Internet down
 

Internet down to snails pace B42 Perry Barr area.

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None at all now.

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Run test not working either

---------- Post added 19-06-2023 at 00:16 ---------- Previous post was 18-06-2023 at 23:28 ----------

Can’t get email on mobile data either.

Re: Internet down
 

Only email is down for me inc Webmail and others on VM forum experiencing the same.

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Yep, just email (ntlworld) is down for me also.

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My email is working now, not sure if it will be intermittent knowing VM.

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Still got no internet or email.

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Just slow flashing blue light on hub.

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Sorry we can’t run a test right now

Re: Internet down
 

That is the built in parental control if you get caught looking at naughty sites. ��

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@virgin.net and @ntlworld.com email servers not accessable. Internet is OK

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Fix is said to be 10am today (lol) the issue made the papers and Down Detector.

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Yes they put the fault on app this morning

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The email issues are the perfect example of why you should never use your ISP's email service (if they offer one) always go with a 3rd party such as G-mail or Outlook it's also easier when you change ISP's as you don't have to faff about changing your email address with sites

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Absolutely but people are scared of change I guess, in the end they may regret not putting their main stuff on outlook or Gmail.

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I still use an old hotmail address on a couple of sites

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Agreed. I'm lucky though. My first ISP ever was BT Internet. Even though I haven't been with them for over 20 years I have kept my old email address because BT allow old customers to use their email servers for just over £4.00 a month. We kept our addresses because as one of BT's first ever customers our email addresses are really simple with just our names and no numbers. We have Gmail and Outlook addresses too.

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Several email addresses/providers are ideal. One for important stuff that you rarely give out, another to give those you know will send junk, one for everyday use and a spare one in case needed. Still have ntlworld one, but wouldn't depend on it.

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No My Virgin Media or email since this morning.

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Email sort of works still no internet

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Same here.

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Anyone else still got no internet?

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Internet working on tablet VPN not working on pc neither is e mail Facebook is .

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Got my @ntlworld.com addys back, the @virgin.net addy still not authenticating, though the server seems to be there.

No internet problems.

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Had no @ntlworld email all day, still nothing.:rolleyes:

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Internet has been fine here all day, tried logging into email via my Virginmedia and it times out.

If getting to Virginmedia/ntlworld email is important to you then move all important stuff over to Outlook or Gmail or other none ISP email, it's a no brainer.

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Still no ntlworld.com email here in jolly old Renfrewshire.

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No e-mail in Leeds either, been in the process of migrating all my important contacts to gmail for a while and this is exactly why.

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Still no internet B42 area birmingham

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Service restored around 21.10 .... hoorah
Went off again around 21.12 ...boooo

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8:30am fix now

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Thanks, hope so as one of the family needs their e-mail access urgently.

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Status says broadband is fixed but still no internet.

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Working here now.

Is it possible to get virgin email bills sent to an alternative email as that's the only reason I need my ntlworld as everything got migrated donkeys years ago?

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Blue double arrow on superhub 2 is blinking slowly

Re: Internet down
 

You really should get that super old hub upgraded.

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It’s just in modem mode.

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Newer modems have far more downstream channels and if it's a free upgrade I'd take it.

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I have just boosted my speed due to O2 and they have sent me a new on but it’s broken on arrival rattling inside. I need to call them to send a replacement

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Email for a short time last evening, but it's off again this morning.

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Still no internet

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Sticking with my SH2ac, it delivers more than the the advertised speed, and they can't force VOIP onto you whilst you've got one. Not that I've ever been offered an 'upgrade'.
...

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My @virgin.net addy is now responding and I had a load of duplicated emails plus an apology email from virgin for the problems that they are still fixing.

Re: Internet down
 

You can set up auto forwarding to another email address

Go to the cog wheel, click email on the left then the auto forward tab in the middle, enable it then just type in your new email address and hit apply.

As a back-up you can tick keep a copy of the message this will keep it in your VM email inbox when it forwards

Re: Internet down
 

I can log into virgin media using a browser and I changed my email password as suggested by VM, but email in not accessible via the browser or MS-outlook. Outlook just keeps asking for the password.

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No emails since 21:41 last night. Internet and tv working ok.

Re: Internet down
 

So my internet problem was they had sent me a new modem which when unboxed was broken. They then deactivated my old superhub and activated the broken hub leaving me in no man’s land. I now have to wait 3-5 days without Internet for a replacement modem. The motto of the story is please don’t activate new equipment without my thumbs up as it’s cause no end of problems.

Re: Internet down
 

Thank You very helpful, I've set it up but doesn't seem to forward yet unless it's just slow.

Might be Gmail blocking the forward, not got time to figure away around that.

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[/COLOR]When they sent me my Hub5 it auto activated when plugging it in, I'm surprised they won't reactivate your old modem.

Re: Internet down
 

Broken, have you tried the PSU from the previous hub?

