Bittorrent & Disconnections - Ambit modems
 

Hi

this past week has been hell downloading with bit torrent, as soon as the connection hits max upload, the modem reboots :O I'm on the 2MB package and set my upload to 20KB/s (max is about 25KB/s) and has been working for over a year at these settings, this week I've been getting constant modem reboots, and to top it off my bro was downloading s World of Warcraft patch (in a different area of Nottingham) and he is now having the same trouble. any idea if this is a area fault due to the 10Mb Upgrades?

Modem:NTL 100
Downstream Receive Power Level : -9.93 dBmv Downstream SNR : 34.26 dB Upstream Transmit Power Level : 51.00 dBmv
any idea how i can get the modem logs? tried using docsis but looks like snmp is disabled :(

Thanks for any/all help

Lemonzest

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Is it ok with uploading turned off?

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I'm having the exact same problem:

About 2 weeks ago I upgraded to the 10mb connection from a 2Mb connection.

The connection is fine when just simply web browsing when the load is light, however, as soon as some load is put on the connection (e.g. ftp'ing or bittorrenting etc), the cable modem reboots itself approximately every 5 minutes or so. This has only started happening since I upgraded to a 10Mb connection.

I have ran a speed test at adslguide.org.uk that says I am getting near enough 10Mb.

I have read about a lot of people who are having the same problem and most of them have the older Ambit modems (100, 120, 200). Of the people that have had their modems replaced for a 250 the problem has dissapeared. Now what bothers me is I know they are all capable of more than 10Mb, but is it that the older ones are more fussy of differing signal levels etc?

Modem: NTL Home 100 (Ambit) with ntlhm100_ntl0002.cpr config
Speed: 10Mb
Location: Leicester LE3

I'm going to call CS tonight to try and get it sorted, but any help or information would be greatly appreciated.

Cheers,

Chris.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

with bit torrent turning down the uploading is not an option as is cripples the download. but its the same with any upload, FTP irc dcc msn file transfer.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I reckon the firmware was responsible for borking my 120 modem.
As I already posted Here the problem was only resolved by a new 250 modem.

edit: just a FYI, I'm still om the 3Mb so it had nothing to do with a speed upgrade.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I had the same problem when I had the 3com CMX cablemodem... BitTorrent would disconnect/reboot my modem sometimes knocking me offline for 5 minutes or more before the connection came back up. Since getting the 250 modem it's been fine, no disconnects at all.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

put the up load to a minmium... lol

or stop downloading private stuff.. does help...

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

That's a prety strong allagation you're making there............ got any proof:rolleyes:

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Set your max upload to 10k - you'll still get max download off Bit torrent. 20k is far too high, you'll just throttle your connection, and that maybe why your modem is borking? (probably not, but try it anyway)

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

called common sense..

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

exactly the same problem here, it also happens if im uploading anything else too, very strange, only happened since my modem firmware upgraded

Nottingham, DE7, NTL:Home 100 *On 3MB Connection though, not been upgraded to 10MB yet*

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

oh, the old common sense type of proof, that clears things up a bit. :rolleyes:

ok everyone, stop downloading private stuff. :D:D

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

IT WAS A LINUX ISO *cough*

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

On this forum they are suggesting it is the power supplies that are failing:

http://forums.ntlhell.co.uk/index.php?showtopic=18827

Strange that they are all failing at the same time?

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Had engineer out for the second time this week. Same problem here altho the reset seems to be random. Doesn't matter if BT is running or not. Still on the 3mb line. Same as the original poster, my settings haven't changed and the connection has been stable for ever. When its working I get great speeds.

Engineer who came over today changed the modem and power supply to another 120 saying they are more stable than 250's. He also said that in the Watford area they had similar problems when the line was being upgraded to 3mb.

Could be these are problems as all the lines are being upgraded to 10mb. Nothing official on that tho obviously.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

If only NTL would put out a statement. I know they are doing maintenance, but it always says it is between 12 - 6 am. I have been getting the problems morning, afternoon and evening.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

nottingham also, modem is a 120.it has a mind of it`s own since gone 10 meg ,managed about 6-7 at most, reboots whenever . little icon near clock on screen says finding connection etc.as for uploading!!!!! set it at no more than 39kB ,you might get more ,mine stable at that.
10 meg not impressed yet!!

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

A colleague at work upgraded from 2Mb to 10Mb and has started getting the same problems.

