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-   -   FTTP who to buy it from - Recommendations please (https://www.cableforum.uk/board/showthread.php?t=33713613)

SnoopZ 24-11-2025 11:49

FTTP who to buy it from - Recommendations please
 
FTTP is finally available in my area!

For anyone who has experience with buying this please recommend a company to get it from, I want someone who isn't going to cause me grief if I use IPTV services etc(I want no limitations) and get the best kit.

Jaymoss 24-11-2025 11:53

Re: FTTP who to buy it from - recommendations please
 
Sky do not tell you how much it is going to go up in April so you can get out of a contract/use this to keep the cost down after April or move to another deal. Remember your cashbacks and promos you could make on it haha

Also is it openreach or cityfibre someone else?

SnoopZ 24-11-2025 12:01

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by Jaymoss (Post 36206845)
Sky do not tell you how much it is going to go up in April so you can get out of a contract/use this to keep the cost down after April or move to another deal. Remember your cashbacks and promos you could make on it haha

Also is it openreach or cityfibre someone else?

City fibre layed the cables but according to this site where I've been tracking it all Openreach is now LIVE, so I've got a good list of providers if I click on the city fibre link, I've clicked on Zen, Cuckoo and Sky and they say it's available, I'm likely to order in the New Year due to no holiday left at work.

https://bidb.uk/

Looking forward to ditching very expensive Virginmedia as I've not had the courage to renegotiate the contract as I hate the stress of phoning up so it'll be good to ditch everything I have here and save a fortune.

thenry 24-11-2025 12:10

Re: FTTP who to buy it from - recommendations please
 
Re: your concern streaming. I've read in various places that smaller reputable providers would be the best bet as they haven't yet sold their souls. Throttling is common amongst the big named providers. VPN can get around this.

Provider provided security can be turned off but a VPN gets around it.

SnoopZ 24-11-2025 12:18

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by thenry (Post 36206847)
Re: your concern streaming. I've read in various places that smaller reputable providers would be the best bet as they haven't yet sold their souls. Throttling is common amongst the big named providers. VPN can get around this.

Provider provided security can be turned off but a VPN gets around it.

Thanks, I'm hoping this isn't going to be an issue when I set parents up with IPTV at Christmas but I'll give them my NordVPN too.

thenry 24-11-2025 12:25

Re: FTTP who to buy it from - recommendations please
 
I'd run a VPN regardless if you have one avoiding all kinds of bullshit.

Nord app on fire stick has been crashing for me when setting up auto connect to a specific server. I had to choose one from the main screen then go settings auto connect to recently used server not from the huge list. Also Nord tends to hang on connecting but is really connected. Download analiti for confirmation.

I'm not sure how you're set up. The hubs WiFi doesn't play ball all too well. It's advised to split wifi bands then connecting to 5GHz.

pip08456 24-11-2025 12:35

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by thenry (Post 36206847)
Re: your concern streaming. I've read in various places that smaller reputable providers would be the best bet as they haven't yet sold their souls. Throttling is common amongst the big named providers. VPN can get around this.

Provider provided security can be turned off but a VPN gets around it.

BT have a policy on NO throttling.

SnoopZ 24-11-2025 12:36

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by thenry (Post 36206849)
I'd run a VPN regardless if you have one avoiding all kinds of bullshit.

Nord app on fire stick has been crashing for me when setting up auto connect to a specific server. I had to choose one from the main screen then go settings auto connect to recently used server not from the huge list. Also Nord tends to hang on connecting but is really connected. Download analiti for confirmation.

I'm not sure how you're set up. The hubs WiFi doesn't play ball all too well. It's advised to split wifi bands then connecting to 5GHz.

I've never had any issues with NordVPN or my Firestick and it's all connected via WiFi 5ghz.

thenry 24-11-2025 12:41

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by pip08456 (Post 36206850)
BT have a policy on NO throttling.

I don't believe their bullshit.

---------- Post added at 11:41 ---------- Previous post was at 11:39 ----------

Quote:

Originally Posted by SnoopZ (Post 36206851)
I've never had any issues with NordVPN or my Firestick and it's all connected via WiFi 5ghz.

Nord is by far the superior VPN I too use it no issue just some bugs that don't really have a bearing on its main purpose so no bother :tu:

daveeb 24-11-2025 17:51

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36206844)
FTTP is finally available in my area!

For anyone who has experience with buying this please recommend a company to get it from, I want someone who isn't going to cause me grief if I use IPTV services etc(I want no limitations) and get the best kit.

I use Zen for my primary connection. Not the cheapest but their kit is pretty decent (at least compared to VM) and if you can understand the Rochdale dialect you'll be ok if you need to ring up. They answer e-mails as well.

Paul 24-11-2025 18:09

Re: FTTP who to buy it from - recommendations please
 
Quote:

Originally Posted by thenry (Post 36206852)
I don't believe their bullshit.

What you believe doesnt really matter, its their policy, if you can prove otherwise, please enlighten us.


I used Aquiss for well over a year and have now moved to IDNet.
My primary reason is because I want a static IP - in both cases customer support has been good.
Also, I prefer to stay away from the bigger players as the smaller ISPs dont have to apply all the ridiculous site blocking.

