ntl hasn't charged me for months
 

Hi,

I signed upto £25 broadband years ago and was working fine for about 1.5yrs. Recently I decided to change package, which resulted in my monthly charge being dropped to £12.50.

However ntl hasn't charged me anything for the past 3 months! Should I ring up and inform them of the error?

Should I order the bank to cancel ntl direct debit in the hope of forever free broadband?

It'll be interesting to know if this has happened to anyone else.

thx

Dan

Re: ntl hasn't charged me for months
 

Best off contacting them or they may think that you were happy to take the service without paying and put it all on your bill in one hit.

Re: ntl hasn't charged me for months
 

I had the same thing for ages, i was getting both the premium channels and broadband free. One day it just went off...

Never got charged for it though.

I'd forget about it - their problem - not yours. Others on here will probably say different, maybe claim its stealing etc.

However it didnt bother my concience.

Re: ntl hasn't charged me for months
 

agree :tu:

If you don't tell them you are best off putting aside the money you would be playing in case ntl do realise the error and backdate the payments. If you do then get a large bill, you will have the money to pay it.

Also it is worth considering that if you have problems with the broadband and haven't been paying it may be very difficult to get this resolved.

Re: ntl hasn't charged me for months
 

See my thread on this board. Im not sure how long i hadnt been paying for my BB but they said since it was their error and they werent sure how long it has been going on for they were going to take it on the chin and write it off.

This is looking like a bit of a recurring theme. I wonder how much revenue they lose due to this? I mean, in my case, its not like I cancelled the direct debits or anything. They just stopped taking the money out of my account :confused:

Thinking about it, this may have been since feb, when I went through the ntl site and upgraded my BB speed. Will have to keep an eye on this come the 10mb upgrade.

Re: ntl hasn't charged me for months
 

We had loads of channels we weren't paying for for ages. Eventually they spotted it, and switched them off - after writing to us to say they were doing this, and assuring us we would not be charged.

The difference, though, is that with the TV they are giving you a service you have not asked for, so it would be illegal for them to try to charge you. With the broadband, they are not charging you for something you have asked for, so they are entirely free to demand payment for the whole lot even if they don't notice their mistake for a whole year. Personally I think the OP should phone them and try to get it sorted out.

Re: ntl hasn't charged me for months
 

wow,

I'm surprised at the amount of replies in a short space of time. Interesting to see its a re-occurring theme.

I think I'll leave money aside in case they want it in one hit. The only thing I'm slightly concerned about is that they try to charge me for back pay at the old rate (25 per month) as opposed to new - I've kept the email from their customer retentions dept just in case.

In the words of del boy, 'he who dares'...

Re: ntl hasn't charged me for months
 

... ends up in a grotty high-rise in Peckham and driving a clapped-out reliant robin. ;) :D

I still reckon you should phone them. If you're putting the money aside anyway, you might as well just give it to them.

Re: ntl hasn't charged me for months
 

Since people keep saying how bad they are at responding to them.... why don't you email NTL, at least that way when they find out (and they will) that haven't been charged you can say "Well I did email you to let you know but you never contacted me back" ;)

Re: ntl hasn't charged me for months
 

wow is there any particular areas, these billing problems keep occuring?

Re: ntl hasn't charged me for months
 

Finally got my bill through a few weeks ago, they said they won't charge me all that is due as it was their billing error. They tried to take the full 25 a month from my account, until I reminded them that I had agreed an earlier deal with them.

Re: ntl hasn't charged me for months
 

Since my 10mg upgrade fiasco, my bill has been wrong for two months, I have emailed the executive office and also the 'customer concern' manager (who asked me to if I had any further problems).

Needless to say I have heard nothing, zero zilch.

The bill is waaaaaaay to low, I have told them (twice now) by email.

What are my rights here, they have messed up (yet again), my worry is that in 7 or 8 months time the bright sparks who do the billing realise the mistake (even though I have been trying to tell them) and try to charge me hundred of quid to catch up, I'm not having that.

Why are NTL so awful at dealing with customers, and why do they make sooooo many mistakes :(

Really sick of them now

Re: ntl hasn't charged me for months
 

Recently NTL discovered that they had not been billing me for my phone (even though they were billing me OK for the voicemail service). They said they would only back bill me 3 months as it was their fault. This all came in a nice letter 2 weeks before the bill arrived. I was quite pleased with that.

Re: ntl hasn't charged me for months
 

Just to post that someone from the executive office has contacted me now, and this is sorted :)

This site really seems to work you know ;)

Re: ntl hasn't charged me for months
 

I'm in a similar situation. Since cancelling my Ntl digital tv my bill should of dropped from £21.50 to £10.50 for just the phone line, however i was last billed £21.50 on the 4th November 2005 and haven't been billed anything since!

I guess i should phone them up ?

Re: ntl hasn't charged me for months
 

I wouldn't worry! I have been in a battle with ntl for months.

3 years ago I just had the ntl phone and Internet and upgraded to have TV but then downgraded back to the phone and internet, I was told by ntl you are allowed 3 packages but because I had just the phone and internet the phone came free as part of the package.

3 years later (now) ntl want the money (6 months back-dated). I explained the above but, as usual ntl don't believe the customer, to them we are all liers!. So in I went to battle.

Anyway I got 3 months re-bated back but, they wouldn't budge on the other 3 months. So I cancelled everything - Phone, Internet and TV (total £90 p/m). Principle.

With the above battle I had to call CS on hundreds of accasions, all ended in argumemnts and me being sent from one department to another - most of the time just cut off and sent - not advised. Courtesy to ntl isn't noticable.

Some of my calls were just ended with ntl simply putting the phone down - ntl are pure ignorant when it comes to customer services - in all my years they (ntl) are the worset CS I have ever experienced and ntl really are the pits. Manners at ntl CS simply do not exist.

I've argued now for 2 months over this £31.50 - 3 months line rental - and even today ntl CS are still ignorant and damn right rude to customers - amazing really.

I have Sky TV also and recently the epg has been bothched. After nearly 2 weeks I called sky and had to wait 61 mins on an 0870 number to get answered. To be told it was known problem by them but are trying to fix it. I argued the point why not put the problem on the website (saves waiting 61 mins at 1am to be told you knew). Dunno they said.

I thought stuff this and cancelled - so the moral here is CS is just as bad no matter where you go - very difficult to find good customer services but, this doesn't excuse ntl as in my experience ntl CS is simply pathetic, no eccuse and slaps the customer in the face. Why they treat customers like dog dirt under their shoe I'll never know - maybe ntl CS employees are trained this way but I know one thing ntl really need to get their act sorted - as customer do not deserve the treatment they dish out.

End of story. Thanks for reading.