Vodafone 4G backup
 

We had a powercut and when the power came back, shortly after we had internet.
I then noticed it was very slow. It appears to be using my Vodafone 4G instead of Virgin Broadband . I have a SIM only contract with Vodafone.
When I enter the ip address for my hub 4 it takes me to a login page for a Vodafone hub. I have never had a Vodafone hub or Vodafone broadband and now can’t get into my hub or get it to connect to virgin.
Instead of the 980Mbps I was getting before the powercut I am now gett Less than 20. Speedtest shows I am connected to Vodafone not virgin.
How do I get my hub to connect back to my broadband?
Help?
Thanks

Re: Vodafone 4G backup
 

Well, I ‘forgot’ the network and rejoined and all is now fine (I’m now getting 1145Mbps)
I’ve no idea how it was connecting to the Vodafone network as I don’t have a hub and turned off the personal hotspot on my phone and it was still connecting.
Anyway, all sorted now.

Re: Vodafone 4G backup
 

It gets worse.
My other iPad was still connecting to Vodafone so I tried the same. Still Vodafone.
On my phone I could connect to the hub so I changed the network name in case I somehow had something else connecting to Vodafone wiith the same network SSID.
Now all my devices are connecting to my hub with the new SSID and the hub is connecting to Vodafone not Virgin.
I have rebooted the hub and am running oit of ideas…

Re: Vodafone 4G backup
 

Have you tried turning off the Vodafone device??

Re: Vodafone 4G backup
 

The only Vodafone device I have is the SIM in my iPhone. It is turned off and I still have a Vodafone connection through my hub.

Re: Vodafone 4G backup
 

The personal hotspot on an iPhone wouldn’t show a Vodafone hub login. It wouldn’t (by default at least) even operate on the same IP as your hub.

Could your iOS devices have connected to a neighbour’s Wi-Fi? If you’d connected with one in the past your iCloud Keychain would have shared the password with the other device.

Re: Vodafone 4G backup
 

No, I managed to change the SSID on my hunt and my devices are connected to my new SSID which is connected to Vodafone…

Re: Vodafone 4G backup
 

Interesting.

I am now with Vodafone/CityFibre. Part of their service is 4G backup. Instead of their hub I use my own dual WAN router with VF's 4G Sim dongle on USB. We have had one short outage in 18 months. 4G came in seamlessly at 45Mb. Like you I only noticed because speeds were slower, but when I logged onto my Asus router it went directly to it, not to the the VF Hub GUI. This is probably because the VF backup is integral to my ASUS set up.

The only cause for your issue that I can think of is that you have somehow left your VF mobile in WiFi Hotspot mode and that your Hub 4 and other devices are using it as WAN automatically connecting to it using connection credentials used on a past occasion. (Hub 4 connecting to WAN by WiFi? Is that a thing?) Check that your phone is not acting as a WiFi hotspot. If in doubt, shut it down and then reboot everything else. With no other WAN connections apart from VM surely they will reconfigure.

Re: Vodafone 4G backup
 

I turned off my hotspot, then I turned off my phone (with my only Vodafone SIM in it) off completely.
I was still connected to Vodafone through my Virgin hub!

Re: Vodafone 4G backup
 

OK. In that case a complete factory reset of your Hub 4 is needed. If that doesn't work, I'm flummoxed.

Re: Vodafone 4G backup
 

Please can you post a traceroute?

Re: Vodafone 4G backup
 

Here’s a traceroute

Re: Vodafone 4G backup
 

Well you're definitely connected to Vodafone somehow. Have you tried turning off the hub and see if you still have internet access?

If that proves that you are connected through the hub, pinhole reset it.

Re: Vodafone 4G backup
 

If I turn off the hub I lose internet. It is definitely going through the hub.
I am reluctant to reset the hub as, if I do and it reconnects to Vodafone, I then cant change the SSID/password and none of my devices will be able to connect

Re: Vodafone 4G backup
 

Do you have power line adaptors by any chance? I have witnessed them before connecting to a neighbours broadband over the power grid.

Re: Vodafone 4G backup
 

Well, that was the answer. Thank you.
I turned off my power line adapter and all is fine.
Not sure why it would connect to my power line adapter rather than through Virgin. The only Vodafone network I can ‘see’ is secured and I wouldn’t know the password. But all seems fine now.
When I check on Virgins service status it says no problems in my area but when I check my equipment it says there is a known issue and their engineers are working to fix it.
When I phone I get automated messages telling me they are working hard to fix the issue and will text me with updates.
After one week it was as simple as turning off my power line adaptor..
MySamknows Whiebox now shows 941Mbps as opposed to the 10-20Mbps it has been showing all week but now won’t let me run Reaalspeed tests.
When I check on Virgin I still get e attached, but al seems to be working fine with my broadband. Just got to see if my TV will work now.

Thanks everyone for your help.

Re: Vodafone 4G backup
 

I knew it had to be something like this.. Power line adaptors are notorious for causing these issues due to the way the power grid works they can leak out into other properties.

Re: Vodafone 4G backup
 

The network fault in your area is a very marginal one, and is unlikely to cause you real-life problems. It is scheduled to be fixed on 30th March.

Re: Vodafone 4G backup
 

It's why you should really change the default encryption between devices in your own powerline devices. Separate to any WiFi details.

That should stop them joining a neighbours powerline network or someone else joining yours.