Pin Error E006 Please Help
 

Just Tried Booking A Film And Got The Error Message Pin Unititialised Please Call Customer Services.

This Was At 1957. By The Time I'd Got Past All The Recorded Messages It Was 2000 Exactly And I Then Got The Message To Tell Me Customer Services Were Closed.

Please Does Anyone Know Of Any Tricks I Can Perform To Get My Box Working Again.

This Is The First Film I've Booked Since My Box Died Recently And Was Revived By A Complete Remote Restart Which Lost Me All My Favourites So I Had To Enter Them All In Again :(

Anyway Please Help Me
__________________

Just To Clarify, When I Say 1957 I Mean 19:57 Oops :)

Re: Pin Error E006 Please Help
 

welcome,

someone will answer you very shortly, they are a freindly bunch here.

ik

Re: Pin Error E006 Please Help
 

Hope so or I'll have to watch music TV all night :)

Re: Pin Error E006 Please Help
 

Check your PMs.

Re: Pin Error E006 Please Help
 

All working now. Thanks. Top Stuff

Re: Pin Error E006 Please Help
 

dtweek, :welcome: to CableForum

Re: Pin Error E006 Please Help
 

thanks Stuart. Been a very postive first experience.

Re: Pin Error E006 Please Help
 

Anyone fancy sending me the same info? getting bored on trying to get through on the phone when I get home from work at 6.30......

Re: Pin Error E006 Please Help
 

Done. :)

Re: Pin Error E006 Please Help
 

Super speedy service, cheers Jimbo!!!!

- once again the internet provides the solution to all my problems (found the original thread using google....)

Re: Pin Error E006 Please Help
 

No worries.

:welcome: to Cable Forum, by the way. :)

Re: Pin Error E006 Please Help
 

Hello,
I'm having the same E006 problem. It would be great if someone could send me the solution. :disturbd:

Re: Pin Error E006 Please Help
 

Sorry for bringing this up again but I am having the same problem, could someone please help me?

Re: Pin Error E006 Please Help
 

Give Customer Services a call tomorrow and they'll reset your PIN for you.

Re: Pin Error E006 Please Help
 

I'll do that the only problem is I paid for a film on demand yesterday, wasn't able to finish watching it so when I went back to it today I have 3 hours left to watch it and can't get back to it.

Thanks for the reply

Matt

Re: Pin Error E006 Please Help
 

It is a suprise to me that you are helping people here reset the pin's on their stb's!

Don't you realise that the pin is there for a reason?

anyone could sign up here and ask for this info. A child or just someone who wants to order a PPV on their friends or parents STB for example!

I know that the majority of people here are prob genuine but come on. You should be advising them to call CS who can confirm they are the account holder before reseting the pin. :dozey:

Re: Pin Error E006 Please Help
 

Thats cool, I understand so I'll ring CS in the morning, Thanks

Re: Pin Error E006 Please Help
 

The E006 error only appears when the PIN has never been set. You can't reset a forgotten PIN (or one that was never known!) this way.

Re: Pin Error E006 Please Help
 

OK I stand corrected.

Re: Pin Error E006 Please Help
 

Can someone send me it? Cause, I can only buy PG or U's! Not good! lol!!

Jack.

Re: Pin Error E006 Please Help
 

If you call Customer Services or Faults on 0800 052 2000 (use Option 5 or 3), they can solve this issue remotely. That's much easier than trying to resolve it yourself.

Re: Pin Error E006 Please Help
 

Oooh, good good! Thanks for that. I've got NTL Digital for about 3 Years and I lost the box with NTL instructions and stuff and the PIN code was there :( Anyways, I'll ring them tomorrow! Thanks again.

Jack.

Re: Pin Error E006 Please Help
 

why call them tomorrow they are open till 8pm....

Call them now, and they will send a signal to your box to reset it!

Re: Pin Error E006 Please Help
 

Oh, right! I thought they where only open to 6pm .....

Thanks!

Jack.

Re: Pin Error E006 Please Help
 

Good job you said the above,i know ntl services can sometimes be a little slow,but i didnt think it would take someone 43 years to try use any of them!(1957-2000)!
:Yikes: :Yikes: :Yikes: :Yikes: :Yikes: :Yikes: :Yikes:

Re: Pin Error E006 Please Help
 

There is always one smart alec ain't there!