Modem: NTL Home 120
Location: Long Eaton

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

had same problem with my NTL120 ( Notts )

called TS , answered in 10 seconds , took modem off system , back on and sent "config" file and told me to call back in an hour if still having problems

hour later still resetting , called again , answered in 20 seconds , checked levels and all were ok so arranged engineer for this morning

9.30 , nice engineer man turns up , new NTL250 modem , gone in 10 mins and all is now well



well done NTL :)

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Interesting!

Another case of a NTL 250 modem fixing the problem.

I wonder what is different about these 250 modems, and I wonder what the problem is with the old ones?

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

It is still early days as I have only had the 250 for an hour but it does look promising

Also re the possibility of PSU's being to blame, the engineer did not replace the psu just the modem

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

They're newer. Newer things tend to be better than older ones for the same price :)

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Ignition,

Any ideas why so many people are having problems?

Looks to me like NTL have not done enough testing prior to the rolling out of the 10Mb service?!?

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

not sure the problem is directly attributable ot 10mb , I was only on 3mb , to me the problem is without doubt related directly to the firmware upgrade

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

rotty,

Yes, I think you are right, it does look like it is the new firmware.

Looks to me like NTL have not done enough testing prior to the rolling out of the new firmware!!:mad:

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I wonder if their testing was firing up bbc.co.uk and saying yep that is good for our wanted customers :)

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Yes, wouldn't surprise me at all!

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

My Ready light goes away for a few moments, this has been happening for a few days now. Its not directly BT related, as I've seen the same behaviour when it is not running.
I am on the 3MB service, and in Reading.

---------- added 26-11-2005 at 08:56 ----------

In fact since I typed this the Cable Modem rebooted.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Nottingham also - been having same problem since last friday.

rang CS twice. first guy told me it's a software problem so I should get some advice from someone about it (isn't that why I called CS in the first place?!!)

second time the guy told me to try changing the point where the cable plugs in.
:confused:
can only assume he meant the splitter box where the TV cable plugs in. tried swapping them over & nothing.

I've always stuck up for Broadband CS in the past as they've ALWAYS sorted my problem out with one phone call. Now, however, I'm just being fobbed off with lame excuses.

I love how they assume every caller is a gullible IT cretin. I built my own system from scratch and they expect me to believe the flimsy excuses they give for things not working?

Gonna call back & demand a 250 modem as that seems to be the only thing that solves it.

cheers for all the advice on this thread - it's been driving me MAAAAD:Yikes:

IanM

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I'm the brother of the OP, I was having the exact same problem, just now had the engineer swap me out to a 250 modem and the problem is now fixed.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Nice one. I'm also in Nottingham and have been having this problem for over a week. Rang t/s for the fourth time today and getting another engineer coming out Tuesday. If he knocks on my door without a 250 in his hand :mad::mad::mad:

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

The 250 modem seems to be the way to go then. Got another engineer out to me on Monday.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

hello again,

have been on to CS again & didn't even give the guy the chance to fob me off. just said that my connection has been cutting out & modem resetting since last friday & that I'd been on the forums discussing it. Then said the only way to resolve it seems to be the 250 modem so he immediately arranged for an engineer to come out. good job I'm off work next week then, eh?;)

why do engineers and courier companies ALWAYS expect you to be in between 9am - 5pm just for them? do they not understand that people WORK FFS?

one of my pet hates, as you may have guessed.:mad::mad::mad:

will post update when modem has been replaced.

I'm a 3Mb/Sec customer so that'll free me up to start moaning about not getting the 10Mb upgrade soon enough;)

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Right, as soon as I get home from work I'm going to call TS and try and get an engineer out.
I've been having the rebooting now for over a week.
The NTL status page has nothing about where I am.
I think we need some kind of poll on here, for 'have your problems been solved by a new NTL 250 modem?'.
NTL must surely be aware there are problems, I mean the list of people who are having the rebooting problems is growing rapidly.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

My BT client appears to knock my BB modem off, and this has started happening since the BT Client upgrade. I have an engineer scheduled for today. NTL insisted on sending an engineer, I'm not so sure they've done enough troubleshooting.
I'll post the status after he/she has been.

Mark

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

With ntl I've always been given a choice between a 9am-1pm or 1pm-5pm slot for engineer call outs. Not sure if that depends on the area though.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

There is a BT client update just realeased. Azureus 1.88

---------- Post added at 14:48 ---------- Previous post was at 14:45 ----------

NTL man been, filter plugged into back of existing Cable Modem, what with the new client as well, I won't be sure what fixed it !