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An official statement from Virgin Media

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All I did was chose my Account details in "My Virgin Media" and changed the email address that I wanted to use in the "Contact Details" area.

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In Gmail click the cog wheel top right, go to see all settings, select the forwarding and POP/IMAP tab, ensure POP and IMAP are both enabled

Just a side note once set up and enabled it will not forward old emails only new ones will be sent, and it would be best to check gmails spam folders just incase

Re: Internet down
 

The inner workings of the hub were loose inside. Bits rattling around.

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It did eventually forward but took hours, atleast it works.

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This sounds like a good alternative.

Re: Internet down
 

They never actually say what the 'technical issue' was with these outages, and how they rectified it, and how they will prevent it from happening again.

Either they think we're to dim to understand, or they have some vulnerability they don't want the world to know about, or they don't know and just switched something off and on again as is traditional !

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In all fairness this is the only major email outage I have suffered in over 20 years.

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Quick question my hub3 is coming today. My old hub was just in modem mode to my asus. When I put the hub3 in modem mode I won’t need to do anything to my asus router will I. It should just take the feed and business as usual?

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The estimated fix time for the email issues has gone back to 1pm on Friday

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I can't really answer your question but I'm just surprised they're sending you such an old modem as we're on hub4 and 5 now.

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Virgin Media's email service has gone down again after overnight maintenance

https://www.datacenterdynamics.com/e...ain-for-users/

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Off for about 6 hours. All flavours just timed out.

Different to the previous outage where the servers were accessible but wouldn't authenticate user and password.

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I think / hope it's to do with attempting to restore the lost historic emails for a "small group" of users which have been lost since 19th june. There's a huge thread about it over on the VM community forum https://community.virginmedia.com/t5...45262/page/170

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Working now but slow.

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It is taking forever to do anything again today.

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Go west. Its lightning quick in the remotest part of Pembrokeshire :)

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Not had any issues here, I did get an email saying VM email would be down for maintenance though, but it must be working since I got my VM bill forwarded to a 'proper email account that doesn't go tits up'.

I now have no reason to ever login to VMs Mickey Mouse email service ever again.

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My wife is one of that small group.

I think thats a little unfair. I have had NTL/VM email for around 23 years, this is the first issue I can remember for many many years, much like my BB service.

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Two of our seven household VM accounts have the same problem. Judging by the number of complaints over on the VM community forum the group isn't quite as small as VM would have us believe.

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This week I have had 2 emails one about an @ntlworld email account and one about an @virginmedia account.

Many years ago I phoned to get help because I was no longer getting any emails to,or from, the above mentioned @NTL account and was informed that the account had never existed. The agent did 'help' me set up a @Virginmedia account which worked for a while then that stopped as well.

I tried to sort it out yet again but as I have an adversion to being treated as an idiot I ended up inserting my google email into my account and have ever since got my bills with depressing regularity.

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Update yesterday ;

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A cynic might think they're not throwing the kitchen sink at the problem. New customers apparently are no longer offered email facilities and there is talk of them discontinuing the service completely in a year or two. Email it seems is right at the bottom of their priorities and they have some disclaimers buried in their T's and C's basically saying you should back up your emails as we (VM) are not responsible for their safety. I think the people talking about compensation for lost important correspondence might be in for a shock.

Re: Internet down
 

A cynic might think they pay enough each month for a reliable BB, a decent email service and a kitchen sink ! Longstanding customers are VMs most profitable. With fibre speeds now competitive they need to up their game, and not lower service/standards. VM used to be reliable for BB, they are now increasingly flaky. Reliability beats, silly headline speeds, that no one actually needs.

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Agreed. I just wish City Fibre would show up but there's little chance any time soon with Openreach and VM already having their feet in the door.

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The email service is slower than a slow thing this morning. It times out trying to connect, until finally it does connnect, but clicking on an email opens blanks pages.

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I recommend migrating to another service.

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it's broken big time. Personally I'm not touching it until there is word that they have sorted it out, assuming they ever do. Also see SnoopZ advice, there are loads of other email providers not tied to a particular ISP.

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I stopped using it years ago, its forwarded to my own system, I get probably a couple per week, nothing I'd miss.

Sadly, my other half still uses it atm, although shes been told she may have to move if we drop VM - thats still a possibility, depending on what they offer me.

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I use GMail and pull my VM emails to that.

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Since I went into the VM email settings, I also forward everything to my Gmail automatically, luckily the only email I need forwarding is the bill though.

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Same here.

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A couple of people have reported the return of historic emails. Unfortunately the vast majority, including our household, are still without. At least Thunderbird seems to have access (to new emails) again here at least.
The CEO was supposed to have issued a bulletin yesterday explaining where things stood, but he appears to have forgotten !!

Re: Internet down
 

My two @ntlworld.com accounts are timing out at the moment.

@virgin.net is fine.

Re: Internet down
 

Back to full speed today