Sky TV National Issue
 

Something going on this evening.

My box died multiple times (just went blank, and stopped responding).
I had to power cycle it each time, each time it failed, the mini's went off as well.

After the third time I went looking for help and there are hundreds of posts on Sky Community about this happening.

Tried to log into my account on My Sky, and it fails, saying something about Maintenance.

Bah, and its just done it again as I'm typing this.

---------- Post added at 23:29 ---------- Previous post was at 23:22 ----------

Hmmm, huge spike on down detector.
Multiple reports in the national papers, something has broken.

---------- Post added at 23:43 ---------- Previous post was at 23:29 ----------

Moved to current affairs as it seems a national outage.

Re: Sky TV National Issue
 

I'm at work so will find out if I've been effected when get home in the morning.

Re: Sky TV National Issue
 

Went off a few times here, I thought it was the Sky Q box failing so tried calling sky to get a message saying all there systems were undergoing maintenance and to call back later. Couldn't log in to mysky app or the sky forum either.

Re: Sky TV National Issue
 

Yeah my box was off when I come home from work. Green button was on but no signal message on screen. Turned off at the wall then back on and it all seems fine now so far anyway. What I don't understand is why are Sky being so secretive about this issue?

Re: Sky TV National Issue
 

Me too, around 9:00.

I had to reboot it three times, and it was off again this morning.

but seems to be working now.

I was thinking I was going to have to contact them today. Glad I've read this.

Re: Sky TV National Issue
 

Covered by all the national papers, and other sites, but nothing at all on the BBC News site. Go figure.

Re: Sky TV National Issue
 

I actually received a text on Saturday from Sky apologising for the issue and advising it had been rectified.

Re: Sky TV National Issue
 

Yeah me too but felt it was rather late

Re: Sky TV National Issue
 

O dear o dear, taking customer care lessons from virgin ::D

Re: Sky TV National Issue
 

Yeah, I got one over the weekend as well. Still no explanation on what actually happened.

Re: Sky TV National Issue
 

Why would the BBC want to keep quiet about a competitor having technical problems :confused:

Re: Sky TV National Issue
 

Perhaps because anyone that doesn't have SKY won't care, and if you have it you all ready know

Re: Sky TV National Issue
 

I heard it on our BBC local radio news the following morning.

Re: Sky TV National Issue
 

How is that relevant ? Lots of people dont have M&S accounts, or Co-op accounts, but their troubles were still covered.

Also, you dont know its a national issue unless they cover it, I didnt know it was more than just my box util I started searching online, and came across the news items.

Re: Sky TV National Issue
 

Would have thought that most of the country has at some point used these shops, more than likely paid card. Have to say tend to watch sky news, never heard it mention there either.

Re: Sky TV National Issue
 

I got an email this morning offering me a free movie to buy and keep as a gesture from Sky.

Seems a bug caused boxes to go in to standby.

Re: Sky TV National Issue
 

Very kind of them I'm sure:)

Re: Sky TV National Issue
 

No fair, I didn’t get one.

Re: Sky TV National Issue
 

Or me, at least not yet.

Re: Sky TV National Issue
 

Not got one either

Re: Sky TV National Issue
 

It was in sky store on the main Q box, then in the top row of icons. Sadly not the best film selection.

Re: Sky TV National Issue
 

received mine 30mins ago!

Re: Sky TV National Issue
 

Guess it in reality , it cost them zero

Re: Sky TV National Issue
 

Yeah, I got an email today as well, bought my film this afternoon.

Re: Sky TV National Issue
 

Got mine too,not used it yet

Re: Sky TV National Issue
 

Got ours too. Mrs G will spend it, she's good at that!

Re: Sky TV National Issue
 

Couldn't find it in Sky store,anyone help please?

Re: Sky TV National Issue
 

Sensible of Sky to offer something as a gesture to make up for it to restore any goodwill lost

Other pay TV companies take note!

Re: Sky TV National Issue
 

I went into the Store on my Sky Q, and it was one of the "tiles" on the top row.

Re: Sky TV National Issue
 

Will check again later,maybe I missed it or it hasn't come through yet