Smart TV tuning issue?
 

My brother has bought a new Smart TV, I've no idea which make. It's connected to a BT hub, as was his old 'dumb' TV

He's tuned it a few times but is unable to receive what I'm going to call 'normal' channels . . BBC, ITV, and other stuff like Dave (will this be freeview stuff? ) even though he has the tuner set to digital & analogue.

Anyway, if he shoves the old TV back in everything is fine, but the 'smart' one isn't playing nice.

Is there anything that needs to be added to the 'smart' TV to make it as clever as the 'dumb' one?

I don't know a thing about smart stuff and have no real interest in it, personally I think the word 'smart' is a bit of a con in relation to much of it ;)

Re: Smart TV tuning issue?
 

Make and model please

Re: Smart TV tuning issue?
 

no idea, does it make a difference?

Re: Smart TV tuning issue?
 

It helps yes.

Has he tried a factory reset?

Re: Smart TV tuning issue?
 

it's brand new . . do you work for microsoft? :D

Re: Smart TV tuning issue?
 

Good luck :tu:

Re: Smart TV tuning issue?
 

Probably more like bad luck, there must be a reason why a smart TV is worse than a dumb one using the same connections

Re: Smart TV tuning issue?
 

How were the channels provided to the previous TV? Were they aerial [Freeview] or satellite [Freesat]? If not, is the BT Hub one of their TV boxes, which can be set for streaming for the main free to view channels? One way of helping if it was likely to be the latter, did he use the TV remote or a BT remote to select the channel?

Re: Smart TV tuning issue?
 

As far as I know he's doing nothing different with using the new TV than he did/does with the old one . . which works as intended.

Same connections swapped from one to the other. Will ask about the remote though :tu:

edit: connects with BT hub and an aerial, so unless the TV is 'missing' something I can't see why it misses tuning 'freeview' channels, unless he needs to download and install an ap :shrug:

Re: Smart TV tuning issue?
 

does it have freely ? if so you do not need to tune it

Re: Smart TV tuning issue?
 

Which is why I was asking of make and model. With freely sometimes digital channels disappear.

Re: Smart TV tuning issue?
 

I'll ask . . . he's currently somewhere between Lincolnshire and Dumfries so could be a while ;)

He's tried tuning with both digital and analogue (whatever that means) so would disappearing digital appear with the analogue?

Re: Smart TV tuning issue?
 

I gathered but I thought I would bypass a level haha

Re: Smart TV tuning issue?
 

I don't watch TV so have absolutely no idea of all this modern guff . . . don't bypass simple things or I'll still be in the dark :rofl:

Apparently it's a Samsung (no idea of model). Tried with both remotes, new batteries and cables, digital & analogue dual tune ( what? )

I bet it needs an ap or summat

Re: Smart TV tuning issue?
 

If it is new they will have some sort of receipt. Model number would come in handy

---------- Post added at 14:37 ---------- Previous post was at 14:36 ----------

Samsung apparently do not have freely same as LG

Re: Smart TV tuning issue?
 

would it make a difference if he used 'manual' tuning instead of 'auto' tuning?

Re: Smart TV tuning issue?
 

Try a different Aerial Cable - sounds like the Tuner isn’t getting any signal from the external aerial*

(*and he needs to check he’s auto-tuning using "aerial" option…)

Re: Smart TV tuning issue?
 

will text and ask :tu:

To show I even wind family up when I get the chance, I asked if he changed the Country setting to UK from the default USA . . no idea if there is such a setting, but I bet he's now scratching his head thinking :D

Re: Smart TV tuning issue?
 

Is the BT "Hub" the source of the channels? Their TV box has an option to take an aerial input to give the freeview channels, and the aerial is plugged into the BTTV box. If so, it may just be choosing the right HDMI input on the TV to see the BTTV box.

If the aerial is and was connected to the TV directly, then the problem may just be that the TV needs tuning. Again if you can give the make and model then someone here will probably be able to tell you how to do that.

TVs will have a freeview tuner, no app is required.

---------- Post added at 15:17 ---------- Previous post was at 15:10 ----------

I just saw you said Samsung. I have an old Samsung. On that, one has to make sure that the source is TV and not one of the HDMI sources. If so, and it hasn't tuned in it usually does so then. If not, whilst on the TV input go into settings. From there see what looks likely, I think mine is broadcasting and that then gives you autotune as an option.

Re: Smart TV tuning issue?
 

thanks for those settings ideas Richard, I've passed them on by text, but he's driving so we may not have any results for an hour or two, but all suggestions are welcome.

cheers everyone :tu:

Re: Smart TV tuning issue?
 

This bit troubles me as it makes me think this is in audio settings because analogue tv signals have not been a thing for a long time

Re: Smart TV tuning issue?
 

I had a feeling analogue was long gone, but my TV knowledge stopped at "turn it on, press button 1, 2 or 3, then watch" :D