National Outage?
 

Woke up to dead internet, the local docsis connection fine, but routing problems inside VM's network.

Googled it and people reporting entire country down on twitter, plus cannot access VM website services from another ISP, they all down.

Re: National Outage?
 

Mine went just before 7 this morning.

Re: National Outage?
 

Yes, dead as a dodo. It'll be Putin, he's clever at this interweb stuff.

Re: National Outage?
 

Ours have been down since 1.30 last night.

Re: National Outage?
 

Mine down for most sites but this one is working as is facebook

---------- Post added at 08:09 ---------- Previous post was at 08:07 ----------

Most stuff just come back on including Smart Home stuff

Re: National Outage?
 

mine was up and down for a bit 6:30 onwards, home broadband and mobile data, landline phone worked(that is plugged into hub now), phoned service status said no issues

couldn't get to their server status page, but bbc was ok at one point

all seems ok now

Re: National Outage?
 

All in working order from about 30 minutes ago now.

Re: National Outage?
 

I appear to have slept through the outages and my connection is fine now. Seems to have been intermittant from about 1:30am to 8ish.

https://www.thinkbroadband.com/broad...04-04-2023.png

Re: National Outage?
 

As long as it wasn't Boris (all spiders are called Boris - spider, web, oh never mind), or Brexit, or COVID, or climate change. BTW it wasn't me either.

Re: National Outage?
 

Yes it was very intermittent jo as most websites were not working at all apart from a couple of news sites through those time periods.

It looks like the worst is over according to the live news feed now.

Re: National Outage?
 

Exactly the same as my graph and luckily slept through it.

Re: National Outage?
 

OK since I got up, but it looks like things were bad overnight.

https://www.thinkbroadband.com/broad...04-04-2023.png

Re: National Outage?
 

Internet is getting much slower in the last half hour with many sites buffering again.


Some sites down now again.

Re: National Outage?
 

down again now, ironically I was browsing a liberty global website at the time which still works, but seems anything going outside of the liberty global network is shafted.

Re: National Outage?
 

Same as Ring has stopped working facebook and twitter just spinning

---------- Post added at 16:34 ---------- Previous post was at 16:32 ----------

15000 reports on down detector so it is another outage

Re: National Outage?
 

Yep l noticed that as well.

https://www.downdetector.co.uk/status/virgin-media/

Re: National Outage?
 

I lost most many sites last night, from about 1.30am.

They were back earlier, but I seem to have lost quite a few again.

Re: National Outage?
 

Alexa is working this time though

---------- Post added at 16:38 ---------- Previous post was at 16:37 ----------

DD has nearly 25K reports lets hope it does not drag on got a memorial of Zoom tonight

Re: National Outage?
 

Pain in the arse

Re: National Outage?
 

https://www.cableforum.uk/board/atta...0&d=1680623440

Still happening

Re: National Outage?
 

Why are some sites loading but others are not?

Re: National Outage?
 

Dead here in Warrington, i have had to link to my phone :)

Re: National Outage?
 

Not a expert on this but l would imagine a few forum members would know the answer.

Re: National Outage?
 

Started over again now.

Re: National Outage?
 

Things are pretty normal here for me now near Cambridge apart from my BQM registering RED and virgins own site down so can't even register for loss of service to get money off next bill.

Re: National Outage?
 

Looks like routing issues, so probably a case of some internet/internal routes working and others not.

Speculation on my part.

Re: National Outage?
 

IP phones down too it would seem

Re: National Outage?
 

It does look that way.

Re: National Outage?
 

I've lost conact with my US servers.
also, sites I can get to seem slower atm.

---------- Post added at 17:07 ---------- Previous post was at 17:06 ----------

I've lost conact with my US servers.
Also, sites I can get to seem slower atm.

---------- Post added at 17:13 ---------- Previous post was at 17:07 ----------

Seems to have got worse, CF slowed to a crawl.
I have had to switch to my backup TT connection.

Re: National Outage?
 

Neowin was down for me, going through a UK VPN server called CUSTARD has fixed that.

Re: National Outage?
 

Not good ....

https://www.thinkbroadband.com/broad...04-04-2023.png

Re: National Outage?
 

Could it be DNS issues as well as some trunks.

DDG seems down, google not :erm: Github seems down, hopefully they`ll sort it soon...

Not posted here in a while :D

Re: National Outage?
 

Yer I can see my BQM looks like that even though my VM connection mostly works.