Guess he has never heard of the 24 hour clock! :dozey:

after all he said "This Was At 1957" and not "This Was in 1957"

Re: Pin Error E006 Please Help
 

And there s always ONE without a sense of humour isnt there!!
Im sure most people would of taken that as a joke eg "a bit of fun",aka "a laugh" etc etc. Comprendae?:dunce:

Re: Pin Error E006 Please Help
 

Simmer guys ;) Can we stop posting in bold as it's making my eyes ache lol

Re: Pin Error E006 Please Help
 

I'm welsh, I don't have a sense of humour! :LOL:

Re: Pin Error E006 Please Help
 

hii, im having the same problem!! :( i know ive posted like 6months late but if any1 can help me sort out the problem then i will be very grateful!!! :)

Thanks in advance

Re: Pin Error E006 Please Help
 

:welcome: to the forum.

Have you called Customer Services? If not, you will need to do so.

Re: Pin Error E006 Please Help
 

yes i have but since i am no longer a subscriber and only watch the free to view channels theyve told me that it is not their responsiblity anymore :(

Re: Pin Error E006 Please Help
 

In that case, I am confused. AFAIK, the PIN error only occures if you are trying to watch Pay Per View events.

You may be better off buying a freeview box.

Re: Pin Error E006 Please Help
 

hmm, it occurs on mine when i try to unlock channels that i had previously locked to prevent my children viewing, as well as when i try to change my pin, the message displays "your pin has not been activated" and says E006 at the bottom. Its the same problem that the other guys were having in this topic..

Thanks

Re: Pin Error E006 Please Help
 

Possibly but how are NTL going to reset your pin when you no longer subscribe to their service? As far as they are aware you no longer exist on their systems and they can't do anything to your box.

Re: Pin Error E006 Please Help
 

yes i understand that, but a few guys on the first page of this topic were told how to reset it themselves, so i want to try if that works out. Still waiting for someone to tell me how to do it :(

Re: Pin Error E006 Please Help
 

PM me on this account instead of hu5sain3, thanks

Re: Pin Error E006 Please Help
 

As far as I'm aware, you cant reset it yourself from the property. You need to phone up Custoemr Services. If you are not subscribed with NTL you shouldnt be using the box anyway.

Re: Pin Error E006 Please Help
 

have you tried Google?

you may find other forums, or pages that may explain, how you can do this, but I don't know any.

and NTL wont help you, because you are not paying for their system, it is like asking for extra warrenty on a car when your old one ran out, you have to pay for the priveledge.

ik

Re: Pin Error E006 Please Help
 

ye im aware of that, but i thought itd b a good idea to ask about it in this topic as the member 'quadplay' seemed to know how to do it and PM'd two other members on how to do it, on the first page of this thread.

Re: Pin Error E006 Please Help
 

If you arn't paying for em your not going to be able to watch them by clearing the pin, even ntl arn't that stupid and to be perfectly honest I can't think of any channels going out free to air that you would have used the parental controls on anyway. Care to elaborate?

Re: Pin Error E006 Please Help
 

never you mind. Besides i dont think the channels matter here, there wont be a different procedure for different channels. I just need to know how to do it, theres obviously a way, and i aint trying to gain access to channels i dont pay for because that impossible so i aint going to try it!

Re: Pin Error E006 Please Help
 

Quadplay works for NTL, he may well have done the reset for them if he was posting from work that night. It could be something that cannot be done by the end user especially if they no longer take NTL services.

Re: Pin Error E006 Please Help
 

But to watch the free to air channels (oh and btw you do know that when you ceased service from ntl you should have returned the set top box don't you?) you don't need the PIN at all- so you don't need to know how to do it.

Discussion of anything illegal (ie theft of service) will not be discussed on Cable Forum, so let's make sure that this discussion doesn't head that way.

Re: Pin Error E006 Please Help
 

problem solved, thanks to someone on here with sense. the reason i havnt returnd the box is because im still technically a customer, as im using their telephone and broadband service and told them i would be resubcribing to them in the near future(in another room) as the living room is now reserved for my new sky hd subscription. They havnt asked for the stb back so i dnt know y ur all complaining about it. I dnt understand y it took nearly 24hours for some1 to give me a proper answer for my query, thanks to the person who actually helped me and every1 who knew but didnt wna give the answer can applaud themselves on thier great achievement.

