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-   -   Moving from USB to Ethernet (https://www.cableforum.uk/board/showthread.php?t=38504)

jim28 19-11-2005 17:28
Moving from USB to Ethernet
 
Hi all

I have used Ignitions template to answer the main questions:

1)What, specifically, is your issue? I am unable to connect to the Internet using an Ethernet cable (supplied by NTL).
a) Is there a specific time that this issue is most prevalent? no. It is all the time.
b) How long has this issue been going on? (days, weeks, months etc) 1 day.

2) Do you have cable TV? no If so, is there any reception degradation? no

3) Have you contacted customer support about this problem? If so, what did they say? No.

4) What troubleshooting steps have you taken to resolve this problem? Tried to reboot modem. (aka: if you haven't tried to help yourself, why should *we* help you?)

5 Who you are and what you have: James
a) Where in the country are you?UK
b) What is your operating system?W2k SP4
c) What is your home network setup? None. Provide details.
d) If you have more than one computer, is the problem occuring on all other machines?N/A
e) Are you running a firewall of any sort? No Have you ever installed one? Did you try to turn it off during troubleshooting?

Thanks in advance!

;)

Tuftus 19-11-2005 17:36
Re: Moving from USB to Ethernet
 
Is the ethernet card installed properly?

Drivers up to date?

Internet set to connect via LAN?

:welcome: by the way....

homealone 19-11-2005 17:36
Re: Moving from USB to Ethernet
 
hi :welcome:

did you follow the procedure in the link?

http://homepage.ntlworld.com/robin.d...b.html#usbswap

what do the lights on the modem show when plugged in via ethernet? on/off/flashing ??

jim28 19-11-2005 18:23
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by homealone
hi :welcome:

did you follow the procedure in the link?

http://homepage.ntlworld.com/robin.d...b.html#usbswap

what do the lights on the modem show when plugged in via ethernet? on/off/flashing ??
Followed the procedure and it did not work. The power light is on ethernet is flashing slightly Receive is flashing. syn is on and ready is on.

Any ideas?

Mystical 20-11-2005 09:17
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by jim28
Followed the procedure and it did not work. The power light is on ethernet is flashing slightly Receive is flashing. syn is on and ready is on.

Any ideas?
As simple as it may seem, have you tried enabling the connection in your network connections?

Perhaps it is just disabled

royaltiger 20-11-2005 10:45
Re: Moving from USB to Ethernet
 
You haven't really described your problem well, you say you are moving from usb to ethernet, so you had a connection with usb and all worked well. So you should then have to to reinstall broadband installer v2.o to reconfigure your computer to use ethernet, if you have done this did you pass all the configuration tests and did it tell you successfully installed etc, ie you setup your internet account again with ntl.Your network card at back off computer should have two small lights that flash when ethernet cable is plugged into network card that tells you connection is ok.If your network card is built into motherboard is it enabled in the bios setup

Graham M 20-11-2005 12:05
Re: Moving from USB to Ethernet
 
Royaltiger, please dont give advice that is totally wrong, you don't need to reinstall the Broadband Installer for Ethernet at all. In fact, you don't really even need it for USB, all you need is the USB Driver for the Modem from the CD in that case.

homealone 20-11-2005 13:06
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by jim28
Quote:
Originally Posted by homealone
hi :welcome:

did you follow the procedure in the link?

http://homepage.ntlworld.com/robin.d...b.html#usbswap

what do the lights on the modem show when plugged in via ethernet? on/off/flashing ??
Followed the procedure and it did not work. The power light is on ethernet is flashing slightly Receive is flashing. syn is on and ready is on.

Any ideas?
hmm, the lights on the modem seem to indicate that the modem has locked on to a connection, which suggests that the problem is with the settings for the NIC - or that there is a fault with the NIC or the lead??

It may be worth checking through the relevant bits in

http://homepage.ntlworld.com/robin.d.../basicset.html

just to try & see if it is possibly a software/setup issue, otherwise I would have to suggest trying another lead, or even a different NIC???

royaltiger 20-11-2005 15:20
Re: Moving from USB to Ethernet
 
So if you dont need the broadband installer disc how do you set up your connection to ntl,do you just phone up and they say your connected, that sounds easier cant understand why they dont use that system for all customers, nine out of ten problems are instantly cured by reinstalling software properly, what i was stating was that we did not know what the actual error was so to give an acurate diagnosis

Graham M 20-11-2005 15:24
Re: Moving from USB to Ethernet
 
If the service is enabled for you (as it should be already) you plug into the Modem and as long as the Modem is registered, the connection will work.

