Channels keep freezing
 

My channels have been going off then back on for the last hour, I keep losing channels for about 10 seconds, about half an hour a go I lost the lot, I've took my card out and rebooted the box but it still keeps doing it.

Re: Channels keep freezing
 

Yep, same here over in S Normanton. It's not just you.

Re: Channels keep freezing
 

Cheers mate, it's stopped now.

Re: Channels keep freezing
 

We had that in cm20, but all ok know.

It was rumbling outside might have something to do with it

Re: Channels keep freezing
 

Came here to get some advice about a frozen channel but having read the bumptious unhelpful posts. I don't think I'll bother asking. This is one forum I can live without.

Re: Channels keep freezing
 

I'd say to ask your question Boots. I don't post much here but read the forums a quite a bit.

Re: Channels keep freezing
 

I've been thinking along the same lines for a few weeks. Kids hey who'd have them.

Re: Channels keep freezing
 

Re: Channels keep freezing
 

Please feel free to hang around and ask any questions you need answering.

Re: Channels keep freezing
 

The only channel I have freezing at the mo is CH 812 SKY SPORTS NEWS.

Re: Channels keep freezing
 

i two have channel freezing but it is just E4 i live in kt12 ,

Re: Channels keep freezing
 

Mine has been freezing and jumping for the last three weeks. Finally contacted NTL on Thursday and its going to take 8 days to get an engineer out.

Friday morning it was 10 times worst and impossible to view but NTL still maintained they couldn't come out any sooner. Anyway, tried to reboot the box friday night again and it just hangs on the NTL updating your services screen. Tried over and over again and it will not get pass this screen.

Tried rebooting again this morning and it now says I have no channels ;)

Re: Channels keep freezing
 

Thought that was just us with the otherwise constant jittery picture on most channels now (since STB replacement a week ago). Seems I was wrong.

I'm in Rochdale, which is nowhere near yourself Cooperman... does anyone else have picture freezing on ch812 (Sky Sports News)??

Re: Channels keep freezing
 

Everyone who has posted about faulty channels: Have you reported them to NTL?

Re: Channels keep freezing
 

No, because I think it may have something to do with the VOD rollout work, plus we've had a letter about software problems in my area.

Re: Channels keep freezing
 

Fair enough, but there is a good chance it has nothing to do with any work that NTL is carrying out (in fact, I could be wrong, but I don't think NTL is currently rolling VOD out to ANY ex-cwc areas).

Re: Channels keep freezing
 

I keep getting freezing channels. When I ring up they ask me to monitor it. I could get an engineer if it persists, but all they do is replace the stb and then the problem comes back. I think I'll wait and see if a software upgrade fixes it one day in the future. I know I get a lot more problems with TV than my friends with sky. I hope ntl catches on to this problems and sorts it.

Re: Channels keep freezing
 

As if any one on your street that has NTL DTV if they have the same fault. If they have it may be a network fault which would need investigating.

Just as a side note, if an STB swap didn't fix, if you get another service tech, let him know that the last swap didnt work, he may refer it to a network tech for investigation.

Re: Channels keep freezing
 

The question is though why should we put up with it? Its the good old 'well its NTL syndrome, you have to expect these problems'

I thought that for 3 weeks before getting angry with the bad service/freezing picture and am now seriously considering upgrading to Sky. NTL take £65 off me per month yet for years I have accepted theses faults as 'good old NTL' I think enough is enough, never in all the years I have had NTL Digital TV have I complained that the Red button crashes the system or that the TV browse is 'always unavailable'.

Ntl have no qualms about collecting my money by DD each month so why should we put up with this half hearted service provided

Re: Channels keep freezing
 

With regard to freezing pictures, if the STB swaps don't make a difference to it, there must be a fault with the cable to your house (repul required) or a local network fault (cab at the end of the road). I would personly ask for another service tech to come and assesss what the fault is. ( and refer it if nessesary). With regard to the other fault, you should find that the software updates that are going out now should fix them.

Re: Channels keep freezing
 

I had an engineer come out recently, the third one (first replaced connectors/isolator, second replaced the Pace with a Sammy) upon me telling him we'd had previous work done immediately passed it to senior tech for a cabinet check. I've yet to hear from them but im sure I will.

Re: Channels keep freezing
 

The main problems with freezing pictures (or pixilation) is SIGNAL LEVELS!!!!You'd be supprised how many picture faults are caused by bad signal levels or bad connections!If the 'F' connector is,nt tight or fitted properly,you will get signal in/egress which will cause you the problems you have.Also,if someone near you has a chipped (illigal) modem/cable box,that will put interfearance onto the network which will also bugger it up!
Spike

Re: Channels keep freezing
 

You might just get similar problems with Sky....

Re: Channels keep freezing
 

Mansfield and surrounding areas had freezing and blanking pictures, which was a transmission fault. Should be ok now.

Re: Channels keep freezing
 

for example if it rains which always makes me laugh for some reason

Re: Channels keep freezing
 

Seems most of Belfast has channels freezing too.