Speedtest still gives me max download speed via their android app.

Re: National Outage?
 

I cannot even connect to their own site. :rolleyes:

Re: National Outage?
 

So you can't register the outage for money off.

Re: National Outage?
 

Some sites seem to be working again now.

Re: National Outage?
 

Completely lost contact for 10 minutes just now. (Router reported no internet) Back up but who knows for how long.

Re: National Outage?
 

Try the free Windscribe VPN that seems to fix any sites not working for me.

Re: National Outage?
 

"Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it". (5.25pm) - VM's Twitter...

Re: National Outage?
 

As peanut says on Twitter VM have given a new status report.

So they still can't find what the problem is.

Paul I notice your latest Nottingham outage graph is exactly the same as mine in Manchester. <<<Not that I know what that may inditcate >>>

Re: National Outage?
 

It means you are as unlucky as me ... :erm: :angel:

Re: National Outage?
 

Building my new machine and do not have the exe hahaha will try it on chrome

Cant even install the extension let alone the exe

Re: National Outage?
 

Going in and out like a yo-yo.

Re: National Outage?
 

Same here until I connected to my VPN and now all sites are working correctly,
I guess they are having DNS/routing issues.

Re: National Outage?
 

Looking better, I can connect to my US server again.

Re: National Outage?
 

I'm still up and down, when up only some sites work, for example I can't get anything on HP.com to work

Re: National Outage?
 

It is indeed looking a bit better

Re: National Outage?
 

Yer the few sites I couldn't access are working again and my BQM graph is normal again..... For now.

Re: National Outage?
 

Seems more stable now. Had been going up and down like a barmaids knickers.:D

Re: National Outage?
 

Is/was your backup connection the same?

I'm curious to know if this was Virgin Media specIfic.

Re: National Outage?
 

various websites are working, some not, most annoying for me is a couple of games on my phone I can't play, since it won't connect to their servers, so wasting energy and can't compete in battles :(

Re: National Outage?
 

Never mind , get the Monopoly set out and have some valuable family time ;)

Re: National Outage?
 

My backup is Talk Talk, which was fine.

This was Virgin Media Specific, as per the news.

https://www.bbc.com/news/technology-65042770

Re: National Outage?
 

Seems normal for me again even the Virgin site is accessible again.

Re: National Outage?
 

Third time today , guess it is stil flaky!

Re: National Outage?
 

It's as if there's a repeated attack from a source they can't stop. My money is still on the Kremlin there's been a lot of cyber attacks lately. (Capita/NHS yesterday)

Re: National Outage?
 

Google still not working properly, keep getting the I'm not a robot thing

---------- Post added at 19:19 ---------- Previous post was at 19:13 ----------

Still not estimate for when it'll be fixed

There's a broadband issue in *Postcode*.

Thanks for your patience while we work to fix things as quick as we can.

If one of the issues below is causing you to have no broadband service, let us know as you may be eligible for compensation.

Re: National Outage?
 

Google only nagged about excess traffic me while on VPN for 2mins, ok when I disconnected.

Re: National Outage?
 

Seems ok here.

Re: National Outage?
 

[img]Download Failed (1)[/img]

Re: National Outage?
 

You have a US server, are we playing UT again?;):D

Re: National Outage?
 

can register loss of service at https://www.virginmedia.com/help/service-status now :)

Re: National Outage?
 

Some are speculating it was a cyber attack on some DNS servers

Re: National Outage?
 

Re: National Outage?
 

DDoS mitigation is currently in place at a number of Virgin Media's backbone routers

Re: National Outage?
 

Maybe someone has finally had enough of them and this is their revenge.

Re: National Outage?
 

I like many here do not use VM's DNS but still suffered the outages so a DNS attack seems unlikely.

Re: National Outage?
 

Maybe it was aliens, and this was the first step in their cunning plan.

Re: National Outage?
 

Ditto.

Besides, it also had the hallmarks of routing issues as it died (and came back) in stages, hence for periods of time I could reach CF but not some of my other servers.

Re: National Outage?
 

My Wi-Fi still isn't working properly, Ethernet is fine though.

---------- Post added at 17:53 ---------- Previous post was at 17:24 ----------

Virgin Media down – latest: Broadband customers threaten to quit in anger at outages

https://www.independent.co.uk/news/u...-b2314391.html

Re: National Outage?
 

WiFi has nothing to do with this outage, try rebooting your hub.