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I've just had a 250 fitted this morning. The signal level was slightly high as well but since then (touch wood) its been pretty solid.

Not disconnects when under a heavy load since the change.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

The problem for me is still there, neither the filter nor the BT client upgrade has changed the problem.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Well, I finally got an email back from cablemodem_support.
They have run some diagnostics on my modem and concluded that it has rebooted around 400 times and that the modem probably needs replacing. Just got to arrange an engineer visit now.
Hopefully he/she will fit me a new 250 modem which seems to have solved the problem for most other people.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Had my modem changed this morning. So far (fingers crossed) its working ok.
I asked the engineer for the 250 modem and at first he said he would only change if there was something wrong with my 120. I explained all the grief I have read about on here and some other boards and explained about the 250's fixing the problem for other people. The engineer was quite surprised not to have heard anything from NTL themselves, but agreed that the evidence is pretty overwhelming and changed the modem.
He also said that its probably because they put through a firmware upgrade recently on the 120's. He wasn't even told about that until days after it had happened.

OT but according to him the 120's will not support the 10Mbit service.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Mine had rebooted obver 800 times, and continues to do so, but they have not replaced it, and I still have the problems.
Speaking with the Tech Support, Level 1 was a waste of time, all they did was try to pin the fault on my Router/PC/Firewall/Virus Checker.
Not sure what to do next, they don't understand the word Escalation in India.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Cobra
ring 150 and call CS, i did this today and got through to a helpful chap on TS called Mark.
He understood the problem and was excellent, i mentioned that i've read internet forums etc and know other people who have the same fault but it appears to me NTL do not know this is a major issue as he has sent an engineer for me to fix the problem on Thursday Afternoon
My advice is to ring between 9-5 mon to friday, i wouldn't bother on weekends as calling TS in India was very very unhelpful

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

I did call India at the weekends, I won't waste my time again. I did call between 9 and 5, as I've been working from home. This morning I got a Welsh chap, this afternoon, a girl from India.
I'm going to cancel this if I don't get it solved.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

We have recieved a request from someone within ntl for those who are getting these problems to answer the following:

Please copy-and-paste the questions with your answers in to a PM and send it to me and I'll ensure it goes off asap.

Re: Bittorrent & Disconnections - Ambit modems
 

Russ thank you very much for that, i've just PM'd you let me know if you've got it please
It looks like someone from NTL has finally realised that there is a major problem and willing to sort it out

Re: Bittorrent & Disconnections - Ambit modems
 

also pm'd you russ.

Re: Bittorrent & Disconnections - Ambit modems
 

Thanks to everyone who has PM'd me so far, please keep them coming.

Re: Bittorrent & Disconnections - Ambit modems
 

Russ just a general question once all the pm's get sent to this NTL person what will they do? i.e. are they going to investigate this fault in the modems or not?

Re: Bittorrent & Disconnections - Ambit modems
 

I don't really know - my contact has asked for this infomation and it's my guess that they will use it to measure the faults and see if a pattern is emerging.

Re: Bittorrent & Disconnections - Ambit modems
 

First they have to determine if there is a fault, hence the need for information.

Re: Bittorrent & Disconnections - Ambit modems
 

Hi Russ,

I've sent you a few PM's with the requested info for myself and a number of work colleagues who have also been having the cable modem rebooting problems.

Regards,

Chris.

Re: Bittorrent & Disconnections - Ambit modems
 

An additional question has been posed ....

What are the lights on the modem doing ... i.e. static, flashing, off, etc.

Re: Bittorrent & Disconnections - Ambit modems
 

My lights are lit as normal then they all go out apart from the ethernet light following by the rest doing a scrolling (knightrider effect) like when the modem is powered up, then they are back to normal again. Once I do something that puts a load onto the modem e.g. download a big file (via FTP, P2P, HTTP etc) the modem will rebbot itself after approx 5 minutes.

Leighton at cablemodem_support said that my modem has rebooted itself 400 times so far.

Re: Bittorrent, disconnections NTL:100 Ambit modem Nottingham
 

Just had an engineer out and he's swapped my 100 for a 250 :):)
Hopefully thats me sorted

Re: Bittorrent & Disconnections - Ambit modems
 

ssdd,
Please keep us informed if the new 250 modem sorts your problems out.

