V6
 

Awaiting 4th box in 7 months coming tomorrow , getting silly would horizon be any better

Re: V6
 

What's wrong with it, and were the previous ones the same?

Re: V6
 

Faulty hard drive , yes it's the second to pack in . Asked engineer if I should look at 360. Answer was a very simple NO . Not worth the extra cost. The only real difference is that you can talk to it ! Got a new box from van when told about the failures, heres hoping , but a least did not have to put programme links in again. Thanks to post about moving info . It works :D

Re: V6
 

The box isn't on a shelf near a speaker, is it? I suspect vibration is often the cause of hard drive failures.

Good to know that copy series links still works.

Re: V6
 

Do you turn it off every day ?
Powering them on and off all the time is not good for hard disks.

Re: V6
 

---------- Post added at 21:37 ---------- Previous post was at 21:36 ----------

No shut TV down but that's it

Re: V6
 

Do people actually turn off there electronics?


Most, if not all, are designed to use less energy when in standby nowadays

Re: V6
 

Bear in mind that there are very few "new" Arris manufactured V6 boxes about now. The majority of replacements are refurb units specifically for TiVO V6 fault swapouts. Arris boxes can run both TiVO & Horizon firmware, but the newer Humax boxes only run Horizon.

Re: V6
 

Totally get what you are saying ,does that mean the engineer is a liar:dozey: he said replacements are not sent out in sealed polythene with all the eu etc , tec paper work. Seems to have settled down after 48 hrs or so .

Re: V6
 

Have spoken to agents 11 times in 6 days , each one before today have said the problem is at there end and is fixed . Now sending an engineer , what the point is I don't know

Re: V6
 

What's the fault this time?

Re: V6
 

The TV shuts down giving a snowscreen. Rebooting the box does nothing, doing this gives a red/pink screen with the virgin logo , this changes back to a snow screen . It is a matter of waiting for it to reappear, I mean it comes back as if nothing has happened, not a startup screen ,welcome etc. I have been told by all but the last agent that the box has not activated ( he promised a phone call back , still waiting for that (12 hrs) )Remember it could have been working for number of hours before. Each time I have called we go around in circles, before being told that it is fixed , even had a email saying the same thing. The last agent gave up. And is sending the engineer, really not sure what he will do and feel that I am just hanging around for nothing will see

Re: V6
 

I think that's a communication problem between the box and TV. Have you got a different HDMI lead you could try? Also factory reset your TV if it has such a thing.

It's definitely not an activation problem. It would never work if it was.

Re: V6
 

Guess the engineer will give it a go , the hdmi lead was supplied by Virgin . It happened on the old TV. And a week old new one. Would the TV cause a problem that happen after a number of hours working fine , and restart 5 minutes later ?

Re: V6
 

I'd second SP's idea to try a different HDMI cable. Is it near a lot of other cables ?

Re: V6
 

No only TV power cable. This only started after the broken box (hard drive faulty) was replaced. New TV was already in place.other than that everything has been the same for a number of years. What is annoying is that the agents keep saying that the box was not activated and it was once they reset it

Re: V6
 

It was the box remote didn't talk to it , it should blink when used , it didnt has replaced everything,

Re: V6
 

Replaced V6 and the remote (and the HDMI cable)?

Re: V6
 

Yes he replaced everything, went off when he was here, saw that the box didn't blink when remote was used( didn't know it should) thought it was safer to replace everything, basically said that the last engineer lied [ as suggested here) regarding box. And the call centre is a waste of time, he said that virgin were looking to move back to UK, who knows, sorry but my trust in Virgin employees is at an all time low. :) the only constant is don't change to360. At least for me, didn't see any advantage.

Re: V6
 

If everything VM side has been changed it might be your TV thats faulty

Re: V6
 

Worth checking the input source settings on the TV. It could be defaulting to the internal tuner even though you have an HDMI connection hence the snowstorm.

You might have to "burrow" down in the setup menus to see the relevant defaults. My Bravia has some weird and wonderful things down there.

Re: V6
 

It's been fine since the replacements . As a aside when it went in front of him ,connected to small TV didn't make any difference hence dismissed the TV as problem. Also it worked on smart TV settings when not working via Virgin , checked hdmi sockets ,dvd player worked on the one box failed on . At least he was honest enough to say he had no idea what has gone wrong. He was puzzled why when it died the remote seemed to as well. Anyway all is fine .

Re: V6
 

Strange that you had so many probs getting a replacement. My V6 box died on the 9th Jan. I called and got directed to a web link to arrange an engineer out. They came out and replaced the box on the 11th. That's it really, not a single prob nor did I have to call them again either. So on that I can't fault the service at all.

Re: V6
 

Good for you, guess a second problem in a week bu**** up the script had what you said for the first box, second in a week , really caused a lot of problems :shocked:

Re: V6
 

Offered a £10 in compensation , told them to give it to charity, don't expect it to happen :shocked: everything is still fine no problems at all , guess the kit is made down to price, not that I blame them if you can get away with it,