TV guide issue
 

Hi my to guide hadn't updated since Friday 20th, and only shows programming up to fri 6th march, but terrestrial to channels only show up to fri 27th Feb. System info shows my box is connecting to network successfully every 6 hours as usual, but it doesn't download any programme info. I have tried rebooting and forcing a connection but still the same result. Any ideas? I have tried the service checker and VM says there is an issue with broadband in my area, but why would that affect the to if the box successfully connects to the network?:mad:

Re: TV guide issue
 

It's the same on my V6 - IMHO rebooting would rarely resolve this, as long as connections are succeeding this usually resolves in time.

Some channels show data well beyond Friday, so I'd only start worrying if this isn't populated by midweek.

Re: TV guide issue
 

Ok thanks for letting me know it's not just me. Fingers crossed it will update soon. Please can you let me know if or when yours updates, so I can check my box. Thanks again

Re: TV guide issue
 

It's a known error and is being worked on

Re: TV guide issue
 

The whole guide is always a mess , description not matching what's on the screen etc has been this way for years.:rolleyes:

Re: TV guide issue
 

The tivoguiderrors inbox has been good for me, since many years.

Re: TV guide issue
 

This should be resolved since yesterday morning

Re: TV guide issue
 

Today went to play a recording never mind wrong episode, it's totally the wrong show. Still listening it as the one I thought I was recording . A new low for epg :(

Re: TV guide issue
 

Can you provide the specific example?

Re: TV guide issue
 

Sure , recorded unsellable houses ,on really this was shown on epg . on playing it was fixer to fabulous. Sorry as I recorded about week ago cant pin it down more than that. If I remember when I get home I will look at delete recording
Really 31/1/25 " the actually unsellable house part 2 " S4. E 6

Re: TV guide issue
 

It just gets better ! Not bothering to look it up , but last night I had a recording of fixer to Fabulous, on Really. upon playing it the strap line was saying it. Was that show. In fact the show was about Andrew Lloyd Webber! Thinking Really has some major problems :(

Re: TV guide issue
 

Thanks for a sensible reply SP. Is this error affecting the 360 as well as the V6?

The EPG is getting worse by the day, so I emailed my contact at the office of the CEO and copied him in to each error I came across.

The response appeared to be AI originated and said that, because the V6 has been superseded by the 360, it's apps were gradually becoming out of date and the problem would go away if I ordered the 360!!!

Re: TV guide issue
 

So V6 is not fit for propose. Understand they could force new systems on to everyone. If they can't , don't . Are they not in breach of contract :erm:

Re: TV guide issue
 

It was V6 only. It was fixed shortly after I posted.

Don't report guide data errors to the CEO's office. They can't deal with them. Send them to tivoguideerrors at virginmedia.co.uk. You might not get a reply but they will be dealt with.

Re: TV guide issue
 

The guide is not in any sense live , out of date , slow , just plain wrong yes live so not:shocked:

Re: TV guide issue
 

That's not my experience by any stretch. Some individual channels may have data integrity issues, but the guide is accurate for the most part.

Re: TV guide issue
 

My only annoyance with the EPG, is that for some reason Virgin TV Ultra HD is not listed on the Virgin TV Go app and website, so you can't view listings and set recordings on this UHD channel.

I completely understand the channel not being available to watch on Virgin TV Go (which is presumably for licensing reasons) but not being able to view listings and set recordings makes no sense. I can view the listings and set recordings on Virgin Movies Previews or Virgin TV Previews, but not Virgin TV Ultra HD!

Re: TV guide issue
 

Tried two more recordings yesterday, both were completely incorrect, right channel, right time incorrect shows . Always on Really. So in the last week or so 4 incorrect listing s, that I have come across.

Re: TV guide issue
 

Can you tell us what? As far as I can tell it's right at the moment.

Re: TV guide issue
 

Don't see how it's a v6 or TV360 issue.
One thing I have noticed with the EPG, is where you have a long running series, eg Casualty, and the title of an episode gets used again across the various series. In that instance the newer episode with the same title gets mixed up with an older episode.

Re: TV guide issue
 

Did mention in early posts , so far this weekend seems to be fine

---------- Post added at 13:23 ---------- Previous post was at 13:23 ----------


---------- Post added at 13:24 ---------- Previous post was at 13:23 ----------

Re: TV guide issue
 

Sorry too long ago to investigate. If you see it again, shout

Re: TV guide issue
 

Not only the VM epg with a mismatch. For 14th-20th Feb, pdfs of TV&Satellite Week, TV Times, and What's On TV all report Fixer to Fabulous on Wednesday with Unsellable homes on the Friday, with Radio Times saying Fixer on the Friday.

Re: TV guide issue
 

Printed has no way to fix it. Seems epg doesn't either. At least no extra monies were wasted ;)

Re: TV guide issue
 

It suggests that that somebody else was responsible for the incorrect epg info, not VM or whoever sets it up for VM.

Re: TV guide issue
 

Don't care whom is responsible for at the fault, if it don't work it's down to the supplier, so in this case virgin.:shocked:

Re: TV guide issue
 

If VM are given duff info, what else can they do? At least 3 TV listings magazines had all been given the same duff info

Re: TV guide issue
 

Doesn't matter it's up to them to ensure it's correct. Clearly if it's in print nothing can be done. However if they have enough time to change them they should. I suspect that they just can't be bothered. Give this companies track record:dozey:

Re: TV guide issue
 

Still relies on the channel informing everyone of any changes or errors. Not aware of a large number of errors.
Difficult to know whether all the other epgs were incorrect.

Re: TV guide issue
 

I think you're just being a little ridiculous now.
How would you suggest they "ensure it's correct" ?
Who exactly would they ask ?

Re: TV guide issue
 

Seems that you apply this to companies like meta,, banks etc but not them . Hy ho double standards, rule. :D

Re: TV guide issue
 

What on earth are you talking about :confused:

Re: TV guide issue
 

W
Responsibe for what is published on there sites . Or other people's actions . :sleep:

Re: TV guide issue
 

No idea what you are trying to say, heres the question(s) again.