bayonet 20-11-2005 15:33
Re: Moving from USB to Ethernet
 
Ok same questions What is you IP address? Go to start>run type in cmd (click OK) and then type ipconfig in the DOS screen

royaltiger 20-11-2005 16:10
Re: Moving from USB to Ethernet
 
It should do in theory but nothing is ever that simple, what i have found easiest to do in curing most problems is a clean install of the broadband installer as if it is the first time on your computer you are setting up a internet connection,this i feel is what jim28 should do and then see what happens, there is probably a configuration conflict between the usb and ethernet, at least after doing this he will have some idea what the problem was otherwise it should be all connected and working fine

patrickp 20-11-2005 16:46
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by royaltiger
It should do in theory but nothing is ever that simple, what i have found easiest to do in curing most problems is a clean install of the broadband installer as if it is the first time on your computer you are setting up a internet connection,this i feel is what jim28 should do and then see what happens, there is probably a configuration conflict between the usb and ethernet, at least after doing this he will have some idea what the problem was otherwise it should be all connected and working fine

Zeph is quite correct, royaltiger, it's not necessary to use the ntl CD to set up or renew a connection, except to install the modem USB drivers if you use USB: see the CF article on this.

Additionally, as is usual with ISP-provided software - and ntl is no exception, the provided software is a source of far more problems than it fixes. You shouldn't install it in the first place and, if you have it installed, you would be wise to uninstall it.

Of course, like much badly written software, it can be problematic to remove properly. See Chris W's guide to removing it here.

royaltiger 20-11-2005 18:01
Re: Moving from USB to Ethernet
 
The cf article was good so why if this is the better way to install your internet connection is it not distributed by ntl,also how do you obtain an email address, i will eat humble pie if this is the right way and you learn something new all the time which i have now done, i must be lucky i had no problems installing my internet as with a few friends and will try out without the ntl installer.There is no worry on the medic i dont have that installed

bayonet 20-11-2005 19:29
Re: Moving from USB to Ethernet
 
Doing this every day in work here is some info on whether or not you need the CD.

It was designed for people with varying computer knowledge to make it easier to reinstall your connection

However it is not needed once you are registered with ntl for changing to an ENET connection.

It can be used for USB or ENET reinstall or removing the USB drivers and house moves as described by other members above.

However when changing from USB or adding an enet connection the easiest way to do it is to power off the modem add the enet cable to PC and modem and start the modem, there is no need to shut down the PC (check robin walkers site for various modem light sequences) when the lights have settled make sure your AV and firewall are up to date and try browsing the web, job done.

jim28 20-11-2005 22:54
Re: Moving from USB to Ethernet
 
still no good. The local area connect is enabled. What I can not understand is that it was working on the install day with the ethernet cable.

I seem to have two Ip addresses one for the ethernet and one for the usb?

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 82.11.166.41
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 82.11.166.254

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Autoconfiguration IP Address. . . : 169.254.49.192
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Any ideas?

Many thanks!

Graham M 20-11-2005 23:06
Re: Moving from USB to Ethernet
 
Have you unplugged the USB?

jim28 20-11-2005 23:11
Re: Moving from USB to Ethernet
 
Yep...

homealone 20-11-2005 23:15
Re: Moving from USB to Ethernet
 
I reckon uninstall the usb, but mine is nic, so I am biased ;)

<edit> something to deal with that 169, in other words - ;)

jim28 24-11-2005 14:11
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by homealone
I reckon uninstall the usb, but mine is nic, so I am biased ;)

<edit> something to deal with that 169, in other words - ;)
I did that and it still does not work!!! This is driving me nuts!!!! Can anyone else help?

reload 24-11-2005 14:34
Re: Moving from USB to Ethernet
 
Looking at your post it seems to be the second Local Area Connection is causing the problems. Try disabling it and deleting it. The IP address in your first Local Area Connection appears to be a valid NTL IP - so in actual fact the machine is connected.

On reflection though... how are you posting here? Do you have your modem plugged in with USB at the moment?

Another alternative, similar to that others have mentioned:
Unplug the USB connection from the modem and PC.
Unplug the power from the modem.
If you're on Windows XP, you don't need to shut the PC down.
Plug the Ethernet cable in at both ends.
Plug the power into the modem and wait for the lights to settle.
Take a look at the Ethernet connections. One or the other should show a valid IP address. Disable and/or delete the Local Area Connection with a 169 IP address.

Bob should then be your mother's brother.

jim28 24-11-2005 14:42
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by reload
Looking at your post it seems to be the second Local Area Connection is causing the problems. Try disabling it and deleting it. The IP address in your first Local Area Connection appears to be a valid NTL IP - so in actual fact the machine is connected.

On reflection though... how are you posting here? Do you have your modem plugged in with USB at the moment?