Jimmy-J 24-11-2025 23:31

Re: FTTP who to buy it from - Recommendations please
 
Went with BRSK about 5 month ago, they have option of a no monthly contract, which I liked, but just recently I've switched to their 18 month contract for the same 2gig up and down for £35pm (Think offer ends on 30th Nov.) VM wanted £72pm for the 1gb, absolutely ridiculous, glad to see the back of them! I haven't had a problem since having BRSK installed. they offer the usual addons including a static IP for an extra £5pm. oh, and they don't use throttling either.

I have a referral code anyone can use to receive a £50 Amazon voucher after your first months bill, must sign up to 18 month contract to qualify for it though.

SnoopZ 25-11-2025 00:20

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Jimmy-J (Post 36206873)
Went with BRSK about 5 month ago, they have option of a no monthly contract, which I liked, but just recently I've switched to their 18 month contract for the same 2gig up and down for £35pm (Think offer ends on 30th Nov.) VM wanted £72pm for the 1gb, absolutely ridiculous, glad to see the back of them! I haven't had a problem since having BRSK installed. they offer the usual addons including a static IP for an extra £5pm. oh, and they don't use throttling either.

I have a referral code anyone can use to receive a £50 Amazon voucher after your first months bill, must sign up to 18 month contract to qualify for it though.

Sounds good for BRSK! Just checked and they're the only company I've checked so far that says not available, I've tried Zen, Cuckoo, Sky and BT which say they're live.

If it wasn't so close to Christmas id consider changing now but it's probably good to wait because it's only been live a few days and it was Zen that first emailed me about it.

Paul 25-11-2025 00:37

Re: FTTP who to buy it from - Recommendations please
 
BRSK are not available on Openreach, all the others you listed are.

Jimmy-J 25-11-2025 00:53

Re: FTTP who to buy it from - Recommendations please
 
I remember when I checked BRSK coverage on their website, it told me it wasn't available in my area, so I left my email for them to let me know when it would become available, I got an email the next day telling me it was available, and it could be installed the very next day. It took 2 tech guys just under one hour to do. Even months later after my install, it still tells me it's unavailable.

Anyway Snoops, good luck with the process, hope you find the right provider for you.

SnoopZ 25-11-2025 01:43

Re: FTTP who to buy it from - Recommendations please
 
Looking at the their map BRSK doesn't cover much area.

It looks like anything that uses openreach is live but I'm interested in City fibre which may give fast speeds(not that I need it) and seems cheaper.

Do openreach use cityfibres ducks and cables because I believe cityfibre were the ones digging up the village?

---------- Post added 25-11-2025 at 00:43 ---------- Previous post was 24-11-2025 at 23:58 ----------

I've checked loads of companies and there maximum is 900Mbps but I checked EE and they say 1.6Gbps is available so I'm not sure how accurate this is.

Paul 25-11-2025 02:30

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36206878)
I've checked loads of companies and there maximum is 900Mbps but I checked EE and they say 1.6Gbps is available so I'm not sure how accurate this is.

It'll be accurate, Openreach can go up to 1800/120 Mbps, but not everyone offers the higher speeds, IDNet offer it (but call it 1700 for some reason).

SnoopZ 25-11-2025 11:34

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Paul (Post 36206880)
It'll be accurate, Openreach can go up to 1800/120 Mbps, but not everyone offers the higher speeds, IDNet offer it (but call it 1700 for some reason).

Thanks, I'm hoping when I order sometime in January Cityfibre will be live which seems to have better speeds at cheaper prices, I'll be happy to ditch VM for everything and have better opportunity to easily switch between providers without faffing around.

Paul 26-11-2025 00:12

Re: FTTP who to buy it from - Recommendations please
 
Cityfibre would be the better choice if its live, as its usually cheaper for the same speed, and symmetrical upload/download.

As I posted in another thread, Netomnia have indicated they plan to install FTTP around here, which will give me access to the same kind of speed deals.

SnoopZ 02-12-2025 16:46

Re: FTTP who to buy it from - Recommendations please
 
I really wish Cityfibre would have better updates, all I have is it's planned and I know they laid the trunking in the village.

I like the idea of 2200Mbps up and down for £56 a month even if I don't need it!

Come January I guess I'll end up with Openreach and likely Zen because I don't want to go with Sky even though it's far cheaper currently.

thenry 02-12-2025 16:56

Re: FTTP who to buy it from - Recommendations please
 
It might be worth finding out who offers modem mode linking a router of your own choice.

SnoopZ 02-12-2025 17:16

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36207227)
It might be worth finding out who offers modem mode linking a router of your own choice.

I guess, but I likely wouldn't need anything fancy but if there was issues with IPTV I would expect to be able to go into the provided modem settings and be able to disable them.

I'll be saving a fortune by ditching everything VM(my fault for not renegotiating the contract though).

Roll on January!

thenry 02-12-2025 17:31

Re: FTTP who to buy it from - Recommendations please
 
Question would be if provider provided kit is better than third party :shrug:

SnoopZ 02-12-2025 17:40

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36207235)
Question would be if provider provided kit is better than third party :shrug:

I've always been happy with VMs equipment so if they do the exact same job as that without issues I won't need anything else I hope.