Re: National Outage?
 

Be nice to get some feedback from VM on the cause, and how they are going to ensure it doesn't happen again. We pay their wages.

Re: National Outage?
 

Which DNS do you use and is it safe to use an alternative DNS than your ISP provider.

Re: National Outage?
 

And, as usual, their dire customer service is criticised.

On top of the removal of the £288 cap for leaving before the end of the contract, on top of the removal of the right to cancel if they increase their prices mid contract, we see rwo outages in one day, appalling customer service and an inflation busting price rise

Not surprised people who can leave are doing so, they're being had for fools.

Re: National Outage?
 

Google. Perfectly safe.

Remember that your ISP uses their DNS to filter your web experience. Not to say that Google doesn't but it's not so parochial.

Re: National Outage?
 

I use OpenDNS on my router with some filtering setup to block sites I don't think folk should use on my service. I also have setup DoT to encrypt DNS and DNSSEC to prevent fiddling with the information. It has been suggested that some ISP's will intercept standard DNS (port 53) to provide simple blocking of pirate sites. (I can make no comment on VM, I don't know.)

Re: National Outage?
 

Seems to be more issues coming in again this morning, going by down detector

https://downdetector.co.uk/status/virgin-media/

Re: National Outage?
 

Numbers are small compared

Re: National Outage?
 

Please do tell how VM are filtering using DNS.

Re: National Outage?
 

Just under a week on from Virgin Media's outage and now it's Vodafone's turn

https://www.bbc.co.uk/news/technology-65230801

Re: National Outage?
 

Virgins broadband seems to be playing up again in the last hour or so.

Re: National Outage?
 

Yep. Reports starting again of people struggling to connect to VM's network

Re: National Outage?
 

No issues here so far.

Re: National Outage?
 

Current problems/outage map

https://www.cableforum.uk/images/local/2023/04/1.png

Re: National Outage?
 

Have problems here, intermittent problem which is taking along time to fix , or words to that effect . Have been getting this message since before Christmas ⛄ via 151 !!!

Re: National Outage?
 

No issues here that I was aware of.

Re: National Outage?
 

It went off here just after midnight. I called 150 this morning and the auto checks were done to no avail. So I called back and "LO!" the internet returned as if by magic!

https://www.thinkbroadband.com/broad...12-04-2023.png

Re: National Outage?
 

Did they have another national outage for a short time around midnight? My internet dropped off for about 20 minutes, downdetector also shows a short but sharp spike in reports around this time

https://www.cableforum.uk/images/local/2023/04/2.png

Re: National Outage?
 

Nothing around Leeds

https://www.cableforum.uk/board/atta...5&d=1681294398

Re: National Outage?
 

Nothing here so not national.

Re: National Outage?
 

Not sure what’s happened with ours. Gone from this on Monday:

https://www.thinkbroadband.com/broad...10-04-2023.png

To this from about 8:30am yesterday. Ignore the packet loss, that was me.

https://www.thinkbroadband.com/broad...12-04-2023.png

Speeds are fine, and it’s too consistent to be congestion.

Re: National Outage?
 

Wales Online have a live blog running with users reporting problems across the UK

https://www.walesonline.co.uk/news/w...-down-26679364

Re: National Outage?
 

Outages after midnight are not unusual, it seems to be their favourite time to work on the network.

Re: National Outage?
 

They normally pre warn on the service status page for any planned downtime, but nothing was on for overnight

Re: National Outage?
 

Looks like another short outage overnight, the 2nd in 2 days and the 4th since last Tuesday

https://www.thinkbroadband.com/broad...aaeba355dd.png

Re: National Outage?
 

It might be something to do with the Great VOIP Phone changeover' that's happening right now.

Re: National Outage?
 

Another day of issues big latency spikes download speed ranging from 80mbps to 280mbps on a 350 connection

https://www.cableforum.uk/images/local/2023/04/2.jpg

Re: National Outage?
 

Downdetector suddenly showing a big spike in outage reports after a quiet day

https://www.cableforum.uk/images/local/2023/04/3.png

Re: National Outage?
 

Virgin Media have suffered yet another major outage across the UK

https://www.thesun.co.uk/money/22140...ternet-outage/

Re: National Outage?
 

Mine went down this morning and I'm nowhere near Manchester or Birmingham. VM just make up any old cobblers in their statements. There's obviously an ongoing issue , why not come clean? Bad for business?