How Can I Pay You with All Possibilities Impossible?
 

Hello,

It just occurs to me that, if I suddenly have a cash flow problem and I find that my Virgin Media services are "restricted", then I will not be able to pay Virgin Media by any means.

Previously I was able to use my phone. But now that my phone has to go through my home hub that facility will be lost to me.

But VM has now dropped their phone payment facility. And VM's online payment system is impossible to use because VM has cunningly covered the card payment field with a thick black line!

I took a screenshot of this interesting but incredibly idiotic phenomenon so that I could show you, but I am unable to upload it here because you can only attach images which are external URLs. Another brilliant own goal for VM!

Ah! By jumping through several hoops I'm now able to upload the screenshot.

So how am I meant to pay you if my services are "restricted"?

:td: :dunce:

Re: How Can I Pay You with All Possibilities Impossible?
 

Hi entseo,
The automated payment line on 0800 064 3777 is still available 24/7.

Just make sure you have your account number and area reference number to hand

Re: How Can I Pay You with All Possibilities Impossible?
 

But if Virgin have cut off the broadband and the persons landline has been transferred to VOIP, even free 0800 numbers won't work now!

Re: How Can I Pay You with All Possibilities Impossible?
 

A phone service totally reliant on broadband is a crap downgraded service. How do you phone them up if your broadband doesn't work?

Re: How Can I Pay You with All Possibilities Impossible?
 

can use a mobile or even a payphone

Re: How Can I Pay You with All Possibilities Impossible?
 

Ummm, we are not VM, also, you uploaded it anyway. :confused:
Looks to me like its probably a browser issue, you should probably just try another.

Re: How Can I Pay You with All Possibilities Impossible?
 

Not everyone has a mobile though and some people are housebound.

Most phone boxes in our area have been removed due to lack of use. I believe that BT is to convert the last remaining one into some sort of a hub where phone calls & the internet can be accessed for free!

Re: How Can I Pay You with All Possibilities Impossible?
 

The vast majority have a mobile, and if you're housebound, you should get one.

Re: How Can I Pay You with All Possibilities Impossible?
 

Yes, it would be prudent to do so if this is affordable and the property is able to get a mobile signal.

Re: How Can I Pay You with All Possibilities Impossible?
 

Where do you live, 1995?

A very basic emergency handset and a pay as you go sim should cost £20 at most. And there are very, very few places in the country now where there is no mobile signal on any network, even near a window.

Re: How Can I Pay You with All Possibilities Impossible?
 

We can afford £20, but not everyone can.

Re: How Can I Pay You with All Possibilities Impossible?
 

When your account is restricted, your phone gets the same access through the hub as it would if it was still a separate line.

Re: How Can I Pay You with All Possibilities Impossible?
 

If you're "housebound", then you'll find a way to afford it, how do you think they afford a landline ?

Re: How Can I Pay You with All Possibilities Impossible?
 

There's currently a cost of living crisis. Some people are having to choose between heating or eating.

---------- Post added at 09:45 ---------- Previous post was at 09:43 ----------

Do they cut off the internet when it's a restricted account though?

Re: How Can I Pay You with All Possibilities Impossible?
 

No choice with most virgin contracts, and you end up paying even if you don't want/need it !

Re: How Can I Pay You with All Possibilities Impossible?
 

Try not to be a smart ass for once, thats irrelevant to this topic.
We were talking about people who have a landline that would no longer function if their broadband (which they also have) failed.

Re: How Can I Pay You with All Possibilities Impossible?
 

Side issue but if you have BT Full Fibre with a ‘landline’ you no longer actually have a landline at all, but a VOIP service delivered via the router and a cordless wifi handset. So it no longer works in a power cut, or if the internet service goes down.

Having said that, if you’re classed as vulnerable they provide you with a battery back-up for the router, so it can do what the telephone exchange used to do and ensure continuity of service in a power cut. And in the event of the fibre broadband going down it switches to 4G.

Re: How Can I Pay You with All Possibilities Impossible?
 

Yes

Re: How Can I Pay You with All Possibilities Impossible?
 

Thanks. So, if an account is restricted and the internet goes off, would the battery back up system that Chris mentioned work in an emergency or to contact Virgin (or any provider for that matter) to sort things out?

---------- Post added at 22:28 ---------- Previous post was at 22:25 ----------

I was explaining that there are many people (especially right now) who simply don't have £20 to spare to buy even a cheap mobile phone.

Re: How Can I Pay You with All Possibilities Impossible?
 

I know what you were explaining [and its still irrelevant]. Just keep digging that hole. :dig:

Re: How Can I Pay You with All Possibilities Impossible?
 

With VM, the internet goes off but the phone connection stays working. I'd imagine the same is true for all other ISPs.