Paul 02-12-2025 23:17

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36207227)
It might be worth finding out who offers modem mode linking a router of your own choice.

"Modem mode" is more of a Cable BB concept.
FTTP normally uses PPPoE connections, which pretty much any router can do.

Jaymoss 02-12-2025 23:56

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Paul (Post 36207263)
"Modem mode" is more of a Cable BB concept.
FTTP normally uses PPPoE connections, which pretty much any router can do.

Modem mode as you know turns a cable router into just a modem FTTP installs gives you a Modem which can then be distributed using any switch which essentially your Hub becomes when you use the Wan port . I know you know this but I am just simplifying it

thenry 03-12-2025 12:57

Re: FTTP who to buy it from - Recommendations please
 
Little do I know :( I didn't realise it's permissable to link your own choice of router to the wall mounted modem. That is excellent :)

Jaymoss 03-12-2025 13:20

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36207288)
Little do I know :( I didn't realise it's permissable to link your own choice of router to the wall mounted modem. That is excellent :)

My old man used Netgear modem routers on FTTC BT for a long long time before he was happy enough with the HUBs they sent

Paul 03-12-2025 21:38

Re: FTTP who to buy it from - Recommendations please
 
On FTTP, the 'Modem' is the little ONT box that your optical cable goes into.
It will have an ethernet port for the output, that you would then connect to your router.

thenry 25-12-2025 15:13

Re: FTTP who to buy it from - Recommendations please
 
OpenReach say I'll be getting full fibre next year...

https://www.openreach.com/fibre-checker

Happy days, sooner the better :D I tether currently. FTTC isn't worth it and cable is priced silly.

SnoopZ 25-12-2025 16:14

Re: FTTP who to buy it from - Recommendations please
 
I think I'll end up ordering openreach but I really want cityfibre which is still showing as planned. I need a short contract I think but that's still 18 months.

thenry 25-12-2025 16:29

Re: FTTP who to buy it from - Recommendations please
 
CityFibre say my location is...

Quote:

It looks like you live on a private road.

You may need to gain permission before we can connect your property to our full fibre network. Find out more below.
Huh :confused: I thought there were only two types of connectivity for hard wired connections, openreach and cable. Is CityFibre a totally different infrastructure?

pip08456 25-12-2025 17:45

Re: FTTP who to buy it from - Recommendations please
 
Sounds like they think they need wayleave from the property or freehold owner. That would apply to any ISP

Paul 25-12-2025 19:01

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36208223)
Huh :confused: I thought there were only two types of connectivity for hard wired connections, openreach and cable.

It would be more accurate to say Cable or FTTP, Openreach is just one FTTP provider.

thenry 25-12-2025 19:19

Re: FTTP who to buy it from - Recommendations please
 
Openreach own the infrastructure, Sky and others use the network. How are CityFibre creating their own network infrastructure?

SnoopZ 25-12-2025 19:23

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36208222)
I think I'll end up ordering openreach but I really want cityfibre which is still showing as planned. I need a short contract I think but that's still 18 months.

Openreach is an fttp provider with their own cables and equipment that different companies can use, Cityfibre is the same as openreach but can offer greater speeds and maybe cheaper.

thenry 25-12-2025 19:31

Re: FTTP who to buy it from - Recommendations please
 
Openreach don't sell broadband. They just own the network right?

Do CityFibre own the lines they lay? Leasing back to openreach?

Paul 25-12-2025 19:52

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36208231)
How are CityFibre creating their own network infrastructure?

How ? By installing their own network and fibres.

Openreach are not the only ones installing FTTP networks, but they are the biggest.

Stephen 25-12-2025 21:33

Re: FTTP who to buy it from - Recommendations please
 
I have FTTP service from Sky currently 150Mb. Usually pretty reliable. Our new build had FTTP installed from day 1.

I usually get 151Mbps over ethernet and 102Mbps over WiFi, upload is 32Mbps, just done a speed test and it's currently 32mbps on WiFi.

SnoopZ 25-12-2025 23:44

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36208238)
Openreach don't sell broadband. They just own the network right?

Do CityFibre own the lines they lay? Leasing back to openreach?

That's right and as Paul said, Openreach have their own network and City Fibre also does, it just happens that both got installed at the same time in my village, in fact it was City Fibre I noticed laying the infrastructure ducting first, so I'm wondering if Openreach are using Cityfibre underground ducts because Google suggests that City fibre is able to use Openreaches.


A great site for working out what is planned in your area.
https://bidb.uk/

Matthew 01-01-2026 19:17

Re: FTTP who to buy it from - Recommendations please
 
They are all very similar, just cost and customer service.

I've used PlusNet since dialup days and just had another FTTP circuit installed elsewhere and cannot fault them, they are reasonably priced, UK based call centre if needed. Had very few issues with them in nearly 25 years of been a customer, the issues I've had were exchanged based and out of their control on my ADSL connection.

SnoopZ 01-01-2026 19:40

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Matthew (Post 36208406)
They are all very similar, just cost and customer service.

I've used PlusNet since dialup days and just had another FTTP circuit installed elsewhere and cannot fault them, they are reasonably priced, UK based call centre if needed. Had very few issues with them in nearly 25 years of been a customer, the issues I've had were exchanged based and out of their control on my ADSL connection.

