O2 scam calls
 

Since I've been migrated from Virgin Mobile to O2 I've received a steady stream of scam calls. Just sharing this knowledge in case others get them too.

They pretend to be O2 and say that as a loyal customer, you are entitled to a 30% discount. In the background, they text O2 and ask for your pass code to be sent to you.

They then request your O2 pass code from you before they can transfer you to their "discount department". They state that the code should not be shared with anyone except the person you are speaking to.

Fortunately, O2 advise you not to share the code with anyone at O2.

Presumably, if you shared the code with the scammer, they would load lots of charges onto your account and have access to your personal details and bank details with impersonation opportunities.

I never got similar calls when on Virgin Mobile.

Re: O2 scam calls
 

I just tell them to go forth in short jerky movements:D

Re: O2 scam calls
 

I just had one of these scam calls, could barely understand it, but I let it play out.

Here is what happened.

They did not ask me for any private information, they already had my name, my address, my bank account I use for O2, this bank account actually isnt used for any other company, which tells me O2 have been compromised.

They had my email address I use for O2, although this one I use for various things.

After I hung up they tried to ring me every minute for nearly an hour.

They sent me emails which showed a £36 monthly payment to pay for an apple iphone, which they told me on the phone would be a free gift from O2.

The email checking the headers actually came from O2 mail servers.

They also sent me a password reset email and I can confirm my password no longer works on the O2 web page.

They asked me my security question (correct question) I gave them the wrong answer, and they said it was wrong.

They then asked me to repeat a passcode to authorise an account change as a bypass to the security question which is when I hung up.

I confirmed my password did change.

--

Rang O2 on 202

I got told to send the caller number to 77726 SMS, but the message fails to send, O2 confirmed my password changed but they said its because they did it in the past (not convinced) they reset it again for me, and confirmed nothing changed on my account otherwise. Never had this before with any other provider, O2 need to admit they been compromised and sort their stuff out.

The email I got after calling 202, came from the same email servers as what the scammer sent.

Also to add I have had a crap ton of missed calls on my O2 phone lately, I expect they all these scammers now.

Also like said above I never had this on either EE or giffgaff.

Re: O2 scam calls
 

I had a call too - yes they knew everything on my O2 email account except for the password and secruity word. They knew to the penny my last bill.

She said her name was Sara - spelt S A R A H ??

She said her O2 id number and said I could sue her if she was lying ??

She gave the contact number if wer get cut off as a mobile number - and when I hung up she called from three different numbers around the county.

Re: O2 scam calls
 

Had another this evening - similar number to before.

Re: O2 scam calls
 

That should be 7726 ("SPAM")

Re: O2 scam calls
 

Re: O2 scam calls
 

Thanks, sent it now.

Re: O2 scam calls
 

Just had another of those calls, the first one showed it was from Manchester, today it was from London.

I just told them in dont use O2, which I dont, and they put the phone down and I then blocked the London number the same as I did Manchester number.

Re: O2 scam calls
 

Calls coming in thick and fast, I have become super popular since moving to O2 from giffgaff on my second phone. 9 calls in last 24 hours.

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I got this last month - offering me a discount I needed to tell them the code etc.

Obviously suspicious. I asked them my name and they said they didn’t know :dunce:

Re: O2 scam calls
 

A simple question that exposses a slight hole in their scam master plan I think. :)

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When I got a call from them they knew my name, address and they knew my monthly payment plan which was not the VM default level.

They had no access to my account - I reckon somebody had got a batch of O2 data.

Re: O2 scam calls
 

On O2 via Tesco had nothing, no idea what that means/proves

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Just had a legitimate text from O2

All good practice of course. Chance? Do they know of a data leak?

Re: O2 scam calls
 

This all sounds like a data breach to me! I remember a good few years ago TalkTalk was hacked any they basically had a lot of data from customer database. would not surprise me if this has happened again with o2..

Re: O2 scam calls
 

I had the same problem with Talk Talk my data was sold on by a call centre used by Talk Talk in India. People would ring up and they would know your address, age etc, I just stopped using them.

Re: O2 scam calls
 

Probably not, just that time of year for scammers, so prevention is better than cure - I’ve had similar emails in the last few days from Halifax, Barclaycard, Amex, Skipton Building Society, PayPal, & Amazon…

Re: O2 scam calls
 

Difference is these are not in the same volume and dont already know all your private details.

I think its almost 100% O2 have been breached at this point, they have in my opinion decided its better for them to keep it internal.

Re: O2 scam calls
 

They’re not allowed to "keep it internal" - they have to inform the ICO within 24 hours, be then inform customers.

https://ico.org.uk/for-organisations...aches-a-guide/

Re: O2 scam calls
 

If they required to do it then why do we have customers in the past dragging their feet on making it public?

I think its only an issue if they get caught withholding it? How does the ICO know they withholding if they dont report it?

I suppose its possible O2 havent realised they have been compromised, or they feel they cant confirm it.

Re: O2 scam calls
 

Those two statements contradict each other.

Re: O2 scam calls
 

Seems easy enough to understand.
His opinion is they got breached, and havent told anyone.
However, he admits [its possible] that his opinion may be incorrect.

Re: O2 scam calls
 

So I think its almost certain they have been compromised.

The bit I think confusing you is I posted I think they have made a decision to keep quiet about it, but the second quote is me acknowledging they might not be aware, or they might not be sure and might still be investigating it or something.

Paul beat me to it. :)

Re: O2 scam calls
 

O2 scam text today. Payment method isn’t valid etc etc. Click link.

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A couple of 02 scam calls today both from different numbers!!! Both numbers now blocked

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I always say I will help and get my details, I then put the phone near the radio so they have something nice ti listen to. they ring off after a while.

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Used radio to keep them company for years:rolleyes:

Re: O2 scam calls
 

Been with O2 for years now. Never had any calls pretending to be O2.

Most of my spam calls are the usual you've had a car accident type. I usually start with but I get the bus as I can't drive. Call ends quickly.

Re: O2 scam calls
 

If you get a call from the one that says about an accident you've been in I say one of the following 2, then immediately hang up.

1. Do you mean the one I died in?
2. Do you mean the one with the elephant and industrial lubricant?

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I tell them i have accidents all the time so which one are they talking about and in which life.

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I don't answer any phone call or text from a company these days.I have gone back to snail mail since my husband passed away last month because his iPhone went missing in the hospital the day he died..

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I'm just glad my Samsung phone has its own system for alerting me to who is calling and if its suspected spam etc. That way I don't answer. If they genuinely want me they'll leave a message.

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I dont answer numbers unless I recognise then, or Im expecting a call.

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I do love the "Suspected Spam" warning on the display.




I normally don't, but I'm getting a lot of "Private Number" call and numbers I don't know, but as these could be about my dads health car I have to answer them.

Re: O2 scam calls
 

O2 urgent call to customers - turn off text message previews now

https://www.walesonline.co.uk/news/u...wsApp_AppShare