disconnections
 

Hi


I have been on the 2mb service for the last 2 and a bit years, i upgraded to the 10mb service last week and had no problems until today. i keep getting disconnected every minute or so for a few seconds and then it connects back again. this is a real pain when trying to download updates etc.


i have tried the connection both with and without my router (see below for router model). when the disconnection happens the modem seems to reboot itself.


Is it somthing that can be sorted with the help of all the wonderful people here or would i have to call cs/ts. im in the luton area with the LU4 postcode.



The following was taken from the cm itself.


Type : Ambit ETH/USB Combo Cable Modem

Cable modem : Ambit Cable Modem

MAC address : **:**:**:**:**:**

IP address : **.**.**.***

Downstream Receive Power Level : 7.55 dBmv

Downstream SNR : 37.15 dB

Upstream Transmit Power Level : 43.00 dBmv

Many thanks in advance
wakar

Re: disconnections
 

can we get a mod or admin in here.. to hide this guys mac and ip addy.

This will no doubt be merged into the current 10meg discussion, but to answer your question we need to know what modem you have.

I personally suspect an Ambit 120 or below, in which case your going to have to get on the blower to NTL and change your modem for the new Ambit 250 as older modems are proving to be a pain in the back passage on 10meg

Re: disconnections
 

eek - does this man never read these forums? Someone sort this out before he's cloned or something.

Re: disconnections
 

first of all im sorry about posing mac & ip addy didnt realise i did that.. i had been a looooong day by the time i got to post this thread.. had been up since 5am that day.. any ways back to the point.. it is an AMbit 120.

grubbymittseek - does this man never read these forums? Someone sort this out before he's cloned or something.

YES i do :p: nearly every day. and thanks for the info Slyder, will have to ring them in the morning.

Re: disconnections
 

No problem. To save time you might want to disconnect the modem then phone up saying how it likes to die half the time. This will ensure an engineer visit. As I said the 120's and below are prone to reboots and a firmware update has proven to not of worked. Demand a new modem, and demand the Ambit 250. ;)

Let us know how you get on...

Re: disconnections
 

just got off the phone from CS/TS engineer booked for wednesday 5-8pm.. :p: was even told that ntl ambit 120 dont support 10MB :Yikes: and that the modem would be changed.. they also requsted i wrap up old modem for an easier transfer lol

roll on wednesday

Re: disconnections
 

hehe.. when my engineer turnd up, I said the chap at CS should not of told me to box it back up. :cool: Anyways, demand the Ammy 250 before he leaves and let us know what happens. ;)

Re: disconnections
 

There should not be a reason for me to demand the 250 as the CS/TS guy said that the modem will have to be changed to a Ambit 250 :D and this will be done on wednesday

Re: disconnections
 

Am expecting an engineer later today.. hope he turns up on time and we get this sorted with minimal of fuss, will post later on when all is done (fingers crossed)

wakar

Re: disconnections
 

Hey, hoping someone will still read this post! ;p

I'm getting the identical problem to this guy. I upgraded my NTL to 10mb on Monday. Modem reset, all fine, 850k speeds, happy with, all fine throughout Tuesday as well, then suddenly since 2pm today (Wednesday) Its been resetting about every 5minutes.

Does this sound like Modem being not up to it as well? Seems weird it worked fine for a couple of days.
Anyway, how do i find out what model modem i have? I've looked all over and can't work it out. Sorry if its already been asked, and i hope some of you are up late ;)

Ta.

Re: disconnections
 

Look at the bottom of your modem. The make and model is there.

Re: disconnections
 

Well, this is what i've got...

Model No: 60194E.....

Then a load of crap, then "ntl:home 100"

is the 100 what i've got? :confused:

Re: disconnections
 

Yep silver ntl home 100 ?

Re: disconnections
 

Gah, so would you suggest ringing up first thing tommorow and asking for an engineer and specifically asking for a 250?
Depressing thing is, they probably won't even send him out to mid-next-week now its Thursday. :(

Edit: didnt see the "?" yea its silver ntl home 100

Re: disconnections
 

morning all,

Got a call from the engineer at 4:38pm to say that he would be at my house at 5pm. Come 5pm true his word he turns up. I mentioned to him that CS told me to box the old one ready for replacement but he wanted to test old one. As the fiber optic cable was laying loose he connected that to his little handheld device and noticed low power levels so got up and said i might as well replace the modem. so off he went and got out a new ntl:250 modem. he ran a few test and hey presto all works fine now.

Well done NTL :clap: thats 2 occasions, in nearly 3 years, i've had to have an engineer out and twice they managed to fix the problem with causing any more problems :tu:

Re: disconnections
 

Another customer with a NTL silver 100 modem with the rebooting problems. Think I've counted about 20 people so far with the same modem and same problems.
In the majority of cases, where the customer has had their 100 replaced with a new 'blue' 250 the problem has gone away.

See this thread:

http://www.cableforum.co.uk/board/sh...ad.php?t=38743

Re: disconnections
 

Been on the phone to CS and TS all day.
Finally convinced them that, no restarting my computer wasn't going to solve the problem, and managed to get an Engineer visiting tommorow "around 1-5" to "Check the connection"

Just gotta hope that he actually listens and replaces modem, i may have to show him this forum ;)

From what i've heard though, most people seem to have got the modem when they requested it, so i have high hopes mine will be replaced.

Fingers crossed

Might be worth adding, i specifically requested a 250 , to which the reply was "NTL now only distribute the 250, so that's what you will get" , if that's worth anything to anyone.

Re: disconnections
 

Re: disconnections
 

Ok, someone stole my edit button. :D

Just got off the phone with tech support for the 3rd time tonight - the kind lady has scheduled an engineer to come out for monday.

Re: disconnections
 

NTL Tech just been and gone, with a nice new 250 modem. The guy was compeltely oblivious to the problem which i told him about, and says he will "spread the word".

I have now gone from 6-7mb to 9.5-10mb consistently from FTPs.

This seems to solve the problem! (my download off mirror.ac.uk is on 1150kb/s)

Demand a new modem people, seems to sort it.

Re: disconnections
 

Job done: :) Though it cost me £6.50 in phone calls! :(

Downstream Receive Power Level : -0.17 dBmv
Downstream SNR : 33.74 dB
Upstream Transmit Power Level : 39.00 dBmv



and I quote: "It shouldn't have worked atall before now."

Re: disconnections
 

Well, its still broken & constantly dropping offline.

After numerous phone calls ntl are coming out friday with a new modem. All we do is browse the web so its not crapping out under load + we're only on the 1meg service.

But if its not the modem then Im sure they'll have fun trying to work out what it is. Though it'll probably cost me even more in phone calls. :(

Re: disconnections
 

Two ntl guys came out today, they couldn't find a fault from the road to our house so they gave us a new modem (ntlhome 250). Seems ok so far, probably cost me £10 in phone calls to tech support though. :/

Re: disconnections
 

Whoops. :(

Re: disconnections
 

that was the forum, not you, a database error occurred :)

Re: disconnections
 

I wish to thank everyone in this post as it has pointed out the problem I have been having for some time. The modem randomly droping connection (TJ210), however the tech line are compltely useless as all they kept doig was turning my firewall of (idiots do they not know).

I feel another pointless phone call coming up, unless some nice usefull mod may be able to help ;) i really dont rellish the idea of phoneing those idiots again for them to turn my firewall of again!!!!!!!! :rolleyes:

oh the joys of being with NTL