Thanks I've just checked and that's available so they will be on the Openreach network, I guess there are alot more companies available that also aren't on the bidb site list.

Still trying to hold out to see if they switch on the new Cityfibre network, hoping I'm not waiting too long.

Paul 01-01-2026 19:45

Re: FTTP who to buy it from - Recommendations please
 
Waiting on Netomnia here, its still in the planning stage atm, so I guess it will be a while.
In the meantime, I'll just stay where I am.

SnoopZ 01-01-2026 21:24

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Paul (Post 36208410)
Waiting on Netomnia here, its still in the planning stage atm, so I guess it will be a while.
In the meantime, I'll just stay where I am.

Not heard of them before I'm guessing it's got it's own network.

Matthew 06-01-2026 22:39

Re: FTTP who to buy it from - Recommendations please
 
I've never not known anyone not to be available via the Openreach network, not sure if they still are but Virgin Media was available at one point as an ADSL connection on OpenReach network but that might not be the case anymore.

Netomnia is gaining momentum, not sure on them as they are not available locally so no experience. ISP Review website is a good place for the latest information when it comes to ISP these days.

SnoopZ 11-01-2026 11:33

Re: FTTP who to buy it from - Recommendations please
 
Thoughts on EE FTTP, has anyone got any experience with them, how good or bad is customer support and is it UK based? It's not one I would have gone with initially but they're the first to drop a leaflet through my door and also offer a 12 month contract. My goal is to go with Cityfibre as soon as they say it's ready to order so the shorter the contract the better. I could take a monthly contact with someone but it's expensive and would have to buy my own router.

---------- Post added at 10:33 ---------- Previous post was at 10:24 ----------

The reviews are terrible so that's a big fat NO from me.

thenry 11-01-2026 13:35

Re: FTTP who to buy it from - Recommendations please
 
My mum's with EE. Because she has smartphones they do her a big package. I tried to get her on 1gb community fibre around £25 per month which is cheaper than her current 150meg for around £30 per month. I've been in her company a couple of times when EE have called her and it's generic speak, like a robot. Nothing beats a constructive conversation.

SnoopZ 11-01-2026 15:04

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36208783)
My mum's with EE. Because she has smartphones they do her a big package. I tried to get her on 1gb community fibre around £25 per month which is cheaper than her current 150meg for around £30 per month. I've been in her company a couple of times when EE have called her and it's generic speak, like a robot. Nothing beats a constructive conversation.

I don't answer the phone to cold callers that would drive me nuts, atleast when I do this and ditch my landline my Pixel phone will do that work for me.

thenry 11-01-2026 15:30

Re: FTTP who to buy it from - Recommendations please
 
:LOL: my pixel thinks my service provider Three are a scam when they try call lol malwarebytes thinks Three billing texts with links are a scam ha lol

SnoopZ 11-01-2026 15:59

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36208799)
:LOL: my pixel thinks my service provider Three are a scam when they try call lol malwarebytes thinks Three billing texts with links are a scam ha lol

:D

SnoopZ 13-01-2026 19:47

Re: FTTP who to buy it from - Recommendations please
 
Decided to go with Zen primarily because it's got UK based support which seems to get good reviews, it's not the cheapest but it's an 18 month contract on Full Fibre 900 so that will be £50 a month, however I'm currently paying £128 a month to VM for 250mb, TV and phone( I know it's alot but didn't want the hassle of negotiating again and taking another 2 year contract).

I'll be cancelling all of VM including landline and my TV license so will save a monthly fortune and will rely on Zen and my IPTV service which is basically paid for with my EVERUP gift card monthly savings, so that will be a very nice yearly saving and maybe I can chuck it into my pension or an ISA.

Paul 13-01-2026 19:51

Re: FTTP who to buy it from - Recommendations please
 
I think you'll be fine with Zen, same price as I pay IDN (12 month contract) - you should also get a fixed IP address.

SnoopZ 13-01-2026 19:57

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Paul (Post 36208909)
I think you'll be fine with Zen, same price as I pay IDN (12 month contract) - you should also get a fixed IP address.

They provide a FRITZ!Box 7530 AX, hopefully that'll be good enough but I never needed anything fancy so if a VM Hub is good enough then this should be, the house is also small so WiFi range is never more than 15ft or so while inside.

adzii_nufc 20-01-2026 16:55

Re: FTTP who to buy it from - Recommendations please
 
Late post but happy to clear some tidbits up from reading through.

CityFibre, Youfibre and other 'altnets' do commonly use existing infrastructure via Openreach and the PIA service offered. Virgin also use this where available. They do also create their own infrastructure, Underground boxes using green or purple ducting marked with their company name on as well as erecting new poles. Openreach on the otherhand wont or very seldomly use third party infrastructure due to costs. The costs Openreach charge to use their infrastructure is significantly lower to the altnets than the charges the altnets would charge Openreach. If I remember correctly Openreach charges are capped on that front due to it being BT and then before that the GPO thus government funded (you can still find a lot of GPO underground boxes and telephone poles marked GPO)

The obvious downside to a lot of this is large areas of the UK were built with cables buried directly in ground, an altnet comes and lays trenches all over the place and installs ducting, 5 months later you get Openreach digging up the same footpath to do the same.