Re: Pin Error E006 Please Help
 

your attitude and suspicious behaviour are the reason you were nt told how to do it sooner.:confused:

Re: Pin Error E006 Please Help
 

it took a while because the poeple who know how to do it, probably were not on this forum for a while!!!!

and the people who did know and didn't help, will probably feel they done the right thing, they will applaud themselves.

I just find this post unbelievable, cheeky in fact.

I take it you PM'd everyone on this thread, like you did me?

ik

Re: Pin Error E006 Please Help
 

A quick word of advice. If you are sarcastic or show attitude to people, they will be less likely to help.

Re: Pin Error E006 Please Help
 

there was nothing wrong with my attitude in the first place, i asked politely and wasnt given a simple straight answer.

---------- Post added at 13:36 ---------- Previous post was at 13:34 ----------

i PMd a few people, the ones that may have known the answer. I'm assuming you didnt know, but tried to help me anyway, so ignore my cheeky comments, they wernt for u.

---------- Post added at 13:51 ---------- Previous post was at 13:36 ----------

i am aware of that, i did not show any sort of attitude to anyone before i was helped. I jus posted that message to show my frustration on how long it took me to actually find an answer that could have been given by most of the people here.

Re: Pin Error E006 Please Help
 

Hu5sain, I think you seemed to have missed the point of these forums (imho). These are a bunch of like(and not so like-)minded individuals who enjoy discussing things of mutual interest, based around a common link (subscription to NTL).

They are not a bunch of free tech-support, who should be excorciated for slow responses to your (dubious) query. You should be grateful that people gave up their free time and skills to help you, not be annoyed they didn't do it quickly enough. btw, it wasn't 24 hours, it was less than 8 hours.

A handy hint - if someone trying to help you asks a question (as they may be trying to clarify if the action is legal/illegal), it is impolite to reply "never you mind. Besides i dont think the channels matter here, there wont be a different procedure for different channels." Some of the guys who contribute to this forum work for NTL, and they should know better than you what the procedures are.

You are the sort of person who would p!ss in a well, just because you couldn't get the water out fast enough.

If you don't like the (free) service, feel free to go elsewhere, you ingrate.
:rant: :rant: :rant:

Re: Pin Error E006 Please Help
 

blah blah blah blah blah. lol. thanks for takin ur time(as if you had anything better to do in the first place) to slate me.

Kindest regards :D

Re: Pin Error E006 Please Help
 

That's quite enough of that thank you everyone.

I'm not sure that there is anything else to be resolved here. If there is a legitimate need for further assistance, pleae feel free to post, otherwise, please don't ;)

Re: Pin Error E006 Please Help
 

I have :):angel:

I get this error when trying to watch the "Catch up TV" (free)

The weird thing is, if I change the channel (from say bbc1 to bbc2) sometimes it works.

I dont want to setup a PIN as I dont want to watch the PPV stuff
But would it resolve this issue for good if i got one?
It probably occurs 75% of the time :(

Re: Pin Error E006 Please Help
 

I am wondering if hu5sain was trying to get the 10 min preview of the adult channels? :erm: :D :Yikes:

ik

Re: Pin Error E006 Please Help
 

Certainly up to some sort of no good.

To whoever helped him: please don't do it again. PIN protection is there for a very good reason.

bongman: set up a PIN. What have you got to lose? No-one's making you watch PPV.

Re: Pin Error E006 Please Help
 

lol, actually i just used that as an excuse to find out how to do it, i dnt have kids :p

Re: Pin Error E006 Please Help
 

What have i got to lose?

30 mins or more talking to someone in India!

Not to mention the cost of the call. :)

Re: Pin Error E006 Please Help
 

Why do I not find that suprising?
:rolleyes:

Re: Pin Error E006 Please Help
 

because apparently you have to lie to get told something on here

Re: Pin Error E006 Please Help
 

huh? Ctrl f5, Imma sure there are posts missin lol..

Re: Pin Error E006 Please Help
 

Yes because some people can't seem to stop acting like children.

If I see any more immature bickering I'm going to close this thread.

Re: Pin Error E006 Please Help
 

Thread Closed

It's clear that there is nothing new to be resolved here. All that is occuring is an unhelpful tit for tat flaming war. Some posts deleted.