My Story....
 

Got ntl today at 2.30 installed and everythings working fine....had to do things from 2.30 to 3.30 so at 3.30 i started to watch the tv and it decided to say the smart card is dislodge so i read the message and took it out then put it back in...still no hope then it said turn it off and leave it off for 20 seconds tried that still no hope...so i rang them up and now have to wait untill next monday for someone to come out and fix the darned thing :( Any one had this problem and is there an easy way to fix it??
Also Big Hello to everyone on the site
My first post :angel:

Re: My Story....
 

wellcome to nthell Jordan
The installs department is responsible for work carried out for the first seven days get them rang up again or use the responcetek form to escalate.

Re: My Story....
 

by the way Jordan which area are you in is it a samsung or pace box

Re: My Story....
 

errr i dont know how should i check -
Im from south wales

Re: My Story....
 

is it silver or black

Re: My Story....
 

Sorry for me being a dumbarse it says
P A C E on the side lol ;)

Re: My Story....
 

have you wiped the card on a dry cloth some times that works.

Re: My Story....
 

last week when i was installing i noticed that some of the boxs came up with that message it seems to be happing a lot lately

Re: My Story....
 

ive cleaned it then cleaned it then cleaned it then cleaned it again...

Re: My Story....
 

ring them back up and tell them you are not going to wait till next week for a fix kick off and they will come sooner iam sure.

Re: My Story....
 

Tried but there 'fully booked up' for the repair man :erm:

Re: My Story....
 

Is it the stb with just the one card slot you have(some pace have 1,others have 2),it may sound obvious but if you have the pace with 2 slots(phase 1),then try the card in the other slot!:D

Re: My Story....
 

The was a problem with the phase 3 where the card reader was buggered!
Spike

Re: My Story....
 

i have looked mine has only got 1 slot the other 1 is like sealed off...
Any other suggestions

Re: My Story....
 

This problem is still happening 'The card may be dislodge' but every now and then i get thru but only to 1-2-3-4-5 channels.... so im on (sometimes) and only to the basic 5 channels...?

Re: My Story....
 

Just like to say thanks for your time so far...
Anyone else got idea's

Re: My Story....
 

Jordan if you only have 1 to 5 then the hit has failed could be the box but have them reinitalise the box instead of just refreshing it.

Re: My Story....
 

k when he comes...i cant believe i gotta wait till monday :(

Re: My Story....
 

Hi Jordan, :welcome:

Please send me some details via Private message (click the SendPM button below on this post) and I will send this to our ntl contacts first thing in the morning. Thanks.

Re: My Story....
 

Sounds like the card reader's shafted! Get a tech out!!