Everyone builds the network quite differently too. Virgin use sub ducting and tubing to blow fibre bundles through. CityFibre often do this but also mix with physical sheathed cables. Netomnia on the otherhand build some areas almost identically to Openreach, using the same CBT's and fibre nodes in areas Openreach havent yet reached, but have been seen to be using blown tubing in areas that Openreach have FTTP. Almost like they're wanting to be bought out at some point.

There were also once areas with no BT/Openreach provider for periods of time. I cant imagine they were that common but a few north east towns built from scratch in the 50's up over were essentially forced into these alternative cable providers that would provide a service back to the BT exchange whilst selling their own television products or television reception. BT/GPO eventually did provide services at later dates but Telewest/NTL/Virgin got a strong foothold in these areas with broadband later down the line.

The last one incredibly is new housing companies creating their own altnet and bundling that in with a home purchase, forcing you to take their product or nothing when purchasing the property, the most notorious for this is Persimmon homes which have next to no Openreach/Virgin or other altnet FTTP due to having an exclusive deal with their own provider as well as not having the council adopt the estate roads for a fair while which won't allow any other provider to build for a set amount of years.

SnoopZ 20-01-2026 18:35

Re: FTTP who to buy it from - Recommendations please
 
Thanks for the informative post, I'll ask the engineer when he gets here if they're using Cityfibre ducts because they are the only people I saw digging trenches.

I've just this minute had confirmation of my installation date and I was happy I was able to change it to Saturday 31st January instead of Friday 30th all with a simple click!

I did have issues placing the order because there was a known issue of orders getting automatically rejected and Zen Support was fantastic and all done quickly via email, I've been given my username and password and IP address already, no modem yet.

adzii_nufc 20-01-2026 22:39

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36209334)
Thanks for the informative post, I'll ask the engineer when he gets here if they're using Cityfibre ducts because they are the only people I saw digging trenches.

I've just this minute had confirmation of my installation date and I was happy I was able to change it to Saturday 31st January instead of Friday 30th all with a simple click!

I did have issues placing the order because there was a known issue of orders getting automatically rejected and Zen Support was fantastic and all done quickly via email, I've been given my username and password and IP address already, no modem yet.

Zen sell FTTP through Openreach and CityFibre. Fair chance you'll be using CF's network.

It usually tells you when buying a package, I know Vodafone do when providing a line via an Altnet.

Virgin Media did intent to go wholesale too and offer their network up for use by altnets but backed out I believe. I do wonder if their very differing network types in areas played an issue. Had the pleasure of using their XGS-PON product with a HUB 5x. Given that they've set this up so that the optical cable and thus light travels directly to the router rather than an ONT, I cant see how they could have wholesaled these areas out to other providers, unless they covered the virgin logo with a Vodafone one :D Good service though, just had a huge drawback of no ONT and a router that had no Modem mode, leaving you with double NAT mesh networks.

Other than I believe BT intend to shuffle every non-business customer onto EE as that becomes the consumer broadband and telephone base of BT group, ive probably about covered everything.

SnoopZ 21-01-2026 00:33

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by adzii_nufc (Post 36209344)
Zen sell FTTP through Openreach and CityFibre. Fair chance you'll be using CF's network.

It usually tells you when buying a package, I know Vodafone do when providing a line via an Altnet.

Virgin Media did intent to go wholesale too and offer their network up for use by altnets but backed out I believe. I do wonder if their very differing network types in areas played an issue. Had the pleasure of using their XGS-PON product with a HUB 5x. Given that they've set this up so that the optical cable and thus light travels directly to the router rather than an ONT, I cant see how they could have wholesaled these areas out to other providers, unless they covered the virgin logo with a Vodafone one :D Good service though, just had a huge drawback of no ONT and a router that had no Modem mode, leaving you with double NAT mesh networks.

Other than I believe BT intend to shuffle every non-business customer onto EE as that becomes the consumer broadband and telephone base of BT group, ive probably about covered everything.

I'll be on the Openreach network, unfortunately City Fibre is still in the 'planned' stage in my area and not Live, but I hope it'll go live by the time my 18 month contract is up because it'll be cheaper and off better speeds.

In the email they say the ONT needs to be close to a power socket, do they mean right next to it so they can grab power from it by plugging something in because in the Zen videos nothing was plugged into a power socket so do they just use that for the modem?

Paul 21-01-2026 02:10

Re: FTTP who to buy it from - Recommendations please
 
Got another letter from Netomnia saying works are planned.
Registered with YouFibre as well, who basically said the same thing.

adzii_nufc 21-01-2026 08:43

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36209347)
I'll be on the Openreach network, unfortunately City Fibre is still in the 'planned' stage in my area and not Live, but I hope it'll go live by the time my 18 month contract is up because it'll be cheaper and off better speeds.

In the email they say the ONT needs to be close to a power socket, do they mean right next to it so they can grab power from it by plugging something in because in the Zen videos nothing was plugged into a power socket so do they just use that for the modem?

ONT requires its own power source so essentially yeah, as close to a socket as possible. Optical cable comes in through the wall and plugs into the ONT which receives its own power from the plug.