Another alternative, similar to that others have mentioned:
Unplug the USB connection from the modem and PC.
Unplug the power from the modem.
If you're on Windows XP, you don't need to shut the PC down.
Plug the Ethernet cable in at both ends.
Plug the power into the modem and wait for the lights to settle.
Take a look at the Ethernet connections. One or the other should show a valid IP address. Disable and/or delete the Local Area Connection with a 169 IP address.

Bob should then be your mother's brother.
Deleting the Local Area Connection 2 is what I have just done and it did not work. I am using the USB connection to post here. I seem to remember the NTL support person talking about a corrupt ip address? Is this legitimate or just a load of b*ll?

reload 24-11-2005 14:52
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by jim28
Deleting the Local Area Connection 2 is what I have just done and it did not work. I am using the USB connection to post here. I seem to remember the NTL support person talking about a corrupt ip address? Is this legitimate or just a load of b*ll?
Likely a load of bull. Personally, I'd try the steps in my previous post - except: After removing both the ethernet and usb cables, delete both local area connections then power down the PC. Whack the ethernet in at both ends, power up the modem (and wait for it to settle), then power up the PC and see if it helps.

2||Para 24-11-2005 15:05
Re: Moving from USB to Ethernet
 
Just out of interest have you installed the ethernet drivers for your motherboard?

gba93 24-11-2005 15:13
Re: Moving from USB to Ethernet
 
May be of no help at all but when I moved from USB to ethernet I had the same problem, tried all the same things and then it was resolved by simply turning off the computer and then the modem, leaving it for a short while (say five minutes) then switching on the modem again and then rebooting the computer.

Good luck.:)

tweetiepooh 24-11-2005 15:23
Re: Moving from USB to Ethernet
 
In common with many other problems of this ilk, can you remove Big Bad Bill's stuff from the equation and boot a live linux CD.

These will usually have a DHCP client built in and switched on. So power down everything, attach PC to modem/router whatever with proper cat5 cable, crossover or straight as required, power up and boot from CD with live linux distrib in it. If this gets a connection that works then it proves that the hardware is OK and it's something in windoze that's the problem.

You can check settings in linux using ifconfig -a from a shell prompt, may need to be root, or there is probably some form of config tool.


This will not touch your hard drive so should be totally safe.

I've never seen a USB network connection so can't comment on what you should see for that in either windoze or Linux.

Once you know the hardware is OK then you have to see where in windoze the problem lies. Maybe turn off USB totally in BIOS then boot to windoze, no good if you have USB keyboard/mouse.

jim28 24-11-2005 17:16
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by 2||Para
Just out of interest have you installed the ethernet drivers for your motherboard?
How do I check this?

jim28 24-11-2005 17:21
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by tweetiepooh
In common with many other problems of this ilk, can you remove Big Bad Bill's stuff from the equation and boot a live linux CD.

These will usually have a DHCP client built in and switched on. So power down everything, attach PC to modem/router whatever with proper cat5 cable, crossover or straight as required, power up and boot from CD with live linux distrib in it. If this gets a connection that works then it proves that the hardware is OK and it's something in windoze that's the problem.

You can check settings in linux using ifconfig -a from a shell prompt, may need to be root, or there is probably some form of config tool.


This will not touch your hard drive so should be totally safe.

I've never seen a USB network connection so can't comment on what you should see for that in either windoze or Linux.

Once you know the hardware is OK then you have to see where in windoze the problem lies. Maybe turn off USB totally in BIOS then boot to windoze, no good if you have USB keyboard/mouse.
Where do I get the Linux cd from? Thanks.

tweetiepooh 24-11-2005 17:39
Re: Moving from USB to Ethernet
 
Lots of mags have linux CD's on cover. Latest PCW DVD edition has SUSE10 but that's a live DVD.
You can download and burn own image but if you need to do that look for a FTP install image. This gives a mini version of linux that does install but gets most of packages from the net. You don't need to actually install, all you need is to get it up and running and have the network system started.

The best bet is to pop to news agent and check cover disks though. Some may even have some windows diag tools that you can use to further aid.

Try FreshDiag from fresh devices. Needs to register but is free and has modules to show network settings.

2||Para 24-11-2005 19:06
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by jim28
How do I check this?
You should have a CD with your motherboards drivers ,utilities etc.On that disc will be ethernet drivers for the onboard ethernet adapter.Install them from the CD.

jim28 24-11-2005 19:10
Re: Moving from USB to Ethernet
 
Quote:
Originally Posted by 2||Para
You should have a CD with your motherboards drivers ,utilities etc.On that disc will be ethernet drivers for the onboard ethernet adapter.Install them from the CD.
But I have a NIC card which is not on the motherboard.

powfaggedpat 24-11-2005 19:38
Re: Moving from USB to Ethernet
 
Jim28 look at the 169 ip check "sticky info" on this broadband support &discussion forum posted by KevAmiga


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