Re: Bittorrent & Disconnections - Ambit modems
 

bughead,
You have same problem as me, My modem lights when putting it on is fine but when i go on internet sites, the RDY light goes and blinks and sometimes the Sync Light, this then loses connection completely and then i get the knightrider effect like you do

Re: Bittorrent & Disconnections - Ambit modems
 

coventrycityfan,
Have you sent a PM to Russ? (See the last message on page 3 of this thread)
Also include in your PM your modem light sequence.

Re: Bittorrent & Disconnections - Ambit modems
 

bughead,
Yeah i PM'd Russ last night.
i've PM'd simon too with the modem sequence Question so let's hope this get's sorted out

Re: Bittorrent & Disconnections - Ambit modems
 

I have been getting a lots of disconnects on my 200 modem. It happened before I went to 10MB as well. It usually happens when using bit torrent, but recently it happens a lot when trying to browse the BBC website and view any videos from there.

Re: Bittorrent & Disconnections - Ambit modems
 

when my modem resets, i get the light tracer effect. lights going out on sequence from right to left about 3 times then its reconnected.

Re: Bittorrent & Disconnections - Ambit modems
 

PM sent to Russ. Lights appear normal on my modem. Just traffic dies, and I have to reboot the PC.
Silver 100/120 Modem. (can't recall which one)

Re: Bittorrent & Disconnections - Ambit modems
 

Everytime i open Morpheus up, i get disconnected, even when i go on some websites it diconnects, if i log onto IRC Chat i get disconnected i have a Silver 120 Modem.

Re: Bittorrent & Disconnections - Ambit modems
 

Hi all,

had an engineer out this morning - he replaced my silver 120 modem with a new 250. connection problem has cleared up :)

have called customer support and he transferred me to customer services. i said i'd been talking to the engineer about upgrading to the 10Mbit service and that he told me i could call & get upgraded straight away.

they said as i'm on the 3Meg service i'd be upgraded by the end of december or i could upgrade right now. he did warn me that there may be service outages as the service isn't officially rolled out yet & that they would not compensate for loss of service. i had to agree to that & then he upgraded me over the phone.

Apart from getting transferred 4 times and then talking to the same guy who'd passed me on originally, it was all rather painless.

congrats to ntl. as long as you know what you want and ask for it they are very good just don't let them fob you off!!

cheers
IanM

Re: Bittorrent & Disconnections - Ambit modems
 

Well as long as its not tempting fate, but, its been 24hrs now and so far........no more resets since the new 250 modem.

On hold for CS now. Going to ask for the 10Mbit upgrade. Fingers crossed.

Glad I found this community now :D

Re: Bittorrent & Disconnections - Ambit modems
 

Russ,
Have you had any feedback from your NTL contact yet? It will be interesting to see if they have found anything that may be causing the 120's to reboot

Re: Bittorrent & Disconnections - Ambit modems
 

Can I just ask what BT client is everyone using. I was using Bit Comet when I noticed my 100 decided to throw her dummy out the pram and reboot.

Re: Bittorrent & Disconnections - Ambit modems
 

Don't think it matters what bt client you use. I use Azureus and it has been very stable untill I got the upgrade then my 100 threw it's dummy out. But it threw it's dummy out when I wasn't using a bt client. had a 250 installed today so will give it a good test later

Re: Bittorrent & Disconnections - Ambit modems
 

I've recieved the following......

.

Re: Bittorrent & Disconnections - Ambit modems
 

Not what I was told by a ts rep http://www.cableforum.co.uk/board/sh...&postcount=770

Re: Bittorrent & Disconnections - Ambit modems
 

With respect to the person you spoke to, my contact is very senior within ntl and would trust their word on such matters.

Re: Bittorrent & Disconnections - Ambit modems
 

ok no probs, but she seemed to know what she was talking about. in the end she could'nt have cos I got a new 250 today

Re: Bittorrent & Disconnections - Ambit modems
 

Isn't that post suggesting that there was a problem before the so called firmware update, not after ?

Re: Bittorrent & Disconnections - Ambit modems
 

Yeah thats what I thought. I was using Bit Coment when I noticed my 100 having a temper tantrum. :mad:

Re: Bittorrent & Disconnections - Ambit modems
 

Well I have been told by TS that I have the new firmware on my NTL 100 modem.
All that changed after my firmware update was that my download speed increased from 5Mb to 10Mb.
It is since the firmware update that my modem has been rebooting itself and this is also true of a number of my work colleagues.

My modem has the following config file: ntlhm100_ntl0002.cpr

Can anyone confirm this is the latest config file?

