about.

Re: 300kb to 1Mb upgrades
 

Yeah 155 is spot on.
So you get put onto the 512kbs service if
1) you where on the 300kbs service and didnt want the 1mb/3gb service
2) you where on the 2/3/10mb service and went over 150gb a month for consective months...

Sounds like NTL have got it prity well worked out.

(FYI jtwn my point was about the flipent use of the word unlimited, thats what i "was going on about" even tho the limit of the speed is 155gb they still need to use that * just so they have recorse against you.)

Re: 300kb to 1Mb upgrades
 

"an unlimited monthly usage allowance*"

*There is no such thing as a free lunch!

Re: 300kb to 1Mb upgrades
 

I still don't know if my opt-out will be applied or not, as others say, maybe just abuse the 1Mbit as much as I need to, and if they aren't prepared to put me on the 512k, then it's gonna be time to get ADSL over the BT line ... and reassess if the family pack is really worth having, over the assortment on freeview.

Mind you, if the 512k is going to be an orderable package at the specified price, no problem - I was getting to the point of being most unimpressed by the 300k speed, or a 3Gb limit at the £17.99 price, compared to various ADSL offerrings.

As for unlimited, I'd say anyone over 50% of theoretical max needs to get a life, or a business tariff.

Re: 300kb to 1Mb upgrades
 

It will be. :)

Agreed!!! :D

Re: 300kb to 1Mb upgrades
 

I opted out and I was downgraded from 1 Meg to 512k last week. An interesting bit on the usage policy page says:

"What happens if I reach my monthly usage allowance?
Over the next 12 months, ntl will provide tools to allow customers to measure their data usage...... Until these tools are available, ntl will monitor usage but not apply the monthly usage allowances, except in cases where heavy use is affecting network performance.

8 August 2005 "

Does this mean I can go back to 1 Meg and as long as I stay under, say 30 gig a month, I should be OK until the usage tools are introduced? And even if they're not happy with my usage, they can always downgrade me again.

Re: 300kb to 1Mb upgrades
 

I opted out but am still on 1mb and it seems to be unlimited so i aint bothered ;)

Re: 300kb to 1Mb upgrades
 

i have just cheaked and even though i opted out of 1mg upgrade also, i have been move upto i some time this week. Hoping that it's not the capped one as i listen to a lot of internet radio, and that used up plenty. But the speeds nice i will enjoy it for now.

Re: 300kb to 1Mb upgrades
 

Err proberly not, since the 1mb £17.99 has a 3gb limit not 30gb.

Re: 300kb to 1Mb upgrades
 

But then there's alot of people on the 1 Meg going over the 3 gig every month and nothing has happened to them yet.

If their not happy with you breaking the monthly allowance all the time, don't they just knock you back to 512k from 1 Meg?

Re: 300kb to 1Mb upgrades
 

In their latest e-mail (newsletter) I received from NTL World I received the following news:

from:
NTL Customer Update [NTL_Customer_Update@newsletter.ntlworld.com]

[img]Download Failed (1)[/img]
[img]Download Failed (1)[/img]

It then goes on to say:


[img]Download Failed (1)[/img][img]Download Failed (1)[/img]Unlimited downloads
From January, your ntl Broadband service will have unlimited downloads, so you can surf the internet for as long as you like. [img]Download Failed (1)[/img][img]Download Failed (1)[/img]
[img]Download Failed (1)[/img][img]Download Failed (1)[/img]Free Internet security with ntl Netguard
Keep you and your family safer online with ntl Netguard. It automatically updates every three hours. Go to www.ntlworld.com/netguard for your free security download. [img]Download Failed (1)[/img][img]Download Failed (1)[/img]


No I was on 300kb and then was moved on to 1MB temporarily and then expecting to be moved back to 300kb as I had opted out. However, earlier in this thread someone said that those who opted out of the 1MB upgrade would get 512kb at the same price as 300kb and the same cap as the 300kb service.

Now this new e-mail has got me confused. What is it saying?

1). Will I be left on 1MB and given unlimited downloads.
OR
2). Will I be downgraded to 512kb but with unlimited downloads?
OR
3). Is there a third possibility?

Re: 300kb to 1Mb upgrades
 

Now I'm glad it looks like they failed to process my attempt at opt-out - from the caps (4) thread, it appears that those who voluntarily chose to remain on 300k (switched to 512k unlimited) should be able to go back (hopefully moved back automatically, if NTL want to avoid a customer relations fiasco) to the full strength 1Mbit.

Maybe those dumped to 512k for gluttony will have to stay there.


I'll say one thing, I'll avoid over hammering my I mbit until it IS officially unlimited, there's a Live DVD Linux I want to try out. (Knoppix DVD edition).

Re: 300kb to 1Mb upgrades
 

I went from 300k to 1 Meg for a couple of months, then onto 512k. After having a taste of 1 Meg though I decided to ring CS to go back to it and see if I got kicked back to 512k. But now it looks like it's all sorted !!

HURRAY!!!! :D :D :D

P.S. Matth - Just Hammer it now !!