SnoopZ 21-01-2026 11:16

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Paul (Post 36209349)
Got another letter from Netomnia saying works are planned.
Registered with YouFibre as well, who basically said the same thing.

I found this site very helpful knowing what works being done and by who and when things go live, it's how I found out Openreach went live months before I got the first house mail or email saying something was available to order. Just put in your address in top right.

https://bidb.uk/

---------- Post added at 09:49 ---------- Previous post was at 09:45 ----------

Quote:

Originally Posted by adzii_nufc (Post 36209359)
ONT requires its own power source so essentially yeah, as close to a socket as possible. Optical cable comes in through the wall and plugs into the ONT which receives its own power from the plug.

Thanks, I'll use the socket behind my living room door so I won't be able to see the lights.

---------- Post added at 10:16 ---------- Previous post was at 09:49 ----------

Has anyone had any experience with the AVM Fritz!Box 7530AX modem supplied? I only have a 2 bedroom house so I don't need to purchase my own.

I'm just hoping there are no limitations so I don't have issues with my IPTV services being blocked where I can't stop it by clicking a setting?

https://uk.fritz.com/products/fritzb...tzbox-7530-ax/

SnoopZ 23-01-2026 11:11

Re: FTTP who to buy it from - Recommendations please
 
Another couple questions, when Openreach pull the cable and fit the ONT inside the house do they also connect it up to the modem and test it out or is that upto me to wait for it to go live after he's left?

Can anyone please provide a photo of what I should expect in the way of an ONT box inside the house, I'm hoping it'll be one little box next to a mains socket but a Google search leaves me unsure.

thenry 23-01-2026 12:07

Re: FTTP who to buy it from - Recommendations please
 
Is the router a self install?

SnoopZ 23-01-2026 12:48

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36209490)
Is the router a self install?

I'll be sent my modem 4 days before the Openreach install date, I was just wondering if an Openreach engineer would then plug it in to test the service, but as all modems are different I guess it'll be left to me to do it, possibly.

pip08456 23-01-2026 12:57

Re: FTTP who to buy it from - Recommendations please
 
1 Attachment(s)
Quote:

Originally Posted by SnoopZ (Post 36209487)
Another couple questions, when Openreach pull the cable and fit the ONT inside the house do they also connect it up to the modem and test it out or is that upto me to wait for it to go live after he's left?

Can anyone please provide a photo of what I should expect in the way of an ONT box inside the house, I'm hoping it'll be one little box next to a mains socket but a Google search leaves me unsure.

Normally Openreach will make sure all is working before leaving provided it is already acttivated by the ISP.

Otherwise they will check they will check the connection to the head end.

The ONT (modem) is about 3"x 3".

https://www.cableforum.uk/board/atta...6&d=1769169363

SnoopZ 23-01-2026 12:59

Re: FTTP who to buy it from - Recommendations please
 
Thanks Pip.

daveeb 23-01-2026 20:11

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36209363)
I found this site very helpful knowing what works being done and by who and when things go live, it's how I found out Openreach went live months before I got the first house mail or email saying something was available to order. Just put in your address in top right.

https://bidb.uk/

---------- Post added at 09:49 ---------- Previous post was at 09:45 ----------



Thanks, I'll use the socket behind my living room door so I won't be able to see the lights.

---------- Post added at 10:16 ---------- Previous post was at 09:49 ----------

Has anyone had any experience with the AVM Fritz!Box 7530AX modem supplied? I only have a 2 bedroom house so I don't need to purchase my own.

I'm just hoping there are no limitations so I don't have issues with my IPTV services being blocked where I can't stop it by clicking a setting?

https://uk.fritz.com/products/fritzb...tzbox-7530-ax/

Yes I have the 7530AX, they supply it to those using 500 or 900 mb. Seems a decent bit of kit compared to the VM offerings, had no problems with it and the interface has far more options than the VM hub offered. You can also get the 3000AX repeater off them for a monthly fee but I bought one direct from Germany, works well as a mesh system.
The ONT has a power supply with a fairly short cable. probably less than a metre so if possible get them to install near a mains socket though i suppose you could use an extension cable to get juice to it.

pip08456 23-01-2026 20:13

Re: FTTP who to buy it from - Recommendations please
 
You're welcome, you will get a router allredy configured for you ISP (other settings may be avaiklable to you). The ONT is also what you call a Mo0dem or acts in the same way, it changes the light signal into an electrical one that the router can understand.

SnoopZ 23-01-2026 20:44

Re: FTTP who to buy it from - Recommendations please
 
All very interesting thanks all.

I remember reading that you had to wait a while for a connection to settle once switched on with older broadband, is it the same with FTTP?

Paul 23-01-2026 22:33

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by SnoopZ (Post 36209525)
I remember reading that you had to wait a while for a connection to settle once switched on with older broadband, is it the same with FTTP?

No, it should just work.

Openreach will test the fibre connection to the ONT is working.

You will have to connect your router into the ONT's ethernet port.

adzii_nufc 24-01-2026 18:26

Re: FTTP who to buy it from - Recommendations please
 
As per others, it'll just work from the get go.

Good engineering practice however is to ensure a good light reading before syncing the ONT. Generally check whether the light is between the required range of -13db to -27db whilst a lot of testing is carried out during build, you still want to eliminate a bad splice somewhere from the house to the CBT splice at the node.