Re: Bittorrent & Disconnections - Ambit modems
 

Yes thats the latest config file. Had the same problem so rang them up again and they sent an engineer out who swapped my 100 for a 250. It seems the 100's can't handle heavy loads since getting the new config file and "so called" firmware update

---------- Post added at 09:37 ---------- Previous post was at 09:35 ----------

I was just saying that I was told by a ts rep that my "firmware" had been updated. Still got problems after that post.

Re: Bittorrent & Disconnections - Ambit modems
 

My problems appeared to start once the config file arrived. NTL won;t tell me exactly when they sent it.

Re: Bittorrent & Disconnections - Ambit modems
 

Russ D,

Your NTL contact talks about Before the firmware and config changes:

"The limited number of details we have received from CF and elsewhere haven't revealed anything, although I've asked for more details on a few modems. This isn't meant to suggest that people haven't seen problems, however in the majority of cases reported, ntl: have not recently updated their modem firmware or configurations, so there is no reason for applications such as BitTorrent to suddenly start failing"

but most of us are having the problems After the firmware and config changes.

Re: Bittorrent & Disconnections - Ambit modems
 

i have to echo the previous poster's points. I don't know when i got my firmware update for my 120 silver modem but since Saturday whenever it get's a heavy load the modem will reboot itself.

Re: Bittorrent & Disconnections - Ambit modems
 

Had the new modem for just over a day now and it seems to have sorted my problem. I suggest that anyone else having problems with rebooting to ring ts and get them to send out an engineer out. I had 2 come out to me and the second one gave me the 250

Re: Bittorrent & Disconnections - Ambit modems
 

i've got an engineer coming out tomorrow afternoon, i hope he replaces my 120 with a 250

Re: Bittorrent & Disconnections - Ambit modems
 

I'll chip in now and add some comments directly. I am the person that Russ has been talking to and a bit of explanation may help.

To set the scene, of the 13 sets of details I have had from here and elsewhere, 8 modems have not had any change in their firmware/configuration as a result of the 10Mbps rollout. I think there is a misconception that some massive national firmware upgrade happened that affects every modem, it hasn't.

I have asked Russ to ask for the MAC addresses of the 5 remaining ones that could have been affected.

Some observations:
As coventrycityfan is a 1Mb customer (according to their details) their modem has not been firmware upgraded yet. If its only been since Saturday 26th then its well ("well = 10+ days) after the firmware upgrade they didn't get in the first place.
As above - 8 out of 13 had not been firmware upgraded. The data Russ has provided is from posters in this thread. I can only go from that data and again 8 out of 13 had not been upgraded. There was not "before" and "after" consideration in my evaluation.

Similarly this concerned me:
-9.93 dBmv is not a great downstream level to have, close to 0 is best. It may be a factor. The modem is specified to -15 but I've an idea we rolled trucks at -5 or -6. I may be wrong.

I've advised the CF team that I am happy to receive more data, and as above I've asked for the 5 specific MAC addresses.

Thanks to Russ for the compliment "would trust their word on such matters". I'll also point out the phrase that I used. When I asked for more data it was to try and cross check something that I've been working on.

At this moment of time, with 5 samples that I know next to nothing about, I cannot say much else.

Peter

Re: Bittorrent & Disconnections - Ambit modems
 

Peter,

Thanks for the info. In terms of what I said before and after, when I contacted TS they said that my modem Had been firmware updated and it was around this point that my reboots started, when the modem was under load.

I am at work at the moment, but would it be ok when I get home to PM you my modem MAC address for you to have a look.

My connection seems to be fine when it is being lightly used. It is only when I start downloading or uploading something big (regardless of whether it is HTTP, FTP, Bittorrent, P2P etc).

Cheers,

Chris.

Re: Bittorrent & Disconnections - Ambit modems
 

Peter Many thanks for your info, And yes i have had constant rebooting since Saturday.
Like Chris can i pm you my mac address so you can look at my modem if possible?

Re: Bittorrent & Disconnections - Ambit modems
 

just been on the phone with technical support (swanse) and arranged a engineer for tomorrow afternoon for a NTL:250. will let you know how it goes

must say tho, one of the best experiences i have had with NTL support, are they getting better?

Re: Bittorrent & Disconnections - Ambit modems
 

I have had an engineer around this afternoon... who I can confirm has swapped out the MODEM (have yet to see model - but guessing it is a 250) because I have been having the same problem as everyone else in this thread.


