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COOPERMAN 07-09-2005 14:43
Oh dear!
 
MOTORS TV : NTL DEBUT DELAYED
The much anticipated debut of Motors TV, "The High Speed Television" Network on British cable operator, NTL has been delayed.

Our appoligies but this delay is not of Motors TV's doing and we hope that all motor racing fans who suscribe to NTL's "Family Pack" will begin to receive Motors, on channel 173 within the next few weeks.

Just seen this on their (MOTORS TV) website. I hope this doesn't delay the other channels planned tomorrow.

Nanook 07-09-2005 19:37
Re: Oh dear!
 
:bigcry::grind:

jonifen 08-09-2005 00:34
Re: Oh dear!
 
At which point of the 8th Sept should we be receiving the other new channels?

Reason I ask is its now 00:30 and they're still not with us!

Hom3r 08-09-2005 00:38
Re: Oh dear!
 
proberley about 9am??
__________________

You might have to reboot the STB

jonifen 08-09-2005 00:41
Re: Oh dear!
 
Ahh, I'll reboot it at some point tomorrow then if they're not on by about noon :)

Thanks for the quick reply

dbateman2k5 08-09-2005 08:52
Re: Oh dear!
 
No new channels yet :(

Adlam 08-09-2005 08:58
Re: Oh dear!
 
Well the channels are there, but they are just hidden as you can tell from the delay if you type the number in :)

invisibleboy 08-09-2005 10:14
Re: Oh dear!
 
this truly is typical


i was getting all excited this morning hopeing to see the horror channel added to the line up and (i shouyld have known really) NTL seem to have messed somthing up,hope we have the new channels by the weekend as the wife is going out and i was looking forward to a night of trashy movies

1701-e 08-09-2005 10:25
Re: Oh dear!
 
Bad news...

http://forum.digitalspy.co.uk/board/...6&postcount=44

jellybaby 08-09-2005 10:34
Re: Oh dear!
 
:(

invisibleboy 08-09-2005 10:59
Re: Oh dear!
 
cant acess it from work what does it say

welwynrose 08-09-2005 11:00
Re: Oh dear!
 
Has NTL said anything about this yet?

invisibleboy 08-09-2005 11:02
Re: Oh dear!
 
Quote:
Originally Posted by welwynrose
Has NTL said anything about this yet?

what does it say i take it we arnt going to get our channels then

jellybaby 08-09-2005 11:04
Re: Oh dear!
 
Quote:
Originally Posted by invisibleboy
cant acess it from work what does it say
Quote:
Originally Posted by Motthus On DS
The Horror Channel has had its launch delayed on NTL as this was on the offical website:

THC on NTL and Telewest 7th Sept
The Horror Channel has received an enormous amount of requests from fans to see the channel broadcast on NTL and Telewest.

We are sorry to have to report that the channelââ‚à ‚¬Ã¢â€žÂ¢s launch on NTL will be delayed for between a week and a fortnight. The Horror Channel was due to be broadcasting NTL Channel 174 from Wednesday 8th September, but due to a technical issue the launch will now happen between the 15th and the 22nd of September. We will keep you posted of any further updates.

There is no confirmed launch date for Telewest, although negotiations continue apace and we should be able to bring you some good news soon.

SUBJECT TO CONFIRMATION

So it looks like it will at least another week or two untill these new channels are launched on NTL!

Roy MM 08-09-2005 11:05
Re: Oh dear!
 
Quote:
Originally Posted by invisibleboy
what does it say i take it we arnt going to get our channels then

The horror channel delayed to the 15th or 22nd Sept, technical difficulties.

invisibleboy 08-09-2005 11:21
Re: Oh dear!
 
NTL really are rubbish, they really are taking the mick they have only figured out there are diffculties on the day of realise if i was in charge there would be people sacked to day its incompentence of a level i wouldnt stand for.

just to explane i work in theatre so have to deliver shows to deadlines and do this every day missing a deadline just isnt comprehensable and to then say technical difficulties as a reason means sombody hasnt done there job and therefore is neglgent.

this has really spoiled my weekend.

cant wait till i move house so i can get sky

IanUK 08-09-2005 11:29
Re: Oh dear!
 
Yes, very poor customer service, yet again, it does beg the question 'Can they actually get any aspect of their customer service right ?'

I presume that none of the channels are launching today :(

Still no VOD in this area either, they really are very poor lately.

invisibleboy 08-09-2005 11:52
Re: Oh dear!
 
Quote:
Originally Posted by IanUK
Yes, very poor customer service, yet again, it does beg the question 'Can they actually get any aspect of their customer service right ?'