What ONT you get depends on the headend rack at the exchange. Adtran ONTs only function with Adtran racks. Huawei, Nokia and Zyxel all function interconnected.

Huawei is being phased out and the standard install now appears to be leaning towards the 2.5g ONTs across the board. The Nokia and Adtran offerings basically just look like the one Pip posted above. The Zyxel ones on the otherhand are big units (Below article is old and Zyxels are now in the network)


https://www.ispreview.co.uk/index.ph...and-lines.html

Paul 24-01-2026 21:38

Re: FTTP who to buy it from - Recommendations please
 
1 Attachment(s)
No idea what make my ONT is.
I cant see anything on the front or side.

It looks identical to this one ;

https://www.cableforum.uk/board/atta...chmentid=31618

SnoopZ 24-01-2026 21:42

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Paul (Post 36209587)
No idea what make my ONT is.
I cant see anything on the front or side.

It looks identical to this one ;

https://www.cableforum.uk/board/atta...chmentid=31618

I did an AI image search and it says it's made by Adtran SDX611 GPON ONT.

adzii_nufc 24-01-2026 23:12

Re: FTTP who to buy it from - Recommendations please
 
Serial numbers for Adtrans all start with ADTN:D

Paul 24-01-2026 23:41

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by adzii_nufc (Post 36209595)
Serial numbers for Adtrans all start with ADTN:D

That confirms mine then, it starts with ADTN.

Stephen 25-01-2026 12:25

Re: FTTP who to buy it from - Recommendations please
 
2 Attachment(s)
My unit looks pretty different. Had it for 5 years when the house was built.

SnoopZ 25-01-2026 13:53

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Stephen (Post 36209613)
My unit looks pretty different. Had it for 5 years when the house was built.

I think yours maybe the same but with an external enclosure for some reason, but you should be able to tell.

adzii_nufc 25-01-2026 17:41

Re: FTTP who to buy it from - Recommendations please
 
Shrouds and enclosed shrouds like that are the common practice on new build homes. Generally the developers and construction workers plan and install the optical cable through the walls with the electrics so that they come out via a wall socket somewhere in the property and these cases used to cover what was essentially a hole in the wall behind it.

I generally find it good practice to at least use some form of ONT shroud rather than have two screws and the ONT slotting onto them.

Stephen 25-01-2026 19:28

Re: FTTP who to buy it from - Recommendations please
 
It is in the cupboard next to the front door. The fuse box and electric meter and solar fuse and meter are mounted there too. The fibre optical cable comes in the front all and it just loose up till it is connected to the ONT.

adzii_nufc 26-01-2026 00:23

Re: FTTP who to buy it from - Recommendations please
 
Aye, a lot has changed now.

Its fairly standard now that the majority of new build houses with the exception of a few infamous builders ive listed above to provide the option of multiple FTTP providers in one go (Openreach, Altnets and Virgin) pre-installing the optics in the property as its built and then Openreach, Virgin and whatever Altnet got a contract will come out and install the external equipment and an ONT.

On top of that, ive noticed a lot are laying CAT6 all over the builds and ethernet sockets in every room which is a great idea alongside the media sockets in living areas for virgin services.

All great ideas really.

SnoopZ 30-01-2026 15:55

Re: FTTP who to buy it from - Recommendations please
 
Tomorrow is my day of installation 8am-1pm by M J Quinn Integrated Services, I've received the Fritz!Box 7530 AX, login details and my IP Address I just hope they drill through the house wall in the most convenient spot and don't try and route the cable through the house.

Is it up to me to plug the Fritz!Box in and set it up or is it normal for them to do it?

Stephen 30-01-2026 16:01

Re: FTTP who to buy it from - Recommendations please
 
Just tell them where you want it and don't let them fob you off.

SnoopZ 30-01-2026 18:04

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Stephen (Post 36209825)
Just tell them where you want it and don't let them fob you off.

That's my plan and it is pretty straightforward assuming they don't have trouble cabling up to my front door underground, but there is ducting there for the original BT line and VM, so I assume they will be using the BT one.

---------- Post added at 17:04 ---------- Previous post was at 16:46 ----------

Are Openreach aloud to use VMs ducting because I know this isn't blocked as I had a repull a few years ago, my BT ducting on the other hand does have cabling in it that's connected to the house but has never been used in the 28yrs it's been in, I'm guessing they could use the existing BT wire to pull the other cable through? My concern is I live down paved road but I saw VM lifting a drain cover 30 yards from my house so is it likely that cover has access to both BT and VM ducting?

pip08456 30-01-2026 22:18

Re: FTTP who to buy it from - Recommendations please
 
Openreach cannot use VM's ducting. As to the siting of you ONT you can request your preference then it is up to the engineer.Most will do it within reason but contractors are paid by the job so want to do as many in a day as possible. They prefer the quick easy way.
They have the right to just walk away and sign the job off as "unable to complete" if they consider it unreasonable just as you have the right to refuse innstall.

SnoopZ 31-01-2026 14:43

Re: FTTP who to buy it from - Recommendations please
 
Installation went very well and an extremely neat job done, the cable was pulled from a manhole approx 30ft away, I ended up with a zyxel pm5313-00 ONT, apparently it's the latest from Openreach and they got it all activated for me, they didn't have to do that.