Oddly the problems also started when the incoming feed was moved by an NTL engineer last week - but the symptoms are the same! (Change in signal?)

Re: Bittorrent & Disconnections - Ambit modems
 

250 is tiny and blue. is that a description of your modem, and by the sounds of your post. you saying you still have the problem?

Re: Bittorrent & Disconnections - Ambit modems
 

Nope... I am not.. I haven't been home and tried it yet - hopefully sorted.

Re: Bittorrent & Disconnections - Ambit modems
 

My engineer is due tommorow (Thurs 1st Dec) My modem also reboots under heavy load so I will ask the engineer to swap the modem after giving him a cuppa with a choccy biccy. ;)

Will let you know how I get on tommorow....

on a side note.... how can I view the modem logs... ?

Re: Bittorrent & Disconnections - Ambit modems
 

To bugheadcjd and coventrycityfan,

I am not sure if you are among the 5 MACs I requested from Russ, but they were all 3 or 10Mbps Tier on 100/120 modems.

However the "rules" are straightforward:

If you were on 3Mbps and had a 100/120 modem you would have received the updated firmware.
If you have updated to 10Mbps since the update process would reboot the modem and update the firmware. If not then a power off then on does the trick.
If you are on 1 or 2 Mbps on a 100/120 modem you haven't had the updated firmware.
If you are on a 200 / 250 modem your firmware hasn't been updated (not needed)
If you are on a Motorola 3100, 3Com or Terayon also no firmware update.
I'm not sure about the scope of the Motorola 4100 firmware update.

I don't want to paint an over-optimistic picture of what I can do. I contacted the team here after this thread was pointed out to me, because I felt there might be a relationship with other work I have been doing (there isn't so far).

I'm not a technical type, or in support (desk jockey in HQ), and certainly wouldn't try to bypass the correct support process.

I hoped to shed some light and find something but sadly it seems unlikely.

Peter

Re: Bittorrent & Disconnections - Ambit modems
 

Right... this is getting stupid.... yes the MODEM has been replaced (with a 250).... but the download speed has dropped considerably (I am on 10MB) from a decent 4000-5000kbs to a constant 2000kbs.... I don't know what gives but there is no way am I paying for 10MB and getting this service..... NTL support .... here I come again.... **sigh **

Re: Bittorrent & Disconnections - Ambit modems
 

sounds like a right crap situation to be in...

stupid question, but there is no work being done in your area is there. if not then yeah, get back on the blower to CS mate.. keep us posted and dont take no flak from them.

good luck m8...

Re: Bittorrent & Disconnections - Ambit modems
 

OK..now the old... "Ahhhhh... the 10MB is in its beta stage sir... the speed will be better in December." line has come out.... but resolution to my problem....

How can I lose 3MB??? Just like that???

Anyone have a direct NTL e-mail address or contact I can use?

Re: Bittorrent & Disconnections - Ambit modems
 

Ring them back and tell them your on 3meg, then see what they say....

Re: Bittorrent & Disconnections - Ambit modems
 

Peter,

From what you are saying I should definately have the new firmware as I was on the 2Mb connection (on a NTL 100 modem) and upgraded to 10Mb.

It looks like the problem possibly isn't the new firmware as there are other users on 1Mb and 2Mb (on NTL 100 or 120 modems) who from what you are saying wouldn't have received the new firmware but are getting the modem rebooting problem.

Anyway, thanks for your help, is there any way you could pass the information onto to someone else internally that could possibly follow it up?

Cheers,

Chris.

Re: Bittorrent & Disconnections - Ambit modems
 

Many thanks for information Peter.
Just have to wait for engineer now, said he'd come between 12 and 6 today so let's hope he replaces my silver 120 modem for a 250

Re: Bittorrent & Disconnections - Ambit modems
 

Yay!!! Woke up this morning 8MB +!! So a MODEM change had a nice hidden benefit after all!!! :D

Re: Bittorrent & Disconnections - Ambit modems
 

just had my modem changed for a 250. engineer was in and out in 10 mins flat :O said they was upto 13 faults a day!. well hopefully this will be fixed for me now.

Re: Bittorrent & Disconnections - Ambit modems
 

keep us informed lemonzest on how it goes

Re: Bittorrent & Disconnections - Ambit modems
 

looks like its fixed now. no disconnections at all when i just finished downloading a 350MB torrent and had a constant 273 connections, where's before it would reset the modem after 40 connections with the same torrent file.

NTL:250 <3 FTW