I presume that none of the channels are launching today :(

Still no VOD in this area either, they really are very poor lately.
its not there customer service thats wrong. i have always had a good service from phone help down to the engineers who come to the houses, seems to me there is a big problem at middle management level, or from a skills level futher down.

what has happened today is just embarassing and shows them up to be inept at their jobs as you say we have had equipment running faulty software for years now and the company is so scared of the update (one can only geuss that means it is still full of bugs) that it cannot roll it out system wide and we have the current senario that differnt parts of the network is running differnt systems while other system we were led to belive "inferior" have managed in the same piriod to turn it into a modern adaptable system. while i know people at ground level are just doing what they can with they have whoever is calling the shots is an idiot

COOPERMAN 08-09-2005 15:13
Re: Oh dear!
 
I know it's disappointing not to get the channels, but you'd all moan even more if ntl rolled them out today and they all started to freeze or have some other problem. We just all have to be a bit more patient with ntl and wait for a week or so when they've sorted the so called 'Technical Issues'.

invisibleboy 08-09-2005 15:21
Re: Oh dear!
 
Quote:
Originally Posted by COOPERMAN
I know it's disappointing not to get the channels, but you'd all moan even more if ntl rolled them out today and they all started to freeze or have some other problem. We just all have to be a bit more patient with ntl and wait for a week or so when they've sorted the so called 'Technical Issues'.
not a good enough reason shouldn't have got this far and not been able to get the channels on we have picture freezes every day and STB crashes not to mention the inability of the software to run interactive services or even keep the channels in the order you want them or to randomly change channels this is just another example of a poor system and a lack of respect for its customers why not mention it before rather than wait for the day and to add insult we have to serch for the information ourselfs no word or press relise from NTL to apologise company is a shambles

paul11974 08-09-2005 15:35
Re: Oh dear!
 
ntl does it again :(

jonifen 08-09-2005 17:09
Re: Oh dear!
 
So let me get it right... NO channels are going to launch today? Not just the horror channel and Motors TV like we originally thought?

As we still have no new channels as yet :(

Sam B 08-09-2005 18:11
Re: Oh dear!
 
Hiya

Sorry I didn't post anything earlier. Unfortunately all of the 11 channels planned for launch today have been postponed. We hope to launch them next week, but we have some other issues that we have to deal with before we can launch these new services.

I understand that it's disappointing, but we won't launch any new channels if there is a risk that they will affect the service overall.

Sam

Jules 08-09-2005 19:35
Re: Oh dear!
 
I was looking forward to watching the horror channel today :(
Oh well let us hope it is soon

atlantis 08-09-2005 21:20
Re: Oh dear!
 
Quote:
Originally Posted by Jules
I was looking forward to watching the horror channel today :(
Oh well let us hope it is soon
Me too, funny isn't it, watching scary movies takes your mind off things, ah well, here's to next week, see if they are on by then, meanwhile, the only horror film I own is the video of my wedding (I can say that safely now I'm divorced:)

jonifen 09-09-2005 00:37
Re: Oh dear!
 
Quote:
Originally Posted by Sam B
we won't launch any new channels if there is a risk that they will affect the service overall.
That's something to be glad about though.
As the saying goes: "Good things come to those that wait" I suppose.

I'm not actually a fan of scary movies if I'm totally honest, but my partner and her eldest do.

Mick 09-09-2005 14:57
Re: Oh dear!
 
New channel launches - ntl have issued us a statement regarding these:-

"We had hoped to begin transmission of the new 11 channels earlier this month. Naturally, we only launch channels when full end to end testing has been completed to our satisfaction. This process continues.
We'll launch the new channels as quickly as possible and will keep you informed."

garyparson 09-09-2005 15:49
Re: Oh dear!
 
Coming soon..

Deja Vu.

Jules 09-09-2005 16:13
Re: Oh dear!
 
What I do not understand is why they didn't fully test it all before they announced it?

Any way I am not going to complain because at least it is going to be free when we get it

COOPERMAN 09-09-2005 16:50
Re: Oh dear!
 
What's wrong with five again? It's reverted back to anologue.

Jules 09-09-2005 17:03
Re: Oh dear!
 
No idea I just know my box has been going loopy over the last few days :confused:

invisibleboy 12-09-2005 13:37
Re: Oh dear!
 
Quote:
Originally Posted by Jules
No idea I just know my box has been going loopy over the last few days :confused:

yeah mine has been very flakey lost channel 4 on saturday and then nick toons on sunday


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