Only setup wireless devices so far because I want to move the Fritz!Box to under the TV, and not ready to unplug it all yet.

thenry 31-01-2026 14:46

Re: FTTP who to buy it from - Recommendations please
 
:woot: this is very pleasing to read :D you done a speedtest?

SnoopZ 31-01-2026 14:51

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36209886)
:woot: this is very pleasing to read :D

Zen is also working fine with my IPTV so I'll test it for a week or so before giving VM 30 days notice.

---------- Post added at 13:51 ---------- Previous post was at 13:47 ----------

Quote:

Originally Posted by thenry (Post 36209886)
:woot: this is very pleasing to read :D you done a speedtest?

On my Pixel 9Pro XL it gives me pretty much what I'm paying for 900Mbps down and 100Mbps up, for some reason I only get 700ish down on both my Samsung tablets, I've not yet connected it to Ethernet. Ping says 8ms and 0 Jitter on Speed test net.

thenry 31-01-2026 15:02

Re: FTTP who to buy it from - Recommendations please
 
How much is it monthly?

---------- Post added at 13:57 ---------- Previous post was at 13:55 ----------

Quote:

Originally Posted by SnoopZ (Post 36208908)
Decided to go with Zen primarily because it's got UK based support which seems to get good reviews, it's not the cheapest but it's an 18 month contract on Full Fibre 900 so that will be £50 a month, however I'm currently paying £128 a month to VM for 250mb, TV and phone( I know it's alot but didn't want the hassle of negotiating again and taking another 2 year contract).

I'll be cancelling all of VM including landline and my TV license so will save a monthly fortune and will rely on Zen and my IPTV service which is basically paid for with my EVERUP gift card monthly savings, so that will be a very nice yearly saving and maybe I can chuck it into my pension or an ISA.

Got it no bother. £50 :shocked:

---------- Post added at 14:02 ---------- Previous post was at 13:57 ----------

My mother in London can get community fibre 1gb for £25

SnoopZ 31-01-2026 15:03

Re: FTTP who to buy it from - Recommendations please
 
Yeah £50 a month, I could have got it from Sky for £36 but I went with Zen because of their excellent UK customer service and 18 month contract.

You basically get what you pay for and I'm super happy so far, VM currently rip me off for £128 a month on crappy services.

City Fibre is still in the planning stage here and that will likely cost me £35 a month.

thenry 31-01-2026 15:23

Re: FTTP who to buy it from - Recommendations please
 
Very wise :tu:

pip08456 31-01-2026 23:06

Re: FTTP who to buy it from - Recommendations please
 
Openreach engineers us Fast.com for speed tests although it looks like Speedtest is showing good results.
I'm sure when you connect to etherenet everything will be OK.

SnoopZ 31-01-2026 23:28

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by pip08456 (Post 36209935)
Openreach engineers us Fast.com for speed tests although it looks like Speedtest is showing good results.
I'm sure when you connect to etherenet everything will be OK.

Rather than move the Fritz!Box to under the TV there is already a TP-Link LS1005G Gigabit 5-Port switch there so my plan is to use that, hopefully it'll be good enough.

SnoopZ 01-02-2026 17:56

Re: FTTP who to buy it from - Recommendations please
 
All my wireless and ethernet equipment are connected to my FTTP and are behaving as expected, very happy with everything.

thenry 01-02-2026 17:58

Re: FTTP who to buy it from - Recommendations please
 
https://www.thinkbroadband.com/broad...toring/quality

:LOL:

SnoopZ 01-02-2026 18:09

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36209947)

Yes I often use that and it's far better than my VM one but with all the messing around I'm not posting it though like we all did years ago.

I avoid using Fast.com the results are bad which ever internet I use too.

thenry 01-02-2026 18:22

Re: FTTP who to buy it from - Recommendations please
 
https://f8lure.mouselike.org/auth.asp

Aswell

SnoopZ 01-02-2026 18:36

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by thenry (Post 36209949)

Not sure how to use that when adding a test.

My IP of course!

SnoopZ 02-02-2026 11:59

Re: FTTP who to buy it from - Recommendations please
 
I didn't think I would take advantage and notice a speed bump from 260Mbit to 900Mbit because I don't use a PC to download from anymore because mostly everything is streamed. However my PS5 Pro connects to the Playstation network at 900Mbit so I now realise how much of a convenience the higher speed will make and can never go back!

Jimmy-J 03-02-2026 18:33

Re: FTTP who to buy it from - Recommendations please
 
Brsk ISP is soon going to be known as Youfibre.

pip08456 03-02-2026 23:03

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by Jimmy-J (Post 36210019)
Brsk ISP is soon going to be known as Youfibre.

You mean they have been bought out by Youfibre.

Jimmy-J 04-02-2026 00:36

Re: FTTP who to buy it from - Recommendations please
 
Quote:

Originally Posted by pip08456 (Post 36210031)
You mean they have been bought out by Youfibre.

Is brsk being taken over or going away?

No, this isn’t a takeover. Brsk and YouFibre are sister companies and this is a planned move to bring them together under one brand. The same people and teams are still here - we’re just operating under a single, unified name going forward.

Link


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